Toronto Pearson Int'l Airport - Terminal 1

Good experience

Do you love long lines and poorly ventilated areas upon your arrival to Canada? Today is your lucky day, Pearson got you covered!

Simple and easy, it has everything you think of

They need more cleaning staff ,the washrooms are so bad,tables in the waiting area are a mess 🤢

Excellent treatment we enjoyed at the LOUNGE PREMIUM while waiting for our afternoon connection for Saint John - NB

Very slow service

Awful experience on July 31st at around 7 am. Circled for 15 minutes. Green lights for supposed available parking spots consistently wrong. Realized need to go up to level 7 to find parking. Once out of car, all the elevators were not working. No signage explaining that departures are on level five with bridge access to Terminal 1. Literally trapped inside for 15 minutes. Had to use stairs to get to ground level to then access Terminal one. Once inside had to get re-oriented as to where departures were. Leaving the building was again confusing. Signs for parking took us from departures area to other side of terminal 1 only to find out it was employee only parking from an attendant (not marked on major sign). Had to go backwards, got to level 5, was told parking pay machines on all levels (parked on level 7) none there, had to go back to level 5 pay, come back up. Leaving signage again confusing at times as to way out. Exit building and there was another confusing sign for Airport road not clear which way back to 427. I have been in international airports in foreign countries with much better signage in English.

Really efficiently run airport. The food is great and the staff ensure everyone is processed in a timely fashion. Make sure to try the poutine. It's made fresh and reminds me of Montreal loaded with real cheese curds!

I had an international flight during the pandemic, it was the smoothest experience ever.



Lineups goes very fast and the staff are so freaking friendly, OMG the timing is really great.

👍

Not bad. But for transfers between busses run by different cities, you'd think they would have a ticket machine (or at least an ATM) available outside. Final TTC driver was nice enough to let me off right in front of the go bus (instead of the normal bus stop 2 blocks later) so I can board it on time.

Great experience

Clean

I got more than I planned

Lot of parking space

Awesome projection mapping on the 5th floor entrance to Terminal 1.

Too much therapy

Nice and clean but, bummer nothing is open. I get it it’s the covid but one single restaurant or bar. 😕

Very spacious. Good services

Lots of check in counters. Fast processing. Easy security check. Huge duty free store. Pretty good restaurants in the waiting area. Well maintained, and easy directions to access everything in the terminal.

All air canada flights + Emirates

Where I smoke Cannabis.

Where I smoke Cannabis.

Super NICE...!

Lot of renovations

very friendly

Perfect terminal to fly with Emirates at this terminal as always.

Duty free is very nice! !!

Good prices for Dior and Lancome age defying care products not to mention the perfumes

Very good

It was easier to get where I wanted to go than I thought it would be.

Good ambiance, bright but too long to walk for seniors

Easy way in and easy way out

Crowded and busy but fast and reliable service,

Great except not adopting CBSA Primary Inspection Kiosks yet: still require paper immigration forms

I never cease to be amazed by how crowded this terminal is, given the volume of traffic that passes through here. The place could easily be tripled in size and still be crowded. The lineup for Tim Hortons was 45 minutes during a slow time of day. Better arrive 3 hours before your flight just to get your coffee!

Spacious & clean w/ easily understandable signage and abundant, helpful staff.

The customs line to the US was long. They only had a few agents on duty and getting through took an hour.

Very convenient , very good condition, love it .

Sometimes very hard to find a parking space and it could be busy most of the time. So if you are rushing for a plane and would like to park within the airport garage, strongly suggest you arrive 2-3 hours earlier.

Worst ever, more than an hour so far in the lineup to check in and not less than another half an hour remaining. Air Canada keeps disappointments 👎👎👎

YYZ Toronto Pearson International to ORD Chicago O'Hare

Departing Pearson

Leave 3 to 3.5 hours before, if you dont have nexus or aeroplan.



TAXI

Taxi tell them US or Air Canada Depart Terminal 1.

Use City app and summon taxi.  Can't pay with credit card using app.  $40 to Pearson.



CHECK IN AND BOARDING PASS

Air Canada flights out to US

Go to Gate/Section 11

Use the Kiosk.  Need passport and booking reference. If says check assistance need to line up.  I have a common name so my wait was long.

Get ticket and passport ready.  Tell attendant your city destination.  Hotel staying at.  Any checked baggage or carry on.  As of today allowed 1 carry on and 1 personal/laptop bag.  Checked cost $30



CARRY ON AND XRAY

Get boarding pass.  Can buy water if needed near gate F.  Use credit card tap. 

