I am one very satisfied customer. Drop off and transfer to / from the airport was smooth and done by friendly drivers. The instructions on the ticket are informative and made retrieving a ride back to the lot easy. My travel was held over a couple of extra days past my return date. This company gave me a fair adjusted price for the extra parking time. All loading and unloading into your vehicle is done under shelter. Overall, this was a good experience and I will use this service again.
Beth Ellen Nash
The experience on the way to the airport was great! I had to wait 41 minutes from the time I used their app to request the shuttle for pickup upon return through. And couldn't get enough cell signal to call them. Another passenger said she had been waiting about as long even though she had talked to them 2x on the phone after she had already waited 20 minutes. The car was ready when we got there.
My girlfriend drove her 2017 Subaru Forester to O'Hare Fast Spot for valet covered parking service on March 1. When she returned at 12:30 a.m. on Tuesday, March 3 her car was severely damaged by O'Hare Fast Spot. She didn't inspect her vehicle at 12:30 a.m. or 12:45 a.m. as she was tired from her travel and wanted to drive home. While driving home she noticed the right turn signal was making an odd noise inside the car when she attempted to use. Upon arriving home she walked around the vehicle and quickly noticed the significant damage to the rear bumper, tail light, and and side of car (see photos). She promptly called O'Hare Fast Spot at 6:30 a.m. on March 3 reporting the damage. The O'Hare Fast Spot person answering the phone denied responsibility which is totally unacceptable. I intend to reach out to O'Hare Fast Spot and Spot Hero for one or both to pay for the damage and repairs needed. Until this issue is resolved to our satisfaction, we will not use or recommend both Spot Hero parking app and O'Hare Fast Spot Valet Covered Parking. Anyone doing business with these two companies are at RISK!!!!
If you like waiting then this is the place. It took 45 minutes to be picked up from the airport! Lowes Hotel and Wally Parking circled the airport twice while we were waiting. Never received the text message that others and parking ticket mentioned.
Upon dropping my vehicle off I was pleasantly surprised, being as I read the terrible reviews. Drop off and transfer to airport was smooth. Upon returning I requested the transfer via the link, had to call and check and make sure one was coming and then probably about 30 minutes after a shuttle finally arrived. Upon returning to the garage my car was covered in snow/ice and I thought this was an indoor facility. The price I paid was reasonable but I feel that paying extra for a different company next trip will be beneficial. I would come back, in a pinch and not in winter.
I booked a spot from 4:00 am on Jan 30th to Jan 31st 4:00 am. Only after reserving, I read the reviews and it made me feel that I made a terrible mistake, I even carried a spare key just in case they lost mine.
But from the time I reached till the time I picked my car, everything was super smooth. I am pretty sure the owner of this organization is committed to whatever they are doing.
First of all you cannot expect a 5 star hotel service or enterprise rent a car type of service, this is an economy parking facility and for the money they charge they are providing a super rated service.
Things to have in mind. Reach there 30 minutes in advance, they cannot give you a ride just for you, you will have to wait for a few minutes until their can gets fill, which is definitely acceptable. Also, after requesting a ride, give them 20 minutes window and I am sure they wouldn’t upset you.
Exit was super easy, it just took a minute for me to get away with my car after reaching the spot.
The staff is courteous, the facility is clean, the drivers are helpful and punctual. The facility is easy to get to. I will use them again. Thank you for your service.
Mr. Wrench it Myself
Great place to leave your car if flying from O'Hare. Shuttle service was great. Only problem was the misunderstanding of the shuttle pick up location at O'Hare. Still got picked up in good time though. Would definitely use again.
I would give them 0 stars. Horrible experience. I have never seen terrible customer service in my life. Very rude and dismissive. Waited 40 minutes in the cold at the airport for the shuttle after calling them twice for a pick up. When I dropped off my car I was told a different rate upon picking up my car. Wanted to hold my car hostage. I should have read previous reviews before I left my car with them. I won't recommend this company to anyone else. It's a SCAM.
Very nice to just bring your car up to the front and not search for a parking spot. They do it for you. When we got back the shuttle was there after we texted we were off the plane and walked out with our luggage. Drove us back to the building and our vehicle was right in front of the doors ready to drive out. The guy loaded and unloaded our luggage and was very pleasant.
