Crowne Plaza Cleveland Airport

Crowne Plaza Cleveland Airport

Unavailable
1 2 3 4 5
Good
2.9 miles from CLE
7230 Engle Rd, Middleburg Heights, OH, US

Overview

4.1

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Address
7230 Engle Rd, Middleburg Heights, OH, US
Google Map
Crowne Plaza Cleveland Airport
1 2 3 4 5
Good
7230 Engle Rd, Middleburg Heights, OH, US

Amenities

Google Reviews

4.1
Good
1 2 3 4 5
(Based on 958 reviews)
Brent B.
1 2 3 4 5
Ok for the price and fairly convenient to most of what’s in Cleveland. Had an issue with our room not smelling good so they were kind enough to change us to another room, but the new room has a clogged shower drain so it slowly filled up with water as you were using it. Not nice.
matt hawkins
1 2 3 4 5
To be honest I feel like the corporate set up of this hotel is messed up. It’s always under staffed and wait times to check in and do anything is extraordinarily long. The only saving grace was the one front desk worker named A.J. This is the second time I’ve stayed here on a Saturday night and both times she was working alone with way too much work for one person to handle. I felt terrible for her and all the problems she had to deal with but she was very kind and helpful and the only reason I would come back is because of her. Management and corporate need to get there stuff together, it’s unacceptable for a hotel of that size to have one employee on a weekend.
ER Causwell
1 2 3 4 5
Good facilities, even if a bit dated. Friendly staff and easy check-in process.



Only reason it didn't get 5 stars was not having dine-in restaurant service and having to pick up food from the front desk with no coffee options.



Seems a bit stuck in the height of the pandemic era, IMO. Things have changed for the better. I hope their service reflects that moving forward.



Otherwise very good stay and would recommend to travelers passing through the area.
BlazeStealth01 Hilly
1 2 3 4 5
Hi

I am writing you about my terrible experience regarding our stay with the Crown Plaza Cleveland Airport. We just completed our stay thankfully for this weekend! What a terrible experience from the start to the finish! I will never stay here EVER AGAIN and will post my review so others don’t either! What lack of empathy for their customers and IHG reward member!

After requesting and early check-in for Friday at 12pm and speaking with an employee confirming this is acceptable, we left early and arrived early around 12:30-1pm and was told there’s no availability and they would put us on a “list” to be first-come, first-serve and there were 6 people ahead of us! What awful customer service!

Later that same day we were awoken and evacuated due to a fire in the building. We requested extra towels and toilet paper because there was only 2 towels and a half roll of toilet paper in our room, once we got in there! No one ever delivered either forcing us to call a second time for towels and toilet paper and was told they were short on towels and someone will deliver. A whole day later…..still no towels or toilet paper!!!!! What inhumane people work at this hotel! We were forced to borrow toilet paper from a neighbor!! I also believe this is a violation of local and Department of Heath rules and regulations?!! We will find out soon when they respond to my inquiry.

