Valet Connections Rates, Reviews, Coupons near DTW (2021)

KJ Tully

1 2 3 4 5

Reasonable rates, and they’ll get you to the airport quickly, but don’t hold your breath on your return. You’ll sit at the airport until they feel like sending someone to pick you up, whether that’s 20 minutes or 45. Still, you get what you pay for, and their rates are reasonable and competitive, and the facility is very nice.

Mahwish Bute

1 2 3 4 5

I prefer valet connection over all other parking services in the area. Past few times we traveled, the shuttle has been on time.

They have an indoor waiting area, which is nice in winter months.

They have a few pot holes in their parking lot. so be careful when you enter and exit their lot.

Janice Johnson

1 2 3 4 5

Everything was simple. I arrived, the staff was courteous when they verified my reservation, took my keys and off to the airport. Upon my arrival back from my trip, I received a text message to click a link and they were there to pick me up and my car was clean and ready for me. Will definitely use them again.

Sharon Aguilar

1 2 3 4 5

We have been parking at Valet Connections for many many years and have always had a great experience. We love using their parking building for drop off and pick up. They are affordable, efficient, and the wait is not too long for shuttle pick up. I highly recommend this service.

Cynthia Kojima

1 2 3 4 5

Valet Connections provides excellent service for a reasonable cost. After a 12 hr. international flight, we were glad for the quick pick-up at the airport. It was a bad weather afternoon, as well, so getting on the road for home was really important to us. Thank you Valet Connections for your professional service. My family and I will definitely contact you for future reservations.

Felipe Zafani

1 2 3 4 5

I have been using Valet Connections and Detroit international Airport for years now they offer a great service very fast. Transportation back-and-forth from the airport with not a long wait at all. Staff is friendly and kind to assist with any issue valley connections offers several services such as getting your car, clean and washed before you pick up the vehicle as you return from your trip They also offer an option where you can pick up the vehicle direct at the airport. I have not tried it myself, but I’m planning on using that option in the future.

Lottie Ferguson

1 2 3 4 5

I have parked at Valet Connections for years and originally gave a 4 star rating. Today, I upgraded to 5 stars. While waiting for the shuttle to the airport, there were a group of folks that weren't very nice. I was alone, so I let it go because I'm about to be on vacation and don't need that negativity. Tom, the driver, loaded the van with Delta passengers. I needed to go to the other terminal so I sat back down. The others snickered, Tom decided to take me anyway and dropped me off first. I don't know if he saw what happened, but I'm happy he chose kindness today. Thanks, Tom!

Terry

1 2 3 4 5

Great value and service! My car is always warm and free from elements when I return to pick it up. Well lit and secure. Not scary a d sketchy like the outside lots. Only negative is the smoke smell in the offices. Excellent rewards program. Drivers are prompt and even wait on you when you text with bags in hand so you don’t have to wait for the next van!

Luann Kralovic

1 2 3 4 5

I use Valet Connections every time I fly. I really like the updates to the property. The employees are very helpful. What I like best is that my car is in the garage when I get there so I know that it was recently started and running and in case of snow, it has been cleaned off.

Susette Jaquette

1 2 3 4 5

I have used Valet Connections for over 6 years and will continue for many more. It is such a convenient way to leave your car at the airport when flying. The shuttle rides to and from the terminals are timely. Everyone is very friendly and helpful. Highly recommend.

Donna McGhee

1 2 3 4 5

Reservations are made conveniently online. Drop off is easy and parking is in their secure lot. Leave your keys in the office and when you return from your trip, your car is waiting inside the building, which is very convenient, especially when the weather is bad. The shuttle ride is short to and from either terminal. Great experience every time I have used them.

Darcie Jacobson

1 2 3 4 5

Valet connections is always the best option for airport parking.

You can't beat the price and distance and reliable shuttle service. Trust me, I've tried

Caresse Young

1 2 3 4 5

I love valet connections. I recommend them to people all the time!! So easy to use, just pull up and give them your keys. Their app and website are very easy to use. Need an extra day? Just call them, never an issue. It's also very inexpensive and they have rewards. I've redeemed free days twice. My mom put me on them years ago and I've used them ever since then.

Joshua McTerry

1 2 3 4 5

Five-Star Valet Experience!

My family and I frequently use Valet Connections and we are always impressed with their service. The staff was absolutely amicable and welcoming. They greeted me with a smile and made the entire process

smooth and stress-free.

What really stood out, though, were the drivers. They were incredibly helpful. It felt like they genuinely cared about making my experience as positive as possible.

The return process was equally seamless. My car was waiting for me promptly, and the driver was again friendly and professional.

