Best Western Cleveland Airport Inn & Suites

The gentleman at the front desk (Tim) was extremely welcoming and accommodating. We were pleasantly surprised by the breakfast options (scrambled eggs, a cereal topping bar, biscuits and sausage gravy, sausage patties). They far surpassed the breakfast we had at an upscale hotel the next day. The only issues with the clean and well-appointed room was that there were some stains on the box spring and the tub was a little small. Everything else was great.

Nice rooms better than you would expect for the price the lady who is in charge of breakfast it's such a nice job

We had the best stay here! Our flight didn't arrive until after midnight and the hotel van was waiting outside of the baggage claim. When we arrived at the hotel, Angelina was at the front desk and was very informative and scheduled a van to pick us up in the morning to take us to the car rental facility. The hotel and our room was very clean and breakfast had quite a few good options! With the price, close proximity to the airport, and free airport shuttle, this is the best hotel in the area! 10/10 would recommend.

Very nice hotel. I stayed there a few times. Everything is back to normal after Covid. It was nice and decent breakfast with waffles , sausages , cereals, eggs , fruits and really good coffee. There are a few restaurants in 100 feet distance from a hotel. The stuff very professional and nice.

Very clean and well kept hotel. The rooms are very quiet. The staff are great and friendly. I highly recommend this place.

After a long night at the airport, and our flight then being canceled, I called Joe at Best Western and he sent Eileen straight over with their airport shuttle to pick us up at the airport. When we arrived at the hotel, Joe gave us a great rate on our room! We stayed here last month when we flew out to Puerto Rico. We will definitely choose your best western again!

Also, we absolutely loved all the Christmas decorations

Angelina, Carrie, Eileen, & Joe we’re all incredible people and did their jobs exceptionally well. Our flight was canceled in the middle of the night by frontier airlines, and Frontier did nothing to help us but Best Western reps all stepped up they came and picked us up, gave us a great room. The manager Angelina, front desk Carrie, shuttle driver Eileen & night manager Joe went above and beyond!

Nice and clean. Great room for the price.

Hotel

Clean. Staff nice. The plastic at desk give one doubts of Hotel when one checks in. Grab and go breakfast fine. I picked Hotel for non smoking and truck parking. As I was only one with oversized truck and trace everything was fine.

Front desk nice and helpful, breakfast surprisingly good, room was nice and clean, and it was affordable. Only downside is the bed was a bit firm but was so tired that I passed out right away. Overall good experience.

Ashley at front desk was very pleasant on phone and in person. General Manager was very friendly. Her staff was polite. The young lady that was working breakfast was so high spirited. The food was hot and fresh. I enjoyed staying at this Best Western for the 2 days I was here. Thank you so much for everything

Angelina Acierno

My family and I where traveling from out of State and needed get a place to stop and sleep and met the manager Angelina who was very helpful and gorgeous and helped our family out even with our flat tire. The rooms are clean and comfy. Breakfast has many choices and all the staff are friendly. Defiantly recommend this hotel to all and look forward to coming back.

Had a good stay. Coffe could be replaced with brewed coffee instead of vending machine. Free breakfast was good!

We stayed one night in order for someone in our party to catch a flight. The lady at the first desk was friendly and check in was smooth. The room was large and clean with standard amenities. The breakfast area was well taken care of by Edna. She was very helpful and made sure everything was full. The shuttle was free and easy to book the time you needed. We did not use the pool facilities. The only negative is the noise as the rooms didn’t seem well insulated but for one night it was perfect for our needs.

Extremely accommodating staff & clean rooms. They were able to accommodate our guests with small kids while our arrival was delayed (booking was in our name) so that was super nice of them & our guests were happy they didn't have to wait 02 hours on the road.

The front desk lady was AMAZING. The outside of this building, and the steps could use a lil work, some cleaner however. But the room.is spacious, clean and the bed is super comfortable. Breakfast was good for a quick snack out the door on the road.

This hotel stay was great. We were immediately greeted as Best Western rewards members and our room was upgraded to a full working kitchen suite. Very nice and a nice surprise. We had a nice shower and the hot breakfast was good also.

Everyone was very nice! Very helpful! Will be going back!

The staff was great and the kids loved it The kids got some fun books, we all colored pages for the hotel contest and the candy sales at the front desk made our adventure outing that day more fun. The pool is great and the breakfast is hard to beat we all had fun with the pancake machine.

Had a great time with my family here. Spacious rooms,breakfast,wake up calls. Breakfast stops at 9:30 am. It should stop at 11am which is checkout.That way one could eat breakfast,check out and travel on a full tummy.

