Staff has been wonderful. On my last return home I apparently lost truck keys and could not start the engine to get home. My roadside assistance Co attempted for 2 hours to get a locksmith there but it was midnight. The driver for PnF kept circling around to check on me until I decided to get a hotel room until the morning. While waiting for the locksmith to arrive the next day, the staff asked me to sit in the office so I wouldn’t get overheated in the 95° weather. Great customer service.
The door to door service is awesome, and the drivers are very nice. We’ve walked in from the various lots at MSY, sweating and hot by the time you get to the terminal or your car. Here? They usually pull up by your car before you even can get your stuff out, and I’ve never had to wait more than a minute or two at baggage claim for a pickup. You don’t have to call them for pickup, either. They are constantly making the rounds.
The staff is always friendly and professional. I have never had to wait more than 30 seconds for the shuttle to come pick me up at my car.. usually they are waiting for me! They really run a seamless operation.
I've use Park 'N Fly for years, and they have the best customer service. They're always reliable and I have never had a problem with them ever. It's totally worth it to park there instead of at the airport, then get dropped off right at the departure gate. The drivers and the cashiers are always friendly and helpful, and the vans are clean. I recommend them highly.
I like Park N Fly because the convenience and friendly staff. Everyone is so nice and eager to help. I never have to wait for a shuttle and that means a lot when you’re running a little late getting to the airport, or at the end of a long trip and you’re just ready to get home. Park N Fly is the best!
Easy on-line process to reserve a spot. Convenient location across from the NO airport. Did not have to wait for Courtesy Van to pick me up for either trip to and from airport. Easy entry and exit process. Cordial drivers to and from airport who helped me with my bag. Will use PNF in the future! Sue L.
Overall 5 star service once on the lot. Website was easy to schedule & pay, however, was not able to get my pw to go into my acct. or set up a new acct. on my mobile phone......mainly because you have to go backwards in calender time one month at a time. Try doing that back to 1950!
Conveniently close to the airport. Great rates and the shuttle was quick and timely. Also the drivers help with bags. I felt like my car was safe while I was away.
Friendly staff. Nice buses. Quick service. Friendly staff both ways. Attendant was great she even offered us cold water. It was a very hot day. Will continue to use service. App is very good.
Very cost efficient. Personnel Were very courteous and efficient. Vehicles were clean and in good shape. Minimal waiting to be picked up and delivered to the airport, as well as minimal waiting to be picked up from the airport and delivered to my vehicle. I really love using park and fly
Park and Fly in New Orleans has a very friendly staff and prompt service. I love parking here! I recommend Park and Fly to everyone. It's the best place for airport parking, in my opinion. Keep up the great work! Hope to see you again soon! :-)
We received EXCELLENT customer service. Prompt, courteous, informative, helpful, above and beyond, the drivers and the cashier. Parking lot very clean, organized. Bus very clean. We will use this company again and we will (we already have) tell friends, family and acquaintances about our experience and highly recommend using Park n Fly. Thank you all. We appreciate the great customer service and the ease of parking and transportation to the airport.