Overall, Valet Connections exceeded my expectations. Their amicable staff and helpful drivers made a huge difference in my overall experience. I highly recommend them for anyone looking for a top-notch valet service. They're worth every penny!

J and B

1 2 3 4 5

Great experience overall! Shuttle was quick and easy! Dropped off car for 8 days and it was ready for pickup when we got there! The guys running the shuttle are super friendly! We left a bag there and they are keeping it for us until we can pick it up in a week! We were so afraid it was lost! Overall highly recommend and it’s a great value for parking for the money!

Jordan Fisher

1 2 3 4 5

Was hesitant based on some nightmarish reviews. I experienced friendly and professional staff from drop off to pick up. Shuttle ran as advertised. Registration was breeze. Pick up was a breezed. Really loved the automated text message that came after drop off and allowed me to click on the link when I was ready to be picked up upon my return. Seems like a really smooth operation. They even accommodated my need for some air in my tires. Will definitely return!

Keller Westman

1 2 3 4 5

I had a great experience here. I dropped off my truck, and they took incredible care of it for the entire time I was gone. Not only that, but my truck was spotless upon return. They had it ready and waiting for me at 3:00am after I called ahead to say my flight was delayed! Additionally, the shuttle was right on time to pick me up. I will be using this service every time I fly out of DTW from now on, and you should too.

Collin Williams

1 2 3 4 5

I was a frequent “Airlines Parking” customer until someone referred me to Valet Connections, and now I never use any service other than Valet Connections. I have now used this service around 6 times, and the experience is the same every time. Easy and smooth check-in, friendly staff, never a lot wait for a shuttle (if at all!), and they always willing to go above and beyond. In my most recent trip, I experienced several delays in my flight that caused me to arrive later than my originally scheduled pick-up time. Valet Connections was very understanding and did not ask me to pay any additional fees. 10/10 would recommend using Valet Connections for your next trip!

Jim Manna

1 2 3 4 5

First time using this place. I thought what a great idea. Drop off car while on vacation to get. A complete detail job. They surpassed my expectations!! I have a 2016 BMW X5 and the entire car feels new. I’m a stickler for details so I spent 7 minutes going over the entire vehicle and I’m truly very happy with the job both interior and exterior and will definitely do this on a regular basis.

Thanks guys for surpassing my expectations. The staff were also friendly and helpful

Char Mozader

1 2 3 4 5

This is the absolute best place to park around DTW. No dragging your luggage through the rain or snow to get to a shuttle bus. You drop your car undercover and you pick up your car undercover. They move it to a lot while you’re gone. It’s a fantastic plan and I will never park anywhere else.

The one downfall is their bathrooms. They are the reason why I can’t give them a five star review. They absolutely need to update and remodel their bathrooms. A thorough cleaning including the walls at the very minimum.

Maurisha Roney

1 2 3 4 5

I use Valet Connections often and I love their service. They drive you to the airport as though they were trying to catch a flight themselves. They load everyone into the shuttle quickly and get you there quickly, but safely, of course! I personally make my reservations online and find it very convenient. Even during their busiest time of the day, I haven't had to wait more than 15 minutes ever. I recommend Valet Connections and don't see myself trying any other airport transportation in the future. Have some extra cash on you for a tip because these guys deserve it.

Susan Davis

1 2 3 4 5

Excellent service. Reliable and friendly. Car was waiting inside garage upon arrival on shuttle for pick up. Price for 15 day parking was so much less than other lots.

Only complaint is that, at time of pickup, I did not have my email from original booking, showing what my balance owed was, after pre-paying a deposit. For some reason, their system doesn’t show that information, so I ended up paying full amount at pick up.

Julie Wiskup

1 2 3 4 5

Good location, easy to use. Drivers are very helpful and friendly. The wait going to the airport was a little long, but it was very busy. Still arrived in plenty of time to check in. The pick up on the way home was fast and efficient. I clicked the link they send you, made my way to the pickup area and within 10 mins they were there to pick us up. Price is great, would definitely use this service again.

Shadi Nabilsi

1 2 3 4 5

Fast, easy and safe! Dropped my vehicle off to valet connections and picked up 2 days later after I flew back into Detroit! Great experience using them and the shuttle service was very efficient. Would definitely use again.

T Kio

1 2 3 4 5

I have been taking bus shuttles to DTW because I did not look into long term parking near the airport. I arrived faster to DTW by driving and the parking through Valet Connections was cheaper than a round trip by bus. I called the staff a couple times and they were helpful with my questions. Instructions were clear for requesting a shuttle to return to my car.

