Crowne Plaza (ORD)

There was an issue with the third party I used to book my rooms with but the customer service was excellent in helping me get through with that third party. On top of that room service was quick and top quality. Finally, there was an extra charge to my card and not even after a 7 min call everything was nicely settled. Top quality hotel and will probably come back again!

A very nice and convenient hotel, near the international airport, with free airport shuttle service.

A welcoming and specious lobby area.

I needed an early check-in. The staff was very friendly and helpful and also could fulfil my request even the hotel was completely booked out.

The room was nice double-room with safe, fridge, coffee machine, iron, iron board and hairdryer. It needs a little repairing here and there and new curtains. But everything was tidy and clean. The bed was very comfortable and the bathroom was big and well equipped.

There were also several free water stations on different floors and at the lobby.

There was a coffee shop / bistro at restaurant area too and a nice souvenir shop!

Also a big shopping mall was just 5min walking distance away.

I enjoyed my stay a lot.

Thank you for making it that pleasant!

4.5 out of 5 stars. I grew up in Chicago, but I live in California now. I fly in 3-4 times a year, and this is my preferred hotel when I'm in town (be it for one night passing through, or to visit for a few weeks). Friendly staff all around, especially the folks who work the breakfast buffet. Some of the rooms have more wear-and-tear than others, but it's otherwise a solid hotel choice. Great location near the airport, reliable shuttle service, and easy to get in and out if you rent a car (although overnight parking isn't free.) It is also within walking distance of a good mall, movie theater, restaurants, and a video game arcade, as well as near the Blue Line (which runs 24 hours) to go explore many great Chicago neighborhoods-- Wicker Park, Logan Square, and Ukrainian Village, as well as downtown itself. My only suggestion to future guests is to book your room and opt into the rate that includes breakfast...it is generally cheaper this way than if you add the breakfast buffet when you are already at the hotel ($25/person). I have found the best rates for this place on Agoda or Booking. Also, don't get snacks at the front desk or little gift shop... they are overpriced. Instead, walk a few blocks north and find the gas station next to the McDonald's for more reasonable prices on chips, soda, souvenirs, etc.

The staff here are some of the nicest I've ever met. For the area, you can definitely snag a room for less than $200 a night, and it's conveniently located within a short walk of nearly everything, including higher end shopping! There is a great restaurant and several bars in the hotel, as well as a well stocked gift shop. For being really close to the airport, the room was surprisingly very quiet and soundproof which was nice! My only complaint is that the TV was really small, and the rooms could use a bit of an update, including the bathrooms, but it's not enough to justify not staying here. I will definitely stay here again, as well as recommend!

I brought a group of 48 people from OKC in late April. We experienced all the standard expectations; clean rooms, great facilities, great food. Where the staff at Rosemont Crowne Plaza set themselves apart was in the personal service. They set aside a private room for us at breakfast and provided a feast. We could have fed a village on what they had available. It was fresh each day. Not only was their food service fantastic, their attention to detail when we checked in was amazing. They had all of our rooms laid out and labeled where our group of 48 completed the check in process in less than 15 minutes. I would definitely use this location again.

I had a pleasant experience. The staff was curtious. I was there for a convention in the hotel. The noisy level was good; there were no noisy people on my floor. My second day there, I had a small incident. When I checked out on the fourth day, I notified my front desk cashier. She took care of the me and was very apologetic. Thanks

OUTSTANDING! The staff was so accommodating and went above and beyond to make this a perfect experience. Checked in and was given a great room! It was perfect and clean and I slept like a baby. I also was able to easily and safely walk all over the Rosemont Park entertainment area. So much FUN! I would stay here again and again!

Mira and Jennifer at the front desk were very helpful and they helped make our stay more enjoyable. They answered all of our questions and were quick to get us extra bedding so we could make use of the pullout bed. We picked this hotel because of its location to the airport, the shuttle service, and park and fly option, and we would stay here again.

The public areas of the hotel are decent, but showing some age. Corners of carpets peeling up, lots of scratches and scrapes in walls. The TV by the elevators is broken and the picture is bright purple. Two of the bars were closed the entire weekend I was there and the one restaurant was only open during typical meal times. There were snacks for sale by the main counter. Conference rooms are large, but again looking dated and a bit worn.



The room reminded me of an econo-lodge from the 1970's. Musty smelling - my guess is it had not been used in a while. The heater/AC is a large unit in the corner and LOUD. When the heat was running it would wake me up. The desk/table was a painted plywood frame that looks like it was originally a TV stand. The TV is the smallest flatscreen I have seen in 10 years. I really don't watch much TV, but if you have kids they won't like it.



