I booked my room through priceline and when i went to check in they cancelled my room with no explanation!!! I reported them to priceline AND Bestwestern for their outright rude and nasty behavior. Mind you reservations take 24 to 48 hrs. to reverse so they left me in a bind. I am a hardworking person and i never stayed there...and was not even offered an apology or complimentary room because of the managers behavior. I was humiliated and shocked!! Best Western response was that any manager can cancel a reservation without any explanation. I still don't know WHY!! But beware of BEST WESTERN.
Nice rooms better than you would expect for the price the lady who is in charge of breakfast it's such a nice job
Stayed on 1/25/2020. Two nights stay, first the front desk people are not welcoming. Took $150.00 cash deposit from me and acted like it was a big deal. At checkout, was supposed to receive 1,000 points and never did because a wrestling team stayed on my floor and kept me up all evening. No offer for refund, no points, no free nights stay. Used cups under the sink in bathroom, dirt around nightstand, and dust on top of fridge and microwave. Contacted the Best Western, and have never heard back. This is the kind of service you can expect from a $50 a night hotel. Highly disappointed. Reason for staying is my hot water tank went out and I was getting it replaced.
Left a belonging (bag in fridge) in room, called 10-15 minutes after leaving and said I was on my way back. Front desk worker went to make sure the was still in the room. She said the hotel maid hadn’t gotten there yet. I asked if it would be at the desk? She said no she’ll leave it in the room and I can just go get it. I got there and it was placed in the trash and the trash was gone. Why didn’t she bring it down? Why didn’t she tell the maid to leave it? Very unorganized and disappointing
we checked of course before hand for bugs and seemed to check out, we were on third floor room 330, about 2 hours in and we were cozy a bed bug ran across the sheets, do not go here! We were in a suite too! Can’t imagine what the other rooms were like !!
The front desk lady was AMAZING. The outside of this building, and the steps could use a lil work, some cleaner however. But the room.is spacious, clean and the bed is super comfortable. Breakfast was good for a quick snack out the door on the road.
Well I had came in town for my mothers surgical procedure. The staff was beyond helpful and very polite. Vijay was very nice as he is head. Tameka on evenings at front desk was the best check in experience. My room was clean and no complaints. Would recommend and stay again. Thank you to all of the staff for having my stay enjoyable.
Well for a hotel they are great i normally dont rate them a 5 but this one was awesome and very clean... as a trucker i was broke down in a bind they didnt take com checks but my bank was in the area so my company wrote me the check i put it in my account they took me their of course and waited brought me to the motel they have a hot breakfast and its good in door pool as well and very nice
My mother and I are here on some family business and we are staying for 10 days. The hotel is very nice and clean. The employees are very nice and helpful. Breakfast is very good. We absolutely love Best Western.
Room was clean, bed comfy. The front desk ladies were polite. Breakfast good. A bit of road noise but not to bad.
Hotel was clean. Check in and out was fine. Overall hotel is old, but in acceptable condition. Good value in the area. Door lock did not function properly so door would not lock without deadbolt. Breakfast was good, but understaffed.
Had a good stay. Coffe could be replaced with brewed coffee instead of vending machine. Free breakfast was good!
Rooms smelled like smoke,girl did not give me a receipt when I paid cash. Friend had to call several times about wrong charges on credit card. Shuttle was great
The only thing good about this place was the free breakfast. When were first got there we were sent to the wrong room. We finally got to the right room and there was used soap in the shower with a previous customer's hair on it. The tv had to be repaired during our stay. The straw that broke the camel's back was the fact when we asked for an extra pillow the answer given and I quote, "We don't have any." No explanation, that was it. Not the hotels fault but the power went out for 4 hours the first night we were there. I got the place for $76 a night but there was little value provided in return other than the free breakfast. I could have had an amazing breakfast for over $150. Lodge elsewhere! Wish I had photos of the soap.
This place is the most unreliable place to use for park n fly. Wait time to get picked up at the airport was about an hour, even though they are only 5 to 7 minutes down the street from the airport. Suggestion would be sont reply to be picked up at the airport,unless you have time to stand around and wait for them.
Best western is my go to hotel anymore. Nice beds, friend staff. This one was no different the check in lady last night was great and breakfast was nice and hot this morning.
The morning manager was explicitly rude to his customers. We simply just asked for an extra wash cloth that doesn't require consumption but still said no in a such an angry tone. How can such a manager treat those who pay for services like this. Above all else the evening manager and the shuttle person was kind to us.
This is probably the 10th time I have stayed on this property. Each time there have been no issues. Quality room for a fair price. I have always taken advantage of the park and fly. Fair price for leaving my vehicle, and the shuttle to the airport has always worked.
Dhruv Hersh Srivastava
Really liked my stay over here. The beds were comfy and toilets clean. The shower was strong and hot water flow was good. Breakfast was decent as well.
Best part was that we had an early morning flight which got cancelled. Divya at the front desk let us stay back even after checking out. Good experience. Will stay here again if we visit the nearby area.