Made an online prepaid reservation. Got to the lot and a shuttle was waiting to take us to the airport. Our return experience was quite different. Called when we arrived at DTW, they said they would be right there. Waited over 30 minutes even though they advertise frequent shuttles. After a second phone call, two shuttles show up together. Upon leaving the lot, and scanning the barcode to open the gate, the screen advised we needed to pay an additional $8.86. There is no one there to open the gate for you, and due to a long transatlantic flight, we paid so we could get out. (Mistake) Upon calling them on the way home we were assured it was a mistake and a supervisor would call us the next day. Call never happened. Return calls were answered with a recording saying the mailbox was full. Finally got an answer a week later, and when informed of the reason for the call, I was put on hold for 25 minutes before I just hung up.
Update: I did get a credit for the extra charge, even though I never got to speak to anyone.
We reserved our spot and paid online and everything was fine until we tried to leave. Pickup and drop off was good and the car was secure and no damage. When we got back to the lot, someone had blocked everyone in and we had to run over the curb in my small car to get out of the lot. When we pulled up to the gate, it wouldn’t take our ticket. We called the number and was on hold for 11 minutes before the gate magically opened and we just left.
My experience with Fastlane was alright up until we tried to leave. The gate would not accept payment, so we called the number and we paid via the phone. Payment went through fine, but they made us wait for a shuttle driver to open the gate after we told them multiple times they were making us late for another appointment. No apology, no sense of urgency. We waited 15 minutes. I wish I would have read the reviews prior to parking in this lot because I would have paid a bit more for another company.
We parked with no issue, but had a difficult time finding the shuttle, as they didn't stop at the drop off/ pickup area. The good part is we were on the shuttle and headed to the airport less than 10 minutes after parking and finding the shuttle. The shuttle driver dropped us off at the correct terminal, no issue. When our flight came back to Detroit we called the number on the slip, and they picked us up in under 10 minutes. They dropped us off at the lot with no issue. This is when we had the gate issue, which according to the reviews it's a common issue. I would not recommend this company if you are on a schedule.
Literally the worst experience with any “company” I have ever had. I wish there was a no star button. Coming in it wasn’t bad kind of out of the way but the shuttle was there ready to take us to the terminal. On the way back there is no clear direction where to go to get on the shuttle. The number on the ticket to call when you have arrived is out of service or you can text whatever other number and we can come get you. Nor did i get a response from that text either. So we took a lyft back there for there to be not a person around. We go to the kiosk to pay to leave and the kiosk doesn’t work neither does the call button so i had to google them and call the number which went to some lady’s cell and she told me if i was paying credit card i could give her the number over the phone. NOPE. So i told her i wanted to pay cash and she said she would send someone over. Here comes the shuttle bus driver who doesn’t say a word or acknowledge us but pulls up behind us to open the gate. After 2 hours we finally got out of there and got free parking. Still not worth it
Did an online reservation with Quick Lane. When I arrived, the parking lot was blocked with a sign saying go to Valet Connections.
When I arrived at Valet Connections, about a quarter-mile down the road (but closer to the airport) I was able to drive into a weather controlled building and park my car. From there I went to a desk, they took my keys, confirmed my online reservation and shuttled me to the airport.
Upon arriving back to Detroit, I called the number the shuttle was there momentarily and they even brought my car back into the building where I was able to load my luggage, without the rain pouring down on me.
No issues and I would not hesitate to use them again.