Crowne Plaza Cleveland Airport

Crowne Plaza Cleveland Airport

Unavailable
1 2 3 4 5
Good
2.9 miles from CLE
7230 Engle Rd, Middleburg Heights, OH, US

Overview

4.1

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Address
7230 Engle Rd, Middleburg Heights, OH, US
Google Map

Amenities

Google Reviews

4.1
Good
1 2 3 4 5
(Based on 1063 reviews)
Bill Kilbey
1 2 3 4 5
Super nice front desk people. Good location and comfy bed.
Contrivance
1 2 3 4 5
My overall experience staying here was great! I don't remember her name but I had troubles connecting my PS4 to the wifi because for some reason the login page and Sony's browser just aren't compatible but anyways the lady at the desk gave me the number to call which was really helpful. Here in California they probably would've told me they didn't know or there was nothing they could do. Even when I checked in I was greeted with open arms and smiles! PS the light switches are hidden under the lamps I had to ask where they were lmao
Josh Duchow
1 2 3 4 5
Hotel staff is extremely friendly and helpful. Restaurant food was great as well!
Marianne Jackson
1 2 3 4 5
Clean. Friendly and courteous staff. Delicious restaurant with amazing servers. Pool was freezing and sauna door didn't seal so it doesn't heat up much (those amenities are why i chose this hotel) so i was disappointed. The most comfortable bed I've ever slept in!
Skull Blazer
1 2 3 4 5
Friendly staff and good location. Drain in shower didn't work well, but other than that a great stay.
Philip nirchi
1 2 3 4 5
Great location and friendly staff. Rooms were comfy and updated .
Roger FabDude
1 2 3 4 5
Great staff, very attentive and will go above and beyond to make sure you're happy!
Tayler Johnstone
1 2 3 4 5
Besides the building being a little outdated (cosmetically could do with some updates) the girls at the front desk in the evening are awesome! Especially Tiffany!!! She is always so friendly and professional! She’s always one step head of her guests and attending their every need! Thank you, Tiffany! Corporate, give her a raise!
akiva coleman
1 2 3 4 5
Super helpful getting to and from the Avis car rental and the airport, nice soap
Angela Mcnulty
1 2 3 4 5
Great place to stay close to everything
J S
1 2 3 4 5
Shades block the light nicely, but the way the bed's blankets are folded, I essentially had to make my own bed before I slept.
Angela O
1 2 3 4 5
Day 1 of my 3 day stay and this hotel is perfect 👌. It's clean, quiet, the staff is very accommodating. I would definitely stay here again.
Ben Wedekemper
1 2 3 4 5
The number one reason I’m giving this a five star review is because of the customer service. I had a less than pleasant day and was struggling to find a place to stay. When I was finally able to get a room AJ was there to greet us. She was extremely helpful and kind even though it was clear she was over worked and struggling to keep up with all the calls, customers, and restaurant orders. She did it all! She is what makes this place great. Other than her it’s just average rooms close and convenient to airport. Thanks AJ, I hope to see you again soon!
josh millsaps
1 2 3 4 5
Tina, the front desk person was the friendliest and most accommodating employee I've ever come across at a hotel. She made sure to go above and beyond to ensure our family enjoyed our stay to the fullest potential. I don't know if she's a manager or not, but she definitely deserves a promotion if not. Best hotel experience in my life and it was all thanks to Tina and the other staff working.
robert danielson
1 2 3 4 5
We parked here for our flight from CLE airport it was nice and super convenient. Shuttle was very convenient and driver jerry was real friendly
Luis Torres
1 2 3 4 5
The staff was nice. The room was nice. The shower felt great. I couldn't figure the heat but I should have called them. So I was a bit cold. I couldn't figure out the lights in the room either. Still tho. It was a nice room. I feel like a second stay there would be even better. I'm sure of it. And it was the night of the storm and the driver was excellent and got me there safely.
Rosie H
1 2 3 4 5
Staff here is friendly and accommodating. They always remember me, even though I am an occasional, infrequent guest. And they always provide outstanding customer service! Worth every penny and then some!
CHRISCASH73
1 2 3 4 5
Staff is extremely courteous! Clean place! Just one complaint. Minor thing. When room service comes, they're not putting bar soap in bathroom to wash hands with. Not one in there upon arrival or the next day after room service cleaning lady. Great place though.
Chris Farrell
1 2 3 4 5
Great service!! I have been staying here for a few weeks for business. The staff are exceptionally friendly going above and beyond to make my visit more pleasant. Special thanks to Tiffany at the desk and Becky at the bar.
Trina Marie
1 2 3 4 5
I have to say, we stayed here this past weekend… The hotel is beautiful & the rooms are cozy!



