Personal help and service are extremely helpful for new and/or harried passengers. Directing cars to available open space eliminated driving around a huge parking lot looking for an open space. The parking lot is well organized and spaces are clearly marked. Frequency of shuttles to and from airport is double that of most other parking lot shuttles. Would definitely use Park and Fly again in the future.
Pleasant and efficient process. My vehicle was safe being parked for 10 days. The shuttle was relatively fast despite being busy. Waited less than 10 minutes even having to wait on a second shuttle. The parking lot is less than 10 minutes from the airport. Great communication, received confirmation texts and emails, clear instructions. The drivers assisted with luggage each trip. Everyone was polite. Thank you!
Extremely efficient and courteous. The shuttle arrived at my car as soon as I parked at 5 am, with a driver jumping to help with the heavy bags. The shuttle arrived at Oakland Airport 10 minutes later, again with assistance with bags. Upon return, the shuttle arrived the minute we arrived at the pickup point and before you knew it, we were back at our car. I received confirmation text messages the day before we left, the day before we returned. The messages provided a checkout code, and instructions on where to stand for the shuttle. Great support during the craziness of traveling. Although there are other offsite parking companies, I always use Park N’ Fly Oakland when I travel. Why take a chance with others when Park N’ Fly does the job absolutely perfectly.
I had questions about my parking situation and was able to easily reach somebody on the phone. This person was very helpful and informative. When I arrived at the lot in the morning the attendant was just as represented on the phone, helpful, informative, and kind. I was flying with my dog for the first time, and running late, so I was stressed, but he helped me step by step get parked and situated. When I returned to the lot I gave the attendant my pre-paid reservation and off I went, easy peasy. This parking lot is great. I was flying using a semi-private plane so didn't need their shuttle but a ride share service instead, and they do allow for that. It seemed like a fairly standard situation for them. Thank you Hung, and the rest of the team at Park 'N Fly.
We had an amazing experience they brought the shuttle right to our car grabbed our bags dropped us off at the terminal they were super friendly. We made a dumb move on the way back and left our bag at the pickup location they were generously sent a driver to grab it and delivered it to the front gate directly to our car. Truly a great experience! Will use them again!
Very easy, swift, attentive service. I chose Park and Fly at the last moment and could not have been happier. Customer service was great and everything organized
Was able to book and prepay online. Once I arrived, I scanned a QR code to gain access and I knew exactly how much I was going to be charged for the week.
The staff was attentive and courteous. The shuttles were frequent during the day and there was an easy automated phone system to request pickup after their normal hours
Highly recommended for flying out of Oakland!!!
We have told a few of our friends and family already about our recent experience. Every aspect of the transaction was seamless and easy. Making reservations ahead of time was easy. Dropping our car off and the shuttle to the airport was easy. The pick-up was easy. Will continue to recommend to our friends and family. Good work!
Always easy, fast and efficient parking here. I don’t even bother looking to park anywhere else when I out of Oakland.
Easy to reserve online, easy to park and have the shuttle come right to your spot within minutes. At the airport it was right there didn’t have to wait and drop off right at your spot! It’s super fast service, drivers are really friendly and helpful! Def will use in the future and recommend!
Your parking lot is easy to find, you have a lot of parking spaces, and the customer service is great. It reduces the anxiety I feel about getting to my flight on time. Thank you.
I love how convenient your service was. The price was great, my car was safe, and the shuttle service to and from the airport was fast, professional, and had great customer service! I will definitely be using you all again. Thanks!!
Convenient! From the first step of making my reservation to the last step of driving off your lot. Park 'n Fly makes flying out of Oakland Airport so easy.... No Stress! Thank you.
Very happy customer! Shuttle was fast and convenient! Driver was an absolute delight giving us instruction on pick up and helping us with our bags. Overall we had a first class experience!!!
Great drop off experience n shuttle. Helpful employees upon arrival. Shuttle driver picked us up at our car, loaded bags, and vot us to terminal fast.
