I don't recommend booking online (nor staying here) or you'll be met with a ton of confusion. They have a legit website that I used to book 3 nights. I paid for 3 nights but only got to stay 2 due to either human error or the building company not even knowing that the website exists. I honesty don't know what happened and my patience is very thin as is so if you're the same way, Quality Inn shouldn't be too far from here or some other place that's actually worth it.
The room was not clean. The TV only took 20 min. To find the chan. At the mean time asking for $ to watch a show ( not a movie.
After sleeping I got up and went for there nonexistent breakfast. Yep, don't read the add, they don't have one. However they do have coffee, you just have to ask for it and wait 5 min for them to brew it.
The good thing is the a/c works and you could bring your dog.
Absolutely TERRIBLE.I made my reservation through booking.com and the app stated the reservation would not be charged and that I could cancel anytime ,but I was charged for the first night without me even knowing. When I called I was told that I was permitted so assure that the card went through. I was fine with that. Then I was told that I couldn't get the room until 6 PM. After calling and trying to get the room a bit sooner the rude man just hung up on me. He explained to me that he was understaffed and I totally understood so I told him I'd cancel the booking, but I want my money back for the first night charged and I was told that the refund would come in 3-5 business days. Fast forward a couple days I check to see if the money was refunded and it wasn't. I call the property and they refuse to give me the refund. I call booking.com and they had to file the complaint to the property. My complaint is that they have TERRIBLE customer service
Needs up dated!! Very cold building. Should put outside patio. Room cleanish. Needs comfortable furniture. Guest laundry and snacks for sale considering location. Maybe offer shuttle to stores, entertainment. The lobby looks like your visiting some one in jail. Luggage carts,or at least offer to help with it. Sitting area inside would be nice, just to have options. Internet constantly going out. Business center, free water when it's hot. Over all, it was a disappointment.
Never even checked in. Outside looked like I could lean on the building and it would fall over. Couldn’t get a time to check in until several hours after I scheduled. The gm isn’t very good at English and he called me crazy when I couldn’t understand him. Definitely choose another spot.
Didn’t stay here called to cancel a reservation attendant was very rude told me my reservation was cancelled with no surcharge and look at my account two days later and they charged me for 2 nights without ever even stepping foot into their hotel!!! Just bad business taking peoples money for nothing. Hope everything that can happen bad for a business happens to this place!!!
HORRIBLE! The room was absolutely DISGUSTING, there was garbage still on the floor after the room is supposed to be ready for guest check-in. There were questionable white stains on the carpet. The comforter had a visible cigarette burn AND there was blood or some type of blood-looking substance dried on the inside of the comforter. The smell was AWFUL! We got a no -smoking room and the whole place smelled like a giant ashtray, and why is there an ashtray in a nonsmoking room??? I would NEVER recommend this to anyone!
Cigarette smell everywhere, especially in a "supposed to be" non smoking room. Nasty blood and not sure what else stains on the mattress and box springs.. No shower head in the in the shower, it just sprayed out. No ice machine, had to get it out of a small cooler in the lobby. Rude desk clerk
The worse ever hotel.. smoke smell everywhere, even in a non smoking room. Couldn't get the room to cool off. No shower head on the shower. No ice machine, the ice
was in a small cooler in the lobby. And rude clerk.
The best priced rooms in KC North! Not bad at all, I will recommend this place to friends and family, for sure!
Gross! Carpet was wet and everything was covered in black sludge. Smelled bad of cigarette smoke and dirty. Bed was filthy and uncleaned with fresh stains. Left to go sleep in car instead!
It's a lovely place the staff is kind and curdius
Hotel is ok. Do not expect it to be very good. Cheap, close to airport, not the cleanest. But ok for 1 night.
