Anita is amazing. She runs the front desk and owns the security company that provides protection for the hotels. She is amazing and doesn't except anything less then satisfactory. The staff were all very pleasant. Shout-out to the husband and wife cleaning teams that work in the mornings!
Dirty room with roaches, tattered small curtains, doors that don't close or lock, broken vending machines, broken room phone, disgusting bathroom conditions, sticky floors, cigarette burns in blankets, broken lamps, little to no soaps, dirty ac unit, and a microwave on a stool. IT LOOKS AND FEELS LIKE A CRIME SCENE.
These are only the few things I saw on my first day here. During the pandemic I would have expected better precautions and better upkeep but I have zero confidence in this hotel. I plan on writing another review before I leave, but based on how it is currently until they correct the issues here, don't stay here!
I made a reservation for four nights on the second night there was a bedbug on the bed I killed it and bring it up to the front desk and let them know there was a bedbug on the bed they switched me to another room which was very good but on the very next day on my third day of staying here I went to the front desk to see if I can extend it to a couple more days and I was told not to stay here anymore and they cancel my reservation it kicked me out and told never come back. I think this is very rude and unprofessional I called corporate office and file a complaint and they said that they were investigator and get back to me I give this hotel a one star for poor customer service.
0 stars would be most accurate for this hotel. While cheaper than most hotels in the area, it was not cheap enough to warrant how dirty and dated the rooms are.
Right from check-in, I felt uncomfortable as a woman who had checked in prior returned to the lobby to tell the front desk how dirty the rooms are. They told her that there were no other rooms available and she would have to go somewhere else. So, right off the bat, I wasn't expecting much. Walking into the room, I was greeted by a dirty Subway napkin on the floor and a moldy odor. The AC vents were black with dust and grime. When I opened the fridge to store my take-out, I was hit with the strong smell of rotting food. The bedsheets had cigarette burn marks in them and the floor was sticky when you walked on it. It was made very clear to me that these rooms are not being cleaned AT ALL between guests.
If I had not been in the time-restrictive situation I was in, I would've paid double to stay literally anywhere else.
0/10 would not recommend.
Rooms were clean and nice but the lady at the front desk made the trip worth it. She went above and beyond to make sure we had a awesome time
If I could I would have rated my stay with zero stars.... totally false and misleading reviews.... I booked knowing it was a cheap hotel, but to be honest this was not a hotel at all. First, the SMELL of cigars was horrendous.... also the walls were very dirty and one of them had a hole, multiple roof leaks, paint coming off the walls and a very, very, very, dirty bathroom... a truly nightmare. I felt like in a crime scene movie set.... wow DO NOT BOOK HERE...
The light in the bathroom does not work and despite us asking several times no one has come to fix it, several nights we have come back to our room to have an overwhelming scent of pot and cigarette smoke despite the no smoking rule in the rooms. Staff are unhelpful, came in to the front office one morning to get our keys renewed and no one was there and we were told that the receptionist would not be there until after 11am. Fellow guests are often heard screaming and running along the balconies late at night and coming out of their rooms in LOUD arguments with one another. They have 24 hour security which is a nice comfort but we will not be staying here again.
I only gave 1 star so that I was able to write a review. First, the outside hallways are disgusting. Trash everywhere and my feet were sticking to the concrete as I was walking to my room. Upon opening the door the smell was horrible. The heater was broke, literally smashed into pieces, there were stains all over the walls and door that looked like blood, stains and gunk all over the coffee area, mold all in the shower, hair everywhere, the phone didn't work and the toilet wouldn't flush. I walked right back down to the office and demanded a refund. Totally disgusting. Do not waste your money.
Rooms were absolutely horrid, I found leftover food from previous stays. There was disgusting water in the tub and it wouldn’t drain, stains all over walls and curtains. Sheets were smelly and not fresh but had fresh stains. Nightstand seemed to never be wiped down. Rooms overwhelmingly smelled like cigarettes. Floors were absolutely disgusting. This was the worst hotel I’ve ever stayed at. Service was horrible. Owners knocked on my door once lightly and just let themselves in as I was getting up. Had no power 2 of the 4 days during the day with no warning. If I could give negative 5 stars I would. DO NOT STAY HERE UNLESS IT IS YOUR ONLY CHOICE!!
I only wish I was staying there. I just left the Parkway because my door doesn't lock, besides it's filthy! Unbelievable.. I'm booked until April 2nd. Next time Days Inn ask the way!!! Your place is one of the best in Delaware County.
first time staying at this hotel and was not impressed with anything about this place. Thr management was very disorganized and unprofessional, the first room was absolutely disgusting with holes in the wall, smelled like weed as soon as you opened the door. With stain bedsheets.Switched rooms that still smelled like weed, the window on the outside was completely broken out so decided to take pics of how the room was as soon as we opened the door.
