I called to get picked up to only get a rude response from whomever picked up the phone. Then, I arrived to the place trying to explain to one of the ladies that I was accidentally charged multiple times. With an attitude, she told me that it was probably my fault then continued to ask me to spell my name after some dialogue. I attempted to spell my name slowly the first twice. I then tried to spell it in the form DELTA ALPHA KELO ELEPHANT.... she cut me off then walked away. Lol, I've never experienced anything like that before with anyone in my 20+ years of trying to spell my name. She proceeded to go to the other teller for assistance and walked back telling me that she would help me instead. I was happy because I didn't understand why I had to deal with such an unnecessary attitude. Anyways, you only get once to talk to me like that. Never again will I return.
UPDATE: in a private email I was offered two free days, as if that will solve the issue. My response below:
I see. The real fix would be to have a discussion with the employee and / or a sensitivity training regarding how to treat people of color. I will not go back on my word; I will not come back again and free days or money will not help me heal from this encounter.
Forgot one bag in my backseat, (not in trunk with the other bags).
One call, and they brought it to me. Plenty of time to catch our flight! Excellent service!
If you need to fly out of the Pittsburgh Airport this is the place to leave your car. They offer a number of discounts such as AAA and AARP to name a few. Pull up front, go inside and give them your information and keys and they shuttle you to the airport airline that you are using. When you get back from your trip call and tell them you have returned and they will tell you which door to go to and wait for the shuttle. When you get back to Charlie Brown's your car will be out front. Go inside and pay your bill and you are on your way home. As simple as that.
I have parked here many times. Take excellent care of my car. Shuttle to the airport is quick & runs continuously. They have my car started, cleared of snow, & warmed up in winter or ac on in summer. I forgot my backpack in the lobby on one trip & they took good care of it until I could get back. After several trips, i get a free week of parking. Great bonus. Ex Ellen prices
Simply awesome experience. Reservations online were easy and drop off and pick up from the airport and vice versa couldn't have run more smoothly. The will give you a slip with a number to call for pickup from the airport so you aren't left wondering if anyone is on their way for you. No doubt I will book with them again for our next trip.