Had a great night with my new man.after getting rid of the x boyfriend
The covers was stained, the original price we did not have to pay for. The clerk had an attitude. We get up to leave he doing yoga while we stand there ringing the bell an then tells us we don't need a receipt for our check out. He gives us more attitude then gets loud because we wanted to make sure he checked us out. The hotel was disgusting an so was our room. I wouldn't recommend this place to anyone.
was booked online wíth no problems but when we went to pay the next morning the froñt desk clérk was rude as hell
This is the second time my boyfriend and I have stayed at this Hotel and the first time we stayed it was for almost a month, we had no issues with the staff, our room was EXTREMELY CLEAN, the housekeeping attendant was very attentive. Our room was on the second floor the first time we stayed here, and I honestly had no issues with anything in the room. This is the second time we have stayed here and we are now on the third floor and it's so quiet, and our room once again was EXTREMELY CLEAN when we opened the door to come into the room, the only thing I have an issue with is the ''hot'' water in the bathroom sink and shower. It doesn't get as hot as it gets on the first and second floors, and you have to turn the shower knob several times to make the water hot. I didn't want to spend almost 300 hundred dollars on a room, that we were only going to be in 4 days, and then I booked this hotel online and I used my hotel discounts and hotel perks when I booked the room, & when we got here, I went to the front desk, the front desk clerk gave me another discount of 15 percent off of our room, because the first time we stayed here we were the only ones that didn't have any traffic coming in and out of our room, we weren't loud and running the halls, we stayed in our room unless we were going to get something to eat or had to run an errand. So I WOULD RECOMMEND STAYING HERE BUT ON THE THIRD FLOOR because it's really really quiet, and if you do get a room on the third floor ask for any room on the right side of the hallway, 301-305, they are the best ones on the third floor. My friends have all stayed in those rooms here at KCI LODGE.
Cheap but clean awesome place .I have had several amazing nights there with the love of my life
I booked a room for extended stay and called up the night before to clarify that the price online was the price i was going to pay. No hidden deposits etc. I talked to a guy named Mike and he assured me that there wasn't. I got there and this wasn't the case. When confronted by the owner, he lied. I didn't have the money for the extra fees and was treated rudely. Will never recommend this place.
I promise yall everyone hate looking for last minute room but everytime i stay here it the best clean space and fast process i can honestly say this is my favorite Lodge it give you this bless feeling
Stayed here as it was the cheapest hotel in the area, although I would not recommend if staying with family.
I stayed one night as I was passing through. For the price, I didn't expect a lot, but I did expect a clean room. There were long black hairs on multiple surfaces, and the whole place seemed dirty, with the halls smelling of stale smoke.
Rather than an ice machine, there was a cooler of ice you could dig ice from, and the coffee maker had not been started by the time I checked out around 8am.
Even the room key you could tell was reused, with the room number taped to it. I'm a for conserving the plastic, but especially in the age of Covid, it would be nice if things were cleaned between visitors.
(Advice: remove taped room numbers from keys, making them easier to wipe with sanitizer.)
This place was so nasty and the clerk was rude! We checked in, walk down the hall and the smell hit us. Opened the room and refused to walk in it. It smelled like filth, mold, mildew and smoke. It was overwhelming. We asked for a refund and left. I do not recommend.
I stayed there because it was really close to the airport and the price was reasonable for just one night. It looks so old and needs lots of renovations. It smelled so badly like cigarettes. Even my room smelled like it and my bed sheets and pillows smelled like it. I couldn’t sleep. Not only that but my shower didn’t work. I had to take 2 flights the next morning and it didn’t work so I didnt get a chance to atleast feel clean. I tried to get the free shuttle to the airport but the front desk guy said the owners don’t allow him to drive the van and he’ll get in trouble for it. So there were no Lyft or Uber drivers near the hotel or airport which is wild to me because in Florida where I live there are always driver out ready to drop you off at the airport so that’s why I needed the shuttle or I’d miss my flight. But nope, I had to walk a distance in order to find a Lyft driver near by. Huge inconvenience staying here. Go to Extended stay instead. It’s like 4 minutes away from this hotel. They charged the same, it’s nicer and the showers actually work.
The night time staff was great and very helpful. Thank you so much .
Had a great time with my boy jereme
My friend recommended this place for a cheap and clean nights stay. My night couldn't have gone better! The rooms were very modern, the beds were very soft, and they had very chic comforters. Can't wait to come back! Love this place! Thanks, Grant!
The phone was answered by a rude, nasty, barely-spoke-English individual who hung up on me. I immediately called back, only to deal with the same individual. If that's an indication of their service, I would not recommend it.
Every thing was going good until me and my girlfriend found bed bugs on the bed and all the manager said was all we can do is give you a different room
I would advise everyone to not stay here. Had to wait 30 min at the front desk till someone showed up. The shower in my room wudnt work. Hallways did not smell good. Just kinda trashy as a whole..