The door latch was broken, the room telephone was missing the cord, the remote didn't work and the back of it was missing and the curtains had holes in it.
Bathroom: the toilet paper holder was broken, the sheets were stained, the vent was covered in dust and the shower didn't have great pressure. The worse thing was as we looked up towards the ceiling there was a used needle in between the panels. I definitely will not be staying or recommending this place.
The worst hotel to stay at....I understand its cheap but come on now, have the decency to actually clean the rooms.. the rooms look like covid-19 is there...dirty remote control....tissue from the last guest is now your tissues, that's real nasty...washcloths and towels dirty looks very old....room curtains needs to be washed...and the beds I'm scared to sleep in it...I was very uncomfortable and wanted to go soon as I seen the room...the best thing I can say to Days Inn.... hope nobody gets sick cause it's a case waiting to happen.
When we got our room I noticed the bathroom wasn’t clean so I called the front desk to have someone come clean it. It’s then when I noticed that it not only wasn’t clean but there was MOLD around the tub and that my sheets also dirty!!
I called the front desk but the manager hung up on me so I had to walk around to the front desk! When I get there I re-explained what I needed and he tried to bypass me still! I asked for a new clean room! We get to the NEXT room and the toilet doesn’t flush correctly there was no body wash and it still wasn’t really clean! Mind you we are still in a pandemic! Cleanliness is very important in these times! This place is ran by foreigners who don’t care about the guests the just want your money! I will NOT EVER BE BACK HERE AGAIN! I’d rather go to and Airbnb!
Steve Mann (Steve 'The Man' Mann)
Very affordable motel right in the center of food places and shopping. Rooms are very comfortable. Room doors are outside.
Nice clean helpful i really didnt what to stay but i had to leave but i will be back.
Stayed for 1 night on 02/06/2021 to visit family nearby for grandmas birthday. We booked through the Wyndham app about 2 weeks ago, the reviews must’ve been fluffed for this establishment because the stay was terrible. My assigned room was not clean. We stopped by to do our check in and I noticed the bathroom hardly had toilet paper and no additional roll. We dropped our stuff off, and I didn’t get to inspect the room since we had reservations. Upon our return we wiped everything down with Clorox wipes and inspected the room more thoroughly noticing the condition of the room. The blinds had bandaids attached to the curtain and the wall, probably from prior occupants to block light from coming in because you can still see through the outside. They we’re never removed. There were unidentified stains on the wall and front door, most likely from food or drink spilling. The bed was okay, seemed clean but there was a cigarette burn mark on the cover. The bathroom stopped flushing after using it 2 times. There was a clipped toenail on the bathroom floor and there were pen marks on the shower curtain, as if a pen was washed with the curtains. The walls are paper thin, we heard neighbors. There was a lot of cars going in and out the lot all hours of the night. Especially during COVID times, I wish the room would have been cleaned better. Next time instead of going for a cheap room rate, I’ll pay more to stay somewhere with better service and cleanliness. If Days Inn would like to contact me, I have photos to show the room condition.
We got a room with no phone, no TV, sticky floors, and it definitely needed a paint job. At $180 a night I would have expected atleast a clean room. But the staff was friendly and the hot water seemed never ending in the large shower. I would stay here again only if there was no other rooms available anywhere else. Totally a dive. Hopefully they will renovate soon.
Basic inexpensive hotel /motel for the area. I was looking for a hot shower and a warm room because my home heater had sprung a leak and was being replaced.
Kenneth “Kenny” Smith Jr
Went with my Wyndham rewards points, but was told I had to leave because of a misunderstading with Wyndham Customer Service. Room not all that great, ice machine does not work on 1st floor. Neither does the vending machine. Hotel counter girl was nice, however being "removed" and having my stay interrupted was not on the agenda. Ended up staying at the La Quinta, which was 100x's better regardless. All in all, not too terrible of a place to stay, but the room is not worth the charge. Esp with not as many amenities as other local Wyndham properties.
Very very disappointed, I reserved a king smoking handicapp accessible suite when I got there she tells me they don't off that and they have any handicapp rooms at all. So then we take a queen suite that was so hot you couldn't breathe, then went to turn the bed down to go to sleep and there were hairs all over the bed including public hairs, call and told them I needed another room that this one is nasty so we were given another room which had toilet issues!!! I was told there was no manager there to talk to and since all individually owned not6can be done.
Booked an overnight stay so my fiance could get her surgical prep done the day before. This motel was close by, affordable, and looked nice, but unfortunately I never got to see the rooms.
Despite calling ahead to confirm my room and making sure I could check in early, when we got there, there was no one behind the desk for 30 minutes. Eventually a (maskless) employee told me there was an emergency going on and someone would be there soon.
