Hotel front desk staff was aggressive and rude and refused to conduct a wellness check or transfer a call to a room number for a conference attendee at a nearby hotel during a safety check. I was hung up on twice while trying to ensure a guest at a nearby conference had arrived safely after no one else was able to get in touch with her. Staff was incredibly rude and put a woman staying at the property in danger with their carelessness. Would not stay here under any circumstances.
Everything was pretty run-down and janky. There were long black hairs in the bathroom (not mine), the front-desk service was poor, and they were not serving breakfast, as advertised. The only good thing is that it's walking distance from the airport.
You can tell the bathroom hasn’t been cleaned in awhile. You can also see where they had/have a mold problem that they just sprayed killz over. They didn’t bother getting rid if the actual mold. And while we really enjoyed the dried noodles on our floor and random food crumbs, it didn’t make up for the fact that my husband and I both got scabies after staying here.
The location was great for being near the airport, car rentals, and having a convenience store down the street. But the place was run down and unclean. It smelled of mildew and there were visible stains on the bed skirt and floor. The airport shuttle stops at 11 pm, so we had to wing it from the airport having arrived on a late flight. And, you have to reserve the hotel shuttle ahead of time. We cancelled after one night and only stayed about 5 hours. Couldn't get out fast enough.
The best customer service! Thank you! When we first arrived we had a room that smelled like smoke. The manager was amazing! He upgraded us to the most wonderful suite that I have stayed in! It overlooked the airport and we had the best time watching the planes come and go during our visit. He also helped us with arrangements for our car for our upcoming flight! I stay here every time I fly as they are always clean and comfortable. I will continue to stay here in the future. Thank you so much for the wonderful and consistent service!
So firstly it is a two star hotel, some of the complaints about older furniture etc, I feel are unfair and are irrelevant. If you want a hotel with brand new furniture, choose a five star at ten times the price! I found my room to be very clean and functional. The bed sheets were clean. It is very close to the airport where most, even similar or slightly higher rated hotels are much more expensive. When I called for the free shuttle, they arrived in about 5 minutes, which is excellent service. I found the staff to be polite and helpful. As of July 2021, they were still not offering breakfast, however, some of the current restrictions placed on hotels, make it difficult to conform to all of the new rules. I am a hotelier in Georgia! For the price, I was very satisfied with the service. I just wanted a cheap hotel that was clean with free shuttle service for one night - this did the job! I would stay again.
You can tell the bathroom hasn’t been cleaned in awhile. You can also see where they had/have a mold problem that they just sprayed killz over. They didn’t bother getting rid if the actual mold. And while we really enjoyed the dried noodles on our floor and random food crumbs, it didn’t make up for the fact that my husbands and I both got scabies after staying here.
Horrible experience. From the older gentleman taking half an hour to check me in even though the reservation was already paid for to the room smelling like mold, it was not a good night. I only stayed here one night before my vacation to Mexico because it was conveniently located next to the airport and they promised shuttle service to and from. I paid an extra $80 to leave my car there for 7 days, which is not bad but the problem was when I arrived back from mexico, they told me the driver was done for the night so I had to pay for a taxi to get back to my vehicle. Overall not a good experience, even just for one night. Don’t waste your money.
Great customer service. Very clean room. The manager Deven was so friendly and nice! Love everything. Will come back again.
Highly recommend this hotel.
This is thw worst hotel I have ever stayed. Upon our arrival, we called for airport pickup and was told, "shuttle service ended at 11:30pm." Made a second call and the manager hang the phone up while I was still talking. The room had NO toilet paper. I asked manager for a roll and he gave me a box of tissue. We were given one wash rag and one towel to share between the two of us. When we asked for more, the manager told us they didn't have any available at the time. This is claimed to be smoke free hotel, but the fumes polluted the halls. Then to put the icing on the cake, the rooms are not serviced until you check out. So, every time we needed something we had to go to the front desk. DO NOT WASTE YOUR MONEY!!
It was ok for a quick night before plane ride but the rooms are very musty and our room didn't have a bathroom vent and you could see the mold growing everywhere in bathroom. Also the room numbers are very out of order. My staff is nice and helpful.
We chose this hotel because of the price. We were visiting the Hartford for 2 days. The location is very close to the airport. It took us 4 minutes.
