Us this place every time we fly out of DTW. That are very friendly and helped us when we lost our phone. They went above and beyond for us. Even looked in our car to see if we left it inside. They found our phone in a shuttle 2 days after we lost it and called me to let me know. Hard to find people like this a now a days without commission involved. Thank you guys so much!
Got me to and from the airport. However the drivers drive very fast some not even paying attention. When we got back all the other shuttle services had 2 shuttles ready and US park wasn’t even there yet. It’s not a bad place to park but I will probably be looking into another shuttle service for my next trip.
Every time I go out and travel for more than a day, I always make sure to go to US Park for my parking needs at the airport.
I've had numerous times where everything had been top notch for the service, and with their airport shuttle, I always tip to make sure to show my appreciation for their service.
The last time that I used US park while returning from another city, I was kinda put off on how long I had to wait for the shuttle. I have never had to wait more than 5ish minutes for a shuttle to come by the ground parking during normal 8am-8pm hours... so when I was coming home from a warmer area, I didn't pop out my jacket, because I knew that I'd be on a shuttle bus in no time.
However, this time... I was proven wrong. A group of us had watched numerous shuttles for other competing companies pass by us more than once... and a rather large group of customers had started to take over the ground transportation loading area, all waiting on the US Park shuttle.
I eventually had to open up my luggage and throw on my jacket, because it was getting rather cold, and even after that we were still sitting there waiting for the US Park shuttle.
25 minutes ended up being the total wait time that most of us had to wait for the shuttle to arrive. And there were some that were left there because the shuttle had gotten filled to capacity.
I had never had this issue before with US Park, but I know if this was to become a common occurrence with them, I might start looking elsewhere to leave my vehicle.
Cecilia, best shuttle driver ever. 5 star driver. Very pleasant and great sense of humor. Big fan, definitely a returning customer. Thanks
I have used this lot twice now in the past few months. I like that they collect me at my car and drop me at my car. all 4 drivers have provided smooth, safe rides and been courteous and efficient.
I will continue to use this service because I feel safe.
Getting to the airport is usually pretty quick. Getting picked up from the airport, I consistently wait on the curb watching shuttles from other companies drive by. Then you sit in a long line to pay. The parking lots are all the same price, so why the lack of service?
Always kind and quick to get me to the airport and back to my car. I've never had to wait for a shuttle the many times I've used this lot.
I love u.s. park, been going there for about 7 years, love my discounts too!
My go to parking at dtw. Fast shuttle going to airport. But always long wait for return shuttle
Easy to reach, right on a main road next to airport. Quick pickup so you get to the airport quickly. Always find a return vehicle within 5 minutes of reaching pickup area. They have a good system of letting you know where you parked your car. Most drivers are very helpful.
The woman that work here are extremely helpful. They have a air compressor and battery charger on site for your use. Great great great service. Quickly get you to and from DTW.