We had used Park N Go many times in the past with reasonably good experience. This time was a disaster. Our bag was sent to the wrong terminal on a different shuttle and although it was sent FedEx for us to receive the next day, we faced a lot of stress as a result trying to resolve the issue. We also came to find out that with my wife maneuvering on crutches, we could have been dropped off much closer to the terminal doors rather than having to negotiate escalators, trams, etc. Finally, we never even got an apology which would have gone a long way . All in all, a pretty lousy experience this time, and would have us re-think using this service vs alternative options.
Place was secure and the staff friendly, but their own website and business practices are deceptive. You’re quoted a rate online at their website and the site states that rate is available if you pay at the lot at the same price as paying in advance. However, if you go to the lot, check in at the lot, and leave at your planned time, you’re asked to pay a notably higher rate, a difference of $15 for 8 days parked in our case. They won’t refund the difference when you call and ask. Buyer beware! Go through all their processes online in advance and keep your documentation if you choose to park here and want to get the rates advertised on their own website. Better yet, choose a more ethically-sound competitor. As a first-time customer, I wasn’t pleased with my experience.
We parked our car over a long weekend to Vegas and left the lights on... When we got back to a dead car, the staff was more than happy to assist us with jumping the car! They have great rates, buses were timely, and incredible friendly. I felt safe parking our car there, and safe on the buses. I will be recommending Park 'N Go to all my friends! Thanks for the great service!
The only airport off-site parking I'll use!
1. You'll not find a better deal.
2. Their flexibility, and customer service was surprisingly impressive. (I was late, they went above and beyond to make sure I made my flight.)
3. The driver's were all extremely personable, and helpful.
I've been to a minimum of 30 different airports, and shuttle services. This is the only one I've ever written a review of. 👍👍
Ben and Angela Troxel
I love everything about Park N Go. My family will only use them for when we travel. The staff is super amazing and friendly. I love the Nativity as you pull in. I have used them about 10 times and I have nothing but good things to say!
Been using Park 'N Go for many years but ever since the new facilities at the airport, service has drastically gotten worse each time I've parked here for travel. This last time it took over 30 minutes for a shuttle pick up after 2 calls and them denying I made the first call. Never again. I'll find another lot. Sorry to see a previous great company go so far from it's original quality.
I have used them once and will be using this place again to park my car.
Shuttle pick up and drop off were excellent. I did not have to wait, arrived very quickly.
It is the best alternative to parking at the airport if you want to save some $$
It would be great to have some shaded/covered parking options as well.
This will not be the most ideal parking place for me in Jan/Feb/March.
Great customer service. They’re there to serve and are much more affordable than other parking options. Their prices are a flat rate of $9/day, whether you pay online or once you arrive.
This is the cheapest and easiest way to get to and from the airport! As soon as we parked, a shuttle was waiting to grab our luggage and drive us to the terminal. Jacque, our driver was so friendly! When we returned, we waited about 10 minutes for the shuttle to arrive.
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My last two experiences have been horrible. In October, I was picked up at MSP and the shuttle driver didn't have a mask. I asked him to wear one, and he didn't have one. He wrapped his scarf around his face, and told me that management said they don't have to wear a mask. Tonight, I used them one last time (because I had two free days' parking), and the young driver, Ben, not only didn't have a mask, but refused to wear the new one I offered to give him. "We don't have to wear masks," he told me. And added something about having freedom. I am 69 years old, very vulnerable, and was shocked and saddened by his attitude. When I asked at the check out kiosk it was confirmed that the manager of Park N Go has told his staff that, despite our state's mandated mask wearing, his employees can opt to go maskless. I have reported this to OSHA and hope they follow up. I'm switching my loyalties to Park and Fly, after speaking with the manager there who said the drivers ALL wear masks, and that each van is sanitized after each run.