So much cheaper than OAK parking, and it's not too far away from the airport. They drop you off at your car when you return. Very convenient!
I believe the driver when we returned was Ramon. I have rarely seen such customer service at a off site parking facility. He was courteous, walking people and their luggage to the cars. He did not race off to the next spot. How nice!
Everything went 100%! Staff was super nice and helpful. Shuttle service is great. Will use them again!
First time using a parking garage facility so I called for information and spoke with Helena, she is wonderful and assured me all my worries will b taken of. She is friendly and helpful and very knowledgeable. The shuttle driver Derrick was great too and arrived quickly to drop off and pickup.
I'm a frequent (Platinum) parker at PNF and I use both OAK and SFO. lots. Normally, I'd rave about their service. But at the moment, I'm disappointed about the current reduction in hours at OAK. I've got a flight leaving at 6:15 AM next week but they don't open to 6:00 AM? They also close at 10:00 PM. If I have a delayed flight and don't land until 10:30, does that mean I can't get to my car?
I understand cutting hours - but they should be reduced to times when the airport is operating. Or at least have a single shuttle running during the off hours. It might not be as frequent (which is understandable), but at least it's there.
Sadly, I'm looking for a new parking location for my upcoming trips.
I continue to use Park 'N Fly. Convenient, friendly staff and good pricing.
Enjoyed my experience here. Reserved and paid online, showed up and parked, was dropped off at the airport. Came back from my trip, called the number, and was reunited with my car. Super easy and friendly workers. I will use them again in the future.
Even during this Pandemic, PnF is doing what they can to provide safe and quality service to its customers. I have used their services twice in the past two months. Be sure to arrive early enough because they have limited service shuttles to get you to the airport but they are most accommodating and friendly.
Was very easy to use and a good parking value. Will use them again.
Easy to find. close to Oakland International airport. covered parking available. deals available. great customer service.
When encountering difficulty scanning reservation from my phone to open gates, staff were immediately available and resolved issue promptly. Also, the shuttle drivers were very affable and accommodating both at departure and return.
Super easy to reserve online, and fast and easy to find and park once you get there. The shuttle service to and from the terminal is wonderful, and the drivers are so nice and help with your luggage. I appreciated that the driver was wearing a mask and had sanitizer available for passengers. Would definitely use Park N Fly again!
Employees and drivers polite and prompt. Parking just wide enough to avoid door dings. Price was not too high, in the fairly reasonable range, but don't go changing.
An attendant always welcomes me at the gate with a smile and instructions on where to park. The drivers are always courteous upon pick up and delivery. The check out attendants are always expeditious when leaving the parking lot.
Prompt service upon arrival. The new scanning in and out worked perfectly and my wait times were minimal. The van was at the curb when I left the service.
Rates are less than at the airport. Nice thing about parking here is the shuttle takes you right to the terminal. I can park here and get to the terminal faster and easier than parking at the airport.
This place is great. Easy parking, fast service. It's totally worth the extra price you pay. Laura Lepe at the check out was fantastic....
Thursday morning of this past week we were expedited through the first gate with friendly words from an attendant reminding us that the bar-code would also be read on an inner gate. The van arrived almost before we could get our luggage from the car's trunk. It was all very pleasant and quick.
The overall experience was great! The only thing that could have been better was the frequency of the shuttle. We arrived half hour past midnight and we had to wait for about 30 minutes as the first shuttle could not accommodate the crowd. But it then, it was late in the night and the driver said one other driver was off, may be that explains why only one shuttle was operating.I really liked the personalized service and will patronize Park-n-Fly just for this reason. I am talking about how the shuttle pulls up right to your parking stall for picking up as well as dropping off. Continue the great service!
Great location, easy access to I-580. Shuttles are always ready to get you to the airport (4 minute ride). Drivers help load/unload your bags. Parking lot is very well lit and fenced for safety.
