Very easy to get in and out of. The drivers are always very nice. It's much cheaper than the airport and less traffic in the area around it. its nice not to have to fight the traffic in and out of the airport which is never pleasant.
This is our first experience with Shepard parking and we loved it. Easy to get in and out, no wait for shuttle (both ways), and the staff were friendly. I have used different parking services in the past and Shepard is by far the best. This will be our regular parking spot when we fly from MSP.
The drivers at Shepard Road Parking were very friendly and courteous. They were right there when we parked our car to bring us to the airport, and they were waiting for us when we returned from our vacation to take us to our vehicle. We will definitely be using them again in all our future travels.
If you park here more than once, sign up for the "loyalty program". Free, easy to use, and you can make reservations for the parking structure. parking under cover in the winter is a nice touch.
Update: I booked directly with shephard last minute and parked on the lot. This was a much better experience than the first time. The shuttle service was quick.
Just be wary of booking through 3rd party vendors.
My husband & I have use Shepard for years. Low rates, great service & ramp parking. We have made on-line reservations at Shepard for the ramp with every trip after we had a bad experience with a different off-site parking lot.
Today was the first time I couldn't park in the ramp with my reservation. I was really frustrated & disappointed. Had i known, i would have left my vehicle at work (in a parking ramp) and taken an Uber. What is the point of a reservation? If people without a reservation can get in there, then reservations are pointless. If others had filled the allotted spots, there should be something that flags you when you make the reservation.
Reminds me of an old Seinfeld episode!
Greatly disappointed 😣
Great staff, quick and efficient ride to airport. Good price. Will use them again
We have been parking in the ramp for a little over a year. The prices are very good and the service is exceptional. The drivers are all so polite and helpful and the office staff is very pleasant and customer-service oriented, too. We have never had a poor experience. We had a minor issue with storing multiple credit cards on our account and one phone call to the office team made quick work of solving that minor concern. Highly recommended!
We have been parking om the ramp for a little over a year. The prices are very good and the service is exceptional. The drivers are all so polite and helpful and the office staff is very pleasant and customer-service oriented, too. We have never had a poor experience. We had a minor issue with storing multiple credit cards on our account and one phone call to the office team made quick work of solving that minor concern. Highly recommended!
Great service! Very quick and lots of help! Thank you Jerry and Larry!
Great shuttle service. The drivers meet you at your car very quickly.
Greàt service, drivers were great and took me rite back to my car
Booked online and said to park in the ramp if available spots. So parked in the ramp, and shuttle picked up and dropped off. That wasn't an issue. The issue I had was when I returned from trip, went to leave and the keeper of the gate had us pay a toll because we paid the lot price and not the ramp price, but the contract details we had showed we could park in ramp and we scanned the barcode to get in and it let us in. So, how is that the customer's fault? Be prepared for add-on fees with using this service..
Had a great experience using Shepard parking last week. Drivers were very friendly and helpful. Prompt service. Will definitely use their service again.
We've been using Shepard Road for the past year or so and in general we have had a good experience. The drivers are all very friendly and helpful in loading luggage. I don't think you can beat the rate especially if you live in the northeast of the the cities. However, you do need to level set your expectations with shuttles from the airport back to the parking lot. We consistently have to wait 15 to 30 minutes for a shuttle to arrive after calling. Once you get back to the parking lot you often have to ride through the ramp dropping off riders before going to the surface lot which adds additional time. On the flip side getting to the airport has always been very fast.
1st time using this service and I love it. Very friendly and the price was great for the 2 days my truck was on their property.
This place could be a lot better if they got rid of the non caring twenty something male. I called for a ride from the airport and. 30 minutes later we get one because he didn't know if we needed one. It took three calls to convince him maybe people call because they need assistance.
Good price but their shuttle takes forever at the airport. Park n go and park n fly had 3 shuttles come and go before one Shepard showed up. If they could send more shuttles on rotation it would make their service great.
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I was recently contacted by the customer service rep at Sheppard parking they were very accommodating and they said that they're going to be addressing my concerns I appreciate that a lot and their customer service has been very understanding.
As novice airline travelers, we were very impressed with the prompt, courteous, 'over-and-above' help given to us. Especially "Bob" in the office took the time to explain how the car park works. "Mike", our driver, was likewise most helpful in explaining everything. HIGHLY RECOMMEND!