Crowne Plaza Cleveland Airport

Super nice front desk people. Good location and comfy bed.

My overall experience staying here was great! I don't remember her name but I had troubles connecting my PS4 to the wifi because for some reason the login page and Sony's browser just aren't compatible but anyways the lady at the desk gave me the number to call which was really helpful. Here in California they probably would've told me they didn't know or there was nothing they could do. Even when I checked in I was greeted with open arms and smiles! PS the light switches are hidden under the lamps I had to ask where they were lmao

My only complaints are no hot water during shower, and trash cans had no bags, and would like more variety in what is referred to as the “gift shop” it doesn’t seem at all like a gift shop.



The food was amazing I had dinner and breakfast during my stay

Beds were incredibly comfortable

Pillows and blanket were like a cloud ☁️



Enjoyed the fitness room.

Our trip this weekend started off rocky, when our room was not ready for almost an hour! But that all changed once Tameka approached us with concern what we needed. Tameka asked us what we needed, and simply set us up with a room in seconds! She was so helpful, respectful, and made us giggle. Because of her help, we were satisfied and finally got a room! Thank you Tameka and the hotel staff for working hard!

The restaurant on site was the best part of our stay. The bartender Becky was awesome! When we first checked in we were checked into a dirty room (linen's stripped but still piled on floor, garbage in room, etc...) so back to the front desk we went, room #2 was better but still a hassle to deal with that. The front desk was polite about it and apologized and explained that they are short staffed. They do have a shuttle to the airport which is quite handy.

Hotel staff is extremely friendly and helpful. Restaurant food was great as well!

Clean. Friendly and courteous staff. Delicious restaurant with amazing servers. Pool was freezing and sauna door didn't seal so it doesn't heat up much (those amenities are why i chose this hotel) so i was disappointed. The most comfortable bed I've ever slept in!

Friendly staff and good location. Drain in shower didn't work well, but other than that a great stay.

Great location and friendly staff. Rooms were comfy and updated .

Great staff, very attentive and will go above and beyond to make sure you're happy!

Besides the building being a little outdated (cosmetically could do with some updates) the girls at the front desk in the evening are awesome! Especially Tiffany!!! She is always so friendly and professional! She’s always one step head of her guests and attending their every need! Thank you, Tiffany! Corporate, give her a raise!

Super helpful getting to and from the Avis car rental and the airport, nice soap

Great place to stay close to everything

Shades block the light nicely, but the way the bed's blankets are folded, I essentially had to make my own bed before I slept.

Day 1 of my 3 day stay and this hotel is perfect 👌. It's clean, quiet, the staff is very accommodating. I would definitely stay here again.

The number one reason I’m giving this a five star review is because of the customer service. I had a less than pleasant day and was struggling to find a place to stay. When I was finally able to get a room AJ was there to greet us. She was extremely helpful and kind even though it was clear she was over worked and struggling to keep up with all the calls, customers, and restaurant orders. She did it all! She is what makes this place great. Other than her it’s just average rooms close and convenient to airport. Thanks AJ, I hope to see you again soon!

Tina, the front desk person was the friendliest and most accommodating employee I've ever come across at a hotel. She made sure to go above and beyond to ensure our family enjoyed our stay to the fullest potential. I don't know if she's a manager or not, but she definitely deserves a promotion if not. Best hotel experience in my life and it was all thanks to Tina and the other staff working.

We parked here for our flight from CLE airport it was nice and super convenient. Shuttle was very convenient and driver jerry was real friendly

nice clean hotel; staff was super nice; they honored all of our requests (we went with 16 kids and family to hockey tournament); pool was nice and clean; sauna was nice; elevators took forever but no knock on them for that

The staff was nice. The room was nice. The shower felt great. I couldn't figure the heat but I should have called them. So I was a bit cold. I couldn't figure out the lights in the room either. Still tho. It was a nice room. I feel like a second stay there would be even better. I'm sure of it. And it was the night of the storm and the driver was excellent and got me there safely.

Staff here is friendly and accommodating. They always remember me, even though I am an occasional, infrequent guest. And they always provide outstanding customer service! Worth every penny and then some!

Staff is extremely courteous! Clean place! Just one complaint. Minor thing. When room service comes, they're not putting bar soap in bathroom to wash hands with. Not one in there upon arrival or the next day after room service cleaning lady. Great place though.

Great service!! I have been staying here for a few weeks for business. The staff are exceptionally friendly going above and beyond to make my visit more pleasant. Special thanks to Tiffany at the desk and Becky at the bar.

I have to say, we stayed here this past weekend… The hotel is beautiful & the rooms are cozy!



This is a full service hotel, and I didn’t know what that meant exactly until we stayed here. The front desk Receptionist was super nice & helpful. Mr. Alex was wonderful from the moment we arrived. Very helpful & informative. He was great, and treated us like family.