That's fine, I figured. I understand if there's an emergency, but after another 30 minutes when someone finally came in to cover the desk, I was told I couldn't check in because there was no rooms ready. Ended up staying at the motel across the street, because my fiance was already an hour and a half late to start her surgery prep. Didn't even try to get a refund.
Needs maintenance refrigerator didn't work in my room toilet ran heat didn't work I was moved to another room that was just as bad. The staff is nice but that hotel needs some serious maintenance
Family friendly, budget hotel. Convenient location, plenty of parking available onsite for guests.
The room was nice but there is some problems people should know about. Mainly that there are rodents in the ceiling in the bathroom area. I could hear a few fighting and running around. I moved a ceiling tile to check and found mouse poop.
The hotel staff always exceeds our expectations when it comes to customer service. Thanks a lot for such wonderful service. Strongly recommended!
Excellent hotel that lives up to its brand! The staff are top notch and the rooms are spacious and elegant.
I told evening manager I needed a room for 2 adults and one child, when I got to the room it was one bed, so I went back to the office, they reassigned us an other room. Went to that room the bathroom sink was clogged and and filled with nasty water, went back to office, they sent their maintenance man up very promptly, he cleared the clog, but didn't clean the sink and no one else did either. Also had someone break into our room but they left promptly. Needless to say this place is a hot mess. Alot of illicit things going on. We complained to the office and Was offered a refund of $20.00. But didn't receive this either. Very poorly maintained parking lot, a lot of garbage and broken glass
I really enjoyed my self me and my husband will come back soon.
Great hotel. Love the location. And the high standard. The staff are amazing and so nice, and the service was top notch.
Liked the staff the area the place was clean neat and we'll organized. Plenty of parking. The room were ok i kept my dog and cat with out ayooooo problems what's so ever. All went well at my stay at the hotel.. smooooth operations
It's not clean at all I was disappointed I paid for 3 day's not going back I stayed one night.
Friendly service. Beds were uncomfortable. Can't really complain for the price though.
I’m not one to even leave reviews but my stay here was really uncomfortable, unfortunately. I booked a “non-smoker” room and it smelled like someone smoked a pack before I entered. I had to run to target and pick up some air freshener it was so bad. The blanket had cigarette holes burnt into it... it was just interesting. That was really my only issue. Other than that the bed is really comfortable! I only stayed one night. I may not come back due to the smell. It’s not something I can handle but it’s affordable and convenient!
I booked from the Expedia this Hotel, but this website gave me wrong date, I called to hotel and asked to change dates, when I came to hotel, I got very professional service from Su, she so amazing person and very kind, Thanks guys fo that.
Thanks to Sam we enjoyed our stay. He was very accommodating and is so friendly and nice ❣️Thanks Sam for being so wonderful we actually booked another week because of him instead of going somewhere else.♥️
One off the best hotels with the most polite staff, who will not say no to anyone. Prompt service and check in. Warmth of the staff and hotel ambiance makes you get a complete homely experience.
SamieMiami, as he calls himself, was great. So was the security and staff. It was my first time in the state of PA and I was meeting someone there. Then the entire 2nd day went left. I was so mad, sad, and crying and Sammie took great care of me, because he didn't wanna see me in that mood. Very empathetic person. He made sure I was straight and happy until the end of my visit. He even cooked me some authentic Indian dishes and we had meaningful conversations. I literally felt like I was 'home'. A very genuine human being. I'll never forget my first visit experience and when I return to the city, I will surely stay there. Thank you!
The beds were dirty when we went to check in and we immediately asked for a refund. The staff at the front counter happily issued a refund, but the refund went directly to the travel agency that I booked through. I had to file a dispute with the travel agency to get my money back. I called Days Inn by Wyndham Springfield to try to send me a digital copy of the refund paperwork and they would not send me a receipt. I did not receive any help from this Days Inn location during my dispute process. I would not recommend this lodging option to consumers.
all services were satisfied. staff was very quick at front desk to finish the check-in process and resolve any issues about stay. cleaning also improved a lot and prices was available to everyone's budget. I loved to stay again for next visit.
This was my second stay at the hotel and they never disappoint me. The staff is always friendly. The hotel always smells lovely when I walk in. It's very clean. The rooms are spacious, affordable, & clean.
I really could not have had a better stay. The service was impeccable! I cannot say enough good things about the staff and the location could not have been any better. We had a corner suite and it was extremely clean and stocked with everything we needed. I would highly recommend it and I cannot wait to come back because we will 100% stay here again.
now a days prices were very good. services are fine. facilities in the room, comfort and cleaning also very much better than other hotels in the area.. desk staff very attentive and well care about the guest to fell happy and comfortable.
rates are good for long term people. stay was good without any issues. enjoyed the breakfast, cleaned sheets and beds arranged nicely. people at front desk was great in quick service and resolve the issues quickly.