This is a full service hotel, and I didn’t know what that meant exactly until we stayed here. The front desk Receptionist was super nice & helpful. Mr. Alex was wonderful from the moment we arrived. Very helpful & informative. He was great, and treated us like family.



Same with Shauna in the Restaurant, she also was amazing! Made sure we were good and kept checking on us. Took time to chat, even tho she was busy. Much appreciated from all aspects of Customer Service from the employees here - they need raises. They are wonderful!



Highly recommend and we WILL be back!
Rob
1 2 3 4 5
The van driver Chris is the very best, she told us a lot about your city and its history. A very sweet person. Hope you pay her enough. #bigtip
David Calnan
1 2 3 4 5
Great corporate culture at this hotel from the shuttle drivers to the front desk to the restaurant. Very friendly and professional

The rooms are extremely clean. The coffee in the lobby is out extra early for the flight crews. The food was delicious very sad they were out of banana cake
Barbara Pixton
1 2 3 4 5
Not bad but expensive when you just need a place to lay your head before a flight. Not really close to the airport either. Front desk service was very nice (Twila) and so was the shuttle driver (Leo). There was no toilet paper in my room. Odd!
Stephen Utegg
1 2 3 4 5
Shuttle service not great. They say they run 24 hours a day every 15 minutes but we waited in the freezing cold with only a light jacket for 45 minutes before we called then they sent a shuttle driver 7:30 AM. Had park and fly so they did have room for us to check in and room was very nice. They didn't offer the free breakfast even for the inconvenience of having to wait for the shuttle in extremely cold. When I booked through their reservations I explained I wanted the free breakfast since we were flying the redeye all night and would be sleepy and hungry when we got there. They said it would be $10.95 per person for the breakfast. Seems like the least they could do is give us a breakfast since they didn't work shuttle like they said they would. If you do use this hotel make sure you don't rely on there shuttle promises and call when you are ready to be picked up. There were other hotel shuttles that came 3-4 times during our wait for our shuttle.
Roberta Salyer
1 2 3 4 5
The staff is very friendly and the restaurant is delicious. Definitely somewhere I would stay when visiting the area
Fareed Salaudeen
1 2 3 4 5
room so clean.. the location is perfect its next to starbucks, olive garden, gas stations on in walking distance.. and great customer service
Dale Mazzola
1 2 3 4 5
Spent 2 comfortable nights with decent meal on the first night.
Sherri Vanek
1 2 3 4 5
Delicious food and the servers at our dinner were amazing. They took great measures in making sure things were Covid-safe. We were there for a retirement dinner.
Micky Miller
1 2 3 4 5
Twyla ( I hope I got her name right) was wonderful very pleasant and friendly a great addition to your team! Also the driver of the shuttle I'm sorry I didnt get his name he was just as nice ! I will be coming back!!
Tracey K
1 2 3 4 5
Very clean, and smelled clean. The room was quiet. Front desk staff were super friendly. Would have loved to give this place 5 stars, but the mattresses were not great. One bed felt tipped to one side, and the other didn't have the same problem but still didn't feel very comfortable.
Nicole
1 2 3 4 5
5 STARS! ⭐⁣



While searching for a hotel in Cleveland Ohio every single one I looked at had AWFUL reviews! Bed bugs, dirty floors, broken showers, absolutely terrible. ⁣



I finally stumbled across the Crowne Plaza, a 4.1 star hotel on Google. The reviews for this one weren't great either! However, I decided it was the best fit for me. ⁣



Upon arrival the hotel was easy to find coming into town. The parking lot was large with a lot of open spots. The front desk agent Brian was FANTASTIC. Best customer service I've ever had! He helped me to find a luggage cart right away.⁣



My room was BEAUTIFUL! Upon entering the bathroom was on the right. The tub/shower was very clean and all of the amenities were included. The bed was huge and 10/10 for comfort. There were also two chairs and two desks. The window was massive and had blackout curtains. ⁣There was also a refrigerator included in the room, and the microwave was located in the lobby.



