I had a great stay. Very friendly front desk staff. Will say again.
BW has been excellent towards my crazy traveling and this week was no exceptions. Can not says THANK YOU enough.
Very convenient location from airport and training site for my stay. Great customer service and very accommodating.
Bed to high for handicapped person but they were nice to bring me sheets for chair and offered to make the chair as a bed. They found someone to get my special needs daughter to the Delta window. I'm staying with them Sat. For her return Sunday morning early. 4 star only because bed was so high.
Amazing staff the guy showed us the room in 226 we loved it the helped us with anything we needed all the staff were very helpful we asked for towels and they were restocked when we came back from after being out on the New Orleans cruise
This is the best hotel in kenner everyone should come here
I came to New Orleans to sell a trailer and was ultimately stuck between a rock and a hard place for a few days, as there were some hiccups in the transaction. I couldn't find a hotel ANYWHERE, but then by pure luck the Best Western was able to help me out. They not only gave me a room for the 2 nights I needed, but then were able to help me get an additional night after more problems with the sale. They really went above and beyond to make an extremely stressful situation manageable AND were very friendly every step of the way. The room was newly renovated, clean and comfortable, but my favorite amenities were the digital cable and free coffee.
Check in was very easy. The front desk attendant was very kind and made me feel welcome. My room was clean and it was quiet. Breakfast was served as promised, and there was a nice variety of options. I would definitely stay at this hotel again. The only negative thing I can mention was that 2 other guests on the property came out by the pool area in the evening and started to smoke weed in the lounge area while we were trying to enjoy the pool. It was brief, so we weren't too disturbed. But, be aware for those with kids tagging along. For the price, you can't beat it!
Great location at the airport, rooms and service were simple, fine, enough for a quick travel stay.
Very clean, kind and courteous staff. Nice rooms for the price.
I am super impressed with this place. I have stayed in many of the hotels in Kenner, near the airport and will rate this as one of the best ones.
It's a mile from car rental facility. It has a gas station next door and many restaurants are within a five mile distance.
I cannot say enough of the staff, Sid, Lake, Tina, Raquel. They went the distance to take care of my group which checked out at 315am and the staff ensured everyone was efficiently shuttled to the car rental facility to catch the shuttle to the airport.
The staff was extremely helpful.
This will be my go to property when I return to the area the next time. A highly recommended place with comfortable, clean rooms at a reasonable rate.
The rooms are beautiful
Price is fare just a heads up leave your fury family members at Home not pets aloud. Convenient location
Very impressed with the shuttle service! I had my young son with me and I couldn’t find pick up at the airport, but Sid was very calm and patient with helping me find where to go! Helped me walk my bags and even my sons car seat. It made my stressful travel day so much better. Thanks again!
Staff was very nice and helpful when I needed to get work done remotely even after check out. The wifi worked well around the rooms, lobby and business center. Not really close to any of the New Orleans hot spots, but if you want a clean room and good value near MSY airport, this is for you.
Nice inn with close access to Louis Armstrong Airport in city. Long term parking available for travelers thru online app.
Meh, it's a BW how good can it be?
The front desk clerk was everything for me. I’m not from here and I drive an 18 Wheeler, parking is crazy for me but with the help of the front desk clerk omg things were so much easier. He told me where I could park, the best place to have dinner and made sure we have everything we needed. When I come back this will be the place I stay at
Very clean and a great breakfast each morning to get you going. Offered free shuttle service to the airport. Very secure and accomodating.
This is a great hotel, I stay here often for work. The rooms are well kept and comfortable. There isn't much directly around them, so you have a drive for dinner, but it is also safer than hotels in town. There is a gas station next door with a Subway and casino if that's your fancy. The staff is also very nice.
Clean and functional. The scenery is not so hot.
The night clerk that checked us in was great. Being disabled
He helped with every issue.
Disappointed in the breakfast.
My review is based upon relativity. For the price, this place is great. When we pulled up and saw a giant "box," we didn't know what to expect. While it is a bit older, it is very clean and comfortable, and everything worked well, including plenty of outlets. The breakfast was limited, but offered a small selection of bread, cereal, protein, fruit, waffles and yogurt. For me, it was worth the price and I would return. My husband was disappointed in the lack of selections at breakfast, but it was sufficient for me. I did suggest to the manager that the warmers under the eggs/sausage might not be on because they were not hot. He checked and curtly told me they were working. Everyone else was friendly and happy to help anytime I talked to them.
