Great shuttle experience. Came home from our trip to a dead car battery. US Park sent someone to help get us jumped right away. Even waited to see that we were exiting the lot before leaving us. Exceptional service !
Great place to park your car if you go out of town. When I got there, there was a shuttle right behind me just waiting for me to take me to the airport. When I arrived from vacation, I waited for 1 minute for the shuttle to take me back to my car. You can probably find a lower rate than the $11 a day but I wouldn't look any further after the service I just received.
First time using paid parking outside McNamara terminal. I am hesitant at first thinking that I will have more hassle compared to McNamara parking. I am wrong. It is easy to park here. Shuttle bus driver are courteous, clean and on time. Easy getting in and out. Cheaper when you do reservation parking on line. I will be using U.S. Park again next time I will be going out of town by Detroit Metro Airport. Most important is it is much cheaper compared to McNamara parking or the Blue Deck. Keep up the good work US Park.
When we entered the parking and parked our car had to wait for more than 15 minutes with kids and it was raining at that time as well and then called customer service number to let them know we are waiting for shuttle to arrive and then they sent shuttle to the parking to take us to the airport. When we returned back from our trip we had coupon which was expiring in December of 2021 but they didn't honor the coupon price and mentioned rate has increased, customer service attendant at the booth was also very rude with us. Overall, not a good experience we expected from US Park and will look for another airport parking in the future for great customer service experience
I only use this parking lot, on average I travel 8 or 9 times per year. The drivers are prompt and courteous. They go above and beyond consistently. I never have to wait at my car for a shuttle, as soon as they direct you to a row they send a bus. At drop off they wait while I access my vehicle, and in the winter they even wait while I start my car. The lot is well-lit so I don't feel vulnerable when I arrive late at night alone.
The service we received from Donna and the Shuttle Driver was Wonderful. On 06/06/2021 around 3pm we needed assistance. The first Afro-American female attendant told us she could not assist us and she just started her shift(We are Afro-American as well- just describing the attendant). Donna and the female shuttle driver helped us find our jeep and was Very Helpful. I would have given five stars but the first attendant need more Customer Service training.
I use this parking yard for convenience when I fly. Works great! Frequent shuttles to and from the airport, never have to wait long. They pick you up and drop you off right from your car too. Convenient!
US Park is an awesome place to park when flying from DTW Airport. I have used them for many years. I am taking a trip soon and made a phone call to them because I knew that things could be different since the Pandemic. US Park was very accommodating via phone just as they are every single time I use them. I appreciate Us Park and their wonderful employees.
Love this airport parking option. Shuttles are always very accessible and quick. Once, upon my return, I required a jump start, employees were very responsive and helpful. I feel safe here, when traveling alone.
Do not reserve online, if you want to use a discount or coupon!! Their system is a bit archaic and does not allow updates to the charges.
These girls were GREAT! They answered questions that they must have been asked a thousand times, just like I was the first to ever ask. They explained how it all worked. Picked us up and dropped us where we needed to be. The rates were very reasonable. It made our traveling that much easier.
Cost was decent and the drivers were ok, but the cashier was quite rude. If you book online apparently you still have to print and carry a piece of paper? I guess a reservation number just doesn't cut it with their antique system.
This is the only place we park when we travel now. There's practically no wait for a shuttle after you park. It's a quick ride to the airport, and there's pretty much always a shuttle waiting at the airport to go back to the lot. It's a great price, and even better if you have AAA!
US park now has the slowest shuttle service. All the other parking shuttles will pass 3 times before US park shows up.
Used to be better. But they have been consistently slower for the past year.
Friendly staff. Affordable rates. Safe parking location. Fast, and courteous bus drivers.
It did what it had to but the people that work there are miserable and it shows. I had 2 people tell me 2 different things so i didn't save the parking ticket, the woman at the gate was rude both coming in and leaving. At least the shuttle drivers were nice. I'd find somewhere else or ask a lot of questions. Apparently that is the only way you get answers.
I realized while on vacation I didn't have my car keys. I called US Park and they confirmed for me that they could see that my keys were locked in my car. Upon our return, it was late and below freezing, and the staff didn't hesitate to let me and my son wait in their staff room where it was nice and warm while we waited for roadside assistance. Everyone we encountered was so friendly and helpful. We will be customers for life.
I received such respect and professionalism and humanity from all the employees (five total!) that I came across during my recent USPark experience on Tuesday, Feb 2, 2021! My car battery was dead when I returned from my trip. The driver did not drive away....she and her two coworkers problem solved with me. They offered to take me to the local gas station for further assistance, let me (and my son) wait in their break room and were just all around empathetic and very efficient. I was impressed with their genuine care for my success in getting my car started. The cashier and another employee in the break room were friendly and engaging. FYI-the next day I replaced my battery- phew!
Always nice drivers, We always find our car the way we left it. Love the discounts. Thank you.
