Routes Airport Parking (ORD)

Routes Airport parking is the WORST!! This company should no longer be an option for park ride and fly customers. They only had one shuttle running that took over 50 minutes to return to the parking facility. This made us have to call an uber so we wouldn't miss our flight. The staff was rude and kept telling us 15 more minutes, then finally admitted they were not able to reach the driver and had no clue when he would return. The staff asked if we were calling an uber, which I thought she was offering to do since it was no fault of our own that there driver had been gone almost an hour. To my surprise she was offended that I would think she would call us an uber and began to yell and berate us. The manager stood by and watched and NEVER intervened of asked his employee to stop yelling and being rude to the customer. I will NEVER use this facility again. RESERVATION #:2223098

I was skeptical due to reviews but I seen 2 positive reviews and this awesome price, I took a chance and thought positive. No regrets. I drop my car off, staff was ready to take us to the airport, no wait. Coming back from airport we took shuttle to rental car area then routes staff got us from there In 4 min literally. I called told them I was headed to the rental area so they can be leaving out.Got to my car it looked the same no issues, nothing out of place. Pulled right off. No hassle. I'll go here again. They don't take cash.

No stars. Do not use this company. They are unprofessional. They kept hanging up on us when calling for a ride back. We told them that there were a lot of people waiting for a ride and they refused to send two vans. When the driver pulled up, he allowed everyone to tush over my small children to fight for a spot on the van. The driver was rude as ever and so dumb founded. They are absolutely the worst company ever. DO NOT USE THEM. DO NOT WASTE YOUR MONEY.

Have used this place twice now and have always had a good experience with the drivers, super nice! Also it's like a valet so you don't have to park your car or get it, they do it all for you and take the snow off and even offer a $6 car wash before pick up.

Quick shuttle, took only five minutes to pick me up. Quick rental service. Great jeep.

Take forever to get the car, after 2 months they tried to charge me for untolls roads. When I already paid directly to the state...think twice 🤔 before you go here!!

PRICES ARE INLINE WITH ALL THE OTHER OFFSITE PARKING LOTS ABOUT $10 DAY, THEY DONT TELL YOU THAT YOU ARE DROPPED OFF AT THE RENTAL CAR CENTER, THAT IS 1.5 MILES AWAY FROM TERMINAL, AND YOU HAVE TO TAKE ANOTHER BUS TO GET TO TERMINAL. ADD 20 MINUTES TO SHUTTLE TIME, JUST PARK AT OTHER LOTS , SAME PRICE, 1 SHUTTLE RIGHT TO TERMINAL

I searched for the cheapest parking lot nearest to the O'Hare Airport, and this was it. I paid 38 bucks for 3 days...so that was a plus.



1. The driver was absolutely friendly



2. He practiced safe Social Distancing and loaded our luggage (after sanitizing his hands in front of us).



3. He was there at the Parking lot to pick us up within minutes, I even watched him double back for a lady that wasn't waiting in the right spot.



I don't know why they have so many bad reviews; but my experience with them was amazing. Nothing was missing, nothing was damaged, and my car was warmed up and waiting for me.



I'm using this service again (once this crazy Co-Vid 19 slows down or something). Thanks for everything guys!

We have used Routes for all of our travel up to this point. We have recommended them to family friends. The service we received on November 21, 2020 was horrific. It was very difficult to get them to answer the phone when we returned. After calling more than five times I had to use a Nother phone so they could not recognize the number. We have been given several different wait Times none of them were accurate. We would not recommend using Routes with its current personal. Management needs to address this issue.

This company will allow their employees steal from your car. Especially if its items the think you can't report. I give them 2 stars just because they kept my car. But again their employees steal and they do absolutely nothing about it. Smh

Had to wait to long for the shuttle so we ubered instead. Got there and every body that works there hates their job and it shows. they have no hospitality and got frustrated with us over the simplest confusion. Only reason to we parked there was because park and fly next door was full. They KNOW they are the worst Parking lot at O’Hare and they literally don’t care. Don’t park here. Go to park n fly instead

3rd time using them for Ohare parking. Cheap rates, car has never been damaged. Only had a problem the 1st time when it took over 30min for a shuttle to drop me off at airport. I ended up taking an Uber. I'm still not sure why it took so long being that the airport is less than a 5 min drive. Other than that 1 time everything was great

Attentive workers here. Quick drop off and pick up to/from ORD. Truck was returned in same condition as I dropped it off. Good pricing too