The new MSY terminal is definitely an upgrade compared to the old terminal. Logistically, parking and rental shuttles as well as rideshare services all use one curb which alleviates some of the traffic for passenger pick-up. Navigating through the airport could be challenging if you’re new to the terminal and you use the shuttle service upon arrival. All shuttle services drop the passengers on the lower level which is the same level and baggage claim. A passenger should enter the main doors and proceed to floor 3 for check-in with the individual airlines. The airlines are along the wall, and most have Customer Service agents ready to assist upon arrival. After checking in, passengers should then proceed to floor 2 where there is a central TSA checkpoint for all gates and airlines. Good news, the new terminal now offers Clear along with TSA Pre-Check which is great for frequent travelers. My usual wait time is no more than 10 minutes when traveling through. However, the general line could have longer wait times at peak hours during the day. The new restaurant options are amazing, and I am certain there is an option for fulfill your hunger needs. As far as seating, the new terminal has plenty of seating areas throughout for passenger. You can also find charging ports throughout on some of the seats. The free wifi works fairly well, so if you need to do some work, there should not be any issues. My only negative comment is the Club MSY lounge is usually full, and the wait time could run into your flight time which means you will have to sit in the terminal. The views are amazing, but if you’re looking to get away from the noise, and try some of the amazing food the lounge offers, then I suggest you arrive at the three hour window ahead of your flight to ensure you can have at least an hour in the lounge. Other than that, the staff is friendly throughout the terminal, and I haven’t had any issues with the restaurants throughout. I have tried several, and the food was good at each one. Overall, you can expect a new experience in the new terminal. Even at the peak, I was still able to find seating in the terminal. When I don’t have enough time to sit and eat, I usually order takeout. The food is usually ready within 10-15 minutes. I would recommend traveling through MSY to access destinations worldwide.
Pretty cool airport, it looks like they refurbished it and created a whole new terminal but it looks great and upgraded, even the bathrooms which look out on the apron! Pretty cool and looks advanced, the only issue is the car rental place is a shuttle away so that can take a while to get there.
Really nice airport. It reminded me of the newer sections of O’hare or Midway (I can’t recall) with the restaurants in the center. It was well laid out, I didn’t have to walk super far to get out. It wasn’t super noisy either. Cute jazz band in the lobby of retired military men.
Fantastic airport, first time flying and I'm glad I went out of here! We were quick to get through security and the selection of restaurants and places to get a snack are amazing. Very spacious as well, and bright to boot! I took a southwest flight out of here and it was very bumpy, so fun! It was like a roller coaster ride.
Good food choices. Give urself time because it was pretty busy. Had a layover here n found a good spot; terminal not in use to nap. There was also a good family restroom that worked good to freshen up for the day.
Airport is spacious and well organized. We had a flight departing at 10:50am, we arrived at the airport at 9:30am and got to our gate at 9:45am. The security line went by really fast, there were about 10 lines open. I also saw a line for TSA and clear check that had very few people in them. Right when we went thru security, there were signs for gate B and C to the left and gate A to the right. We were gate A1 so ours gate was just a few minutes walking time from security checkpoint, I believe it's gate A1-A6, so even if you're gate A6, it'll probably take you around 5mins to get to your gate if you're in a hurry . There're a lot of food vendors and stores open. There were also a lot of empty seatings with charging stations on them. Bathrooms were clean, I liked how there're family bathrooms and mother rooms here. For arrival, the baggage claim is on the same floor so it took us about 5mins to get to Baggage claim, pickup for arrival is just right in front of baggage claim. I really like the layout and ease of getting from one point to another here. Well designed airport!
An excellent airport for the size of the city! Recent design with modem and clean looks. Excellent WiFi and charging station options. Provides a good variety of restaurants and bars for the size of the airport as well!