Hello. I read some of the unjustified, negative reviews. I took a chance with them nevertheless. Glad I did. No complications! And the shuttle picked me up on time upon my arrival at 10:40 pm. Communication via text was beautiful. Drivers pleasant. Complainers- get to the airport at least one hour in advance, know where departure is located, and stop blaming the company for your shortcomings!
This was by far the best parking and shuttle experience I can recall ever having. Plenty of spots, immediate ride to the airport, personalized pick-up. The driver was waiting at the door I was directed to before I even walked out. Handled my luggage, opened my door, put steps by the van to make it easier to get in. Don't go anywhere else!
My friend booked this for a trip and I was concerned after reading all the reviews. After using the service I am happy to say I was wrong! The drivers were kind, helped with luggage, and got us back & forth to the airport in an efficient time. We waited no time getting to the airport and waited about 10 min after we got our luggage to get back to the lot. Will definitely use again!
These guys we amazing. We purchased hotel airport parking only to find out they were no longer providing shuttle service to the airport. So last minute we booked with 2 birds and raced over there. They immediately loaded our bags and got us to the airport with plenty of time to spare. Same experience on pick up. Amazing service!!
When we arrived to the parking area, the driver was there waiting. He assisted us with our luggage, and was very professional and courteous. When we returned from our trip. We texted the driver who was waiting for us when we exited the airport. Todd assisted us with our luggage and was very patience, kind and professional. These two experiences has solidified my decision to use this company for my parking and transportation needs each time I fly out of Hopkins Airport. I hope someday they start servicing the Canton/Akron Airport
Good park and ride for CLE, easy to find and the customer service was great. We will definitely use them again.
Have been using 2 Birds for years, always impressed with their service. Professional, courteous, and efficient every time I use them. My vehicle always stays safe and they get me to/from the airport with nothing to worry about.
Prompt, professional, reasonable price. Have used them every time we fly out of Cleveland! Highly recommend!!
A snow storm occurred while we was on vacation. Our car was cleaned off and the driver waited for us to make sure our car started and we were good to go.
Very professional and accommodating. The driver opened our doors and our luggage was loaded for us. It was very easy to schedule the drop off and pick up once we arrived back home. Our experience was nothing but awesome!!!!
Someone called this company ghetto. I certainly wouldn’t associate “ghetto” with this company. Maybe she needs to learn the definition of the word.
Will be using again!!!!!
Very professional and polite. The driver opened our doors and our luggage was loaded for us. It was very easy to schedule the pick up once we arrived back home. Quick response time. Our experience matched the great value!
We had a great experience when using 2 Birds parking. The van was there waiting when we arrived at the lot. We were a day late getting home due to airplane issues. When I texted them to let them know they responded quickly and were very willing to work with us. When we finally got back to Cleveland it was 10pm on a Saturday night but again communication was no problem.
They were there to pick us up just a couple minutes after we walked out of the terminal. We will definitely use them again.
Thanks for the good service
Very(!) nice staff (drivers). However both my car GPS and phone (Google) GPS were not able to find the location for parking. Calling them did not work, but they immediately texted a link that brought me right there. There was no office or staff to take the balance payment. (Parking price, however was very good & competitive.)
Had to use PayPal via internet later.
Would use again! And am keeping text with directions link.
Read the reviews first and was skeptical, but overall it was a good experience. Communication is text only which is good to know before you arrive. The driver is nice and the lot is good to park in for however long you need. Good stuff. Not sure about the other issues people have. Just be smart about texts.
Easy, convenient, courteous service. I use them for all of my trips/flights in and out of Cleveland and always book thru way.com for reasonable prices🏆.
It's obvious that a lot of the complaints on here are clearly from people's lack of reading and following the lots clearly stated time-frames, locations, communication, etc. They tell you everything up front so you know what to expect 🤷🏾♀️
My car was safe while I was away. They gave very clear instructions on finding the shuttle when I reached Cleveland-Hopkins. I have no complaints.
Saw a lot of poor reviews after choosing 2 Birds and got a bit nervous. We had a good experience though. We were able to get into the shuttle the moment we arrived at the lot. When we returned, I sent a text right after the plane landed as instructed. We were picked up 45 minutes later. Both drivers were polite. And the price offered online was great. I’d use 2 Birds again as long as it continues to be more affordable than the competition.