I never had such a bad experience and blatant disregard for customers at a hotel in all of my life! I will never stay here again and possibly never stay at an IHG Hotel again! I never get this treatment at a Hilton or Marriott, EVER!
Christina Spier
1 2 3 4 5
0/5 stars I couldn't even book my room. I was put on hold for 10 minutes and then was "helped" by a staff member and then was disconnected. This happened 2x, so a total of 40+ minutes of my work day was wasted. Now I need to find another hotel because i refuse to try a 3rd time. Good luck!
Patrick Cates
1 2 3 4 5
Very nice, easy access, restaurant closed but can still make certain meals for pick up to your room, good food.
Julia Horaj
1 2 3 4 5
Room was comfortable, little older. Front desk was friendly. Unfortunately, they told me my breakfast coup could be used at the store, but in the morning at 5am, the front desk guy said no. Someone was wrong and this should be fixed. Hotel was quiet.
Ben Wedekemper
1 2 3 4 5
The number one reason I’m giving this a five star review is because of the customer service. I had a less than pleasant day and was struggling to find a place to stay. When I was finally able to get a room AJ was there to greet us. She was extremely helpful and kind even though it was clear she was over worked and struggling to keep up with all the calls, customers, and restaurant orders. She did it all! She is what makes this place great. Other than her it’s just average rooms close and convenient to airport. Thanks AJ, I hope to see you again soon!
robert danielson
1 2 3 4 5
We parked here for our flight from CLE airport it was nice and super convenient. Shuttle was very convenient and driver jerry was real friendly
Kenny
1 2 3 4 5
Hotel has been renovated. Hotel is old. Several restaurants nearby.
Contrivance
1 2 3 4 5
My overall experience staying here was great! I don't remember her name but I had troubles connecting my PS4 to the wifi because for some reason the login page and Sony's browser just aren't compatible but anyways the lady at the desk gave me the number to call which was really helpful. Here in California they probably would've told me they didn't know or there was nothing they could do. Even when I checked in I was greeted with open arms and smiles! PS the light switches are hidden under the lamps I had to ask where they were lmao
Skull Blazer
1 2 3 4 5
Friendly staff and good location. Drain in shower didn't work well, but other than that a great stay.
Katrina Johnson
1 2 3 4 5
Don’t stay here! While the staff was very accommodating, they can’t make up for the built in cigarette smell, lack of sound proofing and sub par coffee.
Sherri Vanek
1 2 3 4 5
Delicious food and the servers at our dinner were amazing. They took great measures in making sure things were Covid-safe. We were there for a retirement dinner.
Bill Kilbey
1 2 3 4 5
Super nice front desk people. Good location and comfy bed.
Philip nirchi
1 2 3 4 5
Great location and friendly staff. Rooms were comfy and updated .
Micky Miller
1 2 3 4 5
Twyla ( I hope I got her name right) was wonderful very pleasant and friendly a great addition to your team! Also the driver of the shuttle I'm sorry I didnt get his name he was just as nice ! I will be coming back!!
Nikki Geiger
1 2 3 4 5
Nice bed very comfortable and great food

I love the meatloaf
Dale Mazzola
1 2 3 4 5
Spent 2 comfortable nights with decent meal on the first night.
Tayler Johnstone
1 2 3 4 5
Besides the building being a little outdated (cosmetically could do with some updates) the girls at the front desk in the evening are awesome! Especially Tiffany!!! She is always so friendly and professional! She’s always one step head of her guests and attending their every need! Thank you, Tiffany! Corporate, give her a raise!
akiva coleman
1 2 3 4 5
Super helpful getting to and from the Avis car rental and the airport, nice soap
akiva coleman
1 2 3 4 5
Super helpful getting to and from the Avis car rental and the airport, nice soap
Angela Mcnulty
1 2 3 4 5
Great place to stay close to everything
Roger FabDude
1 2 3 4 5
Great staff, very attentive and will go above and beyond to make sure you're happy!
Rob
1 2 3 4 5
The van driver Chris is the very best, she told us a lot about your city and its history. A very sweet person. Hope you pay her enough. #bigtip
Rob
1 2 3 4 5
The van driver Chris is the very best, she told us a lot about your city and its history. A very sweet person. Hope you pay her enough. #bigtip
J S
1 2 3 4 5
Shades block the light nicely, but the way the bed's blankets are folded, I essentially had to make my own bed before I slept.
Gary Ma
1 2 3 4 5
BAD management in the age of virus. I didn't see any employees wearing masks. Not the van driver who took us from the airport even though we are obviously in a hot box situation in terms of sharing airborne virus--I was wearing a N95 mask the entire ride but no one else was. Not the receptionist who kept moving into my personal space while talking. There were no screens in front of the desk like many hotels I've been to. Management is either ignorant, doesn't care or both.
Stephen Utegg
1 2 3 4 5
Shuttle service not great. They say they run 24 hours a day every 15 minutes but we waited in the freezing cold with only a light jacket for 45 minutes before we called then they sent a shuttle driver 7:30 AM. Had park and fly so they did have room for us to check in and room was very nice. They didn't offer the free breakfast even for the inconvenience of having to wait for the shuttle in extremely cold. When I booked through their reservations I explained I wanted the free breakfast since we were flying the redeye all night and would be sleepy and hungry when we got there. They said it would be $10.95 per person for the breakfast. Seems like the least they could do is give us a breakfast since they didn't work shuttle like they said they would. If you do use this hotel make sure you don't rely on there shuttle promises and call when you are ready to be picked up. There were other hotel shuttles that came 3-4 times during our wait for our shuttle.
Sal Lakhani
1 2 3 4 5
Location is good. Lots of eatery places at walking distance. Huge hotel with nice indoor pool and sauna.
Susi Robison
1 2 3 4 5
I used the Crowne Plaza for Park and fly. Shuttle was right on time. Staff was very helpful. Will use them again.
mike sodano
1 2 3 4 5
Convenient location. Full-service facility. Plenty of parking. Lots of nearby amenities.
Jennifer Ratusz
1 2 3 4 5
Everyone was nice and helpful. However the beds were hard as bricks. Rooms were spacious.
David Calnan
1 2 3 4 5
Great corporate culture at this hotel from the shuttle drivers to the front desk to the restaurant. Very friendly and professional