Lee Collier

1 2 3 4 5

I had an issue with Valet Connection. But the Manager was very helpful and cared, that he resolved my issue. And so I definitely feel, that everyone deserves a second chance. Great customer service is very important, and that’s what I received from him. It’s appreciated that he reached out, to clear up any issues.

Regina Tansil

1 2 3 4 5

I see many negative reviews for this company but my experience was great. I made my reservation less than 24 hrs in advance (last min trip). Most other places required 24hr notice. Only waited about 10 min for shuttle to airport and 15 min (flight delayed) for shuttle back to my car. Both drivers were very nice and the ladies at the counter were very nice as well, process was seamless and quick. No issues with my car either. Im sure it didn’t stay in covered garage the whole time I was gone but its not a huge area. Very good experience with this company.

Medicated Madame

1 2 3 4 5

Very easy to book online! The location is convenient, indoors, and an easy find. I pulled in, went to the front desk, they took the keys and gave me a ticket number... that's it! The shuttle was ready and waiting and I was at my gate within 15 minutes.

The pick up was even easier!! Since I booked online they knew when to expect me and my car was already waiting for me.

I will be using service for all of my trips. Excellent interaction.

MaryB MJ

1 2 3 4 5

One of the best prices roof covered garages.

They have shuttles to/from the airport every few minutes. Drivers are rly nice and kind. I think all staff was rly kind tho.

They have a couple pf vending machines drinks and snacks, and a few couches inside in the check in/out area.

We paid $44 for 4 days.

Kelly Hart

1 2 3 4 5

My mom and I used this service for the first time at the recommendation of my uncle, who flies frequently.

Overall the experience was pleasant. Easy place to find, and the shuttle drivers were very knowledgeable about where to go in the maze of terminal drop offs and were punctual for both pick up and drop off.

My only complaints are that as a first time user of this service, the instructions on WHERE you park upon arriving on the emailed receipt and the signage on the building when you first arrive are unclear. Secondly, the front desk staff could use a lesson or 2 on hospitality. As a first time user we obviously had some clarity questions on how this service worked and they acted like we were an annoyance asking these questions. Training your staff to be a little more understanding and accommodating will go a long way in overall customer satisfaction.

Dylan Fox

1 2 3 4 5

Read some reviews that had me nervous but I had a great experience. Friendly and efficient driver's. Great customer service over the phone and in person. I had my keys the whole time. Ask them the correct lot and you never have to worry about your car being moved. I’ll use this service again. Thanks!

Linda Reid

1 2 3 4 5

We always use Valet Connections when we travel! It's easy to book. They are always pleasant to work with. Our flight was diverted overnight and we didn't make it back on time to pick up our car. They were very understanding and when we came to pick up our car the next day, we weren't charged for the extra day. It was a pleasant surprise! ❤️😊

Tina Fleming

1 2 3 4 5

Valet Connections is a great place to park for the solo traveller, no searching the parking deck for your car in the early morning hours alone! Four stars because I have had to wait quite a long time for the shuttle pick up and they are often understaffed so there is always a wait to get your car upon return. Lovely people from the front desk to the shuttle drivers and great prices!

Pat Bannigan

1 2 3 4 5

Very dependable. We like it because our car is brought into the garage when we return for us and gets us out of the weather when we load our bags from the shuttle back into our car. Driver was very polite and efficient too. Plus a little less money than at US Park. Pretty much the same distance to the airport as US Park. Plus they offer a loyalty program discount as you accumulate points with them. We will use Valet Connetions from now on.

Antonio Palomet

1 2 3 4 5

Location is good, it took us less than 15 minutes to go to the Terminals. Shuttle was there when departing and arriving. And prices are unbeatable. Driver wont say "Hello, thanks for using Valet Connections" but will definitively help you. So yes, this is the place you want to use to park your car on a budget. Nothing fancy just a very good service.

Raluca M

1 2 3 4 5

I’m using the services of Valet Connections since few years and they are my only choice for parking my car when flying out of Detroit. Their very clean shuttles run constantly, so there’s a minimum wait time. And there’s nothing better than returning in the middle of the winter to a clean and warm car. I can even wait in the lobby while my husband loads the luggage in the car.

I cannot recommend their services enough!

Eric Hense

1 2 3 4 5

Hard to beat the quality of service you get there! I've been using Valet Connections for many years without a single issue! Friendly staff and great service!

Just updating my post!

After years of using Valet Connections they are still my #1 Option for parking at Detroit Metro Airport! Not only do they have great rates WITH a rewards program, but you can also get many services done to your car while you are gone! Super Convenient!

7/28-8/6/22 Another Top Notch visit to Valet Connections. Parked my vehicle there for a trip last week. Flew back to Metro Airport and walked over to the shuttle area to see the Valet Connections van ready and waiting. Drivers to and from were very nice and helpful. It's really hard to beat Valet's service!

