Best Western Cleveland Airport Inn & Suites

The gentleman at the front desk (Tim) was extremely welcoming and accommodating. We were pleasantly surprised by the breakfast options (scrambled eggs, a cereal topping bar, biscuits and sausage gravy, sausage patties). They far surpassed the breakfast we had at an upscale hotel the next day. The only issues with the clean and well-appointed room was that there were some stains on the box spring and the tub was a little small. Everything else was great.

Nice rooms better than you would expect for the price the lady who is in charge of breakfast it's such a nice job

We had the best stay here! Our flight didn't arrive until after midnight and the hotel van was waiting outside of the baggage claim. When we arrived at the hotel, Angelina was at the front desk and was very informative and scheduled a van to pick us up in the morning to take us to the car rental facility. The hotel and our room was very clean and breakfast had quite a few good options! With the price, close proximity to the airport, and free airport shuttle, this is the best hotel in the area! 10/10 would recommend.

Quiet, affordable. No open pool, that was a disappointment, but over all very nice place.

Very nice hotel. I stayed there a few times. Everything is back to normal after Covid. It was nice and decent breakfast with waffles , sausages , cereals, eggs , fruits and really good coffee. There are a few restaurants in 100 feet distance from a hotel. The stuff very professional and nice.

Very clean and well kept hotel. The rooms are very quiet. The staff are great and friendly. I highly recommend this place.

The staff working the front desk were very helpful in getting us a good room and extra bedding and towels. Edna is an awesome worker and goes above and beyond in helping at breakfast. She got me some yummy blueberry topping for my waffles, and helped another guest make a proper waffle. Great experience.

Nice and clean. Great room for the price.

My mom drove me from Cincinnati, Ohio to Cleveland, Ohio.. the flights in Cleveland were cheaper. I booked here because I was traveling with three young children and breakfast was served here. online it says it had a airport shuttle to transport us from the hotel to the airport. My mom booked a room also in hopes to hit the road back to Cincinnati early. We arrived at 8pm and was told the shuttle wasn’t available due to no driver since Covid. My mom saw online it said no deposit was needed unless staying longer than one night.. she still asked for a deposit for both rooms. So clearly it was a lot of misinformation online. Always call to double check before booking. I was ready to lay down. We get to the room and no key was needed, the door was propped open with the lock, so I walked in and double checked the room for any strangers or strange things before letting my kids enter. At first glance the room looks pretty clean. There was no toilet paper, the tub didn’t look too sanitary and the toilet didn’t either. I used my hand sanitizer to clean it. I just want to sleep and get home the next day .. the room may have not been finished by housekeeping. The beds were made and sheets looked clean.. I slept okay.. breakfast was delicious.. we took an Uber to the airport. Room and breakfast served it’s purpose.. don’t look for luxury here..

Hotel

Clean. Staff nice. The plastic at desk give one doubts of Hotel when one checks in. Grab and go breakfast fine. I picked Hotel for non smoking and truck parking. As I was only one with oversized truck and trace everything was fine.

Front desk nice and helpful, breakfast surprisingly good, room was nice and clean, and it was affordable. Only downside is the bed was a bit firm but was so tired that I passed out right away. Overall good experience.

Ashley at front desk was very pleasant on phone and in person. General Manager was very friendly. Her staff was polite. The young lady that was working breakfast was so high spirited. The food was hot and fresh. I enjoyed staying at this Best Western for the 2 days I was here. Thank you so much for everything

The food was very good and hotel was very nice only issue the pool was a little cold but I didn’t care and one more thing there was a little dust in my room but other than that everything was great

The rooms was nice and clean. Although you have to ask for room service they don't tell you when you check in. The breakfast was nice and the lady that cooked it was nicer. There's food not far from the hotel. Walmart nearby. It's in the perfect spot. I just didn't like the one way in one way out parking. Would definitely recommend.

Angelina Acierno

My family and I where traveling from out of State and needed get a place to stop and sleep and met the manager Angelina who was very helpful and gorgeous and helped our family out even with our flat tire. The rooms are clean and comfy. Breakfast has many choices and all the staff are friendly. Defiantly recommend this hotel to all and look forward to coming back.

Just what we expected for a stay before an early morning flight. Front desk Angelica(?) was very friendly despite work another double shift at the front desk. I feel for the overworked travel industry. Good pillows, bed and shower ok. Felt safe. Quiet.

Had a good stay. Coffe could be replaced with brewed coffee instead of vending machine. Free breakfast was good!

