Best Western Cleveland Airport Inn & Suites

Best Western Cleveland Airport Inn & Suites

$8.96 / day
1 2 3 4 5
Good
1.8 miles from CLE
16501 Snow Rd, Cleveland, OH, US

Overview

3.8

Book Cheap Best Western Inn & Suites Airport Parking Near CLE

Safe, Secure and Closest to Cleveland Airport. Easy Access On and Off Ramp.

Why Book Cleveland Airport Parking at the Best Western?

  • 24/7 Free Shuttle
  • Luggage Assistance
  • Self-Park Facility
  • Fast Shuttles
  • Loyalty Program
  • Easy Access
Address
16501 Snow Rd, Cleveland, OH, US
Google Map
Best Western Cleveland Airport Inn & Suites
1 2 3 4 5
Good
16501 Snow Rd, Cleveland, OH, US

Amenities

  • Keep your keys
  • Outdoor parking
  • Free shuttle

Google Reviews

3.8
Good
1 2 3 4 5
(Based on 733 reviews)
Jamareea Hampton
1 2 3 4 5
I HONESTLY THINK THIS HOTEL IS HAUNTED. Didn’t Even Stay. The Lady At The Front Desk Checked Us Into A Room With A Shattered Mirror. And She Was Very Creepy And Unwelcoming. There Were Several Other Rooms Of Our Type Available And She Decided To Check Us Into A Room With A Shattered Broken Mirror. Nobody Could See Through Our Windows And We Couldn’t See Out Of Them. The Whole Vibe Was Weird. When We First Walked In She Was Pasting Back And Forth And Didn't Even Speak To Us . After We Saw Our Room, I Asked Her Why She Put Us In A Room With A Shattered Mirror & Non Visible Mirrors And Her Response Was “I Don’t Care Enough To Have This Conversation With You Right Now” I Instantly Ask For My Money Back And Left. She Was Not Only Rude But SCARY. The Hotel Was Completely Empty. We Were The Only Guest. We Felt Like We Were Being Followed And Our Whole Group Had The Same Vibe. If You Want To Wake Up In The Morning DO NOT STAY HERE. There Is A Holiday Inn Right Across The Street . That Will Be A Better Option Possibly. Elevator Is VERY LOUD AND TAKES FOREVER TO OPEN. The Stairs Led Us Outside. It’s Just A Scary Mess.
Mary Schmidt
1 2 3 4 5
We got a suite, they had a old sofa in a kitchen. The first suite we were sent to was not made up, bed partially made. We travel alot, some Best Westerns are very nice, this one needs some work. Won't stay again.
Michael Turruiviate
1 2 3 4 5
Well they're charging more than the regular rate even though none of their facilities are open do the Cove in I wouldn't recommend it the room was okay it was clean but they don't have anything pool nothing is open and they're still charging more than other people you can find something better for sure
A
1 2 3 4 5
A really nice staff but a pretty clean hotel. You feel as though they skipped on money and downgraded to save cost and still make the most financial from the tarp across the front desk to how terrible the parking is. I wouldn’t fault the staff for anything but being positive but this feels like a forced hotel in a good location with terrible planning.
Todd King
1 2 3 4 5
I just checked into a room (206) at this hotel tonight and found stains on the bedsheet and 2 crack pipes under the mattress. I went down to the front desk and she informed me that the GM was on vacation and she didn’t know when he would be back. I was then moved to another room (212) and there were stains on the bedcover and food stains on the wall next to the desk. I was moved to a different room (204) and that room had a rotten apple core shoved between the mattress and box spring, as well as dirty tissue behind the chair.



I am extremely disappointed with the hotel’s cleanliness overall and am appalled by finding crack pipes under the mattress. That is completely unacceptable. This is by FAR the worst Best Western I have ever stayed at...