O'Hare Fast Spot was absolutely AWESOME. They have a friendly staff and shuttle service right to O'hare. Their rates are very reasonable and they organize the parking which is INDOORS and give you a valet ticket to pickup your car when you come back. For short ride to the airport from their location.
This company is a BIG SCAM! NEVER use any fast spot locations. If you want an overpriced hassle, just park at the airport. If I could give 0 stars, I would.
I paid for a reservation before arriving. The young man who parked my car, took our reservation number and sent me a text with instructions.
I left expecting a smooth experience.
Upon returning from our trip, THEY HELD OUR CAR HOSTAGE. They wouldn't give me my keys until I paid again. This is scam company, THEY WILL MAKE YOU PAY TWICE.
Not only do they fraudulantly extort additional costs, they have the worst customer service! It took 3 separate calls and over an hour, just to get to the parking lot. Beyond that, they were rude and dismissive of my concerns. They went as far as telling me to do a credit card charge back if I'm not happy. I hope visa can do something, because Fast Spot had NO intention of being helpful.
This is without the BEST long term parking I have ever had. They were very professional, shuttles were prompt & clean, and the staff was great. Great price /
Edit: After reading my review the owner of Fast Spot parking called me personally and offered to take care of the matter. I appreciate such a personal response and I will continue using Fast Spot parking every time I fly. I would say that the biggest benefit to parking with fast Spot is how fast you pull in and then are on your way to the airport. I have parked in garages before and missed the shuttle because I had to scour the entire garage for a spot. Thanks again, Mike, for addressing the issue that I had.
Some of the most disrespectful service I have ever come across. First off, this place lost my car key. I waited for 2 hours after landing at 11 pm (had work early the next day). I waited patiently and never even seemed annoyed or upset about the lost key because things happen. I have to order an Uber home, but I am told they will reimburse me (ride was $52). Not only do they refuse to reimburse me, they completely ignore any request I have for reimbursement. They even asked if I could come get my car the next day even though I live nowhere near the airport. Worst treatment I have ever received from a company who has made a mistake
I cannot say enough good things about my experience with this company. I was flying solo with my 10 month old for the first time and was a bit flustered. The valet staff offered to hold my son while I was struggling with the stroller - he was so kind and friendly! After the shuttle promptly took me to the airport, I realized that I had forgotten one of my bags. In a panic, I called them and shared my situation. I was sure that I would miss my flight, but the shuttle quickly pulled back around and picked me up. They promptly pulled up my car and I was back on the shuttle in no time. They were so accommodating and kind. EXCELLENT customer service. Thank you thank you thank you!
Very good service, the shuttle drivers are very nice, the stuff in the office is great too. Didn’t have to wait for shuttle upon arrival at night. Just called the number, and the shuttle arrived in 7 minutes. My car was already waiting. Great service. Thank you!
Our experience was great on both drop off and pick up!! Nice underground parking facility. Our return pick up was immediate (maybe we got lucky with timing) and zero wait time to retrieve our car at lot. Couldn't be happier and will use again next time. Far exceeds the last service we used elsewhere for a couple bucks less.
Fast Spot is spot on! Valet greeted us as though he had been waiting just for us! Receptionist and shuttle drivers were friendly and professional. Car was ready and cooled down when we returned. What a plessant surprise to find such an incredible parking location at fantastic prices with great staff! Will never park elsewhere again!!
Efficient, smooth, reliable, professional and reasonable. This car park is off the main roads and is actually a covered car park. That made me feel better about the car’s safety. Drop off was so quick and transfer of 9 people and 14 bags was incredibly fast. We got a shuttle ride to the airport which took a load off our minds. Coming back we just had to call for a pick up once we claimed our bags. Pick up was at the “shuttle” pick up area. We only had to wait about 10 minutes. Once we reached the car park we settled the bill and got our vehicles quickly. I was really impressed. No complaints whatsoever.
First time we used this service and it was so awesome! We were easily able to locate it and within a couple minutes of arriving we were on our way to the airport. Our driver was professional, friendly and a safe driver. Upon our return, we were picked up at the airport very quickly and our car was awaiting us when we arrived. Our car was parked inside so at a very comfortable temp on a hot day. Again, everyone was so pleasant and professional. This will be our “go to” parking/transport service when flying in/out of ORD. Thx for the awesome experience!
New staff! Thats good! Nice and clean.
Easy to find, they park car and took us to airport. Staff friendly enough. Very convenient, would recommend.Will update once we pick up car.