I travel every week and use this parking all the time but the last 3 months has been terrible. For the last 3 weeks I have had to wait 30 minutes to get picked up at the main terminal. I call them when I have my luggage like they ask and wait and wait. When I get picked up they ask "did you call" ? I said yes 30 minutes ago. They say well I waited 5 minutes and no one was here which is wrong. It only takes a few minutes once you get on the tram to where the parking is. You can't wait a few minutes but I have to wait 30 minutes. Why bother to call if you don't wait? When paying at the gate in late afternoon the employee is super rude. I tell them it has been taking a long time to get picked up. There response is nothing, no "I'm sorry about that sir" or anything. Until they change I will not be back. Park some where else if you can.
Quick, easy to find, easy to access, helpful, friendly staff, love the driver! He's always so happy and energetic no matter what time it is! Secure, reasonable prices.
DO NOT PARK AT THIS PARK N GO...THIS IS NOT A SECURE LOT. When we returned to our car we discovered someone had siphoned the gas out of our car and we came back to an empty gas tank. Management suggested that we left our car running, which we explained was not possible because it has an actual key and has to be turned off to take the key out. They did not offer assistance or compensation of any kind
Terrible customer service, really rude drivers, would not recommend at all. They had the van packed, the drivers did not care about the pandemic at all, don’t care about their riders’ safety.
Normally 5 stars. Super easy to get in, get to the terminal, and back again. But on my return trip they had the shuttle filled pretty much to capacity with little regard for limiting our exposure during a pandemic. In hindsight, I should have gotten off and waited for the next shuttle.
Park N Go is an easy parking to get to for flying out of Minneapolis. Rates are low (compared to airport). Ride to and from airport was quick. They pick you up and drop you off at your vehicle so no walking with bags.
Was easy to get to and has really helpful friendly people. And the shuttle to the airport ran great
The night guy driver is the best! He is hilarious. I wish I knew his name but if you get a guy telling jokes the whole time and been there for 10 years it will be a great ride. Parking is quick and easy. They pull up to your car and pack you luggage. They give you tickets to make coming back easy to find. The shuttle is there waiting and if not only a 10 min wait after you make the call. Used parking here a couple times and always good experience. Gave 4 stars due to our plane being delayed a couple hours and they charged an extra day. I had prepaid online and they could see flight info. I think a better experience would have been to not charge more as we go through enough with a flight delayed.
Easy, peasy. Park, get a ride to the airport. Tell them when you will be returning and they have a ride waiting for you in your return. Okay when you leave.
If I could give this company no stars I would. The driver and the guy at the gate/phone were very rude. Me and my family waiting an hour to be shuttled back to our vehicles. I called the company once we had our luggage and they informed me that they would send a driver out. Once the bus came it was full. Remind you we are in a middle of a pandemic and they only had 1 bus running. There were tons of people waiting. I called back before I knew there was only one driver and the guy who answered was very rude and yelling over the phone asking me what did I want him to do about it. The driver seemed overwhelmed and yelling. I would avoid this place if you can. The price sounds good but the customer service is awful and the wait time is long.
Will park here every time I flight out of town. Nice prices for a weeks parking. Secure 24 hrs
Very helpful and regardless of the situation going on they were on point.
Will never use again! The ride to the airport was fine. Ride back to the lot was terrible. We were a family of 4 traveling so I called to ensure pickup when we were at baggage claim. After waiting for 15 minutes the first shuttle was full, so waited an additional 45 minutes to get a second shuttle. I called a second time to find out when next shuttle was coming. The person who answered the phone was very rude. He hung up on me. An angry mob of close to 50 people needing a ride back ensued and we nearly didn't make it on the second shuttle. All in waited 1 1/2 hours from touchdown of flight to boarding the bus. Called Management.....Management returned a call, but his customer service was just as bad. NEVER AGAIN!
I wish I could rate them a 0.
I had a reservation nearby this location and my google maps directed me to this parking spot. I went in and showed them my reservation and let me in. When I came back from my flight, they couldn’t find my reservation (because well I parked in the wrong parking lot and I am not from around here). I was charged again and the staff was rude. Also, I tried contacting them so many times, they have been redirecting me with people, they don’t answer their calls or emails. Honestly the staff is so unorganized. I DO NOT RECOMMEND THIS PLACE!