The biggest downside was the fact that they shocked the pool every day we were there, in the middle of the afternoon. I got ready and went down, only to find it's not available until late afternoon, when I have to get ready to leave for the evening. I'm in hot, south Louisiana, with a free afternoon, and can't swim? So for not shocking the pool AT NIGHT (at a semi tropical location), I took it down a star.
Great place to stay looks like they are remodeling. And up dates
Rooms here were more spacious than at other Best Western Plus hotels we've stayed at. My kids liked the outdoor pool. The gentleman stocking the breakfast buffet was very personable. The lobby and guest rooms are attractive. The area around the hotel is a bit industrial, but that is to be expected. Good stay.
We booked this Hotel through Priceline, very bad experience. Our experience at the hotel was wonderful, the front desk and manager was very nice. Our room was nice and clean. Looking forward to staying here again.
Convenient to the airport. They also have a long-term parking option where you can leave your vehicle and just pay $10 a night. Which is cheaper than the airport. Rooms were clean, older, but clean, and I enjoyed my stay there.
It was under renovation but still very clean and silent, very good for a quick layover. The lady at the front desk (Anika?) Went above and beyond to help me out, it was great!!
Great customer service really didn't have a room available but the guy at the desk made room for us thanks Best Western you rock love to have a coupons from you paid 260 to sleep a couple hour and back on the road to work restoring power from hurricane IDA
Sid came through and helped me out in a pinch. My flight was canceled last minute so I had to stay another night in New Orleans. I could not find a room in any hotel until I got through to Sid at Best Western who not only found me a room, but made sure I had transportation from and to the airport. Room was clean and comfortable. Thanks, Sid.
Book online for cheaper rates. Hotel offers complimentary breakfast and van pick up and drop off to the airport car rental then from there take the shuttle to the airport, give yourself a minimum of 45 minutes. Location is in an industrial business area near a gas station and train tracks, the front desk offers a list of restaurants that deliver. Bed has double mattress protectors. Sheets, towels, bathroom toilet and sink were clean. Staff are hard working with limited time off as many hotels during the Covid era. Hopefully they get time and staff to do deep cleaning, carpets and floors need vacuuming. Overall a good place for an airport overnight due to missed flights from the flash flooding and highway closures.
Convenient location but it is near railroad tracks. Not a problem for me but just a caution. Clean rooms, comfortable bed and chairs. Free breakfast is usual fare found at most mid-range cost hotels. Courteous, helpful staff. My only complaint was no closed caption on the TV!
Nice clean rooms etc the bed and restroom was clean just wish I could smoke besides outside... Otherwise a nice environment quieter than most. Also pool but didn't get a chance to try it out .
Convenient location for flights out Louis Armstrong Airport. Shuttle services included and reasonable parking fees. Great friendly staff that went out of their way to accommodate us. Lots of Cajun cuisine near by. Can't wait to go back
This place is very very nice. Full breakfast, shuttle to the airport, super clean , awesome staff, i wish the airports was as clan as this hotel was, it would be so much better to see and land at THANK YOYU BEST WESTERN!!!
I arrived late evening great staff who assisted with checking in rooms clean. The offer breakfast but I slept in. They have pool and exercise room but didn’t get to visit
Nice place and clean. Breakfast was a little lackluster. Would stay here again
Super nice people . Clean ! No problems
Great for airport parking. Reasonable pricing. Safe. Staff very friendly & helpful. Has nice van for shuttle.
I was kind of iffy about choosing a Best Western cause I thought it may not be up to par, but it was 3 minutes from the airport for 5am flight... having traveled to all 50 states and 9 countries, I always choose Wyndham, Hilton, Clarion, Indigo, Drury etc... I was sooooo wrong, room super clean, not stuffy, microwave and fridge, spacious bathroom and tub, many sitting options including cushioned bench, chair with Ottoman, ice cold air, super hot water, large TV, nice desk work area, big soft beds with clean crisp linen... Great job!! Awesome choice for a stay...
Very nice! Professional and very clean. Enjoyed my quarantine period there. Lol! Kidding just had to get away. Will go again. Thanks.
I have used them for parking. The staff is very nice and personable.
Great room service.
Rooms were nice.
Housekeeping was good.