The USA Park employee at the booth who also drove us to the airport at 5:30 in the morning was upbeat, efficient, and accommodating. Kudos to her. No problems on the return trip ten days later. I am a loyal customer forever.
Total Scam!!! They offer 4 free days of parking when you sign up for fast pass. I confirmed this when I entered the parking lot. Then they charge for a full day on a partial day. They told me hey would charge hourly for these rates. I also asked where the rates were posted and they are not. They will charge you however much they want when you exit.
Great team work! We were running a little late and the cashier was calling for a shuttle as we pulled up!
This was my first time using this lot. The employees made it a wonderful experience. The process was so easy. I love the fact that as you walk onto the shuttle a large hand sanitizer disposer is available.I would definitely recommend this lot .
This place is great. They are located so close to the airport entrance on Veterans. As you step on the shuttle, there is a hand sanitizer dispenser right there. Great idea with all that is going on. Everyone was so friendly. I highly recommend them.
Great first timer experience. Quick service, friendly staff, and very helpful when I called prior to my stay with quite a few questions. The coupons on their website are fantastic!!!
Really friendly staff, had no wait. I love the coupons they have online. Best service I've tried
IT was great. As I did not have my car keys, the staff was most gracious to us. All is well now as myv darling grandson brought my car keys to me
and we finally got home.
Parking convenient and drivers extremely friendly. I was able to get free parking using my Fast Pass! Great service!!
I park here every time I travel from MSY which is at least 3 times a year and I have never had an issue. Shuttle person is always friendly, my car is safe and secure. If you think the price is too high do some research, there is always a coupon to be found.
The airport lot is fine, but its SUUUUUPER CONFUSING if you're trying to drop your friend off at the airport terminal. The signage and google maps are not updated on where to go. Dont pull into the lot if you're just dropping someone off. Leave your friend on the side of the road just outside the parking lot and let em walk to the shuttle buses that will actually take them to the airport terminal.
Terrible service, unprofessional rude employee Darlene snapped at us when we asked why she tried to charge us $5 more per day than the agreed price. Darlene needs to go, hire some professional people, get rid of the racist, bitter employees. If I could give zero stars I would, never use this company.
I gotta be honest(maybe it's because I've only used them twice) but I've had zero issues using US Park for the veterans lot. First time I used the $5 a day coupon and total with tax came out to be what it was supposed to and the second time (which was this week) I downloaded a $10 off coupon for one day and paid $24 for parking Tuesday afternoon to Thursday afternoon and got a couple of bottles of water each time. I forgot my coupon the second time(some people claim they only take paper coupons) and the reader on the side wasn't reading the barcode so I handed the cashier my phone and she scanned it with no issue. Both times I've used USPark they have brought me right to the terminal whether it's two of us or 10 people. Will I use them again?yes d,I think people expect to much for $15 a day ,big yes ,thanks
Lots of space for parking but we went on a bank holiday so hard to choose how busy it'd be the rest of the time.
The services is average , but the staff is terrible at least in the office. After waiting for almost an hour I called the office requesting a shuttle, the phone operator (female voice) said “it’s on the way” then proceeded to just hang up the phone as I started to say “okay, thank you”.
Shuttle driver was the only pleasant one (female)
Easy in and out. Courteous drivers
Terrible experience last night with US Park. After getting our bags and walking out to take the shuttle back to the Veterans blvd lot, we see a shuttle waiting. Walk up to it and are told by the driver that this shuttle is only for the Airline Dr lot, but that he has radioed in a request (since there were about 10 people needing to go to the Veterans lot), and the dispatch said 2 shuttles were in route. After waiting at least 10- 15 minutes, another shuttle pulls up and we are again told by the woman driver that the shuttle is only for the Airline lot, she gets on the radio and is directed to pick us up and bring us to the Veterans Blvd lot. We arrive at the front entrance to the Veterans lot and she parks saying that she cannot bring us into the lot, and she can only drop us off at the front entrance, in which case we will need to walk to our cars from the front entrance. There is a shuttle at the front entrance with the driver talking to the woman at the booth. Our driver says "thats your shuttle right there", meaning it hasnt even left the lot to come and pick us up at the airport. Since its also raining, we have to walk through the rain to get to our cars, and the lady in the booth does not apologize to any of the group who has basically been left to walk through the rain with their luggage to get to their parked cars in the lot. The mentality of staff is terrible (its always someone else's fault). We along with our family have used this company in the past, but this will be our last time, as we will find another option to get to and from the New Orleans airport. Buyers Beware!
Park with confidence and ease. Great shuttle service.
We've used USPark in New Orleans/Metairie many times over many years, and it's always a positive experience. It's our go to when flying out of MSY. Update: Since the new airport is open, we’ll see if it’s just as convenient and affordable. Other lots had become less expensive, but only time will tell what all these changes will bring for parking.
Parked at the Veterans Blvd lot and had a nice quick trip. But more importantly than that, the staff was extremely helpful in helping to get back my wife's phone that was left in a shuttle. All of the staff were very helpful in locating the phone and getting it back to us in time for us to make our flight. Huge shout out to all of the staff that was involved, in particular the lady who was on the phone coordinating (Stephanie maybe?) and our shuttle driver Christian.
Reasonable prices, well lit, large parking lot. Shuttle will go back and forth between here and the airport.
We've used USPark in New Orleans/Metairie many times and over many years, and it's always a positive experience. It's our go to when flying out of MSY.
I was here frequently to pick up and drop off crew members, this is a very safe place to park with shuttle service and not expensive. This lot fills fast so hurry
Okay you need math skills for this. First time using this establishment. Downloaded $5/day coupon valid for 5 days. sign at entrance says $14/day. Sweet deal right? Wrong... 5 days and 17 hours later they want $49 and change. so that's $25 for 5 days and $24 for 17 hours????? how exactly is that? So I speak with person at the booth. She stares out into space for like a minute and simply repeats the same price. Got me! Let's hope they dont get you!!!
Fraud/Scam Pricing!!! They advertise $5/Day for first time users. They do send you a link and it showed the discount. However, I didn't read the fine print. My coupon was for $5 off the entire amount. Additionally, they have additional charges: Park Type ~ 'Uncovered parking' was $12; State taxes, Parish taxes, Parking tax 10%, Airport 'Fee' 7%. On the good side of the equation the woman in the exit booth was nice and the black male driver was informative and helpful.
Make sure you book online to get a discount for your first time!