Will never use again! The ride to the airport was fine. Ride back to the lot was terrible. We were a family of 4 traveling so I called to ensure pickup when we were at baggage claim. After waiting for 15 minutes the first shuttle was full, so waited an additional 45 minutes to get a second shuttle. I called a second time to find out when next shuttle was coming. The person who answered the phone was very rude. He hung up on me. An angry mob of close to 50 people needing a ride back ensued and we nearly didn't make it on the second shuttle. All in waited 1 1/2 hours from touchdown of flight to boarding the bus. Called Management.....Management returned a call, but his customer service was just as bad. NEVER AGAIN!
I wish I could rate them a 0.
I had a reservation nearby this location and my google maps directed me to this parking spot. I went in and showed them my reservation and let me in. When I came back from my flight, they couldn’t find my reservation (because well I parked in the wrong parking lot and I am not from around here). I was charged again and the staff was rude. Also, I tried contacting them so many times, they have been redirecting me with people, they don’t answer their calls or emails. Honestly the staff is so unorganized. I DO NOT RECOMMEND THIS PLACE!
Convenient - yes. Staff - generally grumpy. Drivers - best not to say
Been using this place for over 5 years, 2 of those years, I was here every other week. never once a complaint.. i have only good things to say about this place
I park here whenever I travel which is every other week. Usually they're pretty quick with pickup and drop off. Somehow today I waited in my car for 30 minutes to get drop off at the airport causing me to be almost late. Had to call multiple times to get a shuttle to drop me off. Hence the 3 stars. Will see how they do a week from now. Might switch if it continues to be this bad.
12/30: Follow up to this post below. Got a call from the manager who was trying to figure out why the delay. I greatly appreciate when a business actively tries to solve problems. Park n Go trying to be the best out of the many competitors.
12/13: Lost my business today. I waited 14 minutes for the shuttle. Guy waiting before me said 23.
This actually worked out well! And when we arrived back it was freezing and our car wouldn't start, theybhad a battery pack and were able to help us get it started, very nice of them to include that knowing things like that happen in this cold state😂
We pulled in, got routed to a parking spot, got picked up immediately, Bob the driver was absolutely amazing and so kind, talked to us the whole ride. Definitely recommend this service. Great price, great employees
We had an overall great experience! Shuttle drivers were kind and courteous. No problems with pick up or drop off. I would have given them 5 stars if it wasn’t for the bad experience we had as we were leaving the parking lot. The gate attendant was extremely rude and condescending when we were looking for our pre-paid parking slip. We walked away with a bad taste in our mouth!
We were extremely pleased with this service. The employees were friendly and helpful. We were picked up by the shuttle right at our car and dropped off in the same exact spot. We saved tons of money and we calculated
that the shuttle times only added about 5-10 minutes to our trip. Some of the negative reviews expressed frustration at where they would get picked up at the airport. For future reference... When leaving Backage Claim, follow Ground Transportation signs and then the Brown parking signs are the ones to follow and it will say Shuttle parking or Off-Site parking. Follow those signs and you shouldn’t have an issue!
Pretty convenient and exceptionally affordable! Easy access and very close to both terminals. Hassle-free
Service to the airport was quick and driver was very friendly. However, we waited over an hour before a return shuttle showed up to pick us up and the woman on the phone was very rude and unprofessional about the wait. The driver that did eventually show up was very apologetic and friendly but had no real reason why it took so long.
When I returned from my flight and picked up my bags, I called the # provided for the park-n-go shuttle to pick me up. They gave me directions on where to meet the shuttle. 30 min went by, saw multiple other parking service shuttles pass by, but not park-n-go. I called back, their response was the shuttle didn't see me and returned to the lot. They again gave me the same directions, which was exactly where I had been standing. Another 30 min went by, no shuttle. I called a third time, same response, shuttle didn't see me and left. I did not understand why I was not called or notified, both times, that they could not find me. The gentleman on the phone didn't know what else to say to me, other than instructing me to find airport personnel to assist. I did. And different directions were given to me than the directions I was provided from park-n-go. 15 min later, the shuttle finally arrived. This was a total of 75 min wait. I will never use their services again.
This is the first time I've ever used parking when going to the airport. We had an early flight that I didn't want to ask anyone to get up to take us to. We had a coupon for this place and decided to try it. We had an amazing experience with everything. Drivers, Rick and Jimmy and the cashier Mary were all super friendly. We'll definitely be back.
I have always had a great experience with this company, but last night was not the that experience. I do not know if the driver was drunk or just reckless. All of us on the shuttle were whispering with fear. He was driving over 60 mph in an area that exceeded that speed limit, massive deviating and almost rear ended a car. We seriously thought the driver was going to roll the shuttle. I was going to comment on my checkout, but this driver sped through the parking lot and was there to stare us down. Out of fear, we did not comment to the person at the window. I will be reaching out to management to share our experience. Since everything is on video, I hope they take the time to go back and review it. This driver should not be working for them. This was enough of a bad experience that I will be taking my business to another airport shuttle company. I value my life.