We've been using Shepard Road for the past year or so and in general we have had a good experience. The drivers are all very friendly and helpful in loading luggage. I don't think you can beat the rate especially if you live in the northeast of the the cities. However, you do need to level set your expectations with shuttles from the airport back to the parking lot. We consistently have to wait 15 to 30 minutes for a shuttle to arrive after calling. Once you get back to the parking lot you often have to ride through the ramp dropping off riders before going to the surface lot which adds additional time. On the flip side getting to the airport has always been very fast.
1st time using this service and I love it. Very friendly and the price was great for the 2 days my truck was on their property.
This place could be a lot better if they got rid of the non caring twenty something male. I called for a ride from the airport and. 30 minutes later we get one because he didn't know if we needed one. It took three calls to convince him maybe people call because they need assistance.
Good price but their shuttle takes forever at the airport. Park n go and park n fly had 3 shuttles come and go before one Shepard showed up. If they could send more shuttles on rotation it would make their service great.
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I was recently contacted by the customer service rep at Sheppard parking they were very accommodating and they said that they're going to be addressing my concerns I appreciate that a lot and their customer service has been very understanding.
As novice airline travelers, we were very impressed with the prompt, courteous, 'over-and-above' help given to us. Especially "Bob" in the office took the time to explain how the car park works. "Mike", our driver, was likewise most helpful in explaining everything. HIGHLY RECOMMEND!