The bed was just right and comfortable, pillows soft. The bathroom looks like it had a facelift in the past couple of years, but if you look closely (I used to own a couple of three-flats) there's overspray on the wall paper, way too much silicone around the tub and so on. It's also the first hotel I've been in where the glasses are just set out. No lids, seals, etc.



Coffee maker in the room and a small fridge.

I read the reviews before booking. i was a little worried, but we booked anyway.. The room was clean with the normal wear and tear, nothing major. The TV is the size of an IPad. i would definitely work on up grading those. I would definitely recommend it to my friends .

Hotel was good. Rosemont lacks anything around to do anything. Only hotel restaurants and bars.



Nice pool. Classic smelling like sweat and butt treadmill room.



15 minute walk to the metro. All day metro ticket only $5 and a 55minute trip into the city.



Great location if utilizing for the convention center though



Nice park trail to run though was the only saving activity. Trail entrance 5 minute walk next to the Hyatt hotel

These was a decent hotel in a good location.



SERVICE: Great service! Staff was welcoming, helpful and available when needed. Check in and check out was quick and easy and we had booked two rooms and they accommodated our request to be on the same floor, but not directly next to each other, even though the hotel was basically sold out over the July 4th weekend.



ROOM: We booked two of the "Standard Room, 1 King Bed" and we enjoyed our stay. The room was spacious, clean, practical. The bed was very comfortable, as were the linens. It was mostly quiet, and we had floor to ceiling windows that over looked the parking garage.



AMENITIES/GROUNDS: The grounds were well kept, even with high traffic. The elevators were decently sized and there were plenty. The pool area was large and they had a convenience store that was open majority of the time and a restaurant we ate at.



LOCATION: Location was closed to the O-Hare airport but not loud. We were across the street from a convention center and large indoor mall. Restaurants, gas stations and major highways were close. It was about 30 minutes to downtown Chicago.



PARKING: Always available and ample parking, although not super close if you weren't lucky enough to get one up close.



Enjoy our stay and would recommend! Great prices!

The staff and service were excellent. We did not have any complaints. We were given free perks that normally cost. Thank you so much for making my mom's stay great.

Very convenient location for conventions, very friendly staff and clean rooms. Very little noise from the outside and the rooms are quiet. A little low tech considering the tvs being older and the internet not allowing roku services to hook up. But other than that it’s in a great area and it’s nice and convenient and cozy. Would stay here again

Stayed here due to a flight cancelation. Close to the airport, so it was very convenient.

🦋simple, nice spacious room

🦋 there's drinking water available next to check in (love that)

🦋enough toiletries

🦋 there's a pool and small gym here, convenient store, lounge area

🦋next to a factory store.



Overall, I enjoyed my one night stay here without any issues.

Pros:

- My room was large and comfortable. The room was overall clean. I was on the 14th floor and was able to see downtown Chicago from my window.

- The hotel common areas (lobby, hallways, elevators) were very clean and orderly.

- Conference Center Event Staff was extremely prompt and kept the conference area clean and tidy. The event food was very good and there were many options to choose from on the buffets. Everything was very well prepared.



Cons:

- The only noise complaint I have was when housekeeping staff was cleaning surrounding rooms, the doors would slam shut fairly loudly.

- There was a bug on the wall in my room at one point.

- There was possible mold in the common area near the hotel bar.

- I got to the hotel before checkout and worked in the bar/dining area, however there were no easily accessible outlets in this area.

Don't forget to use HoteITully.ᴄᴏm when booking a place. They compare hundreds of hotel sites and typically will have rates a lot cheaper compared to others! You're welcome :)! This hotel is one of the highest rated in this area. I've been coming here for a very long time. If you stay for a few nights you won't be disappointed.



We had a great stay. It was in a very convenient location. The lobby was full of a large group checking in together and it would have been easy to loose any new people who entered, however the desk staff still identified me as being new and got me checked in right away.

Quick over night stay for connecting flights next day. Hotel is remodeled with new decors( still can see popcorn ceiling like texture here and there ) - I enjoyed the sea green/ blue tone rooms and matching furnishing. Shuttle service is reliable and punctual. Friendly front desk staff. Room rate is reasonable.

