We were told the shuttle ran until 11:00 our flight was scheduled to land at 11:05 we asked the desk if we could get a ride back and they were going to note our account and let the driver know. We talked to the driver on our way to airport he said he would get us from airport as long as we got back by 11:50 pm because he’s done at midnight. We got back at 11:06 pm and when I called hotel the guy at the desk said shuttle stopped running at 11:00. I told the guy what shuttle driver said and the guy at the desk basically told me it wasn’t his problem and we weren’t able to get a ride back to airport. So we paid almost $100 for 6 people to Uber it back to hotel to get our vehicle. Very horrible customer service will never use this hotel again :(
Room was not clean, carpet was old worn and felt damp, room did not smell clean, bed had a mold spot the size of a basketball on the mattress, the bathroom floor was waxy like there was too much soap residue on it. Overall an unpleasant, although quiet, stay.
Been coming here for over a year. I was warming my food up for my daughter. And the power went out. I called the front desk and they said. There nothing he can do. I have to wait until. 9:00 am. Remind you it only 10 :30 right now. So i give them another chance this week. Same problem occurred. Had to wait 15 minutes for power to come back on. Smdh. Great people. Just property need some upgrades to rooms and electricity supply to rooms.
Very calm and quiet place. The people who work there were very polite and courteous. I would stay here again in the future if need be. Also housekeeping lady's were respectful and did a very good job.
Come here frequently. Great staff. Great housekeepers. Great rates.
When you need a place to stay over night just for connections between airports, why not give them a try.
Public transportation to the centre of Chicago and back out again to another location is pretty good (so not too helpful for direct routes).
However, a short ride from O’Hare Airport will get you there. The next day you can then take transport into Chicago then from there onwards to Midway Airport.
Great facilities good staff