Update- the GM emailed me back and offered 25% off the first nights stay and my second night would be regular price. DO NOT STAY AT THIS HOTEL!
Miguel Angel Gutierrez Parra
1 2 3 4 5
Wonderful attention from the midnight shift clerk , nice and clean rooms. The breakfast was included but due pandemic measures was only available food to go. And good coffe. Thanks
katie kinstler
1 2 3 4 5
Nice and clean. Great room for the price.
Nohellia Chico
1 2 3 4 5
I booked this Hotel because it included breakfast 🍳 then the lady in the front desk said is a grab and go then the next morning they had a small bag with a muffin a breakfast bar and a small water not the breakfast i was expecting. If i would have known this i would have just booked a night at holiday inn and sleeped in a better more comfortable bed & cleaner room !!!! 😡
Dianna Swayngim
1 2 3 4 5
Due to Covid they do not furnish a shuttle to the airport however this was not noted on the website. I have stayed here many times due to the convenience of the shuttle. I was dropped off so have no way to the airport in the morning. Now I have to pay $15 more dollars for a taxi to take me there which could of been avoided if they had changed the website. I will not stay here again due to this inconvenience.
Tj S
1 2 3 4 5
I had a reservation at the Best Western you're off of Snow Road and I was outside at one of the outlets charging my phone to transfer over my money to pay for my room that I already had book had two of the employees come outside one peep at me and went back in and told the other girl then the girl came out and told us we had to leave in 10 minutes or she was calling the police I would warn anyone that is about to stay at this hotel tonight it also smell like heavy drug activity but that's beyond my business I would like for Best Western to contact me and I will be contacting the manager in the morning good night.
Maryam AZ
1 2 3 4 5
Favorite place to stay when I visit Cleveland, love the staff and cleaning crew...you guys are awesome...thanks for the always warm welcome, and helpful cleaning staff.
A. C. du Pont
1 2 3 4 5
Hotel

Clean. Staff nice. The plastic at desk give one doubts of Hotel when one checks in. Grab and go breakfast fine. I picked Hotel for non smoking and truck parking. As I was only one with oversized truck and trace everything was fine.
ben black
1 2 3 4 5
Ignorant service lack of communication police were there twice in a two day stay fights broken glass rough experience hotel had no stairs only a elevator long walk from your car with items but pet friendly for only twenty dollars so if your in a bind with your pup it's ok
Chocdeisel Monroe
1 2 3 4 5
They don't have anything posted online stating they charge 150 deposit..Wasn't aware of it til I got there. I declined to stay there. They don't charge those kind of deposits at other franchises.
dawn McFerrin
1 2 3 4 5
The rooms and location were decent . However the 100 dollar deposit they hold for a whole week is ridiculous enough but during the times we live in right now it's extreme to me.
shela string
1 2 3 4 5
The room was nice. Breakfast was a little disappointing but the staff was awesome
Rebecca Raynes
1 2 3 4 5
The first room we were in smelled of smoke and had not been cleaned. The second room that we got was better than the first, but not by much. The room service was overpriced and disgusting.then around midnight there was a fire alarm that went off and nobody told us anything about where to go.
Dominique Yuelling
1 2 3 4 5
I was disappointed. My daughter and I stopped by the area to visit family. We didn't arrived until 5am. When we arrived there was a horrible smell that I cant even explain. My daughter wanted to shower before laying down. When she came out, she said that one of the full body towels had feces on it. The decor is outdated and dirty. I wont be staying there again.
Dominique Yuelling
1 2 3 4 5
I was disappointed. My daughter and I stopped by the area to visit family. We didn't arrived until 5am. When we arrived there was a horrible smell that I cant even explain. My daughter wanted to shower before laying down. When she came out, she said that one of the full body towels had feces on it. The decor is outdated and dirty. I wont be staying there again.
lorraine liles
1 2 3 4 5
I booked my room through priceline and when i went to check in they cancelled my room with no explanation!!! I reported them to priceline AND Bestwestern for their outright rude and nasty behavior. Mind you reservations take 24 to 48 hrs. to reverse so they left me in a bind. I am a hardworking person and i never stayed there...and was not even offered an apology or complimentary room because of the managers behavior. I was humiliated and shocked!! Best Western response was that any manager can cancel a reservation without any explanation. I still don't know WHY!! But beware of BEST WESTERN.
First Last
1 2 3 4 5
Nice rooms better than you would expect for the price the lady who is in charge of breakfast it's such a nice job
Ralph Graves
1 2 3 4 5
When checking in was told they are a non smoking hotel I said fine me and wife don't smoke got to room smelled like smoke then used bathroom cigarettes in toilet and towels smelled like smoke will never stay at Best Western again
David Steinberger
1 2 3 4 5
Stayed on 1/25/2020. Two nights stay, first the front desk people are not welcoming. Took $150.00 cash deposit from me and acted like it was a big deal. At checkout, was supposed to receive 1,000 points and never did because a wrestling team stayed on my floor and kept me up all evening. No offer for refund, no points, no free nights stay. Used cups under the sink in bathroom, dirt around nightstand, and dust on top of fridge and microwave. Contacted the Best Western, and have never heard back. This is the kind of service you can expect from a $50 a night hotel. Highly disappointed. Reason for staying is my hot water tank went out and I was getting it replaced.
Lila Kincaid
1 2 3 4 5
Left a belonging (bag in fridge) in room, called 10-15 minutes after leaving and said I was on my way back. Front desk worker went to make sure the was still in the room. She said the hotel maid hadn’t gotten there yet. I asked if it would be at the desk? She said no she’ll leave it in the room and I can just go get it. I got there and it was placed in the trash and the trash was gone. Why didn’t she bring it down? Why didn’t she tell the maid to leave it? Very unorganized and disappointing
Mel Frank
1 2 3 4 5
BEDBUGS

