Duty free is very nice! !!

Good prices for Dior and Lancome age defying care products not to mention the perfumes

Very good

It was easier to get where I wanted to go than I thought it would be.

Good ambiance, bright but too long to walk for seniors

Easy way in and easy way out

Crowded and busy but fast and reliable service,

Great except not adopting CBSA Primary Inspection Kiosks yet: still require paper immigration forms

I never cease to be amazed by how crowded this terminal is, given the volume of traffic that passes through here. The place could easily be tripled in size and still be crowded. The lineup for Tim Hortons was 45 minutes during a slow time of day. Better arrive 3 hours before your flight just to get your coffee!

Spacious & clean w/ easily understandable signage and abundant, helpful staff.

The customs line to the US was long. They only had a few agents on duty and getting through took an hour.

Very convenient , very good condition, love it .

Sometimes very hard to find a parking space and it could be busy most of the time. So if you are rushing for a plane and would like to park within the airport garage, strongly suggest you arrive 2-3 hours earlier.

Worst ever, more than an hour so far in the lineup to check in and not less than another half an hour remaining. Air Canada keeps disappointments 👎👎👎

YYZ Toronto Pearson International to ORD Chicago O'Hare

Departing Pearson

Leave 3 to 3.5 hours before, if you dont have nexus or aeroplan.



TAXI

Taxi tell them US or Air Canada Depart Terminal 1.

Use City app and summon taxi.  Can't pay with credit card using app.  $40 to Pearson.



CHECK IN AND BOARDING PASS

Air Canada flights out to US

Go to Gate/Section 11

Use the Kiosk.  Need passport and booking reference. If says check assistance need to line up.  I have a common name so my wait was long.

Get ticket and passport ready.  Tell attendant your city destination.  Hotel staying at.  Any checked baggage or carry on.  As of today allowed 1 carry on and 1 personal/laptop bag.  Checked cost $30



CARRY ON AND XRAY

Get boarding pass.  Can buy water if needed near gate F.  Use credit card tap. 

Get boarding pass ready to show security personnel.  Laptop separate bin.  Shoes.  Jacket.  Liquids out.  Push bin unto conveyer.  Remember number of bins.

At the end if you are missing items, then see attendant at end.   If not proceed to APC.  Remember to get all items, so best to store wallet , cell phones, passport in personal bag so doesnt get lost. If missing items see men at front



SECURITY APC

Go to Kiosk terminal.  Need passport. Follow instructions to declare any items.  Choose B1 visa business if going to conference.

Take off glasses when Kiosk ask for photo.  A receipt will print with your photo.  Line up.  Don't have nexus,  choose the longer line. 

Approach officer when your turn at end of line.  Tell them destination, how much money you carry on, reason, example business conference.  Scan four fingers and right hand then thumb.  Four fingers left then thumb. 

It didn't work out for me.  When to secondary.  Asked by mother and father's name.  Before marriage.  Ask for ID of my address used drivers licenses.  Ask for address where I'm staying.  After left security Gate F is finally available .



GATE

Use escalator or elevator.  Floor 2 is lower.  Your on floor 3.  Go to gate, see boarding pass.  Make sure gate doesnt change so listen for flight number.  Have boarding pass ready.  Plane will board half an hour early.  Look at boarding pass to see what zone your are at.  Example zone 1 will board first. Don't leave baggage unattended. Drag it to washroom.  Show boarding pass and passport to attendant to scan.



BOARDING PLANE

walk down ramp or jet bridge.  Check seat number on top of seat.  My plane e90 was narrow body so only two rows.  Didn't need to cross over.  But carry on above seat.  Put jacket and laptop bag by feat.  PUT seat belts on.  Two strap connect in middle.  Use touch screen to see map.



EXITING PLANE

Take all your luggage with you.

If have no baggage claim can go downstairs to taxi stand.  No security or immigration since your are treated as domestic.  Taxi stand attendant directs you to available taxi.  No pre booking.

$50 US.



GUIDE FOR RETURNING OR ARRIVAL



Departure Chicago O'Hare Terminal 2 Air Canada to Toronto Pearson Airport Terminal 1 Arrival



to check baggage need credit card

23.42 USD



Air Canada Check assistance will put sticker on. 



head to security check point 5

first person scans passport and boarding pass



head to xrays

take off shoes

Go to scanner

hands above head with hands together



head to gate on boarding pass



wait until zone called see boarding pass

show boarding pass and passport to gate when called.



Flight attendant will give you a declaration form, but not a pen.



At terminal 1 toronto  pearson airport.

exit plane,  head to Arrivals sign.   You are not making a connection so keep heading to Arrivals.  Head down escalator.  will see a bunch of kiosk in the room.



need passport for the Kiosk to read and declaration form



The machine will print a receipt.  give to bso officer border security officer.  then go  down escalator to baggage. show receipt to next officer. exit. go to taxi gate D. no need to pre arrange, take next available one.

They are all horrible Air Canada, Westjet. All of them! Overpriced and they feed you pretzels if your lucky. If your flight is delayed. Good luck your on your own. They couldn't care less if you slept on the floor and ate the crumbs off the floor. They might give you a $15 voucher that will buy you 1 bottle of water at this Airport.

This is terrible. Just terrible. Please do not take terminal 1. Getting out of terminal 1 was such a pain. I flew from CYYZ to KTPA and I felt miserable after security. Even though the staff members were super nice, I am also mad because you can’t explore the entire terminal. I couldn’t even go to the second part of the terminal. In conclusion, take terminal 2 or 3.

Never anywhere to sit at your particular gate..nice to have iPad and restaurants but chairs would be nice..took me an hour to get through and that was the Nexus line..of course one of their baggage check lines was broken..so much for preferred service..get it together Pearson..we are supposed to be an international airport! Now I stink of food..have to move..

Many complain about airports. I must say they have not experienced larger airports to appreciate L.B.Pearson airport. I often use the kiosks and go through online pre check in and almost always it’s a breeze to check in. If I needed to go through line ups for check in the lines moved very well and the airline personnel is working friendly efficient and fast.

Security check is everywhere a nuisance. The gates area is great with plenty of shops and restaurants to choose from. Designated tablet tables are a great facility to bridge time. Washroom facilities are always clean.