This was my first time ever using any parking service and I didn't know what to expect. First, the place was easy to find. I was directed to a lane to park and the bus came up behind me and was ready and waiting. Upon return, I called about the pickup location and there was a bus already there. The bus drivers were very friendly too. I misplaced my tag where my vehicle was parked, so the driver patiently took me around and we finally found it. Easy checkout too.
Always use US Park when I am flying out of Detroit. Have never had any problems. This time around they were very fast and they were even there waiting when I came outside to the pick up area. Even when I have had to wait, it is never long. A bus will show up in no time. Employee driving buses are always friendly and kind, especially the lady I had tonight. I only took off one star because it is expensive, but still cheaper than the airport.
Parking is always great; shuttles are quick. The loyalty points program is a mess. You get a card, register your account but can't make reservations from the parking software website in order to get any points. The regular US Park website indicates $11 per day if you book online; $12 per day if you're a walk in. I booked online then called US Park to see how I could get my loyalty points and was told that I won't get them because I booked online. I said that it was cheaper to book online though correct? She advised yes but that I could go online and get a coupon to use as a walk in. So I paid the same price registering online and have a reservation instead of worrying about there being enough space but I can't get points? The loyalty program is just for walkins?
I could go other places, but choose this place. Convenient. Professional. Quick. A+
Have parked here for many years when travelling. Speedy transit to and from DTW and it appears to be an all female staff including the drivers. How awesome!
Sharon M. was a great driver that prioritized getting me to my terminal as fast as she could. She gave me advice to get through the airport and is the reason I made my plane. Donna also was a great help. Thank you US Park
Always on time and I’ve never had to wait more than 6 minutes. I’ve timed it! Highly recommend over any other lot. I got my car dinged a few times at Fast lane, had bad experiences and it’s not worth the few dollars less you might pay elsewhere.
I only park here when I fly - great rates and can usually find a discount online. The shuttles are always very timely whether they’re picking you up from your parking spot or from the airport terminal. Safe, secure, well-lit.
Always great service. I've parked here for the last two years and have never waited longer than five minutes for the shuttle. Thanks!
Booth attendant and driver were really friendly and kind. Good vibes when heading to the airport before dusk are always appreciated!
During our honeymoon trip out of all the shuttles we took from here to Phoenix this was by far the best. Our driver Val was so kind and patient with us and we greatly appreciated that!
I’ve always like parking here. The lot is in a great location that’s easily accessible from I-94. Instructions on where to park are clear and obvious and there is always a shuttle waiting for you after you park. The shuttles run constantly to and from the airport so there’s always a shuttle coming to pick you back up from the airport. Some of the drivers are better than others but that’s to be expected.
Best place for to park . Winters are the only trick season
Our go-to parking place when flying DTW. Our most recent experience was amazing. Carmen was our driver and she seriously went above and beyond and saved our butts from missing our plane. She's a rockstar.
Great place to leave your car when flying. Great service, friendly people and they pick you up at your car. Very safe.
Little hard to find with construction going on. Sign not lit so very hard to see in the dark. Shuttle service was great. Waiting for me when I parked and returned.
Omg so this morning I was planning to take a Lyft to the airport but couldn’t get anyone to pick up the ride. So last minute I rush to US Park- I got there 30 minutes before my flight was departing! Literally pulled into my park spot and the driver was already there waiting for me. They are so fast! This happened last time I parked here as well. Thank u for being so prompt! I would have been heart broken if I missed my flight.
The drivers were friendly and pleasant, not so much for the cashier!
CAUTION: If you don't have a printer at home, do not do the pre-pay option where you have to bring in the printed receipt.
There should just have to be a confirmation code to exit!
With more customers going paperless, US Park should get ahead of the curve and come up with a paperless option.
Quick service. Good prices. Look for $1 off per day coupon online. Both bus drivers would not help with luggage but still had the tip jar out.
I always park here due to their enthusiasm and neverending pursuit to please the customer.
On my last trip, I forgot an item in my vehicle and requested an expedited return trip to my car. The driver was happy to accommodate me and, not only skipped picking up other customers (luckily, there weren't any and another shuttle was behind ours), but took me straight to my vehicle. We did pick up additional clients on the return trip, but that was understandable. We quickly made the return trip and I was no worse for the wear and in plenty of time for my flight.
Also, don't forget they have a coupon on their website. You only need to show them the coupon on your phone.
These gals are very customer oriented and friendly.
Staff were friendly, and I had a shuttle at the lot and again at the airport quickly. The thing that kept me from a five star was that you have to have a printer to use online booking coupon (and they don't tell you this until after you've booked).
Otherwise I'm happy with their service except for the paper/time wasting sad 20th century policy above.
I've used this lot exclusively for the past four years and haven't been disappointed once. I feel like my vehicle is safe every time I leave it here. Every person on staff has been efficient, patient, and pleasant to work with. They know you have places to be and schedules to keep, and do a great job at making your plans their priority.
Sorry don't remember my driver's name, but she was fantastic. Lost my keys and she took the time. to check with the lost and found to see if my keys had been turned in. They found them and my driver took me back to the front gate then took me back to my car and waited til I was ready to go.
