bad experience. After returning from my trip I waited over an hour for the pick-up shuttle, after calling repeatedly and no one answering I had to take an uber to the car lot. To find that the receptionist was in the back asleep. She told me she would give me credit for 1 day and would send me a confirmational email. I still have not received anything.
Worst service ever! Wouldn’t recommend this place for anyone. We had a reservation for a mini van for 7 people and instead they gave us a car for 5 people. Weren’t prepared at all and we had to go from one location to another to find our car. Not only did we get the wrong car they upgraded the price without our permission. On our way we tried to cancel the upgrade and explain the situation but instead on the phone they were rude and unprofessional and told us to go back when we were already on our way. First and last time ever renting a car from here, truly don’t recommend this place !!!!!!!
Unfortunately I have to give one star, I drive a Jaguar XF & these idiots left my car running apparently they don’t know about push starts! So After six days of vacationing I come back to a dead car with absolutely no gas! WTF! So I had to call AAA to No avail their battery packs were dead! I’m fuming at this point! No apologies, however one midnight worker said let me try so he jumped me, I got gas & I’m still trying to reach management after four days! Stay away! Then they had no shuttle service that night either. Short of drivers smh!
Honest and fast!
I recently used this company for a trip and I will be using them again.. I had items stolen from another company a few years ago and we discovered my son left his AirPods on his seat as well as my headphones and $100 cash right in the console. 😩
We were in a hurry and were careless and I figured it would be gone. I know that we shouldn’t expect that things would be gone but because of our past experiences with another place thought it would be. We were relieved when we found everything was there and safe.. I appreciate this honest company and guarantee I will use them for all my travels from now on.
In addition to this the drivers are so helpful and the lady we had was hysterical!! Made the day so much better!
The service was fantastic. Courteous and professional staff was pleasant to work with. Easy to find and very close to the airport and Interstate. Only place available during recent trip over spring break. Glad I found this place because I will use it every time I fly out.
Great price. Good friendly service. Had our car waiting even when we were 90 min late arriving from O'Hare.