The rooms are extremely clean. The coffee in the lobby is out extra early for the flight crews. The food was delicious very sad they were out of banana cake
Jeanine Fox
1 2 3 4 5
Oh btw I have never staying in any room that has spider webs on ceiling. New low! Housekeeping is awesome! And no night maintenance .
Chris Farrell
1 2 3 4 5
Great service!! I have been staying here for a few weeks for business. The staff are exceptionally friendly going above and beyond to make my visit more pleasant. Special thanks to Tiffany at the desk and Becky at the bar.
Rosie H
1 2 3 4 5
Staff here is friendly and accommodating. They always remember me, even though I am an occasional, infrequent guest. And they always provide outstanding customer service! Worth every penny and then some!
CHRISCASH73
1 2 3 4 5
Staff is extremely courteous! Clean place! Just one complaint. Minor thing. When room service comes, they're not putting bar soap in bathroom to wash hands with. Not one in there upon arrival or the next day after room service cleaning lady. Great place though.
Dave McGinty
1 2 3 4 5
Stayed two weekend nights. Very nice rooms - clean and fresh. Good breakfast buffet in a real restaurant atmosphere. Optional breakfast from a menu can be ordered. Shuttles to local area locations were available Plus shuttle to the airport.
Victoria Conner
1 2 3 4 5
Staff is super friendly. Bed was comfy. Very quiet hotel, great for a good night's rest. Management is FANTASTIC!! Terrific restaurant with large menu, attentive servers and great food. Plenty of parking available. Clean pool. Great location.
Amanda Elia
1 2 3 4 5
They have a parking service here for the airport. You get what you pay for. Great price.... but they don’t exactly tell you that no matter what time you book and check in, they are going to fill up every shuttle with pilots and flight attendants before you. We checked in at 430am and were told told that we couldn’t get on the 445 because the flight crew was their “main priority”. Devil is in the details. At least they were friendly about it?
Joanna Galonek
1 2 3 4 5
Best Crowne Plaza I've stayed in! Looks recently renovated, rooms look great! Nice new gym as well. Pool is a very generous size. Didn't try the restaurant but heard good things. Thanks for a great stay!
Britney Summers
1 2 3 4 5
Exceptional staff. Clean,quiet, and very comfortable. This hotel and its employees are the best around . I've stayed at this hotel numerous times and had a good experience each time. Safe, great location with many restaurants near by. Highly recommend!
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