There are several local restaurants that deliver or you may pick up the food. We chose to pick up or dine in.
The staff is kind, professional and willing to assist you during your hotel stay. The furniture in the room was a little damage, not too appealing. Overall, the room was clean and the hotel was quiet. The hotel property has a nice gazebo outside where we took a photo.
Needed a last minute hotel before an early morning flight. Hallway and room wreaked or cigarettes. The woman at front desk said it wasn’t possible that the hotel is non smoking. Then why does it smell so bad? See photo of cigarette burn hole. There are a lot of great other affordable options within minutes, choose another place.
This place is so incredibly peaceful. I had the pleasure of meeting the owner, Mr. Goswami, and he really does whatever he can to make you feel comfortable. The rooms are spacious and so cozy. You have a fridge and microwave!!! It’s super affordable and honestly a great place to be. It’s safe as well as I am a solo female traveler. The linens smell so fresh too. Not like perfume, but just clean. I love it.
People should be considerate that COVID has devastated businesses. CT has really strict guidelines as well, and the fact that he’s still open is amazing. It is right down the street from the airport. I’m happy he was open because so many hotels could not accommodate people because of COVID. I can’t believe how insensitive people are. You can tell they don’t have businesses.
Overall, 10/10 recommendation. He is doing an amazing job with this property.
The room was clean and comfortable. The staff was very nice. I enjoyed it there very much. I'm going to return soon.
Came to this DAYS INN Hotel was quoted online for $66 a night included breakfast. At the receptionist this guy with the mustache Indian accent quoted me around $87 a night was booking two rooms and I was fine with price both for $174* he’s very very rude and yelling for nothing when you ask the total price. When I mentioned about the free breakfast included he told that I cannot be renting to hotel. There’s lot’s of hotels next to that way with better ratings and very clean. Rented at nearby Hotel for $84 a night. You better looking the other Hotels nearby before you come to this DAYS INN HOTEL. Run from this guy. Unprofessional and very rude
Excellant service. Shuttle van driver was awesome. Helped me through the chaos at Bradley.
This was a disaster registration for me as I called and sent email to the management who assured me we would be able to have an adjacent room due to my autistic son. Well when I came in the lady advised that we had side by side rooms when I asked her if they were adjacent rooms. When we got to the room, the rooms were not adjacent as there was no door to get to the other room. The hotel stunk like smoking and when I saw the amenities. The room clock was not working and looked sticky. The TV was missing a leg and bent. The bathroom was smaller than usual. I thought I was in a motel instead of a hotel. This is not the Days Inn stays I have experienced and do not recommend this hotel to anyone. Though it is close to the Airport and eateries.
Five Stars is not equal to the highest score for Days Inn. I shall always come to Days Inn much love
Loved the location. Clean, friendly staff. Have yet to get my deposit back from them.
So disappointed, if I could give zero stars. I would. The shuttle bus did not start until 5 am but.my flight started boarding.at 5;05. I had to hire a Lyft ride to get to the airport.There was.mold on the bathroom walls. The room was not clean and the carpet was stained. I would have found another hotel but I did not have a car. I do NOT recommend this hotel.
Easy check in
Decent room size
A little disturbed when I found a pill from the person who stayed in the room before us in the middle of an obviously unvacummed floor!
Made me wonder what else
Nice place. They provided me a ride to the airport which was great! Room was clean. That means a lot to me. I recommend this place.
I stayed there for almost 2 months for my job. I really like their services and behavior.The room size is pretty decent and comfortable. All the rooms have Microwave, Fridge and Iron. Stuffs are really friendly helpful. Location is very good and safe.
Had to go in very late at night. No issues and quick service. Nice and clean.
The owner is obnoxiously rude.
when I requested something as simple as towels, he told me I had to find housekeeping and continued to hang up the phone on me.
They neglected the fact that we are Wyndham rewards members and didn’t even let us use our points.
I have called days inn corporate because of how bad my experience is every time I come here.
Don’t be frugal, go to a better hotel than this one.
Constant smell of cigarette smoke as well Just like the Baymont by Wyndham as well.
Obviously the people that manage these Wyndham hotels are not supervised by cooperate to meet minimal standards.
I have never been so uncomfortable after having the experience I had for my 2 night stay.
