Booked through Expedia. If you have time before and after your flight, this is a GREAT deal.
Pros: Great price, nice vehicle and friendly staff. The shuttle guy got us to the airport very fast after we dropped off the car.
Con(s): Off site so if you are in a rush, this may not be the best option for you.
I searched for the cheapest parking lot nearest to the O'Hare Airport, and this was it. I paid 38 bucks for 3 days...so that was a plus.
1. The driver was absolutely friendly
2. He practiced safe Social Distancing and loaded our luggage (after sanitizing his hands in front of us).
3. He was there at the Parking lot to pick us up within minutes, I even watched him double back for a lady that wasn't waiting in the right spot.
I don't know why they have so many bad reviews; but my experience with them was amazing. Nothing was missing, nothing was damaged, and my car was warmed up and waiting for me.
I'm using this service again (once this crazy Co-Vid 19 slows down or something). Thanks for everything guys!
The most inexpensive rental I found at the time of my travels, very pleasant experience from the pick up to drop off. Ms. Vicky was a joy to deal with over the phone and at the location. Thank you!
We rented a car on November the 14th through November the 18th. We had a great experience with the entire process!
The staff at the desk were helpful and friendly! In the city that's not always the case. It's very meaningful when personnel are personable!
We recommend Routes to any one looking for reasonable rates with great service!
We had a great experience with Routes this past week. Not only were they the cheapest rate we could find, they were also very friendly, took great care of our vehicle and the shuttle was waiting to take us to and from the airport. It was a breeze!! Thank you and I plan to use Routes in the future!
DANY was AWESOME. He dropped us off then had to pick us up because we had gone to the wrong airport so we had to go back and get to the midway airport. We forgot to also tell him at the beginning that the car couldn’t unlock so they locked it and we came back in a rush to try to unlock it. Dany was the whole time their with my boyfriend trying to unlock it. Exceptional customer service we received from him!!!
I was skeptical due to reviews but I seen 2 positive reviews and this awesome price, I took a chance and thought positive. No regrets. I drop my car off, staff was ready to take us to the airport, no wait. Coming back from airport we took shuttle to rental car area then routes staff got us from there In 4 min literally. I called told them I was headed to the rental area so they can be leaving out.Got to my car it looked the same no issues, nothing out of place. Pulled right off. No hassle. I'll go here again. They don't take cash.
Have used this place twice now and have always had a good experience with the drivers, super nice! Also it's like a valet so you don't have to park your car or get it, they do it all for you and take the snow off and even offer a $6 car wash before pick up.
The process was smooth and I didn’t have any issues. I waited around 20 min for the shuttle, then after getting to the rental place, the clerk took around 5 min for the paperwork. Drop off process was fast as well
I was terrified by the bad reviews. We saw none of that . When we arrived they took our car right away and loaded our luggage on the waiting shuttle bus. The bus took us right to our terminal and i loaded the luggage for us (10+ pieces for five people ). When we returned, we went to the assigned spot and the shuttle was there in less than one minute . The driver loaded everything up and took my parking card and called the office so my car was up front and waiting when we got there. Everything was perfect. I would definitely use them again. Customer service was excellent and my vehicle came back to me just as I left it.
Found this place quite by accident and I'll definitely go back. Friendly service. Helpful staff. Mercedes pickup van very clean. Professional and courteous driver.
No complaints whatsoever. Great service and friendly employees. Will definitely use again and recommend. Not too sure why there's so many negative reviews.
Quick shuttle, took only five minutes to pick me up. Quick rental service. Great jeep.
Attentive workers here. Quick drop off and pick up to/from ORD. Truck was returned in same condition as I dropped it off. Good pricing too
3rd time using them for Ohare parking. Cheap rates, car has never been damaged. Only had a problem the 1st time when it took over 30min for a shuttle to drop me off at airport. I ended up taking an Uber. I'm still not sure why it took so long being that the airport is less than a 5 min drive. Other than that 1 time everything was great
I had a smooth and easy experience with Routes, they picked me from the airport late at night after calling. They were there within 10 min, front desk guy was nice and the shuttle driver was great as well.. not sure why they have so many haters but I dealt with 3 people and they were all great. Good price as well.