The absolute worst experience I have ever had. This place is ghetto as F*@k. The elderly gentleman was sleeping on the floor in the back room and I'm not even sure he was fully clothed as it took him several minutes to come to the front.
When he surfaced he immediately focused on going outside and getting into verbal altercation with an employee. We watched as they screamed curses across the lot. The elderly gentlemen started walking to shuttle and we were relieved thinking we would be able to hop in and get to airport. However, this was not the case. He re-parked the shuttle to completely block the entrance so that the co-worker he was fighting with could not drive out.
This is when I interjected to say, "hey, we need to catch our flight soon". The elderly gentlemen turned and said "no, f*** you".
We had enough after that and demanded that he move the shuttle to let us leave.
We are going to report this to Better Business Bureau.