Stephen Kiluk

1 2 3 4 5

I have been using Valet Connections every time I travel by air since 2014. Valet Connections is a great business that makes every trip to the airport and every trip back home less stressful and more efficient. No matter what time my flight gets in, they are there to pick me up and get me back to my car as quickly as possible. They always take great care of my car and always have it ready for me when I return. I highly recommend Valet Connections when traveling from Detroit Metro Airport.

Rob Oden

1 2 3 4 5

Good place, I’ve been using them for years. Started out at $6 per day and now they are up to $8. This is understandable due to inflation.

If they could add more vans to their fleet for faster service, this would be great because there were times where I had to rush to my flight due to their limited amount of drivers and vans.

Lisa 2415

1 2 3 4 5

Shuttle was already there when we got off the plane because I gave then my flight information and they had my car ready for me. Everything went very smoothly and it was fast, which was awesome. This is my second time using them and I will definitely keep using this company.

Terri Allendorf

1 2 3 4 5

I used this service for the first time. The service was really good, I was really happy to see the car in the garage lit up when I came back at night. The keys were waiting for me at the front desk with the girls at the front desk. The bus service was Great as well. To top it off

, having that late night coffee for the ride home to keep me up was perfect. Thanks again, I will be coming back.!

Tim Wood Sr

1 2 3 4 5

Hello. I have used your services for several occasions and have been very pleased with the outcome. I would give a 5 star review but during my last visit (8/9 to 8/22), I had taken a picture of my odometer on 8/9. When I returned to retrieve my vehicle on 8/22, I noticed there was a 7 mile difference on the odometer. I am concerned about how 7 miles were added to my vehicle.

Meme Callaway

1 2 3 4 5

I have been using this wonderful company for about 5 years now and i have my family and friends using too when traveling. They also have a new easier system now when i first was using them I would have to call sometimes for pick up and also when leaving from fast lane the gate would not open when trying to scan the slip but now you can request off your phone and the scanner is great. Prices have went up but that’s everywhere this company still has the best price and great customer service.

Kristopher Prevost

1 2 3 4 5

Great service, way better then the competition!

Never before have I parked, got out of my car then waited less than 5 minutes to be then shuttled to the airport....then after a week long vacation picked up from the airport within 5 minutes and driven back to the shuttle Depot. Not only that never before have I got out of the shuttle and they had my keys ready and my car within one second walking distance because they pulled it up while i was being shuttle back from the airport.. In my park experience with their competition- US Park had me walking over a half a mile in a huge parking lot to get my car myself. If you want convenience and nice people , please pick valet connections. The best advice I can provide is make sure you don't delete the text message they send you with the valet number because with that number they not only know where your car is but they know when you call them to get a ride from the airport that they can you get your car for you so it's ready when you get back otherwise there's some confusion with which reservation you are.... there's no reason to keep a receipt on you just don't lose the text message.

George Davis

1 2 3 4 5

I have used Valet Connections for years for a very good reason, their level of service. I love not having to retrieve my car outside in the elements. No snow or rain to worry about. And the cost is competitive. Only thing on the down side is that the men’s restroom is filthy.

Alechia Drane

1 2 3 4 5

Always friendly front desk staff & drivers. Love the app and emails they send with discounts. My 1st & only Park & Fly option. Love you guys. Keep up the good work!

Rachel Lownds

1 2 3 4 5

Quick and easy, great service.

Bring your car into the building, leave your keys and get a ticket. They valet park your car away. When you get back and get your luggage, you request your car (they send you a text with a link) and it was waiting when the shuttle pulled in.

We didn’t wait long for the shuttle. Maybe 10 minutes on the way there, 5 from the airport.

The Syrian gentlemen driving was great! Thanks!

Ellie Alvarez

1 2 3 4 5

Valet Connections is my ultimate choice for parking when I travel. Their staff is very thoughtful and the customer service is great. No matter the day or time; they are reliable for your airport transfer and parking needs. Thank you.

P M

1 2 3 4 5

I love the personal treatment at Valet Parking. When I traveled for my work, my company introduced me to Valet Parking. I’d often return from business trips alone, late at night, in the dead of winter. I was so reassured knowing my car had already been started and was waiting inside, a lit space with caring people standing by, when I needed to drive the last bit to get home. Now retired, I still value that same comfort knowing I’ll get home safe no matter how weary I am from traveling.

Trina Northrop

1 2 3 4 5

We have used valet connections twice and both times we were happy. I love not having to remember where I parked my car in a lot. And both times the valet connections shuttle van was waiting for us. It is always a swift and easy process. I would recommend using them. Plus you can’t beat the price!

