I have been using Pacifico for many years. Always great service, and very dependable. The drivers are always polite and professional. I especially like getting my car at the airport. Its well worth the extra charge.
We always use Pacifico to care for our car and shuttle us to and from airport when we are traveling. Great service. Reasonable fees. One less thing to worry about when traveling.
My girlfriend and I recently used Pacifico's services in an attempt to make air travel out of Philly less of a hassle. Our experience was mixed.
We arrived very early in the morning without a reservation and, despite that, were assisted quickly by a friendly employee who walked us through the process. Shortly after, an equally friendly driver dropped us off at the airport. I didn't catch his name, but he was very friendly and professional.
For an additional charge you can opt to have the vehicle dropped off at the airport rather than having to return to the location to check out. Because our late return time, we opted for this service for an additional fee. This is where our experience deviated from the previously pleasant service. The driver that dropped off our car was rude and practically extorted my girlfriend for an additional tip. For an additional charge, this behavior is particularly unacceptable.
The Pacifico team seems to be a split bag and it depends on who you get. At the very least, the service was punctual.
Using Winner Valet Parking for many years, I thought I would try Pacifico this time as they were a few dollars cheaper. I'm going back to Winner! Our outbound took a few minutes extra, no big deal as Pacifico did a full car inspection. Driver was friendly. Upon our return to Philadelphia on 5/18 at 12:45a, we retrieved our luggage and called at 1:02am to have our car delivered to us. I called back at 1:27am to make sure I didn't miss the driver since we still didn't have our car. The woman who answered the phone was rude and after I told her I talked to a man who took my info earlier started yelling at me stating I didn't call before. Our car arrived about 20 minutes later. I then talked to the driver and showed him the record of my call on my cell phone. Needless to say, the few dollars savings at 1am with my family was not worth it. I'm going back to Winner.
We love this place. We travel a lot, and they are so convenient and professional. They take us to the airport very quickly no matter what time of day we arrive, and pick us up promptly when we return. We love the feature that lets us just take our car from them at the airport and drive directly home. Highly recommend.