We had really good experience during our family stay in the hotel couple days ago. Originally, we have booked the hotel for 3 days and added one extra day after the flight was delayed. The room was clean , nothing fancy but everything is suitable for good sleep and rest. Nice and clean swimming pool. The front desk lady was polite and very welcoming. We would most definitely stay here again. I want to add that we had to pay for parking lot $25 per day but it was not mentioning while I was booking the hotel.

Really liked it. The rooms are a bit dated but the location to the airport is excellent. Staff are wonderful, the breakfast was good too. Would recommend. Can't understand the negative comments

Stayed here for a night since I had a layover in Chicago. Good location for shopping and dining. Great access to the Blue Line CTA to get you to downtown if you want to go there. The room was good. Nothing too fancy but enough for a good nights sleep.

Great staff, well kept hotel, lovely views. Easy trip from airport. Young lady at reception was extremely helpful and welcoming. I wish you’d run a shuttle more frequently please

Check in was fast and the guy was friendly. The room was big and cleaned. I like the parking in&out, restaurants onsite, great location to Rosemont Theater, and fast elevators! Will stay there again.

We had a great overnight stay at the Crowne Plaza Chicago O’Hare. The staff was incredibly kind and left a lasting impression. The accommodations were very nice, making for a comfortable and enjoyable stay. I’d definitely stay here again!

We were sent there on an airline voucher after a terrible day just trying to get home. The gentleman at the front desk was friendly and helpful, which we needed. The rooms are nice and the shuttle to the airport was smooth.

For an overnight stay, it was a good one! The hotel provided a comfortable and safe place to get some much needed rest. Special shout-out to the front desk staff Mira Camacho for his gracious manner in checking us in

-tita B-

Room was genuinely fine, kind staffs but very noisy. I couldn't sleep well because of noise from outside. Very old unpleasant smell from heater. It should be cleaned before Winter. Found this out just try to change from cooljng to heating.

No microwaves in the rooms. Sandwiches and salads from the cafe are super overpriced. Breakfast buffet is good. Staff is very friendly and helpful.

First time staying here, had no issues at all. Hotel and room were clean and tidy, check-in and out were super quick and easy, parking was super nice, and situated in a location near lots of good food and entertainment. Happily would stay again.

We stayed overnight to catch an early morning flight at O’Hare. It’s very convenient & affordable. We parked the vehicle there for 7 days while on a trip south, got the shuttle to and from the airport. The beds were comfy & the room was clean.

Crowne Plaza is a great hotel to stay at during conventions, it's not connected to the con center like some of the others in the area but it's not a very far walk at all.

I recently stayed at Crowne Plaza for a dog training conference. The stay was comfortable and the staff were wonderful. They answered my questions and handled the rush of conference attendees professionally. I also greatly appreciate that the staff maintained decorum in the presence of so many adorable dogs. I know every person there was glad that people weren't rushing their dogs for attention. The hotel was conveniently close to the local subway station and the airport. The shuttle driver was awesome! He was very good at his job and gave me advice that ensured I wasn't late for my train. I had a standard room with two queen beds. It was clean, smelled clean, and the bed was incredibly comfortable. When I declined housekeeping during my stay, my decision was respected and nobody entered my room. I would gladly return to this location for another event or a personal trip to Chicago.

We enjoyed our stay. Had a nice view. It was clean. We had a comfortable bed, nice bathroom but small, customer service was good. Housekeeping was very nice and helpful. The only issue I had was no microwave.

Rooms are adequate, though not particularly stylish. Needs we're comfortable, though for some reason they don't supply comforters or duvets. When we requested them, we got 2 more thin blankets.



Bathrooms are updated, though completely devoid of towel bars or hooks for towels or wash clothes. Very strange.



As for the location, it's 6 minutes from O'Hare airport and across the road from an outlet mall. Not really a location for walking. About a 30 minute Uber ride from downtown.

Hotel Age: Hotel is on the older side, however, my stay here was one of the best at a Crowne Plaza.



Room: - The mattress on my bed was probably one of the best I’ve had at ANY hotel ( I travel for work). - The room was relatively clean. Much cleaner than some 4-star Hilton hotels I’ve been in. - The view that I had wasn’t particularly great. I’ve stayed at the Hyatt Regency about 0.1 miles northeast and it has better views.



Restaurants: - I did not try any of the restaurants besides hotel food pre-purchased for a conference. It was not great. - The restaurants inside aren’t owned by the hotel, so they may harbor good food.



