Staff were friendly, and I had a shuttle at the lot and again at the airport quickly. The thing that kept me from a five star was that you have to have a printer to use online booking coupon (and they don't tell you this until after you've booked).
Otherwise I'm happy with their service except for the paper/time wasting sad 20th century policy above.
I've used this lot exclusively for the past four years and haven't been disappointed once. I feel like my vehicle is safe every time I leave it here. Every person on staff has been efficient, patient, and pleasant to work with. They know you have places to be and schedules to keep, and do a great job at making your plans their priority.
Sorry don't remember my driver's name, but she was fantastic. Lost my keys and she took the time. to check with the lost and found to see if my keys had been turned in. They found them and my driver took me back to the front gate then took me back to my car and waited til I was ready to go.
This was Wed 12/11/19 at @ 4pm.Thankyou so much I will never park anywhere else. These people are great and the price is right.
It is a drive from DTW but they have shuttles at good frequency. Definitely cheaper than the airport parking .
This is my preferred airport parking lot. They are friendly, quick to pick you up and provide frequent shuttles to bring you back. They give an AAA discount if you mention it before they give you the balance owed.. Today, they let me borrow an ice scraper. I just got the car and there wasn't any snow when i left town. Great service!!!
They are great! I use US Park whenever I travel out of DTW. I've never had to wait more than 5 minutes to get to the airport or to get back to my car. Management has been very responsive to my requests. I asked Karen to send me a receipt to submit to my company and she got it to me right away. I highly recommend using them.
So I accidentally hopped on this park and ride waiting for my car rental shuttle (was a long long day of business travel) realized it when we were in the parking lot, I asked the driver (Patricia) to drop me off at the front and I'll walk a couple blocks to the rental place... she said, "no, no, I will shuttle you over". Best shuttle driver ever!!! She made time out of her day (she was heading to lunch) to drive my braindead stupid mistaken self to the right place. Patricia, I appreciate you! Shout out to her!
For our trip US Park had stellar service. They were right there on time for departure and arrivals. They provided boosting service for our dead battery, gas for the car, and packaged up and sent by UPS a bag that was left on the shuttle. They had a solution for everything. Those girls are amazing. Thank you for turning a nightmare of events into a pleasant dream. I highly recommend US Park.
Solid parking choice no complaints here, great location. Just don’t forget the ticket they give you when the shuttle brings you to the airport.
I tried a few airport parking places around the airport, but this is the best place. The workers are very nice and their pick up and drop off service is very efficient.
Us this place every time we fly out of DTW. That are very friendly and helped us when we lost our phone. They went above and beyond for us. Even looked in our car to see if we left it inside. They found our phone in a shuttle 2 days after we lost it and called me to let me know. Hard to find people like this a now a days without commission involved. Thank you guys so much!
Got me to and from the airport. However the drivers drive very fast some not even paying attention. When we got back all the other shuttle services had 2 shuttles ready and US park wasn’t even there yet. It’s not a bad place to park but I will probably be looking into another shuttle service for my next trip.
Every time I go out and travel for more than a day, I always make sure to go to US Park for my parking needs at the airport.
I've had numerous times where everything had been top notch for the service, and with their airport shuttle, I always tip to make sure to show my appreciation for their service.
The last time that I used US park while returning from another city, I was kinda put off on how long I had to wait for the shuttle. I have never had to wait more than 5ish minutes for a shuttle to come by the ground parking during normal 8am-8pm hours... so when I was coming home from a warmer area, I didn't pop out my jacket, because I knew that I'd be on a shuttle bus in no time.
However, this time... I was proven wrong. A group of us had watched numerous shuttles for other competing companies pass by us more than once... and a rather large group of customers had started to take over the ground transportation loading area, all waiting on the US Park shuttle.
I eventually had to open up my luggage and throw on my jacket, because it was getting rather cold, and even after that we were still sitting there waiting for the US Park shuttle.
25 minutes ended up being the total wait time that most of us had to wait for the shuttle to arrive. And there were some that were left there because the shuttle had gotten filled to capacity.
I had never had this issue before with US Park, but I know if this was to become a common occurrence with them, I might start looking elsewhere to leave my vehicle.
Cecilia, best shuttle driver ever. 5 star driver. Very pleasant and great sense of humor. Big fan, definitely a returning customer. Thanks
I have used this lot twice now in the past few months. I like that they collect me at my car and drop me at my car. all 4 drivers have provided smooth, safe rides and been courteous and efficient.
I will continue to use this service because I feel safe.
Getting to the airport is usually pretty quick. Getting picked up from the airport, I consistently wait on the curb watching shuttles from other companies drive by. Then you sit in a long line to pay. The parking lots are all the same price, so why the lack of service?
Always kind and quick to get me to the airport and back to my car. I've never had to wait for a shuttle the many times I've used this lot.
I love u.s. park, been going there for about 7 years, love my discounts too!
My go to parking at dtw. Fast shuttle going to airport. But always long wait for return shuttle
Easy to reach, right on a main road next to airport. Quick pickup so you get to the airport quickly. Always find a return vehicle within 5 minutes of reaching pickup area. They have a good system of letting you know where you parked your car. Most drivers are very helpful.
The woman that work here are extremely helpful. They have a air compressor and battery charger on site for your use. Great great great service. Quickly get you to and from DTW.