Westin O'Hare

Westin O'Hare

Unavailable
1 2 3 4 5
Good
2.2 miles from ORD
6100 N. River Road, Rosemont, IL, US

Overview

4.3

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Address
6100 N. River Road, Rosemont, IL, US
Google Map
Westin O'Hare
1 2 3 4 5
Good
6100 N. River Road, Rosemont, IL, US

Amenities

Google Reviews

4.3
Good
1 2 3 4 5
(Based on 2638 reviews)
Trish Halick
1 2 3 4 5
The front desk is extremely helpful. I must say Rod evening shift was awesome. He accommodated us with a smile on his face. He remembered us the next day and made sure our stay was just right. Only negative was the room was missing sugar and creamers for the coffee. Hot tub was not operational, l assume due to covid. It would have been nice if they had some lounge chairs on the deck next to the pool for sunning.Very nice stay
Abdul Nasir
1 2 3 4 5
The stay over all was good, staff was professional and the service was good.

We stayed with my infant and toddler in a doubles bed room with more than enough room. We had one issue though which rang red flags to us about this hotel. I will explain the issue below:

We let the management know that our bathroom glass door was not sliding. They said they will take care of the issue. We came back and was told an engineer had checked it out. We went up and it was not fixed. When you use a bathroom you have to close the door. Well we have closed it. It was not opening, forcing the door open shattered the glass everywhere. We got minor cuts due to the glass shattering everywhere. My infant and toddler got scared. We panicked. They gave us a room which was tailored for a disabled person where a light was not even working.



I wish they checked up on us and took care of us better after the incident.
Lena Sky
1 2 3 4 5
Very beautiful and clean hotel. The lady who checked me in was very friendly. The bathroom is spacious. I will definitely stay here again when I'm visiting. Close to restaurants and Fashion Outlets Mall.
Kristopher Cabrera
1 2 3 4 5
This hotel is located near my place. This is my go-to hotel for many years already. It has very nice surroundings and very well designs architecture place that you will be amazed. It's really a very big place that you will appreciate the food, and it's the class of the hotel. A very big and spacious parking lots where the security guards standing-by ready to assist you to park your car. It was all perfect for me. I highly recommend this hotel.
Lillian Selak
1 2 3 4 5
Always a great place to stay in the O'Hare area. The quiet and comfy bed made the stay pleasant. Thank you for accepting the pet. He loved it too!
Stephen James
1 2 3 4 5
Had an excellent weekend stay at this hostel. I was visiting Chicago with friends to attend a wedding and this was a great pick for a hotel.



Check-in and check-out was a breeze. The hotel has plenty of sanitizers due to the ongoing pandemic. Rooms were clean and the decor was updated and modern.



The best part of the stay was the fitness center. I try to work out when I travel and this hotel's fitness center has been by far the best one in all my trips to date. Typically the workout rooms are a joke with a barely functioning elliptical and a few weights, if at all. This one had it all. Plenty of well maintained equipment. I've posted pics so I'll let the photos do the talking.
James Hall
1 2 3 4 5
The Westin hotels were once a good value, however now they nickel dime you for everything! To park my wife's car one night in a half full parking lot was an extra $34.00 n to have internet service in my room was an extra $15 to 20.00! Depending on the horrible slow speed you choose! This experience is much like renting a room at "Harry Flop House" where they charge extra for everything except the air you breathe, not at a Westin hotel!
Avegail B. Fernandez
1 2 3 4 5
Love the sweet romantic aroma that lingers in the lobby. Love the bright and modern design of the whole hotel from the lobby to their rooms. The room is huge 😍 and cozy. Would love to be here again.
Sergii P
1 2 3 4 5
The staff on front desk was very generous especially Lauren. She answered all my questions and she was very polite.

Room is very clean as usually, always enjoying time at Westin.
My World
1 2 3 4 5
Great hotel but the Starbucks inside should do a better cofee and more choices of breakfast options available. Had the room coffee ,much better as a black coffee
White Alex
1 2 3 4 5
On weekends, I'll bring my kids here to check out their pool. The room was also clean, and the bathroom was big. Thank you for making our short vacation unforgettable.
Mister Gee
1 2 3 4 5
Thank you so much for accommodating all of our needs . We booked here for a small birthday party for our teen daughters and we had to switch hotels the day of because the hotel down the street wasn’t forthcoming about how the pool was being run. Maria at the front desk deserves praise because we called her while at the other hotel and she was very helpful and positive and even though we paid more , it was worth every penny!!! Maria made sure my daughters had a great and amazing time even though we’re still in a pandemic....
Little_hurricane
1 2 3 4 5
You can expect this hotel’s service like 5 star hotel.

