Although I mainly worked with Kimberly, every staff member at SureStay Plus was friendly, helpful, and professional. A few days before my arrival I called and spoke to Kimberly about some arrangements about my upcoming stay. She was very friendly and was able to help me with my requests. Upon arrival Kimberly remembered talking with me. Before checking me in she escorted me to the room she was suggesting, to make sure it would accommodate my needs. Kimberly suggested an ottoman maybe helpful. She was able to locate one and brought it to the room. With the footstool, the room turned out to be perfect. I stayed four nights. The breakfasts were great! Although I did not need an airport shuttle, when I was in the lobby I witnessed that the shuttle is taken very seriously. On the day before my last night I spoke to Kimberly about a concern I had about the next day regarding my plans. She made a suggestion and was able to help me out. Thank you, Kimberly and staff at SureStay Plus!
Adequate room close to the airport. Experience was not helped by initially being given a room that was already occupied by a naked man who we burst in on. Not sure who was more shocked - him or us!
Even though i was at a budget hotel I was looking forward to using the swimming pool. Got down there only to find water was very cold. Went back to the room looking forward to a hot shower but the water was barely warm.
The staff was so helpful and so accomadating!!! The room was spacious, clean and the bed was soooooo comfortable! I will be staying here again for sure!
The hard floored room needs a bit soundproofing, otherwise TV sound can be heard even at 25% from the hall. The thermostat had no display when I checked in but front desk sent someone to change the batteries in twenty minutes. From 62, it took an afternoon to warm up to 70 stable.
Beautiful room kept nice and clean , with a sky view of the airport . we loved our stay here , this is the best hotel by kci airport and we thank you for the 5 star stay !!
Staying here just for a night to see my uncle tomorrow and so far my experience has been good. The staff were super nice and allowed us to check in early and to get extra toiletries. The rooms are a good size and have been updated well. I like that they have large televisions, microwaves, and refrigerators. However, I cannot say the same about the halls and amenities. They definitely could use some updating and TLC. The exercise room was super small and the equipment needing some fixing.
I think with continued updating and TLC this hotel with be very competitive to others in this area.
Had to get a $9 Uber since shuttle overbooked to the airport. They know how many people are there, when the flights are, etc. too when we booked MONTHS ago and we were guaranteed the first shuttle. Nope. Not happy, almost missed our flight! Priority should go to those who had reservations not walk ins. We also had issues on our return. Called and they said it would be 5 minutes and we needed to wait outside (in the 20 degree temps, with no coats and in t-shirts.) 20 minutes goes by and the shuttle driver finally arrived. If they would've better communicated then we could've waited inside in the mean time. We wait usually 20+ minutes for a shuttle whenever we use them but this was just the last straw, spend your money elsewhere.
*I did want to add that there is a shuttle driver with longer hair, a beard, and he always wears hats. I can't remember his name but he was so great and was the only reason we kept returning. Unfortunately it's just not worth the hassle though.*
Like this hotel.because all of the rooms are pet friendly. They are remolding so some areas are closed. Good breakfast selection.
Staff (Charleen & kim) were wonderful! The hotel was nice and clean. Breakfast had a good selection.
Only mark down was the pool was not functional, however staff went above and beyond for our inconvenience and I would definitely recommend staying here.
This place is so outdated with ok rooms nothing special... Hallways and elevators were sloppy and greasy fingerprints all over the walls. Urine smell in hallway by elevator! Breakfast was disgusting better off getting a breakfast sandwich from one the nearby gas stations. if you wish to be in the middle of a war zone this hotel is for you. the hotel parking lot was riddled with used syringes and discarded feminine hygiene products. Potholes the size of tires.. Absolutely beware and stay away. Very scary place especially at night if you can’t find parking in the front! Only plus was the staff, everyone was super nice!
This was my third time using Sure Stay Park and Fly. It is always affordable, secure, convenient, efficient and problem-free. Allow a few minutes to fill out a couple of pieces of paper, then park your car and catch the shuttle. The shuttle does run every 20 minutes so take that into account. Excellent service getting to and from the airport !
The room was clean, comfortable and had a nice balcony. Beds were soft, front desk was super pleasant. The pool room was pretty large and had a nice roof filled with skylights. The room is a nice color with bright curtains. The pool was cold (which I was very happy about) and they kept plenty of towels.
One thing I did notice in my room was that the chairs had little burn marks on them. Perhaps they should look a little further for damages when they check these rooms.
Other than that the stay was absolutely amazing. All the service people are super kind.
I stayed at this location for an early morning flight. I found this hotel to be reasonably priced, clean, comfortable and quiet. Nothing fancy, but very accommodating for the price. The shuttle service was easy and efficient. The staff was very pleasant. I will stay again in the future!!