Wanted to leave a review to offset all of the bad ones because I truly believe those might've been isolated events. Parking is cheaper than most places, they've never been completely out of space to park, and the shuttle comes right to you and drops you off right at your car. Upon returning, I don't think I've ever waited longer than 10-15 minutes for the shuttle to arrive to take me back to my car. The only questionable thing I would say is the price per day. For one trip I left at 7pm on a friday and returned at 4pm on sunday but was charged for 3 full days. Not sure exactly how it works but it's still pretty cheap compared to most places.
Great location to park your car for BDL flights. Close to terminal. Fast shuttle service. Very competitive daily rates. Offers AAA discount. Been parkingat Galaxy for years without any issues or problems. Use them whenever I fly from Bradley. Despite being a huge parking area, because of their good rates and convenience, the lot is occasionally full, so have a backup plan just in case.
My car was damaged while parked at the galaxy lot. I understand that accidents happen, but I had to call the manager for a week straight to find out if they had cameras that might have seen something. He never returned my call and I only got through to the manager after asking to speak to the manager’s supervisor. He was dismissive and found reasons for not being able to help me before he even knew what my questions were or what I was looking for.
I have used galaxy self park twice in the past 3 months. Five star experience both times. They answer their phones quickly, pick you up quickly to the airport, and the shuttles from the airport were there immediately both times I flew (and after 10pm). As a young woman traveling alone, the most recent driver made a point to lookout for my safety and waited until I was in my car, with it started, before driving away. I really appreciated this. They take you right to your car and the parking lot at galaxy is easy to navigate and clearly marked. It is also a very reasonable price. I will definitely keep using galaxy self park. I have always felt safe while using these services and as though it is well run.
I just got back from vacation after leaving my car here for 8 days and wanted to post a review right away so I wouldn't forget. I was worried about getting in at 4am last week, but had no problem finding a spot and catching a very prompt shuttle ride to my terminal. I called their main line while waiting for my luggage when I returned to BDL this evening - the shuttle showed up right as I was walking outside. There was no waiting involved! Got dropped off by my car, discovered that my battery had died and called the same number again. They said security was called to come help. The shuttle actually came by again a minute or two later and the driver stopped to confirm that someone was on their way. My car was jumped and ready to go within the next 15 minutes, and the security agent was kind enough to offer me to sit and wait in his (warm) car. Everyone working for this company seemed very friendly and professional. I'm super happy with my experience and will absolutely keep using their services.
PS. It had snowed a couple times during these 8 days and the Galaxy self park crew also lived up to the promise of clearing the snow off your car. Well worth the price!