Great location very kind employees, took care of me like I was a Very Important Person!! Will always use them!!!
Parked my truck there for 3 weeks I was asked to leave keys, Got back and noticed my passenger window was down .Found out it rained 2 weeks .my interior is completely soaked .It has a musty smell to it .puddles of water inside. I went to office to complain and was told he doesn't know who left window down .??????????
That's all he had to say. when I asked for a managers phone # he told me to get it off of website. Very rude and unprofessional. worst parking ever 👎👎👎👎👎
**DO NOT PARK HERE**
I had a vacation planned over the holiday season that flew out of Oakland. After shopping around for the best prices, I decided on VIP. I made a reservation on their website over a month prior to my stay and was sent a verification email. When prompted to pay, it gave you the option to pay with a card or in person on the day of arrival. I chose the latter. When I arrived, the lot was full with a van blocking the entrance. I knocked on the door and a very unpleasant man came out that didn’t believe I had a reservation. I showed him the email and he told me the lot was full and since I didn’t pay online that my reservation was useless. He didn’t show the least bit of remorse and it appeared that he was angry with me for wanted to park with his company. Please, if you want a safe, reliable place to park, do not give VIP airport parking any of your business
I WILL NEVER USE THIS PARKING LOT AGAIN!!! We arrived at the VIP Airport Parking OAK parking lot and no one was there. We knocked on doors and windows, called out for someone and called the phone number on my reservation receipt. No one answered and no one showed up. There was no sign except a 24/7 sign so we had no idea if anyone was coming anytime soon or ever. We ended up leaving and going to the Park 'N Fly parking lot which cost $185.69 more. I would've left my car in SF and got street sweeping tickets if I knew this was going to happen!! BULLS@#T!!!
My journey from leaving the car to getting the car was nocturnal, the person who works at night and during the night is very stupid, arrogant and nervous. He is aggressive all the time. I will never leave my car at this location again.
The absolute worst experience I have ever had. This place is ghetto as F*@k. The elderly gentleman was sleeping on the floor in the back room and I'm not even sure he was fully clothed as it took him several minutes to come to the front.
When he surfaced he immediately focused on going outside and getting into verbal altercation with an employee. We watched as they screamed curses across the lot. The elderly gentlemen started walking to shuttle and we were relieved thinking we would be able to hop in and get to airport. However, this was not the case. He re-parked the shuttle to completely block the entrance so that the co-worker he was fighting with could not drive out.
This is when I interjected to say, "hey, we need to catch our flight soon". The elderly gentlemen turned and said "no, f*** you".
We had enough after that and demanded that he move the shuttle to let us leave.
We are going to report this to Better Business Bureau.