Very(!) nice staff (drivers). However both my car GPS and phone (Google) GPS were not able to find the location for parking. Calling them did not work, but they immediately texted a link that brought me right there. There was no office or staff to take the balance payment. (Parking price, however was very good & competitive.)
Had to use PayPal via internet later.
Would use again! And am keeping text with directions link.
Never on time. Doesn’t respond to texts when they tell you to text. And they definitely don’t answer when you call. Blow the phone up and THEN they respond to a text. Poorly ran. Driver is RUDE. Pay the extra money!!!! Go somewhere else! This man is not meant to own a business. Put him out of business!
I’ve literally used them 9 times (I just counted lol) and never had a bad experience. Even when I’ve traveled with my toddler! There were times when my flight was delayed and they were willing to pick me back up and take me to my car, times when I would need to change the date or would be running late and they would accommodate me. The customer service is great and they make you feel very comfortable. If you don’t want to communicate through text..then don’t! Pay more money elsewhere. The wait time from the airport can be 15-30 mins (from my experience) so no it’s not IDEAL but I never had to wait longer than that. Some of these reviews are misconstruing and as a frequent customer I can say it is NOT what people are saying it is. They’re going to keep getting my business.
If I could give this service 0 stars I would. It was the most stressful pickup from the Cleavland Airport I have ever had. You can not call them they will not pick up. I texted them and it took a half hour for them to respond. It was late and we still had a 2.5 hour drive home. It took over an hour for them to pick us up and not at ground transportation. They had us meet them at an airline we didn't even fly with. It was just such poor service it gives me anxiety even writing this review. If you are reading this review just don't do it! Pay the extra couple bucks to go with park n fly. Just absolutely the worst service ever.
Never again. If your flight is delayed after closing you pay a $25 fee. Save yourself the worry if you have a late transfer and book where it's 24 hrs so you won't be penalized for aircraft maintenance
You get what you pay for! Horrible experience! We followed directions to a t for pickup. After traveling for 15 hours we had to wait…and wait… and wait some more for the driver to come. This was not what I signed up for. We texted and called numerous times with ZERO response. This is not how you run a business when we were finally picked up the driver was clearly annoyed and decided to speed. I would not recommend this company to anyone. Pay for a reputable company- after traveling “hit or miss” just doesn’t cut it.
Read the reviews first and was skeptical, but overall it was a good experience. Communication is text only which is good to know before you arrive. The driver is nice and the lot is good to park in for however long you need. Good stuff. Not sure about the other issues people have. Just be smart about texts.
Price is fine, but you’re on their time. Google maps dumps you in a field. Signage to direct you behind the hotel isn’t clear if at all present. Gate was locked when I arrived with no directions on what to do. No one answers when you call to communicate. They respond with texts which would be fine if the driver reads them and doesn’t drive off leaving you at the airport for an additional 40 minutes. I texted 30 minutes ahead that I had landed. I texted the moment I was at the door they said to be at. I saw the van. I wave. Watched the shuttle drive away. Immediately texted with no response. 20 minutes later they’ll say they’ll swing back around. You have my texts. I’m not in the van when you leave. I’m confused. Need better signage, instructions, or the ability to call and take calls. I texted the second I saw him driving off and called immediately there after. He could have braked or looped. I’m less irritated by the driver and more by the process. Have set times for pickup from the airport or know who you’re picking up with each round. The fact I reached out beforehand and at the moment of and am still sitting here.
The communication with this company is horrible. I’ve never experienced anything like this. If you call the number, no one never answers. When booking they don’t tell you that you have to wait or text when you get there. You have to wait 15-20 minutes before someone gets there in order for you to park your car. I almost missed checking my bags in waiting for them to arrive. My plane was delayed several times on my returning flight and I texted them multiple times to inform them and no one never responded. I didn’t know if my messages were being received or not. Finally when I landed, I texted again and then they responded. I will never use this company again.