Convenient - yes. Staff - generally grumpy. Drivers - best not to say
Been using this place for over 5 years, 2 of those years, I was here every other week. never once a complaint.. i have only good things to say about this place
I park here whenever I travel which is every other week. Usually they're pretty quick with pickup and drop off. Somehow today I waited in my car for 30 minutes to get drop off at the airport causing me to be almost late. Had to call multiple times to get a shuttle to drop me off. Hence the 3 stars. Will see how they do a week from now. Might switch if it continues to be this bad.
12/30: Follow up to this post below. Got a call from the manager who was trying to figure out why the delay. I greatly appreciate when a business actively tries to solve problems. Park n Go trying to be the best out of the many competitors.
12/13: Lost my business today. I waited 14 minutes for the shuttle. Guy waiting before me said 23.
This actually worked out well! And when we arrived back it was freezing and our car wouldn't start, theybhad a battery pack and were able to help us get it started, very nice of them to include that knowing things like that happen in this cold state😂
We pulled in, got routed to a parking spot, got picked up immediately, Bob the driver was absolutely amazing and so kind, talked to us the whole ride. Definitely recommend this service. Great price, great employees
We had an overall great experience! Shuttle drivers were kind and courteous. No problems with pick up or drop off. I would have given them 5 stars if it wasn’t for the bad experience we had as we were leaving the parking lot. The gate attendant was extremely rude and condescending when we were looking for our pre-paid parking slip. We walked away with a bad taste in our mouth!
We were extremely pleased with this service. The employees were friendly and helpful. We were picked up by the shuttle right at our car and dropped off in the same exact spot. We saved tons of money and we calculated
that the shuttle times only added about 5-10 minutes to our trip. Some of the negative reviews expressed frustration at where they would get picked up at the airport. For future reference... When leaving Backage Claim, follow Ground Transportation signs and then the Brown parking signs are the ones to follow and it will say Shuttle parking or Off-Site parking. Follow those signs and you shouldn’t have an issue!
Pretty convenient and exceptionally affordable! Easy access and very close to both terminals. Hassle-free
Service to the airport was quick and driver was very friendly. However, we waited over an hour before a return shuttle showed up to pick us up and the woman on the phone was very rude and unprofessional about the wait. The driver that did eventually show up was very apologetic and friendly but had no real reason why it took so long.
When I returned from my flight and picked up my bags, I called the # provided for the park-n-go shuttle to pick me up. They gave me directions on where to meet the shuttle. 30 min went by, saw multiple other parking service shuttles pass by, but not park-n-go. I called back, their response was the shuttle didn't see me and returned to the lot. They again gave me the same directions, which was exactly where I had been standing. Another 30 min went by, no shuttle. I called a third time, same response, shuttle didn't see me and left. I did not understand why I was not called or notified, both times, that they could not find me. The gentleman on the phone didn't know what else to say to me, other than instructing me to find airport personnel to assist. I did. And different directions were given to me than the directions I was provided from park-n-go. 15 min later, the shuttle finally arrived. This was a total of 75 min wait. I will never use their services again.
This is the first time I've ever used parking when going to the airport. We had an early flight that I didn't want to ask anyone to get up to take us to. We had a coupon for this place and decided to try it. We had an amazing experience with everything. Drivers, Rick and Jimmy and the cashier Mary were all super friendly. We'll definitely be back.
I have always had a great experience with this company, but last night was not the that experience. I do not know if the driver was drunk or just reckless. All of us on the shuttle were whispering with fear. He was driving over 60 mph in an area that exceeded that speed limit, massive deviating and almost rear ended a car. We seriously thought the driver was going to roll the shuttle. I was going to comment on my checkout, but this driver sped through the parking lot and was there to stare us down. Out of fear, we did not comment to the person at the window. I will be reaching out to management to share our experience. Since everything is on video, I hope they take the time to go back and review it. This driver should not be working for them. This was enough of a bad experience that I will be taking my business to another airport shuttle company. I value my life.
Makes Travel Easier, After long or short trips theres always a great smiling face to greet us!
Lower cost option to parking than the airport yet very close. Only thing is that the parking lot can fill up quickly and you end up parking on the end of the row and it seems like your car could be prone to getting hit by another car since you are parked in teh driving lanes.
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