I had a recent stay with NU hotel. Best customer service. Rooms were nice and clean. Easy access to airport. Shuttle service 24/7. Highly recommended place.
I hesitated to stay there when I read the reviews but it worked fine to stay a night and then leave the car for several days. They even let us leave the car for an extra night free of charge. We took the last space but we were able to park at the hotel without a problem. We also decided to walk to the airport which was actually only about 15 minutes away by walking on the sidewalk.
They only thing they could have improved for my stay was that some of the furniture was beat up.
I stayed for 14 days and no one came in my room to clean. Despite this everything was fine
This hotel was definitely above my expectations. I do not think the overall reviews online are describing it fairly. The rooms are yet simple, but very clean and the beds are comfortable. The staff was extremely helpful and accommodating with my complicated reservation due to flights delays. The shuttle service was super efficient. I found my go to for a quick overnight in Toronto airport.
Sia was amazing. Very helpful. Room was given to us early. Thank you Sia. Comfortable room great price including parking for the week. 134.00
Good value for the cost. Not super fancy, plane Jane actually. But clean and comfy bed. My room had been renovated and was nice. Other guest room noise was very minimal. They could use better signage for lobby and check in… I got it confused with car rental counter. Young man at desk was nice and loaned me a charger when I was desperate. Nothing within walking distance.
great value and location. it is comfortable and clean
Stayed there for Valentines Day, room was very clean and well maintained. Washroom and shower was one of the best I’ve used. The staff was extremely friendly, polite and helpful
Nice, cheap little gem of a hotel close to Toronto International Airport. Definitely will stay again if I need a room by the airport or even Toronto.
Perfect for an overnight. At first glance, daunting...looks like a car rental check in. Hotel is on second floor of a mini strip mall. Room is clean, functional and the shuttle service is beyond reproach.
Not sure what the complaining is about. Yes, the rooms are small and the halls oddly shaped, but it's not intended for a long stay. Our room was clean, with everything we needed for an overnight. The shuttle drives were scary, but no worse than the taxis in Toronto. We were pleased over all
I must admit, I approached my stay at this hotel with a touch of apprehension, given some of the negative reviews I had come across. However, upon arrival, I was pleasantly taken aback by the pleasant experience that awaited me.
I've been thoroughly satisfied with my stay at this hotel. Reading some negative reviews, I can't help but wonder if those folks were expecting a five-star experience at half the price. This place might not be a Marriot, but it's definitely more than okay and well worth the cost. The rooms aren't super luxurious, but they're spacious, comfortable, and quiet – exactly what I needed.
The shuttle bus service to the airport functioned flawlessly, although we opted to walk, given the convenient 15-minute distance. While I can't give a full five stars, it's mainly because I think the staff could've been a tad more friendly. Besides that minor point, everything else about my stay was perfect. It's all about recognizing the value you're getting for what you're paying.
I had a recent stay with this hotel. Very convenient. Five minutes from the Pearson airport. Quick shuttle service. Rooms are pretty nice and clean. Front desk staff was very helpful and cooperative. Highly recommended.
I prefer a cheaper hotel while in transit and this place did the job just fine. The staff were very pleasant and helpful. The rooms were basic but comfortable. I was worried about the shuttle service due to the poor reviews but they showed up early and got us to the airport with no worries. If it weren't for the warm beer I had to drink due to the fridge not working, I would have given them a 5 star. I assume most of the 1 star reviews come from people expecting a Hilton experience for $150. Thanks Nu Hotel for offering affordable accommodation/free parking so close to the airport!
Quick and easy place to get a room. Was sceptical when saw other reviews on here. Was a clean hotel room, fresh linens, stocked bathroom.