I always have great service when I use them. They're always on a timely manner and very friendly. I would highly recommend them.
Great service! Good value, prompt shuttle transportation, good communication. Read a lot a negative reviews, but this company was great! Make sure you read directions they send so there are no surprises. I appreciate this budget option.
We had no trouble getting to the airport. I was able to drop off my car and get back to the airport quickly to help my family get on with our trip. On the arrival back to the airport there was an minor issue where we had to text and call a few times to get a response, eventually it all worked out and we made it home safe with our two children after a late night flight. Anthony the owner/driver was courteous, professional, personable and easy to work with.
I want to preface that this took much thought and weighing pros and cons to reach this rating. When we arrived at the lot, there was a couple in the grassy area outside the gate and I engaged in conversation with the man while the woman rested in the grassy area. I found out they recently married and his wife was pregnant and they returned from a delayed flight and arrived too late to catch the last shuttle and attempted to retrieve their vehicle by taking an Uber to the lot but the lot attendant would not open the lot for them to retrieve their vehicle. I asked him if he had utilized their after hours service to retrieve their vehicle and he had not. I became concerned about what might happen to us if similar circumstances occurred and he urged us to find an alternative service but we decided to wait for the gate to open and utilize the service. Once the gate opened we were not directed to come in, waiting for guidance from the lot staff. After about 10 minutes we drove in and was directed to park the car. The trip to the airport was ok and the driver helped my wife who needed assistance due to leg/knee problems. Returning from our trip we found out they only pick up once an hour at 50 minutes past the hour and we missed the shuttle so we had to wait for the next shuttle. The shuttle picked us up and the driver was very helpful and engaged in great conversation and even put our luggage in our vehicle when we arrived at the lot, which we were very grateful for. Some things to know about using this service so there’s no surprises: 1. They only operate using text messages and you will need to text the reservation number to them to open the gate at the lot if it is closed or for pickup from the airport. 2. Their responses are general and there are no responses to specific questions. They will inform you when they have arrived to pick you up. 3. They must be texted with the reservation code when arriving and at least 20 minutes before the shuttle arrival time of 50 minutes part the hour, otherwise you may have to wait for the next shuttle. This could end up being up to 59 minutes later if the original shuttle was missed by one minute. 4. They only pick up once an hour at 50 minutes past the hour. It can be discouraging to see all the other pickup vehicles come and go while waiting. 5. The pickup area is bay 11, which is in the third row in the pickup area. 6. They only drop you off at the beginning of the terminal area and not at a specific airline terminal. This may mean a walk to the airline check in you’re using. The price for us was by far the least expensive for us and so it worked out for us but with all the caveats. They are a small operation and we hope they can grow their business so the frequency of the shuttles can be more frequent so it’s more convenient to their clientele.
Very good. Did not have any problems whatsoever. We parked for a decent price, they took us to the airport right away and the driver was very nice.
READ THEIR SIGNS PEOPLE. They are closed from 1am-4am and when your plane comes back, you need to text them that you landed with your reservation number. Their last shuttle leaves at 12:50am.
Would use again, thank you!
I’ve literally used them 9 times (I just counted lol) and never had a bad experience. Even when I’ve traveled with my toddler! There were times when my flight was delayed and they were willing to pick me back up and take me to my car, times when I would need to change the date or would be running late and they would accommodate me. The customer service is great and they make you feel very comfortable. If you don’t want to communicate through text..then don’t! Pay more money elsewhere. The wait time from the airport can be 15-30 mins (from my experience) so no it’s not IDEAL but I never had to wait longer than that. Some of these reviews are misconstruing and as a frequent customer I can say it is NOT what people are saying it is. They’re going to keep getting my business.
No problems using 2 Birds for park & shuttle. Had to extend my trip one day so I texted & left a voicemail but neither were acknowledged so it left me a little worried. But Anthony picked me up no problem & I paid the extra day. Very courteous otherwise.
Employees for this company are professional and courteous as well as very friendly. When I return to my car, my windshield was covered with snow and the driver took the time to clean my windshield and wait with me until the ice and snow had defrosted from my windows. Never before have I received that type of service from any shuttle company. That's why they are my preferred company whenever I need airport parking in the Cleveland Ohio area!