This hotel has a deal for parking on groupon which is a total disaster, and made me miss my flight. I purchased the deal and when I followed the instructions on the coupon and showed up at the location I was told the parking is full and I had to made e reservation in advance. This was not communicated at all before. So my flight is in 2 hours and I can not return home and I have to start searching for parking. It cost me $400 to park at airport parking and missed my flight. People please avoid using any service from this hotel.
Hotel overtop of a strip mall, entrance was dirty and unkept.
Front desk clerk gave wrong directions to off site long term parking.
TV didn’t work notified front desk, nothing done.
Upon return from my trip van driver was rude, unhelpful and didn’t wear a mask as required.
Went to get the car and it was blocked in by other cars, had to go back to office with the plate number of car that was blocking the car.
I will NEVER use this hotel and parking lot again.
I bought a deal for parking space from this hotel on Groupon. When I arrived, I was told to go to another location. I drove and waited for 15 minutes. I was told there is no space at this time. I had to drive to airport and park over there for 12 days. It was close to miss my flight and missed my suitcase. Don't deal with them. 1 star is too much. I would give them 0 star.
You get what you pay for. Go anywhere else!!! Don't stay here!!! They took a $200 deposit on my debit card. I had to catch a plane. What evz I'll be back in a week and they can refund it then. Right? Sign says office opens at 9am. I showed up at 10am. They told me I would have to wait until 11:30am-Noon. My plane is leaving.
So they have stolen $200 from me!
Do not stay here! I wont be back. I'm also calling hotels.com so they also know. DO NOT STAY HERE!!! GO ANYWHERE ELSE!!!
Booked this hotel came to the place and the doors were locked. Called the number on door and he said wait 15 to 20 mins and someone will be there. I waited the guy came and he said he is a driver and he cannot provide me his name nor anyone else that i can speak to. After he give me the key it didnt work 3 times he redid the key and finally it worked. Came to my room and the AC isn’t then i call him again and he came back after 15 mins i asked him for refund and he decline it i was like there is no one at the customer service desk and if any emergency happens whom i to call. After all this i came to my second room shower is dirty bed was not made properly there were no glasses or plastic glasses at all, or Kleenex there was no lock on the door. Honestly not a safe place at all and rude staff and customer service is not there at all.
DO NOT STAY HERE!!! You pay for a room but get stuck outside all night and no one will help you. Rooms are freezing as well, heaters don’t work. Give your money to a hotel that deserves it. Even the crappiest hotel is better than this one do not waste your money.
Walking up to the hotel door you soon realize it's adjoined with a dingy car rental place. The plexiglass separating you from staff has been broken and duct taped back together, with several sharp edges still intact where you pass info through. Arriving on the room floor, we were greeted by echoing sounds of a lady screaming at her child from down the hall, and loud tv from the opposite direction. Inside the room it just got worse.....floor was peeling up, weird brown sludge drops all over one wall, as well as the AC unit, the bed skirt was dirty and half on the floor, shower looked like it had moldy tiles, there was a large hole in the wall, the door mechanism looked like it had been ripped off one too many times and sat crooked. We lasted 5 minutes and promptly went two blocks down the road to a very nice hotel for only $30 more. On the bright side, staff were nice.
Good for the money. Stayed in 2 rooms and in both was fire sensor constantly beeping. It was very cold in the room. Heater was not coping so slept dressed.
I stayed for 14 days and no one came in my room to clean. Despite this everything was fine
I stayed here for 14days mandatory quarantine for international travellers. I must say living in a prison would be much better than staying at NU Hotel. They said they provided outside food service at extra cost, but there is no specific time for food delivery. Sometimes 3'o clock, sometimes 4 'o clock. I was literally starving. The receptionist is rude, sending complementary sanitary items, complementary coffee pouches after 1hour from requested time.
Not recommended at all.
Is this possible in this COVID-19 outbreak right now? When we entered the room, it was really so disgusting and dirty, and the hole in the back of the desk was full of trash. The staff made a strange sound that we could only change the bedding in the morning and we asked for a room change. Even in the room I changed, the fire alarm notification continued to ring from 30 seconds to 1 minute all night, so I couldn't sleep properly. It would be good for your mental health if you never use it even if it is near the airport and the price is low. (I don't leave good or bad reviews) One star is a waste.
Our vehicle was stolen from right in front of hotel (Aug. 27/20). We made use of the “Airport parking service” that the hotel offers; basically you leave your car with them, and they drive it to a nearby secure rental-car parking lot after first transporting you to the airport in one of their own vans. Unfortunately, when we returned from our trip out west, the hotel van drove us to the rental lot where our car should have been, and we were then told that they could not find the car. Eventually we made our way back to the hotel and downloaded three security videos which showed no staff on duty, and an individual “gaining entry” to the hotel and going almost directly to a basket on the counter where the car keys had been left. We were then told that the car had apparently been left exactly where we had parked it a week earlier, and had not been transported to the more secure lot. As indicated, the keys were also left unsecured and in open view on the front desk. We were also told that due to Covid, the hotel front desk was not staffed overnight. The police officer who responded did state that she found the whole thing rather “suspicious”, and I would agree. Very poorly run hotel/service. I should mention that hotel management showed very little interest or concern regarding the theft, and have made no attempt to either contact or meet with us since that time. I would definitely not use or recommend this hotel or their services at all due to safety and security concerns!!!
After my boyfriend stayed a night and made an initial deposit of 150$. They promised to refund once checked out. To no show of refund. After months of calls they only e-transferred 100. Saying they will transfer the 50$ in few days. Till now no show. Not a trust worthy hotel.