Very nice stay at the hotel but this is always. I got a chance to sample the breakfast this go around and it was good especially the grits. Oh My God. Not watery cook just right and I consider my self a grit expert lol. Great job to the cook and wait staff. Also to the receptionist at the time of check in and check out. Great sense of humor. Keep up the good work.
You can never go wrong w.a Hilton property. Despite the major renovations going on inside the hotel and the floor in the lobby being torn up, the staff was extremely friendly, helpful & accommodating. My room was spacious, clean and the bed was extremely comfortable. They also offer complimentary hotel shuttle service to and from the airport and they also have lots of parking. I would definitely stay here again. Thank you so much.
I stay in hotels 1-2 nights a week all over the country. It's rare that a hotel stands out to me, but Hilton MSY airport did. The staff really made me feel at home. Everyone, from the van drivers, to John at the front desk, and Ana and her team in the restaurant were genuinely kind people. It just felt good to interact with them. Please thank them for me...and give them all a huge raise!
They’re doing clean up on some floors but everything was awesome. They really tired to make sure everything was great. Will be 5 stars once renovations are complete. Will stay here again.
Pretty nice hotel. Proximity to the airport is great! Had two small issues:
1. The toilet would “burp” about every 45 minutes. It didn’t overflow or anything but it seemed like there was air in the line enough to where it would kind of burst up from the bottom. Made me nervous to sit down because I didn’t want my backside getting pressure washed by toilet water. Had to drop & hurry up to close the lid to keep it from spraying up. So that was kind of gross.
2. I forgot a razor (my fault) so I tired to use the Hilton front desk chat thing to see if they had some available I could buy. Chat never got a response so I called the front desk and got put on hold twice and never picked back up. I eventually gave up.
Overall though the room seemed pretty nice and clean. Even for being an “airport hotel” it was perfectly quiet at night.