We had used another lot for years but switched to AirMarino last year. Our experience had been good until this time.
We had been traveling from Eastern Europe for more than 24 hrs, the hour was late , and we had over an hour of driving ahead of us. We called the lot, gave our ticket number and the very friendly van driver delivered us and 2 other parties to the lot. My husband went in to pay and I was to get luggage to the car. I soon discovered ours was not among the 4 cars sitting there waiting. We had to wait for the harried attendant to wait on the other parties and then he went to get our car. Not good service. We will go back to our previous preferred parking lot.
I use AirMarino every time I fly! This is the BEST company with the most personal service!! During my last flight was a great example of what AirMarino employees do for their customers.....
I had an early flight and ran into construction along my way and then yes, you guessed it, ran into traffic on the parkway! (Imagine that). I pulled into the lot and Gene was patiently waiting for me. He graciously got my bag from my car and loaded up the van while I went inside to check in. I was greeted with a smile and told they had me and I was good to go. They were prepared ahead of time to save me time (that I lost during my road trip to the shuttle service). They knew I was running behind schedule and wanted to be sure I caught my flight! Thank you for that!!
On my way back, I called to let them know I was back and ready to be picked up. I went to the restroom and missed the van. (They arrived much quicker than anticipated). They called me to let me know that the van got full and that they noticed I wasn't on the van during that trip and they would be over within 10 minutes to get me.
THANK YOU for the most wonderful service!!! I am your loyal customer for life!!!
Some of the nicest people in the business. They have their own system and it is great. Leave your car up front, and your car is back out front and already waiting when you return from your trip. I won't go anywhere else
Took great care of us and our vehicle. Were prompt in picking us up. Friendly, courteous, and a pleasure to do business with. Will use again.
This was the first time I used AirMarino. I was really impressed with their customer service. They made the process very smooth, friendly staff, had my car warmed up and the snow was cleaned off. If I could give them a ten I would.