This place was great.

Well I had came in town for my mothers surgical procedure. The staff was beyond helpful and very polite. Vijay was very nice as he is head. Tameka on evenings at front desk was the best check in experience. My room was clean and no complaints. Would recommend and stay again. Thank you to all of the staff for having my stay enjoyable.

Well for a hotel they are great i normally dont rate them a 5 but this one was awesome and very clean... as a trucker i was broke down in a bind they didnt take com checks but my bank was in the area so my company wrote me the check i put it in my account they took me their of course and waited brought me to the motel they have a hot breakfast and its good in door pool as well and very nice

10 out of 10 would highly recommend. Christine at the front desk was extremely courteous & professional, she assisted with printing of our boarding pass, room was affordable, shuttle service to Cleveland Hopkins Airport was 5 minute which was very convenient, continental breakfast was by far the best one I've had considering my daughter has a gluten allergy. The shared library was very engaging & gave diverse options to keep the toddler engaged, so was the coloring picture contest. Thank you Staff of Best Western, your remarkable work hasn't gone unnoticed 😊

The nicest staff I have ever dealt with in a Hotel. Desk staff top notch. I made a mistake in reserving the room, she happily made it right even though I made the mistake. The breakfast staff above and beyond just their job description, would chat with other guests. All and all a very Friendly staff

The south side of the building overlooked a condo community. The glass in those rooms were frosted for their privacy. Though I fully understand the logic there, it was like not having a window. Maybe just a poor location for a hotel. Otherwise nice place, good breakfast, and friendly staff.

Room was clean, bed comfy. The front desk ladies were polite. Breakfast good. A bit of road noise but not to bad.

Wonderful attention from the midnight shift clerk , nice and clean rooms. The breakfast was included but due pandemic measures was only available food to go. And good coffe. Thanks

Quiet, affordable. No open pool, that was a disappointment, but over all very nice place.

I had a great time staying at this hotel. I stayed there this weekend for a softball tournament at victory park. Location was great not far from park. The hotel manager Angelina was awesome whoever is over and can see this she is amazing she is one of the good ones. She truly cares about the establishment. Her staff was top notch also. Everybody was great to us. Rooms was nice and clean. If I'm in the lake Erie/Cleveland area again this is where I'm staying

The staff working the front desk were very helpful in getting us a good room and extra bedding and towels. Edna is an awesome worker and goes above and beyond in helping at breakfast. She got me some yummy blueberry topping for my waffles, and helped another guest make a proper waffle. Great experience.

My mom drove me from Cincinnati, Ohio to Cleveland, Ohio.. the flights in Cleveland were cheaper. I booked here because I was traveling with three young children and breakfast was served here. online it says it had a airport shuttle to transport us from the hotel to the airport. My mom booked a room also in hopes to hit the road back to Cincinnati early. We arrived at 8pm and was told the shuttle wasn’t available due to no driver since Covid. My mom saw online it said no deposit was needed unless staying longer than one night.. she still asked for a deposit for both rooms. So clearly it was a lot of misinformation online. Always call to double check before booking. I was ready to lay down. We get to the room and no key was needed, the door was propped open with the lock, so I walked in and double checked the room for any strangers or strange things before letting my kids enter. At first glance the room looks pretty clean. There was no toilet paper, the tub didn’t look too sanitary and the toilet didn’t either. I used my hand sanitizer to clean it. I just want to sleep and get home the next day .. the room may have not been finished by housekeeping. The beds were made and sheets looked clean.. I slept okay.. breakfast was delicious.. we took an Uber to the airport. Room and breakfast served it’s purpose.. don’t look for luxury here..

The food was very good and hotel was very nice only issue the pool was a little cold but I didn’t care and one more thing there was a little dust in my room but other than that everything was great

The rooms was nice and clean. Although you have to ask for room service they don't tell you when you check in. The breakfast was nice and the lady that cooked it was nicer. There's food not far from the hotel. Walmart nearby. It's in the perfect spot. I just didn't like the one way in one way out parking. Would definitely recommend.

Front desk Angelina was very accommodating and understanding. I came into Cleveland to buy my Tesla to ship back to West Coast, and she made my experience here very enjoyable at this Best Western hotel. The included free breakfast was delicious and fulfilling. They offer basic drinks free of charge. The other females were helpful as well. Kudos to the entire staff.

Thank you so much to the wonderful staff! Our fighting griffins felt appreciated with the sign and gift bags for every team mate! We will definitely stay here the next time we are in the area!

