Lots of space for parking but we went on a bank holiday so hard to choose how busy it'd be the rest of the time.
The services is average , but the staff is terrible at least in the office. After waiting for almost an hour I called the office requesting a shuttle, the phone operator (female voice) said “it’s on the way” then proceeded to just hang up the phone as I started to say “okay, thank you”.
Shuttle driver was the only pleasant one (female)
Easy in and out. Courteous drivers
Terrible experience last night with US Park. After getting our bags and walking out to take the shuttle back to the Veterans blvd lot, we see a shuttle waiting. Walk up to it and are told by the driver that this shuttle is only for the Airline Dr lot, but that he has radioed in a request (since there were about 10 people needing to go to the Veterans lot), and the dispatch said 2 shuttles were in route. After waiting at least 10- 15 minutes, another shuttle pulls up and we are again told by the woman driver that the shuttle is only for the Airline lot, she gets on the radio and is directed to pick us up and bring us to the Veterans Blvd lot. We arrive at the front entrance to the Veterans lot and she parks saying that she cannot bring us into the lot, and she can only drop us off at the front entrance, in which case we will need to walk to our cars from the front entrance. There is a shuttle at the front entrance with the driver talking to the woman at the booth. Our driver says "thats your shuttle right there", meaning it hasnt even left the lot to come and pick us up at the airport. Since its also raining, we have to walk through the rain to get to our cars, and the lady in the booth does not apologize to any of the group who has basically been left to walk through the rain with their luggage to get to their parked cars in the lot. The mentality of staff is terrible (its always someone else's fault). We along with our family have used this company in the past, but this will be our last time, as we will find another option to get to and from the New Orleans airport. Buyers Beware!
Park with confidence and ease. Great shuttle service.
We've used USPark in New Orleans/Metairie many times over many years, and it's always a positive experience. It's our go to when flying out of MSY. Update: Since the new airport is open, we’ll see if it’s just as convenient and affordable. Other lots had become less expensive, but only time will tell what all these changes will bring for parking.
Parked at the Veterans Blvd lot and had a nice quick trip. But more importantly than that, the staff was extremely helpful in helping to get back my wife's phone that was left in a shuttle. All of the staff were very helpful in locating the phone and getting it back to us in time for us to make our flight. Huge shout out to all of the staff that was involved, in particular the lady who was on the phone coordinating (Stephanie maybe?) and our shuttle driver Christian.
Reasonable prices, well lit, large parking lot. Shuttle will go back and forth between here and the airport.
We've used USPark in New Orleans/Metairie many times and over many years, and it's always a positive experience. It's our go to when flying out of MSY.
I was here frequently to pick up and drop off crew members, this is a very safe place to park with shuttle service and not expensive. This lot fills fast so hurry
Okay you need math skills for this. First time using this establishment. Downloaded $5/day coupon valid for 5 days. sign at entrance says $14/day. Sweet deal right? Wrong... 5 days and 17 hours later they want $49 and change. so that's $25 for 5 days and $24 for 17 hours????? how exactly is that? So I speak with person at the booth. She stares out into space for like a minute and simply repeats the same price. Got me! Let's hope they dont get you!!!
Fraud/Scam Pricing!!! They advertise $5/Day for first time users. They do send you a link and it showed the discount. However, I didn't read the fine print. My coupon was for $5 off the entire amount. Additionally, they have additional charges: Park Type ~ 'Uncovered parking' was $12; State taxes, Parish taxes, Parking tax 10%, Airport 'Fee' 7%. On the good side of the equation the woman in the exit booth was nice and the black male driver was informative and helpful.