I will be canceling the rest of my stay.
Staff was polite enough and my stay was fairly quiet, but I don't think I would stay here again. The bed pillows are small (square like throw pillows), the linens are too thin, the bathroom tiles/toilets were stained, and the entire property smells like marijuana. The shuttle doesn't start running until 7, so if you have an early flight like I did be sure to schedule and Uber or stay elsewhere.
Outdated. Dirty. No one came to bring towels or clean our room all weekend.
We had to call for towels that didn't have stains on them.
Front desk RUDE and horrible .
Never ever again.
I booked last minute and flew in from Florida. The young lady at the counter was extremely nice, and had me checked in in no time. The next morning when I left the nice lady was extremely polite. I returned later that morning to take the van to the airport. The same guest reception lady helped me out with allowing me to freshen up in a room before I left for the airport. I have stayed many places, but this was something that stood out. My room was very clean and well maintained. I would certainly stay there again. Forever a customer from Florida...
If I could give negative stars I would. They charged my card twice and refuse to give me back my money. They hung up on me and won’t send a email to my bank so my bank can release the funds. They are thieves. They stole from me and refuse to do anything about it.
Be careful when giving them your credit card they charge you for extra nights then refuse to give you your money back when they get caught . You call them explaining the issue that they hit your card twice then they refuse to give it back then hang up on you. THEY STEAL YOUR MONEY
RUDE...I call the Windsor Locks location to make sure the accessible room I reserved will be available. Ms NASTY said no and hung up while I was still talking. I called back and they picked up and immediately hung up. And I immediately CANCEL MY Reservation.
It's cheap and run down but on the plus side the staff are kind and helpful
I called this location ahead of time to make sure I don’t have to be 21 to check in, and they said the minimum age is 18, not 21. I’m 19, so that worked for me. I came in and they refused to check me in because I’m not 21! I told them I called ahead of time, and I’m 100% sure it was this location. They didn’t care. Be careful!
You can do better. The whole place smelled like pot.
The people are very very rude and unprofessional . they wouldnt change bed sheets or make the beds, vacuum or sweep the rooms all around just a gross place. I wouldnt even recommend and would give them less then 1 star if i could
The Owner was very rude when I asked to change rooms because they had bugs and cockroaches, and he gave me attitude “Okay get another hotel bye, get out.” I feel that he was being racist also. I was being to polite to be treated the way He was talking to me. As a guest we should feel comfortable. And I wasn’t comfortable with bugs on the bed and walls AND DISHING RUDENESS AROUND. I will never come here again.
Was just looking for a place to spend the night after missing my flight. It did just that great toiletries surprisingly for the price.
I stayed there for a few days when I went back home to visit for my Grandma's funeral. It's a good place and free continental breakfast is good to. Thank you
The hotel’s pictures are misleading. This dilapidated hotel does not meet minimum habitability standards. The hallways are dingy, the floor plan is very confusing, but after 5 minutes I realized that the room had multiple stains, some yellow, some dark colored. I pulled back the covers to check the mattress and found a brown smear under the mattress cover. The bed skirt had been unevenly pulled to one side of the bed revealing more dark stains, this time it’s at the center of a bigger stain. Besides the stains there is water damage on the ceiling tiles and ripped up parts of the rug. There is a weird musty odor throughout the hotel, in the rooms and at the front desk.
I tried called Travelocity (my booking agent) to see if I could switch hotels. They were unwilling, citing that I had already checked in and now I needed the hotel to waive their no refund policy as this was a non-refundable reservation. The hotel would not oblige. After multiple calls to change the reservation or get a refund from Travelocity I rebooked elsewhere with a different travel agency. Travelocity doesn’t advocate for their clients. When a problem arises, they offer no alternatives. I am now disputing the non-refundable charge with my Credit Card company. Lesson learned.
It was ok I’ve seen better but hell I’ve seen way worse too... at least they serve BREAKFAST
Was not bad . Great you can have some hot tea don't matter what time of the night.
Staff was great, room was clean and well kept. Pillows were great, so hard to get a good pillow! Most pleased with our stay, that includes breakfast, and price.
