This is the second time I used PreFlight this month and I was very disappointed. I know they are short staffed due to Covid but this is the second time I had to wait 25-30 mins after calling for a shuttle. When I got in the shuttle today it was filthy! They marked off spots but there were crumbs and debris all over the shuttle. I asked about how they sanitize and they said they do that, but it was clear they don’t do it after each trip. He dropped us off at our cars and immediately went back to airport for more guests without cleaning or sanitizing. Will not use on our next trip and highly recommend bringing your own wipes and sanitizer when you use the shuttle.
They took over an hour to pick me up from the airport. I had prepaid and they held me at the paybooth until they could figure out how to check me out.
I’ll never use them again in this lifetime. I Pre-paid online before my trip. Then the night I return and get my car, the gate scanner wasn’t functioning properly and I was forced to pay for my car’s storage all over again. The staff doesn’t seem the least bit concerned about my refund either and it’s sad. I expected better. You’ve been warned.
REALLY HAPPY with the parking facility. safe and not pricey
What a customer service guys. really good.price is good
Not bad shuttle service and price was fair i think
I was at terminal E, It took 4 vehicle passed with full. One of the bus driver was mad when I said 3 prior buses are full. His comment was " What should I do". I suggest they should be sending a direct bus when the buses are getting full to a specific terminal.
Also when I reached the checkout gate the time was 7 minutes over my 5:30 departure, the gate keeper insisted that I have to pay $3 for the other the 24 hours. I have to explain that I had to wait over an hour at the gate to get the ride back.
Frequency was very low, this is the first time I use them. Will not use again.
Tough to navigate through the terminal, but good signage to help you if you miss your stop
Used to be great, but failing in the past year or so. Last Sunday evening, driver deliberately took on more passengers than seats, forcing the extra one to either stand or sit on someone's lap. He could not understand very basic English. Overall, shuttles have been slow to pickup from airport and service erratic.
Great service. As soon as I parked my car in the garage, Sean, the shuttle driver was there. Made it a pleasant trip. Excellent music. Gave me a ticket to help me find my car. Haven't returned, but will update that information later.
Terrible service!! Waited over a half hour for a van!! They advertise that they come around every 4-6 minutes. Saw vans from other parking services come around multiple times. If you’re in a hurry definitely don’t use Preflight parking!!!
Tried making a reservation online, Website had a generic "the system is currently not accepting reservations" message. When I showed up, was told that outdoor was full but the much more expensive indoor parking still had spots. Website made no indication that parking may be full, or even close to capacity.
Decent parking option, good service.