Drop off was great. Simple and easy. Price was great! Shuttle is convenient!! When it came to pickup for my car it was outside sitting upfront but I wanted to ensure I didn’t owe anything since our plane was late. The inside staff on 3/13/21 was rude. Not only to me but to the lady prior to me. It only takes one person to ruin your experience somewhere and indeed he did.
Love this place. Always had issues finding rides to the airport and just feeling like a burden whenever I traveled. Charlie Brown's is very reasonably priced, and I love the shuttle to and from the airport. It takes a huge stress away from traveling and I never have any worries while my car is there!
My mom used Charlie Brown this past week and has used them in the past. When she dropped off the car everything was good. When you return they have you call or text them when you get your luggage picked up and ready for your ride. So she called and no answer it went to voice mail which was full. Then she texted them with the clalim number that is on your claim check at 9:42 pm. After 25 minutes she texted them again So they waited for 45 minutes for a van to come. By the time the van had arrived several more airlines had landed so those inconsiderate people went right in front of the 3 families including mom that had been waiting for the van for 45 minutes in freezing temperatures with my 5 year old daughter and my sister's 8 and 14 year old daughters. When he stopped he opened the door and those people got in front of them on the bus. The driver did ask them to allow the people that were there first to get on before them. So the other family that was behind my mom had asked the driver why are these people getting on in front of us, his answer was kind of rude. He said I asked people to be courteous and if someone was in front of them to let them go first. Then he asked when the next van would be back he said as soon as I can get these bags in and out back at the lot. Then the driver said I have 5 seats left and asked mom how many were in her party she said 5, then he asked the couple next to her how many in that party and they said 3. At that time my mom said we are getting on this van and then they got on it. They need to have a number system as you call into the office. They give you a claim number that corresponds with your car and should use it to pick up. Then you will know who should be on the van first. Pretty sure she will not be using them again.
We will absolutely will not be using this company in the future. The way to the airport, we had no issues. On the way back, we waited until we had picked up our bags as directed by their card. I called and got a recording saying their voicemail was full. I texted the number on the card and received a text back saying we should wait outside gate 8. I stood with my family outside for 45 minutes in below freezing weather. When a driver finally arrived, people from inside walked straight to the van cutting multiple other families. There was probably 30 people waiting to be picked up, and there was no line or order of who arrived first. The driver asked that everyone be courteous of those who have been waiting the longest, but the people that walked out last were the first to board. It was an absolute mess. Only 1 driver taking people back to the lot and a van that didn't carry nearly enough people. There was no social distancing between parties, and no extra COVID security measures. I am so disappointed. We will not be back.
Rude staff act like it’s a hassle to take care of their customers. Prices are good tho.
I have had great experiences and hope to have another very soon as I'm making reservations for January.
Waited for an hour at the airport when we were finally picked up our car was not started. We will be using another service. We have been loyal customers.
Professional and efficient. Had no wait time either going to or coming from airport. Car was ready to go when we got home.