Everyone was extremely friendly. I had never used the service before, so I didn’t know what to expect. I was met at the gate coming in, and the attendant walked me through how to use my mobile app, instructed me on where to park, and told me that the bus would pick me up from my parking spot. When I returned the bus driver took me back to my vehicle, and the attendant at the exit gate offered me a bottle of water for my trip home. I’ll definitely be a return customer, and I’ll recommend the service to others as well.
Park N Fly has some of the best service personnel in the area.
Shuttle Vans are clean, Service on and off the van is always provided by asking first politely.
On time at each transfer point.
In particular, one stand out-- Rico...with service to an exemplary level. Professional and courteous, with exceptional follow through. I always measure service based on if I would have this member on my team. Park N Fly..keep this one as he's superb !
Adding the APP and scan in/out functions extremely useful!
And a nice little touch-- on your way out, ask for a bottle of cold water!
They were prompt in picking me up from when I exited my car. I arrived at the airport in plenty of time for my flight. My return was just as accommodating: the bus was there when I exited the airport at the designated pick up point. Only thing is I will have to gauge my time differently because Park ‘n Fly is no longer across the street from the airport. All and all I’ve never had a complaint in all the years I’ve used this shuttle bus.
Drivers were very prompt. We showed up at the front gate at 6am and was quickly greeted by a staff member who helped us scan our reservation. She then directed us to a row to park our car and the shuttle bus followed right after. Drive from parking to the new airport is a little farther, but I knew that coming in since the new airport is away from the old. Driver knew it was our first time at the new airport so she explained where the security line was and dropped us near the escalator to get us there quicker. Great service!
This is always a friendly. Safe and easy park. I actually returned and my battery was dead because I did not close a door correctly. They had a driver come and jumped my battery within 10 minutes. You will always park at and recommend Park ‘N’ Fly.
It was very quick & easy. Upon arrival very early in the morning, I was picked up right away. Upon return, very minimum wait. Drivers were very friendly and helpful. No issues with getting in or out of the parking area. Very friendly attendants at the gate when entering and leaving
I am a college student and pretty much can't do anything for myself, but Park 'N Fly made it way easier than I ever expected. I timed how long it took me from when I turned into the parking until when I made it through security at the airport and that took only 15 minutes! They make it really easy and they are very efficient.
Drivers are always friendly. We never have to wait long - departing or arriving. This service is worth every penny.
Never miss a flight out of NOLA again! Park 'n Fly made the trip to the airport very easy, with shuttle service waiting for us upon arrival both ways. Don't waste your time looking for parking at the airport. This is the way to go! Make reservations early, tho!
Staff has been wonderful. On my last return home I apparently lost truck keys and could not start the engine to get home. My roadside assistance Co attempted for 2 hours to get a locksmith there but it was midnight. The driver for PnF kept circling around to check on me until I decided to get a hotel room until the morning. While waiting for the locksmith to arrive the next day, the staff asked me to sit in the office so I wouldn’t get overheated in the 95° weather. Great customer service.
The door to door service is awesome, and the drivers are very nice. We’ve walked in from the various lots at MSY, sweating and hot by the time you get to the terminal or your car. Here? They usually pull up by your car before you even can get your stuff out, and I’ve never had to wait more than a minute or two at baggage claim for a pickup. You don’t have to call them for pickup, either. They are constantly making the rounds.
The staff is always friendly and professional. I have never had to wait more than 30 seconds for the shuttle to come pick me up at my car.. usually they are waiting for me! They really run a seamless operation.
I've use Park 'N Fly for years, and they have the best customer service. They're always reliable and I have never had a problem with them ever. It's totally worth it to park there instead of at the airport, then get dropped off right at the departure gate. The drivers and the cashiers are always friendly and helpful, and the vans are clean. I recommend them highly.
I like Park N Fly because the convenience and friendly staff. Everyone is so nice and eager to help. I never have to wait for a shuttle and that means a lot when you’re running a little late getting to the airport, or at the end of a long trip and you’re just ready to get home. Park N Fly is the best!
Easy on-line process to reserve a spot. Convenient location across from the NO airport. Did not have to wait for Courtesy Van to pick me up for either trip to and from airport. Easy entry and exit process. Cordial drivers to and from airport who helped me with my bag. Will use PNF in the future! Sue L.
Overall 5 star service once on the lot. Website was easy to schedule & pay, however, was not able to get my pw to go into my acct. or set up a new acct. on my mobile phone......mainly because you have to go backwards in calender time one month at a time. Try doing that back to 1950!
Conveniently close to the airport. Great rates and the shuttle was quick and timely. Also the drivers help with bags. I felt like my car was safe while I was away.
Friendly staff. Nice buses. Quick service. Friendly staff both ways. Attendant was great she even offered us cold water. It was a very hot day. Will continue to use service. App is very good.
Very cost efficient. Personnel Were very courteous and efficient. Vehicles were clean and in good shape. Minimal waiting to be picked up and delivered to the airport, as well as minimal waiting to be picked up from the airport and delivered to my vehicle. I really love using park and fly
Park and Fly in New Orleans has a very friendly staff and prompt service. I love parking here! I recommend Park and Fly to everyone. It's the best place for airport parking, in my opinion. Keep up the great work! Hope to see you again soon! :-)
We received EXCELLENT customer service. Prompt, courteous, informative, helpful, above and beyond, the drivers and the cashier. Parking lot very clean, organized. Bus very clean. We will use this company again and we will (we already have) tell friends, family and acquaintances about our experience and highly recommend using Park n Fly. Thank you all. We appreciate the great customer service and the ease of parking and transportation to the airport.