This was Wed 12/11/19 at @ 4pm.Thankyou so much I will never park anywhere else. These people are great and the price is right.
It is a drive from DTW but they have shuttles at good frequency. Definitely cheaper than the airport parking .
This is my preferred airport parking lot. They are friendly, quick to pick you up and provide frequent shuttles to bring you back. They give an AAA discount if you mention it before they give you the balance owed.. Today, they let me borrow an ice scraper. I just got the car and there wasn't any snow when i left town. Great service!!!
They are great! I use US Park whenever I travel out of DTW. I've never had to wait more than 5 minutes to get to the airport or to get back to my car. Management has been very responsive to my requests. I asked Karen to send me a receipt to submit to my company and she got it to me right away. I highly recommend using them.
So I accidentally hopped on this park and ride waiting for my car rental shuttle (was a long long day of business travel) realized it when we were in the parking lot, I asked the driver (Patricia) to drop me off at the front and I'll walk a couple blocks to the rental place... she said, "no, no, I will shuttle you over". Best shuttle driver ever!!! She made time out of her day (she was heading to lunch) to drive my braindead stupid mistaken self to the right place. Patricia, I appreciate you! Shout out to her!
For our trip US Park had stellar service. They were right there on time for departure and arrivals. They provided boosting service for our dead battery, gas for the car, and packaged up and sent by UPS a bag that was left on the shuttle. They had a solution for everything. Those girls are amazing. Thank you for turning a nightmare of events into a pleasant dream. I highly recommend US Park.
Solid parking choice no complaints here, great location. Just don’t forget the ticket they give you when the shuttle brings you to the airport.
I tried a few airport parking places around the airport, but this is the best place. The workers are very nice and their pick up and drop off service is very efficient.
Us this place every time we fly out of DTW. That are very friendly and helped us when we lost our phone. They went above and beyond for us. Even looked in our car to see if we left it inside. They found our phone in a shuttle 2 days after we lost it and called me to let me know. Hard to find people like this a now a days without commission involved. Thank you guys so much!
Got me to and from the airport. However the drivers drive very fast some not even paying attention. When we got back all the other shuttle services had 2 shuttles ready and US park wasn’t even there yet. It’s not a bad place to park but I will probably be looking into another shuttle service for my next trip.
Every time I go out and travel for more than a day, I always make sure to go to US Park for my parking needs at the airport.
I've had numerous times where everything had been top notch for the service, and with their airport shuttle, I always tip to make sure to show my appreciation for their service.
The last time that I used US park while returning from another city, I was kinda put off on how long I had to wait for the shuttle. I have never had to wait more than 5ish minutes for a shuttle to come by the ground parking during normal 8am-8pm hours... so when I was coming home from a warmer area, I didn't pop out my jacket, because I knew that I'd be on a shuttle bus in no time.
However, this time... I was proven wrong. A group of us had watched numerous shuttles for other competing companies pass by us more than once... and a rather large group of customers had started to take over the ground transportation loading area, all waiting on the US Park shuttle.
I eventually had to open up my luggage and throw on my jacket, because it was getting rather cold, and even after that we were still sitting there waiting for the US Park shuttle.
25 minutes ended up being the total wait time that most of us had to wait for the shuttle to arrive. And there were some that were left there because the shuttle had gotten filled to capacity.
I had never had this issue before with US Park, but I know if this was to become a common occurrence with them, I might start looking elsewhere to leave my vehicle.
Cecilia, best shuttle driver ever. 5 star driver. Very pleasant and great sense of humor. Big fan, definitely a returning customer. Thanks
Good service very popular unfortunately DTW pickup area is an unorganized mess and when a sea of US Park customers get off flights there will be a giant disorganized line. On the plus side US Park seems to have a constant stream of buses so the wait isn’t too long for the 3rd or 4th bus.
I have used this lot twice now in the past few months. I like that they collect me at my car and drop me at my car. all 4 drivers have provided smooth, safe rides and been courteous and efficient.
I will continue to use this service because I feel safe.
Getting to the airport is usually pretty quick. Getting picked up from the airport, I consistently wait on the curb watching shuttles from other companies drive by. Then you sit in a long line to pay. The parking lots are all the same price, so why the lack of service?
Always kind and quick to get me to the airport and back to my car. I've never had to wait for a shuttle the many times I've used this lot.
I love u.s. park, been going there for about 7 years, love my discounts too!
My go to parking at dtw. Fast shuttle going to airport. But always long wait for return shuttle
Easy to reach, right on a main road next to airport. Quick pickup so you get to the airport quickly. Always find a return vehicle within 5 minutes of reaching pickup area. They have a good system of letting you know where you parked your car. Most drivers are very helpful.
The woman that work here are extremely helpful. They have a air compressor and battery charger on site for your use. Great great great service. Quickly get you to and from DTW.
The drivers are friendly and super Customer service oriented . They pick you up at your car and drop you directly at your terminal. Then are there within minutes when you come back. They wait and make sure you in your car and it starts before pulling away. I'm my opinion #1 of all the parking serving DTW