Just what we expected for a stay before an early morning flight. Front desk Angelica(?) was very friendly despite work another double shift at the front desk. I feel for the overworked travel industry. Good pillows, bed and shower ok. Felt safe. Quiet.

Rooms are clean, staff are friendly and helpful. Ask for extra towels soon after we arrive and receive it admittedly. Price was excellent. Exceptional quality. I would rate higher if possible. Felt safe, VERY QUIET, heavy storms one night heard NO THUNDER. . Smells clean.

Favorite place to stay when I visit Cleveland, love the staff and cleaning crew...you guys are awesome...thanks for the always warm welcome, and helpful cleaning staff.

Amazing breakfast. Pancakes, scrambled eggs, sausage links, sausage patties, yogurt, bagels with cream cheese, pastries, fruit, hard boiled eggs, oatmeal. Very friendly and organized breakfast attendant. Room was good but had a slight weird smell. Festive fall decorations in the lobby. You can buy water bottles at the front desk for $1. Overall great experience, good value.

The first time I have stayed at this location and had a great stay! We were in town for an event and short night before heading home. The staff was friendly and great. The room was clean and comfy! Would definitely stay here again!

Best western is my go to hotel anymore. Nice beds, friend staff. This one was no different the check in lady last night was great and breakfast was nice and hot this morning.

The room was nice. Breakfast was a little disappointing but the staff was awesome

This is probably the 10th time I have stayed on this property. Each time there have been no issues. Quality room for a fair price. I have always taken advantage of the park and fly. Fair price for leaving my vehicle, and the shuttle to the airport has always worked.

We had a suite and it was very nice. Traveling with 4 grandkids and it was nice having a tv and another room basically that they stayed in. Very clean and big rooms. Would definitely stay here again. Staff was friendly and knowledgeable.

Really liked my stay over here. The beds were comfy and toilets clean. The shower was strong and hot water flow was good. Breakfast was decent as well.



Best part was that we had an early morning flight which got cancelled. Divya at the front desk let us stay back even after checking out. Good experience. Will stay here again if we visit the nearby area.

The rooms were clean. The only breakfast they had was cereal and fruit to go, I wish they would serve hot breakfast.

First time here. It was a reasonably good stay. The hotel looks a little worn from the outside. Super nice staff checked me in, at it was late. The room itself was nice, clean, and spacious. No complaints about any of the amenities.



They have a free breakfast, so I got some not scrambled eggs. Not bad.

Great place... Clean... There have laundry for guests that is not mentioned on amenities ... But for certain travelers ...the use of a washer and dryer is definitely worth mentioning in marketing literature. Also... Fix the pool.. or don't advertise that you have one if you close it? If it is seasonal... Say that. Just don't have people pick the hotel thinking your indoor pool is accessible... When it isn't... And does not appear to be any time soon.

We would stay again. We stayed specifically for the hotel shuttle to airport. This hotel employs the airport shuttle service, unlike the other hotels that use a 3rd party shuttle service. The 4 staff that we interacted with were very nice and each took a little extra effort to help us and offered us tips to get thru the airport. I did pick up on there being a new owner. I got a sense the staff are relieved and have some discretion to be personable. Shout out to the clerk, both shuttle drivers and the breakfast host for stress free traveling. Hotel shuttle/room/overnight parking is by phone reservation.

I'll tell ya what, this was a very pleasant stay. For $75, you couldn't beat it. To start, the shuttle was there to pick me up at Hopkins after taking the RTA Red Line from downtown. Kind driver.



Ashley at the front desk was sweet and helpful upon check-in.



The room was very clean and everything was stocked and worked properly. Sheets and towels were clean. No bugs of any sort (you just never know at budget hotels). No racket or raucous in the hallways. No cigarette or weed smoke smell. Housekeeping was very quiet and shared a smile in passing. Morning front desk dude hooked me up with toothpaste and shave cream that I had forgotten to bring.



Continental breakfast was awesome! Everything was 100% fresh, hot, stocked fully. I saw bagels/pastries, scrambled as well as hard-boiled eggs, turkey and pork sausage, a really cool automatic pancake maker, cereal, oatmeal, regular and almond milk, granola, juices, bananas and crisp apples (oh, a sugar-free juice option as well, thankfully) and the attendant was a sweet lady who was on-point, present and there to help with the pancake machine. Incredibly impressed!