we checked of course before hand for bugs and seemed to check out, we were on third floor room 330, about 2 hours in and we were cozy a bed bug ran across the sheets, do not go here! We were in a suite too! Can’t imagine what the other rooms were like !!
ms Krisdiegan
1 2 3 4 5
The front desk lady was AMAZING. The outside of this building, and the steps could use a lil work, some cleaner however. But the room.is spacious, clean and the bed is super comfortable. Breakfast was good for a quick snack out the door on the road.
Kae Bee
1 2 3 4 5
Well I had came in town for my mothers surgical procedure. The staff was beyond helpful and very polite. Vijay was very nice as he is head. Tameka on evenings at front desk was the best check in experience. My room was clean and no complaints. Would recommend and stay again. Thank you to all of the staff for having my stay enjoyable.
Thomas Pasky
1 2 3 4 5
Well for a hotel they are great i normally dont rate them a 5 but this one was awesome and very clean... as a trucker i was broke down in a bind they didnt take com checks but my bank was in the area so my company wrote me the check i put it in my account they took me their of course and waited brought me to the motel they have a hot breakfast and its good in door pool as well and very nice
Cinnia Glaze
1 2 3 4 5
My mother and I are here on some family business and we are staying for 10 days. The hotel is very nice and clean. The employees are very nice and helpful. Breakfast is very good. We absolutely love Best Western.
Tim
1 2 3 4 5
Room was clean, bed comfy. The front desk ladies were polite. Breakfast good. A bit of road noise but not to bad.
Doug Scott
1 2 3 4 5
Hotel was clean. Check in and out was fine. Overall hotel is old, but in acceptable condition. Good value in the area. Door lock did not function properly so door would not lock without deadbolt. Breakfast was good, but understaffed.
SanthanaKrishnan Chandrasekaran
1 2 3 4 5
Had a good stay. Coffe could be replaced with brewed coffee instead of vending machine. Free breakfast was good!
Candace Miles
1 2 3 4 5
Rooms smelled like smoke,girl did not give me a receipt when I paid cash. Friend had to call several times about wrong charges on credit card. Shuttle was great
Zachary Scurnopoli
1 2 3 4 5
The only thing good about this place was the free breakfast. When were first got there we were sent to the wrong room. We finally got to the right room and there was used soap in the shower with a previous customer's hair on it. The tv had to be repaired during our stay. The straw that broke the camel's back was the fact when we asked for an extra pillow the answer given and I quote, "We don't have any." No explanation, that was it. Not the hotels fault but the power went out for 4 hours the first night we were there. I got the place for $76 a night but there was little value provided in return other than the free breakfast. I could have had an amazing breakfast for over $150. Lodge elsewhere! Wish I had photos of the soap.
J B
1 2 3 4 5
This place is the most unreliable place to use for park n fly. Wait time to get picked up at the airport was about an hour, even though they are only 5 to 7 minutes down the street from the airport. Suggestion would be sont reply to be picked up at the airport,unless you have time to stand around and wait for them.
Kim Cooper
1 2 3 4 5
Best western is my go to hotel anymore. Nice beds, friend staff. This one was no different the check in lady last night was great and breakfast was nice and hot this morning.
Michael Ogunji
1 2 3 4 5
The morning manager was explicitly rude to his customers. We simply just asked for an extra wash cloth that doesn't require consumption but still said no in a such an angry tone. How can such a manager treat those who pay for services like this. Above all else the evening manager and the shuttle person was kind to us.
Richard Bowen
1 2 3 4 5
This is probably the 10th time I have stayed on this property. Each time there have been no issues. Quality room for a fair price. I have always taken advantage of the park and fly. Fair price for leaving my vehicle, and the shuttle to the airport has always worked.
Dhruv Hersh Srivastava
1 2 3 4 5
Really liked my stay over here. The beds were comfy and toilets clean. The shower was strong and hot water flow was good. Breakfast was decent as well.



Best part was that we had an early morning flight which got cancelled. Divya at the front desk let us stay back even after checking out. Good experience. Will stay here again if we visit the nearby area.
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