The hotel also has its own Italian restaurant, available for breakfast, lunch and dinner. It also had a full bar. Near the restaurant is an amazingly large pool as well.⁣



My experience at the Crowne Plaza was definitely a 10/10 and I would be happy to stay there again!
Jennifer Lynn Goertler
1 2 3 4 5
I truly loved everything about this hotel. It was very nice from amenities to decor. The bed was super comfy and the room was spotless. Every hotel should strive to be like this one!
Kevin Bookman
1 2 3 4 5
This place is awesome. I highly recommend. If you are a travel night shift use dayuse.com to book the room. Offered room through the day. Totally worth it.
Matthew G
1 2 3 4 5
Hotel is definitely a hidden gem we just ran into some issues with not being able to find a bathroom near the lobby , at least 1 elevators was out of order. The pool water was a perfect temp not cold at all. The rooms were clean and a decent size. Never got to try the breakfast nor the restaurant but it looked cool.
jennifer roberts
1 2 3 4 5
The staff is AMAZING!!! Friendly and accommodating. The rooms are clean and comfy. This is our home away from home when visiting. We have stayed several times and plan on returning soon!!!
Peter Habibjn
1 2 3 4 5
Phenomenal hotel. Four exercise room with ellipticals treadmill‘s and weights. A restaurant with a full-service bar. Staff was super friendly.
Patrick Cates
1 2 3 4 5
Very nice, easy access, restaurant closed but can still make certain meals for pick up to your room, good food.
Nikki Geiger
1 2 3 4 5
Nice bed very comfortable and great food

I love the meatloaf
akiva coleman
1 2 3 4 5
Super helpful getting to and from the Avis car rental and the airport, nice soap
Elizabeth Campbell
1 2 3 4 5
Dan the bell man met us at the Airport and picked us up in the shuttle. There is not a kinder human I have met in a hotel stay. He was kind professional and courteous. We for in late and he offered to get us anything we needed (we had two small kids with us) he really went above and beyond to make our stay wonderful.

There was a issue with our booking and front desk solved it without a hitch. All and all a 10 out of ten would recommend and will be staying again. As long as I can book around Dan's work schedule.
Judy Jordan
1 2 3 4 5
The rooms were clean and comfortable. The main desk and maintenance man were very helpful as our TV had some issues. I would stay here again.
Rob
1 2 3 4 5
The van driver Chris is the very best, she told us a lot about your city and its history. A very sweet person. Hope you pay her enough. #bigtip
Randy Falter
1 2 3 4 5
Wife had an early flight from Hopkins so decided to stay night before. Several choices in the area but decided on this. Glad we did! Very clean and front desk staff were some of the friendliest I’ve ever experienced. Beds very comfortable. Many amenities including a bar and restaurant on site. Will definitely stay here again if needed. Thanks to employees there.
ER Causwell
1 2 3 4 5
Good facilities, even if a bit dated. Friendly staff and easy check-in process.



Only reason it didn't get 5 stars was not having dine-in restaurant service and having to pick up food from the front desk with no coffee options.



Seems a bit stuck in the height of the pandemic era, IMO. Things have changed for the better. I hope their service reflects that moving forward.



Otherwise very good stay and would recommend to travelers passing through the area.
Sal Lakhani
1 2 3 4 5
Location is good. Lots of eatery places at walking distance. Huge hotel with nice indoor pool and sauna.
Susi Robison
1 2 3 4 5
I used the Crowne Plaza for Park and fly. Shuttle was right on time. Staff was very helpful. Will use them again.
Victoria Conner
1 2 3 4 5
Staff is super friendly. Bed was comfy. Very quiet hotel, great for a good night's rest. Management is FANTASTIC!! Terrific restaurant with large menu, attentive servers and great food. Plenty of parking available. Clean pool. Great location.
Britney Summers
1 2 3 4 5
Exceptional staff. Clean,quiet, and very comfortable. This hotel and its employees are the best around . I've stayed at this hotel numerous times and had a good experience each time. Safe, great location with many restaurants near by. Highly recommend!
Joanna Galonek
1 2 3 4 5
Best Crowne Plaza I've stayed in! Looks recently renovated, rooms look great! Nice new gym as well. Pool is a very generous size. Didn't try the restaurant but heard good things. Thanks for a great stay!
Dave McGinty
1 2 3 4 5
Stayed two weekend nights. Very nice rooms - clean and fresh. Good breakfast buffet in a real restaurant atmosphere. Optional breakfast from a menu can be ordered. Shuttles to local area locations were available Plus shuttle to the airport.
mike sodano
1 2 3 4 5
Convenient location. Full-service facility. Plenty of parking. Lots of nearby amenities.
Nate Grigsby
1 2 3 4 5
The hotel is a little on the older side, but the staff was amazing. Dan the Bell Man was outstanding. They offered to drive you anywhere within a 5mile radius on the shuttle. Extremely helpful and nice
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