The ONLY hairs I can split are that the workout room had some pretty jankety equipment. The one cycle machine worked adequately, so I did get a good sweat in before departure. Last hair I could split was that the windows in the room were frosted. You can't see out. However, my room was on the side of the building which the sun slams into in the morning, so it was a blessing in disguise for the extra sleep I needed.



Lastly, and very importantly, the front desk allowed me a 3pm checkout!!! Wow!! I have a 6pm flight out of Hopkins tonight. This saved me having to sit at the airport all day long. Beyond grateful. And, the shuttle was right there to take me quickly and safely to the airport.



Awesome stay!

Angelina Acierno

My family and I where traveling from out of State and needed get a place to stop and sleep and met the manager Angelina who was very helpful and gorgeous and helped our family out even with our flat tire. The rooms are clean and comfy. Breakfast has many choices and all the staff are friendly. Defiantly recommend this hotel to all and look forward to coming back.

Clean, affordable and great customer service! I especially want to compliment the midnight receptionist Courtney. She was very friendly and accommodating. We own a business and would give anything to have an employee like Courtney. She was so valuable to the business that we are now looking to spend our next night on the road at another Best Western. Thanks Courtney for outstanding service for tired travellers at 1am. You made our night with your bubbly demeanor and efficient service.

Very very basic and we were very lucky with our room. We got a room that was just deep cleaned for an inspection, so everything felt fresh and clean.



The hotel itself is more on the older side but everything is present, works and is clean.

The staff is friendly and does their job even though it felt a little bit like watching a drama show.



Overall the price to what you get can not be better.

The breakfast is very simple but you find what you want and they have coffee, tea, juice and fruit all day.

I was traveling with my wife, parents, and 2 children. We had a layover and needed an affordable room that could accommodate 6 people. This hotel was perfect. It was no frills but it was clean and simple with everything that we needed. We even got a discount at the restaurant across the street buy staying there.

Basic, no frills overnight stay.

Room was clean, 40” tv, mini fridge, teeny coffeemaker. Beds were firm.

Breakfast was nice. Pancake machine, four hot food options, a yogurt dispenser with toppings to stir in. ( instant oatmeal too), toast with English muffins, other muffins. Cereal, four juice options. A few sugar free items.

Coffee- from a dispenser with large pumps of flavored creamer to add. French vanilla and hazelnut.

Bathroom- adequate, wall mounted shower soaps, towels were scratchy.

Easy access off a highway with a Bob Evans across the street.

Elevator took us to the 3 rd floor.

I recently stayed at this hotel with my family during a stop on our way to Niagara Falls, and I was very impressed with the overall experience. The staff were incredibly friendly and accommodating, and the breakfast was a nice touch to start the day. What stood out the most was the affordability and convenience of the shuttle service. Despite arriving at 1 am, they picked us up within 10 minutes, which made our arrival much smoother.



I highly recommend this hotel for anyone looking for great value for their money. I will definitely be staying here again on my next visit!"

Staff is amazing and super friendly. Location is right down the street from the airport. Building is clean and well kept. My only issue is the shower didn't have hot water, so no shower for me. Had I arrived earlier I would have asked them fix it or swap rooms. But I was tired, and had to leave early the next morning.

The place is acceptable 🙌, and affordable. They are in the process of remodeling exterior. I heard from staff that they plan to remodel the interior after. The staff is friendly, breakfast starts at 6am and I believe they said it ends at 9am. Checkout is at noon. I would stay here again.

The room we had was not noisy - it was on the back side of the building. Check in was fine - a little tricky checking out as the desk clerk is also the shuttle driver and breakfast staff is only allowed to take the "keys". The room served our purpose as a stop over location - we were there to visit a couple of attractions, not a 5 star hotel. The breakfast was adequate - the staff very helpful in the breakfast area.

The staff was super nice and helpful. The hotel was a little dated, but it was clean which matters more. The pool was closed and that was disappointing for my kids.

My mother and I are here on some family business and we are staying for 10 days. The hotel is very nice and clean. The employees are very nice and helpful. Breakfast is very good. We absolutely love Best Western.

My room was very clean, the beds are comfortable, and the shampoo and conditioner smelled really good. The free shuttle pickup from the airport was very efficient. I just called them and said I needed a ride and was picked up 20 minutes after landing. The staff is also very nice!!! Breakfast is from 6-9 and checkout is at noon. They have a big parking lot if you need to park a car.



My only recommendation for the hotel is to not shout out your room number when you're checking in. As a solo traveler, I don't appreciate everyone in the lobby knowing what room I'm in. I could already see the room number written on the key, so it doesn't need to be announced. 🙏