Great hotel! I was here for work & it's a fantastic place to do work meetings. There are plenty of meeting rooms, a Starbucks in the lobby, plenty of open spaces to sit & the rooms are great. The location is nice for getting to O'Hare & they even have a free airport shuttle. I would consider staying here on a personal visit to Chicago.
We stayed at this hotel October 2019.
I am a former manager at a resort so have high expectations for customer service and hospitality. This hotel exceeded my expectations. The staff was friendly, price was a good value, linens were high-quality, even the in-room coffee is Starbucks. We made friends with the housekeeping staff, and I liked the conference space decor. Would most definitely recommend this hotel.
I had a seriously great experience here. I felt special, appreciated and even a bit pampered. Great, easy to find location. Wide open pull-up area. Courteous and helpful check-in staff. The in-hotel restaurant fare was truly delicious, and it was fun to watch the chefs in the open kitchen. Comfortable beds and awesome robes. The complementary mid-day snacks were an excellent and appreciated touch. Overall, I'd give six stars if I could. Quite impressed.
I am a huge Marriott fan and an even bigger fan of the Westin brand. I stayed at the Westin Lombard very frequently when traveling for work. The Westin O'Hare leave something to be desired. There were issues with the gates which were never fully resolved the week that I was there. The setup of the hotel is kind of wonky especially for parking. And the lobby smelled like musty water. The service was mostly friendly. The bar inside the hotel left something to be desired but I went there for lunch and it was nice. Huge bonus points for having a Starbucks in the lobby.
Spoke with front desk manager Keely Meeker today. Cancelled room this online the night before my stay, sick baby so I needed to get home. Received confirmation cancel email, so thought everything was cool. Used points for the room. Got back home to see $300 charge on my credit card. Was told by Keely that i missed the 48 hour deadline to cancel. Explained my situation and she stated that this is the rule. I explained i was not aware of the charge, it was not communicated in my email confirmation, if I did, I would have called directly. Her response, sorry but that is the rule. Nice customer service! I guess Gold status gets you know where.