The service used to be great. The last several times I have flown in (usually on late flights) I have waited at the airport for 15+ minutes after texting in my ticket number. I see shuttle after shuttle go by for RonCari, Executive, and Galaxy......but no Laz shuttles. Several times I have had to call back again.
The last two times I have used Laz premier valet, I have texted or called in with my ticket number, only to find that they still hadn't pulled my vehicle when I got to the lot.
Maybe it is just the night crew, or maybe there are systemic problems, but I am done with Laz-fly. Too many other options to keep putting up with poor service.
The only place I park when I go to Bradley. Super easy drop off and pick up. The shuttles are reliable and it is close the the airport.
Awesome service.. took great care of my vehicle. Cant beat the prices .. especially if you reserve online .. you save 20%..
Damaged the entire passenger side and said nothing. They accepted responsibility for the damage but three months later my car is still not fixed and I wasn’t even given a refund.Can’t get ahold of anyone when you call and all voicemails go to One person except for the claims line it just hangs up on you. Really 1 person for every call. Terrible communication and terrible customer service. Completely ruined our vacation. Had to file bbb complaint to hear from management. Then a very reasonable manager quickly got things done.
Best feature was texting when I landed, getting a quick shuttle to the Premier Valet lot and there was my car, started and heated up and ready to go for a very reasonable price! Worst feature... the rude man who checked me in... barked at me to just give him my name and cell and having never parked there before I asked him what to do next and he yelled... just leave the key in the car and walked away... rude!
Good place for convienent parking. A little pricey unless you get a corporate discount.
Valet parking close to BDL airport. Quick shuttle ride, reasonable prices and very courteous drivers. Car on and waiting for you when you arrive. They have car wash services as well.
Always great service with them!
Do not ever park at LAZ fly at Bradley International Airport. We went to self Park and paid $7 a day and came out with a damaged car after 1 week. Because it's self Park they're not responsible for your car. They have a camera picture shot of us pulling in with an intact gas tank. But were unable to get a picture of our damaged gas tank on our way out... obviously because the camera is probably only on one side. So they will not pay for the claim. We parked there for one week while on vacation and somebody ripped open our locked gas tank and took the cap as well. We didn't notice until we got home but called right away and took pictures. Be forewarned do not park at Laz fly. FEEL FREE TO SHARE
Great service, car wouldn't start and they did not charge us extra to come back the next morning to get it towed from the lot