We’ve been using Park Air for quite a while but lately we’ve been having doubts and have been considering using another location. Tonight has decided us.
We waited 1/2 hour for a shuttle to come, calling multiple times, while a crowd of 13 was standing outside in the freezing air. When we finally arrived our car was not ready and there was only one person at the register with a line of about 20 waiting to pay. Right now I see about 6 people standing here waiting for their car to pull up, ours is nowhere in sight even though we called 45 minutes ago.
Note to management - virtually everyone on our full shuttle said they were changing parking services.
I used to love this company. It’s gone downhill since KCI bought them out. The only run two shuttles at a time. Waiting times to be picked at up the airport are way too long. I a have a trip this week and I am going to give the Parking Spot a try. No one wants to wait 40 minutes to be picked up after a long day of traveling.
Old lady at the front of the desk is mean - my goodness she is the face of this Buisness checking people in and out. Customer service training may be needed.
Great service. Best place to park and fly. Fair pricing too.
Almost missed my flight, there were about 50 people with reservations waiting to shuttle to airport and only 2 shuttles were operating, it's 20 min round trip and each shuttle holds about 15 people. There were 3 other shuttles sitting idle, so I am guessing they were short staffed, but then the same thing happened when we arrived home at 1130 pm, it took me an hour and a half to get from airport to my car, which wasn't ready for me. The whole point of valet service is negated by this lack of staff on hand, especially when 90% of their business is by reservation, which includes flight info. Love the concept, but the execution just isn't there. Back to long term lot for me.
We have used park Air Express when flying for many years, Its the perfect solution for hassle-free parking. The buses are constantly running, very timely, courteous drivers and priced-right. It's great.
Tried to get a quote for 5 days reservation ended up being canceled.The lady in the office made go over the times of arrival to pick up 8 times to try and confuse me, so I would forget how much it would cost. I made the reservation online prior no estimate was given. The worst customer service. Lady was not helpful. She couldn't hear or understand me and was very wishy washy. I will take my business elsewhere. What a joke very disappointed!
I too wish I could leave a 0-star review for this company. When we returned from a week-long vacation, I called the company upon landing, and then my family and I still had to wait over an hour for a transport to arrive. Meanwhile, my daughter noted that over 10 vehicles from The Parking Spot had passed us by over that period of time. I will be using them from here on out, and highly recommend avoiding this company. It's not the first time I've had to wait for an extended period (20-30 minutes) for a pickup, but it is not acceptable to make a family including very little children arriving late in the evening during a thunderstorm to wait an hour outside for service.
I have no idea why we continue to use this company time and again, but this will absolutely be the last time. Middle of the day after 7 flights landed and we've now been waiting for over 15 minutes on the shuttle. The Parking Spot has had no less than 7 shuttles drive past during this time and far superior service. We've made two separate calls including one 25 minutes ago to advise we had landed. This company needs to get their logistics together. We're done!!
I wish I could have used a zero to score this company. We were picked up on terminal B and our luggage was placed on the luggage rack. When the people from terminal C were left off the driver took our luggage and placed it on the sidewalk between the divided area on terminal C and then drove off. My husband discovered his luggage was no longer on the luggage rack approximately 3 minutes after leaving the airport and told the driver he must off taken his luggage off with when the other passengers were let off on Terminal C.
The driver did NOT turn around but drove to the Park Air Express building and left the bus. We told the person behind the counter what happened and he said “that is bad”and then charged us the full price of parking with no I am sorry or we will help you get your luggage back.
I immediately called the airport concerning our luggage that was left and the police had already been called due to an unattended bag. We drove to the airport and talked to the police (they were very nice. We had to show our IDs and give a description of the bag) but then had our luggage returned 30 minutes after being dropped off at Park Air Express.
I have NEVER had such bad service!!! I understand people can make mistakes but when they do not offer to help get your luggage or turn around to get you luggage they left unattended in a terminal pick-up area is unacceptable.