This place gets ZERO STARS the have bed bugs and refused to refund our money, and the general manger hung up in my face multiple times. No way to run a business I’m calling the department of health to get this place shut down
Rooms vary in quality but are clean with comfortable beds. Free airport shuttle service is excellent. Breakfast starts at 4:00 AM which is great for early departures.
Great experience with Days Inn.
Breakfast was good, room was cold, it was a place to sleep. The thing that made this 5 stars was the hotel staff crew. (Overnight crew on 12/12)
I came in real late from the airport, didnt know at 1am I was supposed to call to be picked up. First time flying into Bradley.
When I finally called the hotel they sent the driver, he was there withing 10m.
The shuttle driver was fantastic!! I had my daughter with me, so my hands were full. He loaded everything, unloaded everything, and brought my bags, car seat, and stroller, all the way to and into my room. I loved him for that!!
The front desk women was heaven sent too. She had my keys ready when I arrived. Later on I was freezing, it took a while for the room to warm up, so I went to get another blanket and she was very helpful. I got an extra blanket then slept like a baby.
Staff is wonderful. The hotel is dated and needs a rehab. Carpet in our room was frayed and torn, mold around the shower and vent. Shuttle van seats duct taped together, get a new van.
I gave it 1 star only for the ok breakfast they offer otherwise the rooms needs an update: mold in the bathroom, dusty carpet/rug, the beds blanket so old with thin material and holes in it; it won't keep you warm at night. Our family stay was 5 nights total, we had to ask each time for room service: To clean the room and provide new sheets, however when we come back at night to the hotel, we realize that the bed was made ONLY without changing the sheets or they don't come to the room at all, the whole 5 nights stay we had; the two beds sheets changed once, I wasn't happy with that and I am not coming back neither.
A very very clean room the STAFF is great and a great value
Liked watching aircraft s take off and land. Hard to get a good night's sleep though.
Staff was friendly, breakfast was ok to be free. The hotel needs an update, mold was in the bathroom, but the room otherwise was clean. They have a policy that you need to eat your food in the breakfast area, but they need to enforce courtesy rules. Who wants to TRY to eat breakfast with others who are on their cell phones talking LOUDLY, blowing their nose, listening to YouTube videos loudly, loud conversation.... ? P. s shuttle to the airport and very local restaurants is very convenient!
Comfortable room. They mixed up our room key and our reservation! Thank goodness that the room we opened at midnight was reserved by a relative of ours.
Staff was friendly and eventually got things worked out. Just an inconvenience two days in a row.
Unless you need an overpriced place to lay your head while you wait for your flight, avoid this hotel. The room was antiquated: wallpaper in the shower was falling of the wall; the carpet had large tears right as you walk in; the arm chair had a slice in the fabric on the arm; and the bed wasn't anything to write home about especially as it only had a sheet and one of those thin hotel fleeces on it. The room numbers also don't go in order and there are no signs to point you the right way. When this was mentioned to the front desk clerk at check-out, she was very rude and annoyed that I offered constructive feedback. Being disappointed would be an understatement.
Room wasnt vacuumed crumbs everywhere, all 4 pillows had hair on them and even stains from other people drooling as well as the bed sheets, 1 towel had make up stains from previous person, the towel that goes under your feet had about 5 stains on it even a black one looks like they never change it. A used bar of soap was sitting in the tub and more and more hair all over the bathroom... beware of "absolutely no refund" when purchasing room.
The rooms are clean and comfortable. It's more up to date than I expected. The staff was very friendly. It's a great location if you're traveling through Bradley. The walls are very thin and I could hear everyone walk by in the hallway, and could hear my neighbor's TV. Breakfast is a decent continental breakfast and a great perk of the hotel.
Nikki at the front desk was so nice and welcoming. Breakfast was good. C
Location was close to the airport but not noisy at all. Room was clean and beds comfortable. A nice place to stay, we will be back next time we visit six flags new england.
The location is perfect for anyone flying. The facility has been updated in most ways. The breakfast is limited. The beds are comfortable. However, the room door didn't latch. I asked 3 days in a row for it to be repaired. Good thing I had some muscle with me to lift the door so that it would lock, even he had trouble. Housekeeping skipped my room. I had to go retrieve my own towels and toiletries and received no apologies. No maid service again today. The door still doesn't latch. But don't worry, she'll let the manager know!