Update: found a ding on the passenger side. Can’t say for sure it was from them but we don’t recall it being there before. Bummer.

Toni Robinson

1 2 3 4 5

The associates at this company are timely and polite, helpful and generous. They make parking at their off site airport area easy, quick and provide peace of mind. There’s no other company I would trust bc they have everything you need for travels. I’ve never used their other services for car detailing /washing but I’m sure it’s quality also.

Katie Takis

1 2 3 4 5

I travel every week and always trust my car with valet connections! The staff is friendly and accommodating and I’ve never waited for a shuttle more than 10 min, especially when John is driving. He’s the best! John is clearly a seasoned expert and knows how to navigate getting you where you need to go quickly and safely! Always a great experience with valet connections! Thanks guys!

lori bame

1 2 3 4 5

First time using Valet Connections. They were busy when we dropped our car off, but not a problem as we had plenty of time. We didn't wait much more than 20 minutes between getting our car checked in and getting on the shuttle for the airport. On our way back, our flight was delayed by 2 hours (we arrived back at 2am). I opened the link, but wasn't sure where to notified them of pick up. We called and Robin answered and clearly explained to us where to go for pick up. We didn't wait more than 10 minutes before our driver was there to pick us up (last name Basm). Our car was parked in the garage ready for pick up. All the staff was friendly and helpful. We will definitely recommend Valet Connections to our friends and family.

Erin Isenberg

1 2 3 4 5

The service is easy and convenient - the front desk people have always been nice. However this review is due to a driver that was rude and inappropriate today. When he picked me up I told him my car type, he asked a name and I confirmed. When I looked at the screen I saw there were two of my car type and that I had misheard the name (it was very similar). I told him the correction and apologized for the mix up - however he laughed at me and shook his head and made it clear he was annoyed about it. I apologized again. When he dropped me off and gave me my bag, he said “that’s it?” And I said yes thank you. Apparently he was expecting a tip after being rude? Then he said “wow Jesus Christ”. I was pretty surprised by how blatantly unprofessional he was. Disappointing because I otherwise find this to be a great service.

Addendum: changing review from 1 to 4 stars because Sam from Valet connections reached out to apologize for the incident and provide me with points. He gathered more information in order to address the situation with the person involved and was very kind and respectful.

Kris Wood

1 2 3 4 5

My car was safe while I was on my trip. They were very efficient getting us safely to the airport. After a 2 hour delay on our return flight, 1 call at 2 am and they came right over to get us. When we got back, my car was inside, and ready for us to jump in, and drive the about 90 minute drive home. I would definitely use this service again!

Mick Sibinovic

1 2 3 4 5

This is the most cost effective method to park at the airport and have shuttle service. It cost me $38 flat for 3 nights. No fees or gimmicks. Friendly reception staff while drivers were super kind as well (a bit pushy though - aggressively looking for tips) Quick seamless service and experience.

Patricia Taratuta

1 2 3 4 5

I have been using Valet Connections for the past 8 years or so, and have never had a bad experience. Dropping off my car is always nice and easy. Additionally, whenever I come back it's a simple procedure to get my car, and I've never had to wait too long for it. The employees I've interacted with there have always been pleasant, and with the price being incredibly reasonable I will most likely never park anywhere else when flying out of DTW.

Yigal Alalouf

1 2 3 4 5

First time customer in August 2023. Wondered what kind of service they offer and how they compare to other parking lots at DTW. Extremely impressed with everything I experienced so far.

Pros:

- Loyalty program offers free parking days and other benefits

- Rates are at least 10% cheaper then the lowest price competitor

- Frequent shuttles and a very organized process dropping off

- Fully automated pick up process, starts with a text message that allows you to notify the driver when you are ready. Driver was waiting for me as I exited the terminal, had my name and car details. Door to door ~15 minutes.

- Car ready for you as you arrive (I suppose that's the valet part of the service).

- Helpful and friendly staff

Cons: (Very liberal use of the term)

- Need to book and pay in advance, at least one day prior

- Need to leave your keys with attendant (might be considered a PRO, as I always have a hard time finding my keys :-)

All-in-all, I am definitely a return customer

Brittani Davis

1 2 3 4 5

I love using valet connections. Parking in the valet lot is always super easy. Check in is quick, the shuttles always arrive quickly day or night and they are always clean. The drivers and staff are always super nice too. Also, you can't beat the price. They don't change it up on you either. Highly recommend.

Israa H

1 2 3 4 5

I had a fantastic experience with Valet Connections! The drop-off and pick-up process was seamless, and the staff was professional and courteous. My car was well taken care of, and I appreciated the quick shuttle service to and from the airport. It made my travel stress-free, and I will definitely use them again. Highly recommend!