Same with Shauna in the Restaurant, she also was amazing! Made sure we were good and kept checking on us. Took time to chat, even tho she was busy. Much appreciated from all aspects of Customer Service from the employees here - they need raises. They are wonderful!



Highly recommend and we WILL be back!

We went there for a day stay. The room was decent. I did find Marijuana buds INSIDE the water reservoir of the Keurig. Wasnt upset about it, but very surprised. When I told the staff they handled the situation very professionally. It was a nice quiet spot to spend several hours away! Good price too!

The van driver Chris is the very best, she told us a lot about your city and its history. A very sweet person. Hope you pay her enough. #bigtip

Great corporate culture at this hotel from the shuttle drivers to the front desk to the restaurant. Very friendly and professional

The rooms are extremely clean. The coffee in the lobby is out extra early for the flight crews. The food was delicious very sad they were out of banana cake

Not bad but expensive when you just need a place to lay your head before a flight. Not really close to the airport either. Front desk service was very nice (Twila) and so was the shuttle driver (Leo). There was no toilet paper in my room. Odd!

Shuttle service not great. They say they run 24 hours a day every 15 minutes but we waited in the freezing cold with only a light jacket for 45 minutes before we called then they sent a shuttle driver 7:30 AM. Had park and fly so they did have room for us to check in and room was very nice. They didn't offer the free breakfast even for the inconvenience of having to wait for the shuttle in extremely cold. When I booked through their reservations I explained I wanted the free breakfast since we were flying the redeye all night and would be sleepy and hungry when we got there. They said it would be $10.95 per person for the breakfast. Seems like the least they could do is give us a breakfast since they didn't work shuttle like they said they would. If you do use this hotel make sure you don't rely on there shuttle promises and call when you are ready to be picked up. There were other hotel shuttles that came 3-4 times during our wait for our shuttle.

The staff is very friendly and the restaurant is delicious. Definitely somewhere I would stay when visiting the area

room so clean.. the location is perfect its next to starbucks, olive garden, gas stations on in walking distance.. and great customer service

Spent 2 comfortable nights with decent meal on the first night.

Delicious food and the servers at our dinner were amazing. They took great measures in making sure things were Covid-safe. We were there for a retirement dinner.

Twyla ( I hope I got her name right) was wonderful very pleasant and friendly a great addition to your team! Also the driver of the shuttle I'm sorry I didnt get his name he was just as nice ! I will be coming back!!

Very clean, and smelled clean. The room was quiet. Front desk staff were super friendly. Would have loved to give this place 5 stars, but the mattresses were not great. One bed felt tipped to one side, and the other didn't have the same problem but still didn't feel very comfortable.

Stayed one night for business. The property is older (looks like it used to be a Holiday Inn at one point) and could use some updates (particularly the bathrooms) but the room was clean and bar/restaurant on site was good with good service. Would stay again.

5 STARS! ⭐⁣

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While searching for a hotel in Cleveland Ohio every single one I looked at had AWFUL reviews! Bed bugs, dirty floors, broken showers, absolutely terrible. ⁣

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I finally stumbled across the Crowne Plaza, a 4.1 star hotel on Google. The reviews for this one weren't great either! However, I decided it was the best fit for me. ⁣

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Upon arrival the hotel was easy to find coming into town. The parking lot was large with a lot of open spots. The front desk agent Brian was FANTASTIC. Best customer service I've ever had! He helped me to find a luggage cart right away.⁣

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My room was BEAUTIFUL! Upon entering the bathroom was on the right. The tub/shower was very clean and all of the amenities were included. The bed was huge and 10/10 for comfort. There were also two chairs and two desks. The window was massive and had blackout curtains. ⁣There was also a refrigerator included in the room, and the microwave was located in the lobby.



The hotel also has its own Italian restaurant, available for breakfast, lunch and dinner. It also had a full bar. Near the restaurant is an amazingly large pool as well.⁣

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My experience at the Crowne Plaza was definitely a 10/10 and I would be happy to stay there again!

I truly loved everything about this hotel. It was very nice from amenities to decor. The bed was super comfy and the room was spotless. Every hotel should strive to be like this one!

This place is awesome. I highly recommend. If you are a travel night shift use dayuse.com to book the room. Offered room through the day. Totally worth it.

Hotel is definitely a hidden gem we just ran into some issues with not being able to find a bathroom near the lobby , at least 1 elevators was out of order. The pool water was a perfect temp not cold at all. The rooms were clean and a decent size. Never got to try the breakfast nor the restaurant but it looked cool.

The staff is AMAZING!!! Friendly and accommodating. The rooms are clean and comfy. This is our home away from home when visiting. We have stayed several times and plan on returning soon!!!

Phenomenal hotel. Four exercise room with ellipticals treadmill‘s and weights. A restaurant with a full-service bar. Staff was super friendly.