Get boarding pass ready to show security personnel.  Laptop separate bin.  Shoes.  Jacket.  Liquids out.  Push bin unto conveyer.  Remember number of bins.

At the end if you are missing items, then see attendant at end.   If not proceed to APC.  Remember to get all items, so best to store wallet , cell phones, passport in personal bag so doesnt get lost. If missing items see men at front



SECURITY APC

Go to Kiosk terminal.  Need passport. Follow instructions to declare any items.  Choose B1 visa business if going to conference.

Take off glasses when Kiosk ask for photo.  A receipt will print with your photo.  Line up.  Don't have nexus,  choose the longer line. 

Approach officer when your turn at end of line.  Tell them destination, how much money you carry on, reason, example business conference.  Scan four fingers and right hand then thumb.  Four fingers left then thumb. 

It didn't work out for me.  When to secondary.  Asked by mother and father's name.  Before marriage.  Ask for ID of my address used drivers licenses.  Ask for address where I'm staying.  After left security Gate F is finally available .



GATE

Use escalator or elevator.  Floor 2 is lower.  Your on floor 3.  Go to gate, see boarding pass.  Make sure gate doesnt change so listen for flight number.  Have boarding pass ready.  Plane will board half an hour early.  Look at boarding pass to see what zone your are at.  Example zone 1 will board first. Don't leave baggage unattended. Drag it to washroom.  Show boarding pass and passport to attendant to scan.



BOARDING PLANE

walk down ramp or jet bridge.  Check seat number on top of seat.  My plane e90 was narrow body so only two rows.  Didn't need to cross over.  But carry on above seat.  Put jacket and laptop bag by feat.  PUT seat belts on.  Two strap connect in middle.  Use touch screen to see map.



EXITING PLANE

Take all your luggage with you.

If have no baggage claim can go downstairs to taxi stand.  No security or immigration since your are treated as domestic.  Taxi stand attendant directs you to available taxi.  No pre booking.

$50 US.



GUIDE FOR RETURNING OR ARRIVAL



Departure Chicago O'Hare Terminal 2 Air Canada to Toronto Pearson Airport Terminal 1 Arrival



to check baggage need credit card

23.42 USD



Air Canada Check assistance will put sticker on. 



head to security check point 5

first person scans passport and boarding pass



head to xrays

take off shoes

Go to scanner

hands above head with hands together



head to gate on boarding pass



wait until zone called see boarding pass

show boarding pass and passport to gate when called.



Flight attendant will give you a declaration form, but not a pen.



At terminal 1 toronto  pearson airport.

exit plane,  head to Arrivals sign.   You are not making a connection so keep heading to Arrivals.  Head down escalator.  will see a bunch of kiosk in the room.



need passport for the Kiosk to read and declaration form



The machine will print a receipt.  give to bso officer border security officer.  then go  down escalator to baggage. show receipt to next officer. exit. go to taxi gate D. no need to pre arrange, take next available one.

They are all horrible Air Canada, Westjet. All of them! Overpriced and they feed you pretzels if your lucky. If your flight is delayed. Good luck your on your own. They couldn't care less if you slept on the floor and ate the crumbs off the floor. They might give you a $15 voucher that will buy you 1 bottle of water at this Airport.

This is terrible. Just terrible. Please do not take terminal 1. Getting out of terminal 1 was such a pain. I flew from CYYZ to KTPA and I felt miserable after security. Even though the staff members were super nice, I am also mad because you can’t explore the entire terminal. I couldn’t even go to the second part of the terminal. In conclusion, take terminal 2 or 3.

Never anywhere to sit at your particular gate..nice to have iPad and restaurants but chairs would be nice..took me an hour to get through and that was the Nexus line..of course one of their baggage check lines was broken..so much for preferred service..get it together Pearson..we are supposed to be an international airport! Now I stink of food..have to move..

Many complain about airports. I must say they have not experienced larger airports to appreciate L.B.Pearson airport. I often use the kiosks and go through online pre check in and almost always it’s a breeze to check in. If I needed to go through line ups for check in the lines moved very well and the airline personnel is working friendly efficient and fast.

Security check is everywhere a nuisance. The gates area is great with plenty of shops and restaurants to choose from. Designated tablet tables are a great facility to bridge time. Washroom facilities are always clean.