Shannon Pierce

1 2 3 4 5

This was such a wonderful service! When I arrived to drop off my vehicle, I pulled into the garage so I didn't have to walk through bad weather. There are vending machines in case I needed a snack. The reception area was warm and inviting. I got checked in and waited less than ten minutes for the shuttle bus. The driver loaded and unloaded my luggage for me. He was very kind, he offered small talk on our way to the airport.

When we returned from our trip, we were met with the same kindness. We again waited less than ten minutes to be picked up at the airport, the driver again loaded and unloaded our luggage. My vehicle was parked inside the garage so I didn't have to walk into the dark parking lot.

I am extremely pleased with the customer service! My flight home was canceled, I called Valet Connections to inquire about the fees associated with my delay, they put my mind at ease. Luckily, I was able to make it home via another flight within the timeframe Valet Connections! I will recommend your services to my friends and family.

Eric Hense

1 2 3 4 5

Hard to beat the quality of service you get there! I've been using Valet Connections for many years without a single issue! Friendly staff and great service!

Just updating my post!

After years of using Valet Connections they are still my #1 Option for parking at Detroit Metro Airport! Not only do they have great rates WITH a rewards program, but you can also get many services done to your car while you are gone! Super Convenient!

Amanda Warner

1 2 3 4 5

Valet Connections is our go-to parking when we fly out of DTW. We fly pretty frequently, so have used them a lot. They’re always fantastic! If the shuttles aren’t there already waiting to take you to the airport, they get there really quickly. The drivers are all really friendly as well. We usually only use the self-parking lot, but one time it was filled, even though we had a reservation, so they just had us park in their valet lot that time, and that was great!

Megan Denomme

1 2 3 4 5

This was our second time using valet connections for flights out of Detroit airport. The first time we had to wait a long time (almost an hour) for the shuttle when we returned to Detroit after our trip. We were assured this was unusual, but had no way of knowing since it was our first experience. This trip however, the process was incredibly smooth. It was probably half an hour from when we landed to when we were back in our car and leaving the valet connections garage. We will continue to use this service when we fly out of Detroit.

Lillie Vergel

1 2 3 4 5

I have park with this company over 5 years. They appear to get better. I fly out Metro usually 3-6 times per year, warm and cold weather. I love the convenience of the shelter from snow and heat. Never had a problem w/ my car upon return. Shuttle service appears to be improving on wait time. My recent flight, the shuttle arrived when I was calling to be picked up!

Lisa Head

1 2 3 4 5

Drop off was super smooth! Driver was quick to pick us up, and take us to airport. Polite and professional. Pick up at the airport was perfect, waiting for us and luggage at proper door! Excellent service and timely. We are recommending Valet Connections to all our friends!!

Sabrina Harras

1 2 3 4 5

I have used Valet Connections for multiple trips and have always been pleased. For this most recent trip, I accidently left my water bottle on the counter. I was on the shuttle to the airport when they radioed to the driver to let him know. The driver of the next shuttle brought it to me at the airport. I was very grateful for them to do that for me. The shuttle was very fast and my car was ready when I returned. I'll definitely use them on my next trip.

Sheila Maloney

1 2 3 4 5

Great parking experience! We had used Valet Connections several times and every time is an excellent experience. Definitely recommend!

Jennifer Dowling

1 2 3 4 5

I usually have a great experience, but this time when I arrived back my car was not in the building. I was then told it was parked out front so I headed there only to find it had not been started nor warmed up and was covered with a lot of snow. I then also had to roll my suitcases through slush to get to the car. One of the nice things about this company is the warm car waiting in the building and I think they forgot to go and get my car this time around. I actually had to wait for 2 shuttles so I know time wasn't a factor.

Barbara Haueisen

1 2 3 4 5

Pretty inexperienced traveler here…but have used Valet Connections twice now. This time we left our vehicle there for a little over a week. I LOVE the pull in a building, give them your keys, and you hop on a bus to get to the airport part! We had a late flight back and they were there to pick us up from the airport in what seemed like less than 10 minutes! Had us checked out in only a few minutes and our vehicle in the building ready to hop in and get back home! Would DEFINITELY use them again!!

Laura Peters

1 2 3 4 5

I used this business for the 1st time recently and was satisfied with the service. It was recommended to me by a friend. I booked my parking time on their website. Helpful info: When you arrive, 1st drive directly to the rear of the building and drive your vehicle into any open parking spot. Remember your license plate # before walking your luggage into the office behind automatic sliding glass doors. They check you in there and give you a ticket #. Best part is dropping off and picking up your vehicle inside the building. Weather in Michigan is not a factor here! Remember to call them for your return shuttle from the entry gate and have your ticket # ready to tell them. I called them after getting off the plane and I had just carry on luggage. I only waited about 10 minutes for the shuttle van (not a mini bus) at the shuttle area outside. I was not waiting alone at 12:00am. I will use this service next time.

