Customer service was aweful at check in. Room was nice and clean. Check out person was very pleasant. Location is very good.
I called to book a room with a service animal , and the manager called me back and told me he was canceling my room due to not accepting my service animal so I hung up on him and called corporate. Corporate advised me to call and re book and the manager got nasty with me and said since I called corporate that he was refusing to book me a room. You cannot refuse a service animal it is considered discrimination. That’s ok the manager will get what’s coming to him! Do not give this nasty people your money, he is very rude .
We stayed here Aug 3-5. We made a second booking on accident for over one month later, and talked with the manager in person to get cancellation fees waived, which he said he was willing to do. Over a week and a half later of calls every other day, since he said he couldn't do it directly, the manager has either not shown up or been "too busy" to accomodate our request. Guess we're out $160 over a misclick. They just want your money.
I wouldn't really recommend this place. I get that it's cheap. During our short (one night) stay, we had cigarette smoke pouring into our bathroom from who knows where, but the guy at the front desk really could not care less. With the breakfast, there was a toaster but no bread, no butter, and the jam was somehow so old that it had congealed into a brick. No coffee. We brought our own bread, and wanted to toast our bread, but had difficulty getting the toaster to work so we asked the guy at the desk. He really could not care less, and he basically just walked off. Small, dirty rooms. What is there to love about it? We switched to somewhere else immediately!
Nice place. Stayed before, would stay again. Located in great area for restaraunts; Walmart near by if needed; other stores to shop if desired.
I don’t post reviews usually but avoid this hotel at all costs! Receptionist was incompetent and there is a large brown Indian man who works there that has a major attitude problem. He wouldn’t price match after he told they would and made me book from booking.com and I did and then they told me to sit down and threatened to cancel my booking completely when I tried to show them how they don’t know price matching.
THIS IS SIXth Time I have answer theses question ⁉️⁉️⁉️⁉️ why do you keep asking me the same thing?!?!?!?
IT WAS AN AWFUL EXPERIENCE!!! I NEVERRRRR STAY ON YOUR PROPERTY ! DUE TO EMERGENCY SITUATION!!! THE PERSON AT THE FRONT DESK WAS VERY VERY VERY RUDE! WHEN I TRY TO CANCEL THE RESERVATION!!!!
PLEASE DON'T SEND ME ANY MORE SURVEYS !! YOU HAVE NOT HELP ME I HAVE ALREADY DONE SIX SURVEY!!! THIS IS THE WORST EXPERIENCE I HAVE EVER HAD!!!! NOW I'M TAKING THIS PERSONAL YOUR NOT READING MY RESPONSE!!!!! I WILL REPORT YOU!
The staff was completely rude and unprofessional. The manager was so mean he asked me if i had personal problems. I had a long trip n was exhausted and didn't look like i was walking the runway so he passed judgment. The place is nice however i will NEVER stay there again. They need to learn manners
Nice hotel, shuttle to Pittsburgh airport is really super convenient! My kids said that the front desk attendant were so nice!
My room was fine! Awesome via Priceline. Thank You!
Clean safe motel. Had a king bed room but was wall to wall with bed. Felt cramped
Beautiful rooms and clean..unless you book their shuttle and parking when booking stay they charge ya to park when using their shuttle to and from the airport.
Best hotel i stayed in , in weeks. Full kitchen is esp. great.
Room was clean and nice . Breakfast was horrible. Only offered waffles batter was runny had a horrible aftertaste . Lady was running the vacuum while I was preparing my God awful waffle. Only coffee and hot water and teabags.. I'm diabetic so not may choices. 🥴
Very cleaned except for bathroom vent which had a lot of black dust fuzz. Bed was too firm but extra pillows helped. Bad positioning of mirror which reflected very bright light back to your face when trying to watch tv.
Great service from the moment you walk in. I had a reservation booked online and very accommodating to the service animal that came with my group. Breakfast in the morning ( you get to make your own) waffles tea and coffee. Big and comfy beds felt like a soft cloud and clean. (I'm guessing on the cloud part never been on one lol) A day bed type setup in the window area. Mini fridge, microwave, a clock radio alarm and TV. Connecting rooms available to I guess as my room had such a door. Thank you to the staff for their kindness and safety precautions, during my first visit and first night in Pittsburgh, PA (Steelers Country) and with covid-19 still in our world. Much appreciated!
If you're claustrophobic, don't stay here!! The only thing pleasant is the window seat!
The room itself was sanitary, clean, and the bed was comfortable to sleep on. However, I dont think I will be staying here again because the management was extremely rude.
Rude Staff, not wearing mask after 7pm. Dirty Bathrooms
I love to stay at this hotel when im in the Pittsburgh area because there is alot of businesses around in walking distance and the hotel staff is always nice and gets you anything you need.
After we checked in a d they had my payment I was told they dont offer a free breakfast now. It's only coffee and juice. Their business centers printer was out of order,as was all the vending machines in their facility. The mirror in our room wasn't cleaned and the toilet is coming off its wax ring.
Was good but the room was small, weak WiFi connection (too slow), the restroom had some bad smell I didn’t know why.
This is my experience
The "owner" of this hotel is an absolute disgrace.
Very clean, no problems with wakeup and morning shuttle.
Enjoyed our stay here but conflicting prices with the manager. You call for room rates and go online, of course there will be a difference in rates but when you receive a discount by your company and you have the business card with information to receive discount, you expect it.
Single bed rooms a bit small but 2 bed room a lot better. Rooms are decent and clean.
You get continental breakfast in the morning included and a shuttle to and from airport. Make arrangements for pick up early s shuttle 75% of the time late.
Clean budget hotel. Close to various shopping centers. Free breakfast.
The best option for the price. Just the basics but what more do you need if you are just staying because of a vwry early flight?
Hotel was nice and clean. Went to use waffle maker in the morning... it was broke. It would not flip to cook both sides. So, I went to get cereal. The milk was sour.
Had to use in a Quick pinch. And definitely was not disappointed! Good clean hotel with great service. Planning for another weekend trip one day.
Our car broke down and our family of 5 was stranded in Pittsburgh they were able to send someone to get us and we stayed for one night . The price given to us upon arrival was not what matched online when we were looking for places to stay and they didn't bother to care what was online but we needed somewhere to stay so we really had no choice. The room was ok it was clean with the exception of a red stain on the carpet and we found part of a cookie the next morning when we were leaving. Overall it was a nice hotel and everyone was nice and helpful to us.