Rude, the owner couldn’t count my money at all, I had to leave at 7 and nobody was to be found for over 20 min, they could apparently not put deposit back onto my card for some reason so was charge extra 50 dollars. The cockroaches were ridicules.
The hallway smelled like someone had been smoking something. The rooms need updated and they could be cleaned better. I pulled back my comforter and you could see cigarette burns. Only one or two people in management actually knew how to do things when I called over the phone. For the price paid I would’ve stayed somewhere else. Would not recommend
By far the best priced in town without cutting corners on the overall quality. Management is top of the line as well
My family stayed here. They was nice. The room was clean.
I love staying here. It has been my favourite place to stay. The bed is comfortable and I totally love it.
Great location I-29 and NW 112 St Exit. Near Kansas City International Airport. Rooms clean, front desk are friendly and helpful, we will come back again.
Hotel stay was good for a 1 niter. Thanks for the much needed sleep!
I arrived very late in the morning, I had stopped at at least 5 other hotels, I was cold, tired & had just left the ER. As a last resort, I pulled into Ecno Lodge in KC near the airport. It was kinda off the normal path but the lights were on. I had to do a few things in my car before I got out. I was so tired I was falling asleep when the night manager tapped on the window to see if I was okay. I came in from the cold, & ended up getting a room even tho I had only a few hours left to sleep. The room was extremely clean, bright & cozy. I have been thru a lot lately with doctors, hospitals & the cold end of medical practice. The professional yet warm & inviting spirit of everyone here including the man & woman team cleaning rooms to the day manager, Hasu. (I forgot how to spell his name) - Everything was wonderful here, I will be back for sure. thanks so much.
Very quiet place and customer service is awesome. I will always stop by whenever. Thank you.
We had a good experience the hotel could use some updates but the service was great.
This place is HORRIBLE!! The first night was decent but the remainder of mine and my fiancé’s stay was horrid. I asked to have a late check out and they wanted to charge me 25.00 for that, where at any other hotels it’s free. I will NEVER stay here again. The sheets didn’t fit the bed, there wasn’t enough toilet paper in my room, the rooms are severely out dated, WiFi was terrible, hotel staff was barely available. For it being our first stay at this place, it started out decent but ended in a nightmare.
I’m pretty sure the room hadn’t been vacuumed in a month and the shower had hairs all over. They have smoking rooms so the entire hotel smells like cigarettes. The breakfast is barely continental. Front desk could hardly be bothered from their phone or Netflix to check me in or out. Pay a little more to stay elsewhere.
Terrible. We chose this hotel because it is cheap and near the airport. But please heed our warning and spend a little more to stay at another hotel. We arrived at 9pm. We ended up not staying here because the shower did not have any running water. When we called to get maintenance we were told someone would be there soon. After waiting in the room for an hour we went to the lobby to check on maintenance, and were then told there was no maintenance staff until the morning, so we asked to move to a room with a working shower. The second room's key would not unlock the door, and after 3 attempts by the desk staff to unlock the room, we asked for a refund and left. Now the owner is refusing to refund our card even though we did not stay there.
Always have a good experience. Every time I travel out of KCI I stay there and use their stay, park n fly package. Save money and my car is in a safe place until my return home. Their shuttle service is super convenient. Need to work on the smoke smell in the hallways (Triggers my allergies) but rooms are mostly clean and comfortable.
For the price it was clean, safe, and the staff were polite.
If i coul rate it a 0.5 star, i would. The manager and his wife were extremely rude. When i first saw the manager, he didnt say hi, he asked where do i work and he needed to know this instant! The bed was comfortable but it smelt horrible. I felt like i was back in 1995 based on how the room was presented.
The breakfast was below average. Disgusting coffee.
The place needs new management and needs to be reburished so more customers will want to book this place. Happy to say ill never stay there again.
Very quiet to be so close to the airport bed was very comfortable
Convienient location near KCI. clean room and free shuttle to KCI makes travel easy and acessible
I was quite happy with the night clerk. My flight was delayed. By the time I got to the hotel it was almost 1 am. He was patient and helpfull. Room was clean and bed firm. I could smell cigarette in the hall from the smoking rooms but not in my room. The only complaint is that previous guests were destructive. Someone decided to carve on the night stand and disconnected the phone. The price was appropriate for the location and accommodation.