Worst experience ever. This company left me and my family at Cleveland Hopkins airport for 2 hours. Never answered the phone and did not respond to text messages until 1.5 hours in and the guy was very rude and disrespectful. Needless to say he never came to get us. We had to get a cab to finally get our car. I would never recommend this service to anyone unless they want to have a stressful day. Please do not help keep this company in business, worst customer service experience ever.
Due to the terrible reviews and the fact I never heard of this company now I don't feel comfortable booking here because it seems there is 50% chance either nobody will take me to the airport on time or even pick me up. I knew there had to be a reason why the parking here was so cheap at $5 a day so I ended up booking with reliable company paying double that knowing I will actually get picked up and dropped off in timely manner
We landed at the airport at 10:30 pm and were told to wait at gate 6 for a driver and then communication went cold for 1.5 hours. Finally at 12 am we called a taxi to take us back to the parking lot since 2 birds shuttle left us stranded at the airport. If communication and promptness are important to you, I would not recommend booking 2 birds shuttle and parking!
Contacted this company for over 1 week to make a reservation for parking & transportation to the airport. No one ever called me back, or emailed me back. Definitely not worth the risk of using this company.
No problems using 2 Birds for park & shuttle. Had to extend my trip one day so I texted & left a voicemail but neither were acknowledged so it left me a little worried. But Anthony picked me up no problem & I paid the extra day. Very courteous otherwise.
The pick up was HORRIFIC! Waited over 45 minutes (from the time 2 birds contacted us) at 10pm to get picked up. POOR communication. It was 30 degrees outside. Driver side we didn't text "arrived" to him...which we did and showed him our phone that showed at we did. Drop off was just fine, but the pick up very much overrides the total experience. Sorry, but it's the truth. I also texted the driver from my cell phone...and still have had no response (18 hours later). I almost called an Uber to take us to our car!
We had no trouble getting to the airport. I was able to drop off my car and get back to the airport quickly to help my family get on with our trip. On the arrival back to the airport there was an minor issue where we had to text and call a few times to get a response, eventually it all worked out and we made it home safe with our two children after a late night flight. Anthony the owner/driver was courteous, professional, personable and easy to work with.
A snow storm occurred while we was on vacation. Our car was cleaned off and the driver waited for us to make sure our car started and we were good to go.
Very professional and accommodating. The driver opened our doors and our luggage was loaded for us. It was very easy to schedule the drop off and pick up once we arrived back home. Our experience was nothing but awesome!!!!
Someone called this company ghetto. I certainly wouldn’t associate “ghetto” with this company. Maybe she needs to learn the definition of the word.
Will be using again!!!!!
Very professional and polite. The driver opened our doors and our luggage was loaded for us. It was very easy to schedule the pick up once we arrived back home. Quick response time. Our experience matched the great value!
This company is the ghettoes , and unprofessional company I have seen in a longtime. Warning!! Don’t booked this company you will regrets it in the end!! It’s not a Transportion center just an empty parking lot. They need too be out of business!!! The WORSE EVER!!! I can’t rate them nothing but zero!! They’re earn it!!
Their website states they run 10 minutes and 40 minutes on the hour. I arrived early and had to call the driver because he originally did not respond to my text. When I arrived back from my trip I texted their number per their request. 32 minutes went by with no response. I then texted them again 10 minutes later with no response. I then called just for them to ignore my call, so I called two more times and then they finally responded to my text to tell me where to meet them. Very unprofessional and I will NEVER use this service again. On top of that when the driver arrived he didn’t even apologize for the unprofessionalism. I will pay $100 for parking before I ever use this service.
This was by far the best parking and shuttle experience I can recall ever having. Plenty of spots, immediate ride to the airport, personalized pick-up. The driver was waiting at the door I was directed to before I even walked out. Handled my luggage, opened my door, put steps by the van to make it easier to get in. Don't go anywhere else!