Gregory Robbins

1 2 3 4 5

I have to tell you all, we have been using Valet Connections at Metro Detroit Airport for about 5 years now. They are the friendliest, professional and helpful parking service anywhere! Their prices are awesome, the take great care of your vehicle and are very prompt when picking you up at the airport. Our car is always ready to go and in a large garage so you don’t have to deal with the weather. I give them a 5 STAR ⭐️ RATING! You can’t go wrong when using Valet Connections!

Ruth Aiken

1 2 3 4 5

Valet Connections is an excellent option for parking near DTW McNamara (Detroit Metro) Airport. It is conveniently located with a gas station directly across the street and access to and from I-94 is easy. Shuttle service is exceptional as it arrives regularly. Drop off and pick up is located indoors which is great during inclement weather. Customer Service representatives and shuttle drivers are pleasant and friendly. Easy drop off and pick up service. I've used this company for years and highly recommend it.

Victoria Williams

1 2 3 4 5

Amazing! I had car trouble which caused me to arrive late for my reservation. The woman who took my call expressed that everything would be fine. I was afraid i had missed my flight and she even called to check on myself and kids to see if we were able to make our trip or if she needed to send someone back to pick us up. The shuttle service was fast both taking us to and picking us up from the airport. All staff were very nice and respectful and cars were ready and waiting as promised. I would def recommended and will be using again in the future.

Bonnie Erbe

1 2 3 4 5

I have been parking with Valet Connections for a long time! They are always courteous and kind. This last trip there was a large group needing to get to the airport. I did not think there would be room for me - but the drive allowed me to set up front with him so I would not have to wait for another shuttle!

Then on my return trip, my car was still outside, so the shuttle driver brought it in for me so I did not have to go out in the cold! I had an issue with restarting and he was able to help me yet again!

I definitely will continue to park at this wonderful business!

Terri Locke

1 2 3 4 5

I just love this place! After a frustrating drive of driving myself from Saginaw to Detroit to arrive at Valet Connections, they just take right over. First they get your car parked and then you get registered, the ladies are so nice and helpful. And then I’m off to the airport, being driven in one of their luxurious vehicles, so clean and roomy. The driver was the most professional driver I’ve ever had. He wasn’t right there when I left registration to walk to the waiting vehicle, but when he saw me he smiled and came running over and apologized and I said I wasn’t even there a minute. The driver loaded my luggage, got me comfortably seated and we were off. It felt so good to be driven to the airport. He pulled right up to my departing area and unloaded my luggage and I was off! I would never use anyone else in the future.

Valet Connections DTW is the most professional service that I’ve ever used!

Hassan Alsalamy

1 2 3 4 5

I’ve been using Valet Connections Parking for the last 7 years, and they have always provided excellent service! The staff is friendly, and the process is smooth and efficient every time. The shuttle service is quick, making travel stress-free, and my car is always well taken care of. Their reliability and consistent service quality are why I keep coming back. Highly recommended for anyone looking for convenient and dependable airport parking!

Virgil Taylor

1 2 3 4 5

I've used Valet Connections for years. I wouldn't consider parking anywhere else at Detroit Metropolitan Airport. Parking is safe and secure, shuttle service fast and efficient, my car is always ready for me inside the garage when I return from my trip... they are hands down the best parking option at DTW in my opinion.

Gale Phelps

1 2 3 4 5

The service from your company was excellent! We got caught in construction traveling downstate to your facility. We thought we were going to miss our plane. Your driver rushed to get us there on time. As it turned out, our flight was delayed 2 1/2 hours! Your staff was very helpful on our return trip as well. We did not have the directions with us, as to where to be picked up. He gave great directions. We would highly recommend Valet Connections. Thank you!

Delana Vershawn Jones- Hall

1 2 3 4 5

I’ve been using Valet Connections for about 9 years. I’ve experienced them being my worst parking experience to now my best experience. They have more vans, advanced texting service, they come every 10-15 minutes, they are friendly and professional. I’m so glad that I didn’t give up on them. Highly recommended 5 stars

Debra LaLonde

1 2 3 4 5

1st time and will definitely go again. Drivers were efficient and load/unload your luggage which is very deserving of a tip. The counter person was all alone and quite busy between the phone and the line if customers (she was efficient too but no smiles here).