Fast check in & out,

spacious room with comfort bed, perfect ambience, amenities & cleanliness.

There is a mini fridge and ironing facility available, cozy feeling when it was snowing outside.

Besides the hotel facilities and the luxury of the rooms, I like the location of the hotel which is so close to the O'Hare airport.

Definetly worth the stay!!

Thank you.
Renee Jacquette
1 2 3 4 5
I really like the updated decor! Much lighter and brighter.

The only down side, if you stay for any period of time, their's not enough closet or storage for your clothes.
Jenifer John
1 2 3 4 5
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Modernized, spacious room. Stayed for a short night and was delighted to find a nice room and big comfy bed. Just down the street in walkable distance is the famous Chicago deep dish restaurant. Plenty of closet space and dressers for items.
neha bhaskar
1 2 3 4 5
Comfortable rooms, spacious bathroom, smart choice of interiors and decor.

I loved the amenities they provided, Lingering scent on my skin and hair.

Professional and polite staff.
Nancy Hui
1 2 3 4 5
Modernized, spacious room. Stayed for a short night and was delighted to find a nice room and big comfy bed. Just down the street in walkable distance is the famous Chicago deep dish restaurant. Plenty of closet space and dressers for items.
Ali Khan
1 2 3 4 5
The staff is very helpful and friendly, rooms are spacious and furniture is new and comfy. Keep the good work going👍
Auldrick Brown
1 2 3 4 5
Only spent a short time here but the room was modern, spacious, and very comfortable. The layout, furniture, finishing, all good, down to the automatic sensor night light in the bathroom. Clean, sanitized and social distancing implemented.
La Tonya Cole
1 2 3 4 5
Really superior service, clean place and staff really greeted us when we walked in. Rooms are very spacious with great view.
Jacquelin Porterfield
1 2 3 4 5
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Very nice.... We had to stay here after we missed our flight. The beds and the shower was very nice. And they are very clean.
Mike Orzel
1 2 3 4 5
Very nice hotel in a convenient location if you're going through ORD
Mike Milburn
1 2 3 4 5
They are doing the best they can. The staff is super friendly and the rooms are clean. The lack of room service means either eating at Starbucks or walking to McDonalds. Super easy to get to the city or burbs because of the lack of traffic.
Tanya Cade-Haynes
1 2 3 4 5
Very nice.... We had to stay here after we missed our flight. The beds and the shower was very nice. And they are very clean.
Pai Pio
1 2 3 4 5
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Great hotel! I was here for work & it's a fantastic place to do work meetings. There are plenty of meeting rooms, a Starbucks in the lobby, plenty of open spaces to sit & the rooms are great. The location is nice for getting to O'Hare & they even have a free airport shuttle. I would consider staying here on a personal visit to Chicago.
Anna Stapowicz
1 2 3 4 5
Beautiful hotel with great staff. Great for special events once Covid19 restrictions lift.
Eric Yaver
1 2 3 4 5
While this hotel may be very nice during before the pandemic IT'S A TOTAL WASTE OF MONEY to stay at now. They have the highest priced rooms within a 5 mile radius of the airport. No airport shuttle service, one staff member to check people in and answer the phones, no gift shop, a Starbucks that is open for a few hours in the morning, no restaurant (just a bar with finger food), no glasses or coffee maker in the room - A TOTAL WASTE OF MONEY!
Dario Hadzovic
1 2 3 4 5
Spacious rooms and very friendly service. Highly recommended.
Spady Joan
1 2 3 4 5
Wonderful staff and service. Foods are delicious!
Richard Browne
1 2 3 4 5
A superb bunch of people working at this property who go out of their way to help and be attentive.
Pamela Bendel
1 2 3 4 5
We've been going to the Westin since we held our wedding reception there 21 years ago. Top notch
Brianne Bratcher
1 2 3 4 5
Such a beautiful hotel and venue. We were there for a work holiday party in the Grand Ball room. It was stunning. All the staff was so friendly. Food was amazing as well. The beef tenderloin with the wine sauce was our personal favorite.
Yonah Yarmush
1 2 3 4 5
Very nice hotel. Very nice. Good for weddings. Nice rooms. The 1st time they messed up our room and then replaced it with a very nice accommodations. Nicer than your average hotel.
JoAnn Mason
1 2 3 4 5
Wow...love the room...felt like a luxury, bed was the most comfortable hotel bed I have ever slept in. Shower was hot and just the right water pressure. After a horrific day of canceled flights, severe cold and upper respiratory infection, hours of being shifted from airport to airport and the chaos of canceled flights it was just what a weary and worn traveler needed...if I had my choice of any hotel I would choose that one everytime.
Rebekah Carter
1 2 3 4 5
Crooks. Irresponsible and unhelpful customer service. We stayed here overnight after our flight was delayed until the next day, and the hotel charged our credit card "by mistake" for charges they admitted were incorrect. We've called four times (long phone calls on hold) on three different days, and they still haven't refunded us because "they are waiting for their accounting department to approve it." They swindle for extra money. Don't stay here unless you want your credit card charged for things you don't owe. It may have been a decent stay were it not for this.
Tara Griffin
1 2 3 4 5
Had an unexpected lay over and Westin was quick and courteous with checking the line of very tired passengers. The beds and pillows were heaven since we had already had a 21 hr day. Merry Christmas to you all.
Stephen Lynch
1 2 3 4 5
Great hotel. Staff is super friendly across the board. Starbucks in lobby, gift shop has everything you need + more. Forgot something? You can get it there. You can probably even get something you didn't know you needed. Bed is VERY comfortable. Room is good size. Almost too big if you're a business traveler. Shower is roomy but the water pressure is terrible. Toilet doesn't flush well either. The closet is weird too. It doesn't really fit what's in there (ironing board, safe, luggage caddy). Full length mirror in the room so you can make sure your outfit is looking tight before you go.
IndianaJenz R
1 2 3 4 5
Very nice hotel for a business stay in Rosemont. Shuttle from O'Hare. Walking distance to where I needed to be. Great hot water for shower. Serving staff very nice and helpful.
Alana Jenkins
1 2 3 4 5
Great hotel! I was here for work & it's a fantastic place to do work meetings. There are plenty of meeting rooms, a Starbucks in the lobby, plenty of open spaces to sit & the rooms are great. The location is nice for getting to O'Hare & they even have a free airport shuttle. I would consider staying here on a personal visit to Chicago.
Gracie Humphrey
1 2 3 4 5
We stayed at this hotel October 2019.