Amenities: - The fitness center isn’t large but it does have some good essentials such as free weights and a few upper and lower body workout machines. There are two rooms with fitness equipment. One is in the hallway leading to the pool area and the other is in the pool area. The only complaint I had was the water provided by the hotel in the fitness area with the treadmills/ellipticals. That water is old and nasty. The hotel should be more diligent about changing it. - While I didn’t use the pool, the pool area was clean. The pool looked great. This is an indoor pool.



Location: - There’s plenty of restaurants in the area. You can take a shortcut to a business square by going through the parking garage just northwest of the hotel. You can walk to many restaurants. - As for groceries such as bottled water, snacks, or toiletries, you can try the front desk or go to the 7-Eleven inside the Fashion Outlet located about a quarter mile just southwest of the hotel.



Service: - All staff was friendly. Particularly, the older gentleman airport shuttle driver, the front desk ladies, and the conference caterers were attentive and always helpful.

The staff is great, the rooms while clean and look like your typical hotel did have some minor issues. Though they weren't inconvenient they may annoy some.

Things like the lights not working and the toilet having issues.

Other than that the amenities are nice, we enjoyed the pool. The gift shop was nice, it has a lot supplies and snacks in case you forgot to bring any. Two restaurants are connected as well.

The room that I stayed in was nice but lacking amenities in the bathroom. No exhaust fan, no hair dryer, no towel racks. The electrical outlet was so old that the plug from (my own) hair dryer would not stay in. The beauty mirror was in a terrible location. In the room itself the coffee maker did not work. I am an IHG member but I would stay at a different property.

We love this hotel. Its like home to us. Customer services very friendly. Clean.

Got a really good deal, although from a slightly sketchy 3rd party website.



The room, and the rest of the hotel, seemed very clean and well maintained. There was a fridge, safe, and well equipped coffee station in my basic king bed room.



Only thing I felt could be improved on was maybe the hours of the bar! I overslept after my flight and came down stairs around 10:30-11pm and the bar was getting ready to wrap up and kitchen was definitely closed.

Crowne Plaza Chicago Ohare Hotel & Conf Ctr offers a convenient stay near O'Hare airport with a complimentary shuttle service. Guests appreciate the spacious, clean rooms, and excellent conference facilities. The on-site restaurants provide delicious meals, and the fitness center and indoor pool are well-maintained. While some mention dated decor and occasional noise issues, the hotel's overall positive reviews highlight its comfortable accommodations, helpful staff, and prime location, making it a great choice for both business and leisure travelers.

Very clean, accommodations were great! Very friendly and knowledgeable about thing and places to visit.

Very happy with my hotel choice for last minute weekday event. KERI at the reception/front desk went beyond! Very professional, welcoming and knowledgeable. Helped me with my room request and was very kind. Thank you for the positive experience Keri !

After arriving there, the first thing I did was lock my room key and my identification in the room . The staff was helpful and friendly with quickly getting me back into my room.

Everything was clean and comfortable.

My only complaint would be that I was quoted fifteen dollars for parking. I.

Did stay one extra night. Upon leaving at the gate I had to pay an extra sixty eight dollars to leave.

Rather than going through the hassle of disputing it, I simply paid it.

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We were sent there on an airline voucher after a terrible day just trying to get home. The gentleman at the front desk was friendly and helpful, which we needed. The rooms are nice and the shuttle to the airport was smooth.

Definitely a good hotel to stay at especially if you are planning on traveling out of ohare. It is very close to the airport which is very convenient. The staff were all nice and the rooms were very clean and well kept. The breakfast was also very good. I would definitely recommend staying here if you are in the area and need a spot around the airport.

We stayed in February prior to our flight. My wife left her purse in the room which she discovered when we got to the airport. The hotel was able to get the purse and send a special shuttle run to bring the ID to us so that so that we could make the flight.

Moreno was very helpful after long few days of business travel. He made quick changes to my reservations hassle free. Was also very pleasant and professional.

Remember to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a hotel. This website will compare countless hotel sites and normally will have rooms a lot cheaper than others! Thank me later on! This place is one of the best in the area. I have been coming here for a long time. If you stay for a few days you won't be disappointed.



Great staff, well kept hotel, lovely views. Easy trip from airport. Young lady at reception was extremely helpful and welcoming. I wish you’d run a shuttle more frequently please

The service was top notch. Within walking distance to the Rosemont train stop. Stayed here for 3 weeks and my room was well cared for everyday. They have a great breakfast buffet and the restaurant attached has a good variety of food and drinks. Conveniently located across the street from the two convention centers and the fashion outlets.