The attendants were super friendly and helpful in finding a spot when most were taken for the holiday. The prepaid reservation system was easy to use. Will definitely be back.
We have used PNF several times now. And have always felt secure and catered to. Today my wife’s car had a dead battery and the attendants were there to help jump start it within a minute of calling the desk. They were very helpful and had great customer service.
Had to check in here as my pre-paid reservations at another lot was full when I arrived and had to get to the airport for an International flight. Very organized and informative, but parking here does not come cheap! Signage at the airport is void so finding where to pickup is dismaying and frustrating as YOU have to go to them not at baggage pickup as once was. But, Park-in-Fly has been around since the 70's.
The staff here are always polite and efficient. Their prices are reasonable and they do an outstanding job of detailing your car. I usually have mine done here at least once a year. It is great to come back to an auto that is like new.
We are very impressed with Park ‘N Fly! It was fast and easy to park there. The employees were very helpful and knowledgeable. I would definitely recommend parking here. We felt our car was protected and safe the whole time. The shuttle to Oakland airport was fast.
We've been doing business with Park 'N Fly from back when they were Park 'N Ride with the old Chevy Caprice station wagons in San Diego back in the day - those were fun!!
The available locations, ease of reservations, professionalism of the staff, condition of the shuttles and the frequency of shuttle service is outstanding.
Because of our experiences with your facility (lot 5) in San Diego, I'm also using your facility in Oakland for my business travels.
This is a no brainer! How much easier can it get? Load up you luggage in your car, drive to the Park N Fly. unload luggage the shuttle bus will pick you up right in front of your car and load your luggage onto the bus. The shuttle bus will drop you off in front of the airport. Wow! so easy! give it a try. you'll love it!
Always Professional. Always get to the airport on time.
Lot Supervisor Laura Lepe jumped my Smart Car when I found the battery was dead. She was supportive, enthusiastic, warm and professional.
I felt at ease with her by my side. Thank you Laura!
I always get picked up immediately, drivers are very eager to help me with my bags and I never have to worry about my car. It's easy to reserve a space online and they are very close to the airport. It is convenient and well worth the money to know that pick-up and drop-off will be timely and painless!
I arrive, parked and the shuttle is right there! Friendly drivers who also assist with suitcases. Shuttle is very clean, no torn seats like some of the shuttle from other parking areas! I could not find the receipt in my cell, man in the booth walked over to my car, ask for my cell number and came back with a printout for me! I will always use Park n Fly.Thank you for going the extra mile for me!Debra
I liked that I was able to reserve and pay in advance. The facility was clean and well lit. The shuttle was prompt and the driver was polite and professional. The parking spaces were large enough for my full size truck. And, the nice girl at the gate gave us water.
It was easy. Shuttle took me to the airport and found it at the bus stop. Make sure you ask them where the bus stops is for the way back. I didn't know what to do so I called them. Super courteous and instructed me what bus stop to go to. I'll do it again.
Super easy to get to and the drivers are helpful and got me to the airport quickly. Everyone I have encountered have been friendly and helpful. Also, the prices are good, especially if you book ahead of time!
It's a safe way for especially women who have to do business travel and come home at all hours. When it's late the driver always waited until I'm in my car before he drove off. I also know my car is protected. Airport parking late night is too scary
I've been using park and fly for probably 25 years plus or minus. The service is quick the shuttle drivers are top-notch. They take good care of your bags for you and the if your trunk is open the leaving put them in the trunk when you get home. I would not think parking any place else when I fly out of Oakland California.
I so appreciate Park N Fly, and anytime I fly out of OAK, I always used Park N Fly. Drivers are consistently courteous and most are helpful with luggage. There is a relatively short wait time (again consistently). Exit cashier also always pleasant. I have had only positive experiences over the past several years, and as recently as a over the winter holidays.
Much better prices and far more secure than on-airport parking. It is also convenient when you want to park your car while getting a rental.