Extremely accommodating staff & clean rooms. They were able to accommodate our guests with small kids while our arrival was delayed (booking was in our name) so that was super nice of them & our guests were happy they didn't have to wait 02 hours on the road.

Favorite place to stay when I visit Cleveland, love the staff and cleaning crew...you guys are awesome...thanks for the always warm welcome, and helpful cleaning staff.

The front desk lady was AMAZING. The outside of this building, and the steps could use a lil work, some cleaner however. But the room.is spacious, clean and the bed is super comfortable. Breakfast was good for a quick snack out the door on the road.

Best western is my go to hotel anymore. Nice beds, friend staff. This one was no different the check in lady last night was great and breakfast was nice and hot this morning.

Everyone was very nice! Very helpful! Will be going back!

The room was nice. Breakfast was a little disappointing but the staff was awesome

This is probably the 10th time I have stayed on this property. Each time there have been no issues. Quality room for a fair price. I have always taken advantage of the park and fly. Fair price for leaving my vehicle, and the shuttle to the airport has always worked.

We had a suite and it was very nice. Traveling with 4 grandkids and it was nice having a tv and another room basically that they stayed in. Very clean and big rooms. Would definitely stay here again. Staff was friendly and knowledgeable.

Really liked my stay over here. The beds were comfy and toilets clean. The shower was strong and hot water flow was good. Breakfast was decent as well.



Best part was that we had an early morning flight which got cancelled. Divya at the front desk let us stay back even after checking out. Good experience. Will stay here again if we visit the nearby area.

The rooms were clean. The only breakfast they had was cereal and fruit to go, I wish they would serve hot breakfast.

Great place... Clean... There have laundry for guests that is not mentioned on amenities ... But for certain travelers ...the use of a washer and dryer is definitely worth mentioning in marketing literature. Also... Fix the pool.. or don't advertise that you have one if you close it? If it is seasonal... Say that. Just don't have people pick the hotel thinking your indoor pool is accessible... When it isn't... And does not appear to be any time soon.

Angelina Acierno

My family and I where traveling from out of State and needed get a place to stop and sleep and met the manager Angelina who was very helpful and gorgeous and helped our family out even with our flat tire. The rooms are clean and comfy. Breakfast has many choices and all the staff are friendly. Defiantly recommend this hotel to all and look forward to coming back.

Well I had came in town for my mothers surgical procedure. The staff was beyond helpful and very polite. Vijay was very nice as he is head. Tameka on evenings at front desk was the best check in experience. My room was clean and no complaints. Would recommend and stay again. Thank you to all of the staff for having my stay enjoyable.

Well for a hotel they are great i normally dont rate them a 5 but this one was awesome and very clean... as a trucker i was broke down in a bind they didnt take com checks but my bank was in the area so my company wrote me the check i put it in my account they took me their of course and waited brought me to the motel they have a hot breakfast and its good in door pool as well and very nice

10 out of 10 would highly recommend. Christine at the front desk was extremely courteous & professional, she assisted with printing of our boarding pass, room was affordable, shuttle service to Cleveland Hopkins Airport was 5 minute which was very convenient, continental breakfast was by far the best one I've had considering my daughter has a gluten allergy. The shared library was very engaging & gave diverse options to keep the toddler engaged, so was the coloring picture contest. Thank you Staff of Best Western, your remarkable work hasn't gone unnoticed 😊

Clean, affordable and great customer service! I especially want to compliment the midnight receptionist Courtney. She was very friendly and accommodating. We own a business and would give anything to have an employee like Courtney. She was so valuable to the business that we are now looking to spend our next night on the road at another Best Western. Thanks Courtney for outstanding service for tired travellers at 1am. You made our night with your bubbly demeanor and efficient service.

The south side of the building overlooked a condo community. The glass in those rooms were frosted for their privacy. Though I fully understand the logic there, it was like not having a window. Maybe just a poor location for a hotel. Otherwise nice place, good breakfast, and friendly staff.

The staff was super nice and helpful. The hotel was a little dated, but it was clean which matters more. The pool was closed and that was disappointing for my kids.

My mother and I are here on some family business and we are staying for 10 days. The hotel is very nice and clean. The employees are very nice and helpful. Breakfast is very good. We absolutely love Best Western.

Room was clean, bed comfy. The front desk ladies were polite. Breakfast good. A bit of road noise but not to bad.

Wonderful attention from the midnight shift clerk , nice and clean rooms. The breakfast was included but due pandemic measures was only available food to go. And good coffe. Thanks