I took awhile to check in due to several people ahead of us and only one person at the counter. Also, we had to wait over 30 minutes to get our car after drop-off from the airport as our car was in a remote lot and no one knew about it. Overall, the service was good.
Albert, our driver was completely professional. He handled our bags with care. It was a smooth transport from the airport to our car. Kudos to Albert working the overnight shift!!!
Outstanding service!! From the morning team that took us to the airport to the evening team that picked me up. The paperwork was minimal the wait times were minimal. Awesome team.
The drivers are Amazing and I've experienced excellent service with a few of the office employees too. My best experience was putting luggage in my car. The shuttle driver got out of the van to help me which was Simply Amazing!!!
love this lot! close to the airport, friendly and usually gets you in and out quickly. Always still give yourself extra time cause other people are unpredictable. :)
great experience parking the car.shuttle drivers were very friendly, helpful and courteous. in and out of their facility was very quick. a little out of the way to find, but worth the extra few minutes to save $$
I've been using Payless for at least 5 years... usually once or twice a year. I take early flights so I need to get to the airport around 5am. Payless has been very good -- with one exception -- about timely shuttle service for these early flights. I just checked, however, and see that the shuttle is not available until 5am so I will have to find another long term parking option. I feel sad about that...
No problems when I dropped my car off. When I returned from my trip and called for pick up I was left on hold for good 12 mins. Had to call back a couple times regarding the pick up location as complete information wasn’t given when they did talk to me after 12 mins hold. When the driver picked me up he called to get my car pulled up. When I got there I asked questions about 3 different fees that were charged that email confirmation had no mention of. The agent gave me attitude, so nasty no clue how she is employed there. Manager came over explained, didn’t apologize for the agent’s rude behavior. Manager herself wasn’t rude but Wasn’t very friendly either. All fees and drama done my car still wasn’t brought up front. Did not need all that drama after a long flight. Spare yourself, pay a few extra bucks and book a company that knows what they are doing. If you are expecting any kind of customer service from desk agents, you are in wrong place. Dealt with two different shuttle drivers, both very helpful and professional.
Had my interior detailed while I was away and they did an excellent job. Good parking rates also. All around great experience.
Best airport parking in the philly area! I have always parked here, they are reliable and very fast. Every time I've gone, the shuttle has always been there within 5 minutes and the staff is always friendly. Takes a bit longer for them to pick you up when you get back on a late flight but usually only 1 person working that late so it's understandable.
To be honest, their process seems kind of shaky and they're usually understaffed BUT they always get us to the gate on time. The drivers are friendly and efficient. They are very competitively priced. The best part is, if you ask for it, upon your return, they will meet you at the terminal in your vehicle so you don't have to wait for a shuttle back to your car. That's amazing. We've had them clean the car a couple of times while we traveled and they did a good job. It was nice to come back to a clean car!