Thank you, Ghee. Courteous, professional, arrived at airport 10:30 pm Sep 19/21. No wait. They are very busy as rates are low. Have used for both short and long term parking with no problems. Special shout out to Ghee for making a long day much easier.
If I could give 0 stars, I would.
****WORST CUSTOMER SERVICE I’VE EVER EXPERIENCED****
First of all they asked for my car key when checking in, I simply asked the reason I had to leave it (as I’ve parked with them before and hadn’t had to). As I was asking another employee walked by and said “if you don’t like it you can park somewhere else” … if I didn’t have a flight to catch I 100% would’ve parked somewhere else
Second of all when we returned at the airport we waited 1 hour and 15 minutes for the shuttle (we called twice to confirm it was still coming) and ended up paying 20$ for an Uber to drive us (the 4 minutes car ride) to the parking address
NEVER PARK HERE, save yourself the disrespect from this company and these employees
DO NOT PARK HERE!!! These guys are RIP OFF ARTISTS and should not be running their crooked little business in Canada! They WILL charge you more than you sign up to pay on-line. They will use one of their MANY manipulative creative ways to make you pay more. They know they’ve got you when you’re just trying to get to a flight and you have no choice but to pay them what they demand. THEN they take your keys to move your vehicle around their tiny jam packed parking lot. It’s honestly ridiculous! I even heard them charging a poor little elderly woman $4 extra per day for Insurance??? Seriously! I will be contacting the Better Business Bureau to report them.
Don't leave your car here! Recently travelled in Aug 2021, was away for 10 days, when I got my car it was scratched. I asked the staff about the scratch and they didn't care at all, basically told me "too bad". When asking for their names or name of business owner to contact they refused to give full names. Shady business run by shady people. STEER CLEAR. Go with a more reputable company for a few extra bucks, at least your car will be safe.
Super low price,
Lot is so full that you end up all parked in front of the building and then you’re required to leave your keys there and they park it out back later.
They drove waaaay too fast bringing my vehicle upfront.
Shuttle was remarkably quick. He arrived at the airport less than 10 minutes after I called.
I hesitantly tried this place and was pleasantly surprised but slightly prepared. I had a morning departure and late arrival.
For departure 9am, shuttle was immediate and if anything waiting for me as a private shuttle and got to the airport without missing flight. yes parking lot is a maze, but understand given the price, volume is their thing.
For arrival 1am, was a little more rough. waiting 20 min for the shuttle. I see they can improve this by perhaps taking our flight info to track us, and at minimum head count so he can organize his shuttle van spacing. Text messaging would be my preferred method for the pickup (i was in a loud space and he was less coherent on my end)--I called ahead b/c I was worried no one is around/long wait. apparently one guy did it all (take calls, drive shuttle, release keys, solve any problems). absolutely kudos to him!! there were four groups of customers he handled all at once. it was a busy day for him. i saw the other group not as lucky as there wasn't any room in the shuttle, so that guy had to go back for the rest of his large group (but four min away) and didn't seem bothered; another guy, his keys were missing, but car there. my experience though, spotless car, nicely parked, just the shuttle itself was a wait. all in all, i see this as no frills and given the cost, not all too bad but if cost anymore, may not be as worth it. they also seem to be listening to concerns and doing the best they can given the circumstances.
Absolutely horrendous. This place should be shut down. Good luck getting your car out of that maze. Do NOT park here. It is the complete opposite of EZ.
Representatives were very rude and got worst customer service. Be prepared to wait for about 45min to 1hr for shuttles to pick you up. Not worth the hassle. Pay little bit more and use a better service.
Horrible service, staff was extremely rude to me and condescending, telling me they had not stalled my car twice while trying to move it not even five feet, even though I was standing 2ft away watching. No security, and we tried to sign our car out once we arrived, waiting 20mins and just ended up leaving with my car. Thankful I fought and parked it myself or I would have been more stressed than I already was.
Also reading through reviews that they have responded to is disappointing as well, being very dismissive and condescending about people complaining about legitimate concerns..
Do not go here, not worth any money you save.
I informed the desk my vehicle was standard, dropped off my keys and waited for the shuttle. I watched a staff member try to enter my car with the wrong set of keys, when I told him to get the right pair, he proceeded to stall my vehicle twice moving it no more than ten feet. I insisted to park my own car after watching this, and they brushed me off as if there wasn't a problem. Only after threatening to park my car elsewhere they allowed me to have my own keys and park my own car. Good thing I did this, because there was no security guard present at the lot when I returned from my vacation.