It would have been very helpful to have more info on their website about the overall process, given a first timer. For example:

1. When you 1st arrive, drive around the back of the building and pull into the garage and park in any spot

2. Unload your luggage and take near the office

3. Go into the office and provide your info & keys

4. Take shuttle to airport

5. Text office after you have picked up your luggage at the airport

6. Go to drop off area at DTW and await shuttle

7. Once picked up, go into the office to get your keys, your vehicle will be in garage in a designated spot.

Tim Payne

1 2 3 4 5

First time I used this service and I was very impressed. You arrive and park in the parking garage and then they have a shuttle service to your airline. The host was great to deal with. When arriving back to Detroit we called the number for them and they pick you up in the shuttle and you arrive to their location and your vehicle is parked inside and ready for your departure

Makenna Silverman

1 2 3 4 5

wow!!! easiest airport parking i’ve ever dealt with. drop off/pickup was seamless, we got to the garage to drop off our car, waited in a short line, and were able to get on a shuttle to the airport immediately. when we got back from our trip, to DTW, we waited 3 minutes to be picked up from the delta terminal and our car was already ready to go. will definitely use again! (:

LUV2TRAVEL

1 2 3 4 5

Quick and easy parking option. Really liked driving straight into the garage for the vehicle drop off and the shuttle was right there - no waiting in a cold parking lot for the shuttle to come around. Pick up from the airport by the shuttle on return was very timely and dropped right off in the garage with our car waiting for us - again no waiting around in a parking lot in the cold and getting into a freezing car. Great way to start and end a winter getaway! Gave 4 stars as it is a bit pricey but is worth this extra for the convenience.

SRTMoe

1 2 3 4 5

Great staff, pricing & convenience. I used this company twice in a two week period & they were excellent to deal with. All the driver's were courteous and professional. Front counter staff was polite & very fast. My vehicle was brought to me indoors & drop-off and pick-up times were very quick. This will definitely be my go-to anytime I need to park & fly.

Rosalie Chirco-Iwig

1 2 3 4 5

I started using them in March 2021. The service was top notch the employees and drivers were excellent. They are kind efficient and competent. It’s nice to see a smiling face when you’re under the stress of getting to and from the airport. Top notch

Debra Neumeyer

1 2 3 4 5

Great service to and from airport. We have used used valet connections for about 8 years and never had a bad experience. Our shuttle arrives quickly and driver is always friendly. Desk clerks are always friendly. With that in mind, they definitely need updates to building and the driveway in. The water cooler and coffee pot have been out of service for about 5 years. Bathrooms are not the best either. The interior needs a fresh paint and floor coverings.

Sarah Munger

1 2 3 4 5

Wonderful service. Welcoming, clean lobby area... Enjoy a delicious coffee, hot chocolate or chai while you wait! Wait inside a warm building while they park your car for you and bring it back for you after your flight. For an additional $25 and they will deliver it to the baggage area for you. Laila was friendly and very helpful!! 10 out of 10, will use again!

Vincent Hsu

1 2 3 4 5

I’ve tried multiple airport parking services, and Valet Connections DTW is by far the best! The drop-off process is easy—just check in at the front desk, hand over your car key, and they’ll take care of the rest until you return.

When you get back, simply use their text link to request a shuttle, and after about 15 minutes (in my case), the shuttle arrives. The checkout process is smooth, and they’ll have your car pulled up and ready to go.

A nice bonus is the waiting area, where they offer cookies, bottled water, and all kinds of coffee or hot chocolate. You can relax on the sofa while waiting.

The only minor downside is that the wait time for the shuttle can feel a bit long, but overall, it was a great experience.

Barb Stier

1 2 3 4 5

Robin is the reason we come back. The rest of the employees that work in the front are not friendly at all and never have been since we started using you guys 4 years ago. We said we were not coming back because of how rude the front desk is but then Robin came and it was nice to go again. The Drivers are all great and friendly.

Susan Meyer

1 2 3 4 5

Valet Connections keeps my info on file so drop off takes seconds. NO DELAYS AT DEPARTURE. Occasionally I have had to call about pick after sending a text from baggage. Overall, a low stress experience that drops in cost with regular use.

Emily Haase

1 2 3 4 5

Although shuttles arrive pretty regularly, arrive at least 30 minutes before you need to be at the airport. We had to wait a bit on our departure day, and our shuttle was completely full. We made it on time but I felt a little anxious. Next time I will allow for extra time so I don't stress. It's about a 10 minute ride to the airport from the parking, so waiting 15 min for a shuttle, which may need to stop at their other location, plus the drive...give yourself time! Upon return, you can request a shuttle from your phone receipt. Ours arrived immediately. I'll use them again.

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