I am a former manager at a resort so have high expectations for customer service and hospitality. This hotel exceeded my expectations. The staff was friendly, price was a good value, linens were high-quality, even the in-room coffee is Starbucks. We made friends with the housekeeping staff, and I liked the conference space decor. Would most definitely recommend this hotel.
Elizabeth Harvey
1 2 3 4 5
I had a seriously great experience here. I felt special, appreciated and even a bit pampered. Great, easy to find location. Wide open pull-up area. Courteous and helpful check-in staff. The in-hotel restaurant fare was truly delicious, and it was fun to watch the chefs in the open kitchen. Comfortable beds and awesome robes. The complementary mid-day snacks were an excellent and appreciated touch. Overall, I'd give six stars if I could. Quite impressed.
E D
1 2 3 4 5
I am a huge Marriott fan and an even bigger fan of the Westin brand. I stayed at the Westin Lombard very frequently when traveling for work. The Westin O'Hare leave something to be desired. There were issues with the gates which were never fully resolved the week that I was there. The setup of the hotel is kind of wonky especially for parking. And the lobby smelled like musty water. The service was mostly friendly. The bar inside the hotel left something to be desired but I went there for lunch and it was nice. Huge bonus points for having a Starbucks in the lobby.
Paul Nappi
1 2 3 4 5
Spoke with front desk manager Keely Meeker today. Cancelled room this online the night before my stay, sick baby so I needed to get home. Received confirmation cancel email, so thought everything was cool. Used points for the room. Got back home to see $300 charge on my credit card. Was told by Keely that i missed the 48 hour deadline to cancel. Explained my situation and she stated that this is the rule. I explained i was not aware of the charge, it was not communicated in my email confirmation, if I did, I would have called directly. Her response, sorry but that is the rule. Nice customer service! I guess Gold status gets you know where.
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