Now a days rates really unbeaten with other hotels in the area. staff was very friendly and treat the guests politely. breakfast, internet and other facilities really well. price gives worth and value to our stay. front desk was quick to finish the work.
happy stay with nice staff, provide quick assistance at desk. cleaning was also improved, prices are reasonable and facilities are good to worth for the price. breakfast and Internet are satisfied. Good stay to come back again.
We got the room for a good price and staff at check-in was very quick and enjoyed our stay with tasty breakfast. Internet and other amenities adds the value to our stay. TV in the room was making fun to our kids. come again when we are in the town.
In recent days price were down and coming to my stay, it was happy and breakfast was tasty and I enjoyed. front desk service was very quick and other amenities provides good value to my price and cleaning also a lot better than my stay in last year. I was happy and come back again.
rates are really fine and quality also good. safe and secure for everyone. desk staff and house cleaning staff was really nice and we should be back whenever we are in the area.
I loved the breakfast very much. front desk agent make a call to know about is everything good in my stay or not?. It's really a good idea and they find an issue with AC in my room and they fixed it in 5 minutes and rest of my stay was very happy and I enjoyed to see the nearest attractions and slept happily in the nights with good safety and no noise.
awesome location to explore the some attractions, close to different food locations too. airport also close from here. Rooms was cleaned and arranged nicely. front desk agent was very friendly and quick in check-in and check-out and I enjoyed my stay and come back again for my next meeting.
Hotel is best.
Staff and service also best.
Good experience stay for here.
Room also good,all facility available.
Location also of hotel
Awesome stay. Very good service. Very very decent behaviour..
nice staff at check-in, they was very quick. room was cleaned and arranged nicely and prices are in the budget range for two or more nights stay. breakfast was tasty. I enjoyed my stay with my friend.
stay was happy and slept well without any noise at nights. check-in staff was very quick to their task. room was cleaned and smelled good. I enjoyed the TV in my room. I got the good price for my stay. I should be back again after some time.
Good experience to stay in this hotel and it was cleaned and staff at check-in very quick and prices are good for 2 or more nights stay. breakfast was very good in the restaurant attached here. City exploration was easy from this and airport also close from here.
We like to stay here due to front desk staff welcoming with nice conversation and a good smile. rooms were arranged nicely with cleaned stuff. I find any issue in the middle of our stay the staff always ready to accommodate in a different room and make guest felt happy. We would like to come back again in future based on our experience.
This used to be a really nice hotel. The location is great. Close to everything including the highway. The up keep is horrible. Something is always broken. This time it was the toilet seat. I tried to call the front office with the room phone but that didn't work either....
Made reservations for two nights. First night checked in around 9 pm after driving 11 hours. Checked the room mold in shower, urine at the base of toilet dirty coffee maker and leftovers in the refrigerator. TV remote didn’t work. Next morning went office and asked for the room to be cleaned and a new remote. They had all day to accommodate me. I returned about 830 pm nothing was done. Oh they cleaned the coffee pot.
I normally stay here 2-3 times a year. Because it’s close to my daughters.
I would not recommend and will not stay here again.
Unfortunately I only got to stay for an hour due to unforeseen circumstances, but it was a very nice Days Inn. The shuttle picked me up in a timely fashion, the driver was great. Customer service at the front desk was quick and friendly. And the hour I spent in my room refreshing was very wonderful. I honestly hoped they didn’t see me leave and think I wasn’t pleased, because I’m sure I’ll give them another go on my next stay in Philadelphia.
very close to the airport and transportation facility find easily to airport and front desk available 24/7 for resolving guest issues and listening the guest concerns. rooms are quite and comfortable bedding for sleep at night. I enjoyed my stay with a tasty breakfast. Thank you very much to all staff.
closer to airport and it's nicely located and breakfast was tasty and nicely arranged menu items. front desk staff were convenient. cleaning department did a great job in my room for my entire stay. thank you very much everyone.
rates are in low and good location and close to explore the city. enjoy our stay. breakfast was good and recommend to come back. Only thing is improve the bath towels quality.
Good to go to this place for nice cleaned room with optimal rate. I have received some negative information about this place through reviews but at last minute I checked in here but my previous perception was completely changed and it was really nice and good experience for me. I recommend this for my family and friends.
We stayed in the king Suite. Check in was easy, the bed was super comfortable HOWEVER...the lights in the bedroom did not work, hot tub hot water handle was broken, no microwave in the room, ice bucket was dirty, shower/tub was dirty! For what we paid we definitely had HIGHER expectations! Hopefully they get that room up to par!! Definitely would be great to be compensated in some form for this unpleasant stay.
Room was clean; adequate. The price for a King room was a good value. Free breakfast was nice. They offer rooms for smokers but I don't smoke and so don't care for the smell of smoke when u step into the hallways. But all in all it's a good and quite place to stay.