Much better options close by, as another reviewer put it, you get what you pay for!
EZ Parking houses some of the Most Dishonest Individuals in this Industry in my opinion. They Have to be The most Un-Trust Worthy Staff and people who run this Place.
No wonder there had been a Negative Report on these guys some time ago in national TV with Hidden Cam , it may still be on the Archive and maybe able to pull it up. Take a look it's an Eye opening Report on This Business , it was a Coverage of W5 if I am not Mistaken with Hidden Cam Regarding Their Rent a Car Agreement.
And The Parking that they offer it's Also Shady in my Experience:
After paying to Park my Vehicle "INOOR" and Being Charged for INDOOR Parking , upon Arrival 5 days later, and Getting to Retrieve my Vehicle I was told by the Front Staff that they weren't able to Locate my Car INDOOR and the Attendant was trying so hard to tell me and Convince me that They had just moves My Car to the Out Door. After examining my Vehicle it was apparent that it had been parked Out Doors with all The Rain Drop and debris on the Hood of my Car. Not Cool at All.
If there had been a Rating Below "One Star" For sure it would have been utilized by the Masses.
First off when you arrive you must hand over keys as they need to double park your car to insure maximum profit. If you care about your car reconsider parking your car at EZ parking. Customer service was okay, just don't expect it to be fast and EZ. Never have I seen a parking lot this full, cheaper is not always better. I have learned my lesson.
I guess you get what you pay for. Dropping off the car was fine, the shuttle to the airport was ok but the wait for the shuttle to pick us up to go back to the car was horrendous. My friend called them in advance because he had read reviews about the picking up service being bad, but despite that, they still came late. I would say we waited almost 2 hours before they finally came. My friend had to call a total of four times. There must be a lack of organization or communication in the company. When they did pick us up finally, they did not pick us up in a big shuttle van. They came in a honda civic. Thankfully the three of us and our luggages were able to fit. On top of it all, no apologies whatsoever were given. I just found it really unprofessional.
My vehicle was ok, however the service could be better! Drivers did not help me with my travel bags and I have two small kids as well also they don’t take you to proper terminal n’ also when I came back it took me a while to leave because they had a tractor trailer blocking my vehicle and it was a s**tshow. 🙄 also the room in hotel was a bit not clean! For the price however you can’t beat that!
Terrible service, go with any company but this one. Despite us and other customers calling in advance right after landing, it took over an hour for the parking shuttle to arrive!! I would give zero stars if I could. The driver doesn't even get out of the van to try to help with luggage. And when we complained to the company about the wait they were extremely rude and told us they don't care. It also took them a very long time to get our car keys. I would spend a couple extra dollars next time to park somewhere better.
I bought a coupon from Groupon for this parking lot. Unprofessional manner staffs were there. He told me, we don't have enough space for your deal. You should call us to book a space. Why they didn't mention it in the Groupon? Closed to miss my flight. Do not deal with this people. Completely disappointed.
Cheap, but very slow. If you decide to use EZ Parking, you have to add extra time. Typical waiting time ~25-30min to get a lift from the parking to the airport , and the same after you that you have arrived. I saw Park N Fly bus twice before EZ parking bus arrived.
If I was able to put 0 rating I would’ve.
On my way to the airport I was about to miss my flight, they have the one shuttle and they try to fill the whole thing not minding you flight timing of having a set schedule like all other companies.
On the way back waited more than 1 hour for the shuttle to come pick me up.
On my fourth call they told me the shuttle is on its way and I waited more than 35 minutes after.
They took my car keys even though it was parked outside perfectly, no other company asks for that.
Very bad customer service, stay away.
very nice people with very reasonable price , highly recommended.
I've use it for self parking only every time, and had no issues at all, shuttle included, fast and easy
I've use it for self parking only every time, and no issues at all, shuttle included, fast and easy
I had to leave my car on a short notice and didn't have time to explore other options, I was very concerned coz the place had many negative reviews. But to be honest I was helped in a great way, both inbound and outbound process was easy and the shuttle was on time both times. Staff were friendly and price was fare with no hidden fees as usually expected from similar businesses. All in all I was happy and I will be using them again in the future
Seen some negative reviews but took a chance and they did really well. They have provided on time pickup-drop facilities and also a hassles free process.