Very nice, easy access, restaurant closed but can still make certain meals for pick up to your room, good food.

Nice bed very comfortable and great food

I love the meatloaf

Super helpful getting to and from the Avis car rental and the airport, nice soap

Dan the bell man met us at the Airport and picked us up in the shuttle. There is not a kinder human I have met in a hotel stay. He was kind professional and courteous. We for in late and he offered to get us anything we needed (we had two small kids with us) he really went above and beyond to make our stay wonderful.

There was a issue with our booking and front desk solved it without a hitch. All and all a 10 out of ten would recommend and will be staying again. As long as I can book around Dan's work schedule.

The rooms were clean and comfortable. The main desk and maintenance man were very helpful as our TV had some issues. I would stay here again.

The van driver Chris is the very best, she told us a lot about your city and its history. A very sweet person. Hope you pay her enough. #bigtip

Here for a Military Ball. Our room was on the first floor, King bed with a balcony. Very tall ceilings and roomy. The room definitely could use some updating. The walls had paint peeling, sliding balcony door didn't close all the way, so their was a draft, and the lock needs replaced. The lock was just a hand made lock, that could easily be broken. No view from the balcony, slightly private. Definitely could be updated. The bathroom was the smallest bathroom of any hotels I've been too. Especially with the size of the room. It could use some updating and cleaned better. The elevator was out of service, so we had to take the stairs. Not fun, in a long dress and heels.

Nice restaurant and full bar downstairs. Didn't get to experience, but looked very nice. Few coffee shops and restaurants within walking distance.

Overall good place for park, sleep and fly. Walls are paper thin so you hear whats going on next to you. Was charged more than we were quoted when we made reservation. Shuttle was good for most part. Returning was a runaround, shuttle didn't show up when we were told it would be there so we ended up waiting 45 minutes for our ride back.

Wife had an early flight from Hopkins so decided to stay night before. Several choices in the area but decided on this. Glad we did! Very clean and front desk staff were some of the friendliest I’ve ever experienced. Beds very comfortable. Many amenities including a bar and restaurant on site. Will definitely stay here again if needed. Thanks to employees there.

Good facilities, even if a bit dated. Friendly staff and easy check-in process.



Only reason it didn't get 5 stars was not having dine-in restaurant service and having to pick up food from the front desk with no coffee options.



Seems a bit stuck in the height of the pandemic era, IMO. Things have changed for the better. I hope their service reflects that moving forward.



Otherwise very good stay and would recommend to travelers passing through the area.

Location is good. Lots of eatery places at walking distance. Huge hotel with nice indoor pool and sauna.

I used the Crowne Plaza for Park and fly. Shuttle was right on time. Staff was very helpful. Will use them again.

My company booked us here. I had read the reviews and concluded that this place was going to suck. I was pleasantly surprised. It's actually a nice place. The shuttle driver was friendly and answered any questions we had about the area. Hotel staff was also helpful and courteous. The rooms are small but decent. Beds were very comfortable. The bathroom was a bit on the smaller side. There is a mini fridge but no microwave. There is an on-site restaurant/bar. The food is actually pretty decent. Very friendly waitstaff. Overall my stay was very pleasant. I really can't understand why the reviews were so bad?

Stayed on the 4th floor, had a clean room and comfortable furnishings. Super friendly front desk and the cleaning crew is thorough and punctual. We visited the restaurant once for the breakfast buffet and again for a late drink, excellent on both visits. I will stay here again next time I'm in town.

Staff is super friendly. Bed was comfy. Very quiet hotel, great for a good night's rest. Management is FANTASTIC!! Terrific restaurant with large menu, attentive servers and great food. Plenty of parking available. Clean pool. Great location.

Exceptional staff. Clean,quiet, and very comfortable. This hotel and its employees are the best around . I've stayed at this hotel numerous times and had a good experience each time. Safe, great location with many restaurants near by. Highly recommend!

Best Crowne Plaza I've stayed in! Looks recently renovated, rooms look great! Nice new gym as well. Pool is a very generous size. Didn't try the restaurant but heard good things. Thanks for a great stay!

Stayed two weekend nights. Very nice rooms - clean and fresh. Good breakfast buffet in a real restaurant atmosphere. Optional breakfast from a menu can be ordered. Shuttles to local area locations were available Plus shuttle to the airport.

Convenient location. Full-service facility. Plenty of parking. Lots of nearby amenities.

The hotel is a little on the older side, but the staff was amazing. Dan the Bell Man was outstanding. They offered to drive you anywhere within a 5mile radius on the shuttle. Extremely helpful and nice

Very comfortable and relaxing. Food for breakfast and dinner was great. The shuttles helped us get to the airport which was really relieving. The room was well-furnished and clean. No complaints except the VERY loud fire alarm going off 5 times during the night. Since it was a pool issue and not usual, seems like I just got unlucky on that day.