The beds were dirty when we went to check in and we immediately asked for a refund. The staff at the front counter happily issued a refund, but the refund went directly to the travel agency that I booked through. I had to file a dispute with the travel agency to get my money back. I called Days Inn by Wyndham Springfield to try to send me a digital copy of the refund paperwork and they would not send me a receipt. I did not receive any help from this Days Inn location during my dispute process. I would not recommend this lodging option to consumers.
all services were satisfied. staff was very quick at front desk to finish the check-in process and resolve any issues about stay. cleaning also improved a lot and prices was available to everyone's budget. I loved to stay again for next visit.
This was my second stay at the hotel and they never disappoint me. The staff is always friendly. The hotel always smells lovely when I walk in. It's very clean. The rooms are spacious, affordable, & clean.
I really could not have had a better stay. The service was impeccable! I cannot say enough good things about the staff and the location could not have been any better. We had a corner suite and it was extremely clean and stocked with everything we needed. I would highly recommend it and I cannot wait to come back because we will 100% stay here again.
now a days prices were very good. services are fine. facilities in the room, comfort and cleaning also very much better than other hotels in the area.. desk staff very attentive and well care about the guest to fell happy and comfortable.
rates are good for long term people. stay was good without any issues. enjoyed the breakfast, cleaned sheets and beds arranged nicely. people at front desk was great in quick service and resolve the issues quickly.
Now a days rates really unbeaten with other hotels in the area. staff was very friendly and treat the guests politely. breakfast, internet and other facilities really well. price gives worth and value to our stay. front desk was quick to finish the work.
happy stay with nice staff, provide quick assistance at desk. cleaning was also improved, prices are reasonable and facilities are good to worth for the price. breakfast and Internet are satisfied. Good stay to come back again.
We got the room for a good price and staff at check-in was very quick and enjoyed our stay with tasty breakfast. Internet and other amenities adds the value to our stay. TV in the room was making fun to our kids. come again when we are in the town.
In recent days price were down and coming to my stay, it was happy and breakfast was tasty and I enjoyed. front desk service was very quick and other amenities provides good value to my price and cleaning also a lot better than my stay in last year. I was happy and come back again.
rates are really fine and quality also good. safe and secure for everyone. desk staff and house cleaning staff was really nice and we should be back whenever we are in the area.
I loved the breakfast very much. front desk agent make a call to know about is everything good in my stay or not?. It's really a good idea and they find an issue with AC in my room and they fixed it in 5 minutes and rest of my stay was very happy and I enjoyed to see the nearest attractions and slept happily in the nights with good safety and no noise.
awesome location to explore the some attractions, close to different food locations too. airport also close from here. Rooms was cleaned and arranged nicely. front desk agent was very friendly and quick in check-in and check-out and I enjoyed my stay and come back again for my next meeting.
Hotel is best.
Staff and service also best.
Good experience stay for here.
Room also good,all facility available.
Location also of hotel
Awesome stay. Very good service. Very very decent behaviour..
nice staff at check-in, they was very quick. room was cleaned and arranged nicely and prices are in the budget range for two or more nights stay. breakfast was tasty. I enjoyed my stay with my friend.
stay was happy and slept well without any noise at nights. check-in staff was very quick to their task. room was cleaned and smelled good. I enjoyed the TV in my room. I got the good price for my stay. I should be back again after some time.
Good experience to stay in this hotel and it was cleaned and staff at check-in very quick and prices are good for 2 or more nights stay. breakfast was very good in the restaurant attached here. City exploration was easy from this and airport also close from here.
We like to stay here due to front desk staff welcoming with nice conversation and a good smile. rooms were arranged nicely with cleaned stuff. I find any issue in the middle of our stay the staff always ready to accommodate in a different room and make guest felt happy. We would like to come back again in future based on our experience.
This used to be a really nice hotel. The location is great. Close to everything including the highway. The up keep is horrible. Something is always broken. This time it was the toilet seat. I tried to call the front office with the room phone but that didn't work either....
Made reservations for two nights. First night checked in around 9 pm after driving 11 hours. Checked the room mold in shower, urine at the base of toilet dirty coffee maker and leftovers in the refrigerator. TV remote didn’t work. Next morning went office and asked for the room to be cleaned and a new remote. They had all day to accommodate me. I returned about 830 pm nothing was done. Oh they cleaned the coffee pot.
I normally stay here 2-3 times a year. Because it’s close to my daughters.
I would not recommend and will not stay here again.
Unfortunately I only got to stay for an hour due to unforeseen circumstances, but it was a very nice Days Inn. The shuttle picked me up in a timely fashion, the driver was great. Customer service at the front desk was quick and friendly. And the hour I spent in my room refreshing was very wonderful. I honestly hoped they didn’t see me leave and think I wasn’t pleased, because I’m sure I’ll give them another go on my next stay in Philadelphia.
very close to the airport and transportation facility find easily to airport and front desk available 24/7 for resolving guest issues and listening the guest concerns. rooms are quite and comfortable bedding for sleep at night. I enjoyed my stay with a tasty breakfast. Thank you very much to all staff.
closer to airport and it's nicely located and breakfast was tasty and nicely arranged menu items. front desk staff were convenient. cleaning department did a great job in my room for my entire stay. thank you very much everyone.
rates are in low and good location and close to explore the city. enjoy our stay. breakfast was good and recommend to come back. Only thing is improve the bath towels quality.
Good to go to this place for nice cleaned room with optimal rate. I have received some negative information about this place through reviews but at last minute I checked in here but my previous perception was completely changed and it was really nice and good experience for me. I recommend this for my family and friends.
We stayed in the king Suite. Check in was easy, the bed was super comfortable HOWEVER...the lights in the bedroom did not work, hot tub hot water handle was broken, no microwave in the room, ice bucket was dirty, shower/tub was dirty! For what we paid we definitely had HIGHER expectations! Hopefully they get that room up to par!! Definitely would be great to be compensated in some form for this unpleasant stay.
Room was clean; adequate. The price for a King room was a good value. Free breakfast was nice. They offer rooms for smokers but I don't smoke and so don't care for the smell of smoke when u step into the hallways. But all in all it's a good and quite place to stay.