Excellent place and location and customer service
The two stars are for the drivers and cashiers, who were efficient and pleasant. The lot itself left alot to be desired. I was asked for my stall numbers, but mine and many others were worn out, I had to guess. Lots of potholes, and there were service trucks also parking on this lot and sharing the roadways. When the driver pulled into the lot to return passengers to their vehicles, he had to get out of the shuttle, move a gate, pull forward, stop, and move the gate back. Cheap way of controlling the entrance and exit and adds more time to your trip.
They didn't honor the groupon I had - they claimed they didn't have space but then would have been happy to park my car for their full price. Apparently their groupon is just a scam to get people in the door and then charge them full price (over $14 per day after tax).
I went down the street to Park 'N' Fly and got a better rate and better service in a cleaner, less cramped-feeling lot.
Terrible shuttle service that will have you waiting for a good 30min watching other parking shuttles come and go and back again. terrible customer service at the lot. Renting out spots when they have none. Done with this place for goo .
We had good experience. We had to walk through the whole parking lot to the shuttle, but then it went very smoothly after that. When we arrived back, we caught the shuttle at the same place where it left us (4F), it was already there, and departed shortly after we got in.
The checkout process was quick. Make sure to download a coupon from their website, then the price is $9/day, which is really cheap compared to competitors. Also make sure to actually print out the physics coupon, they require that. Photo on the phone may not work.