I accidentally dumped wine on the bed. They want $500 for sheets and a blanket. Joel Buenviaje said he doesn’t care. I stayed at Marriot’s 60 nights a year. Time to switch to Hilton.
The location was excellent! We were in the heart of China Town and catching the train was an easy several blocks from the hotel. It was great experiencing authentic Chinese food.
Parking was reasonable as you validate your ticket during the entire stay. All the staff was pleasant, professional, and hospitable. Breakfast buffet was awesome.
Please consider the rest as constructive criticism:
Understanding that many buildings in New York are several hundred years old, we placed that in consideration when staying. The bathroom did not have any exhaust fan and the auto occupancy light that comes on is a blinding lumen during late night use of the bathroom -- I which there was a dimmer switch; some of the grout lines needed better attention; the toilet seat was slipping off easily and we noticed that we have to keep the lever pressed for a few seconds for the water to flush; and the toilet flapper would stick inside the toilet tank.
I also noticed that the vent for air conditioner could be cleaned. We couldn't ignore an order in the hotel room which smelled a bit dusty. We noticed that the rug could use better upkeep: there were stains.
But we liked the welcoming and great smiles form everyone. The bartender was awesome. We will definitely return despite those hiccups.
Luxury hotel with oriental themes. Located in the heart of New York’s Chinese Community. Convenient transportation, close to all.
Great location, close to subway station. Staying here for a class that I’m attending in the hotel. The room was comfortable and the rooms very clean, the restaurant here was awesome, I had breakfast twice and was impressed that they had fully cooked over easy eggs in their breakfast buffet. I had the hamburger for lunch one day that was delicious and plentiful.
The hospitality I experienced when checking into this hotel was unsurpassable. Because I had to wait so long in line to check in, I was given a ticket for a free drink in the bar. The room was wonderfully appointed with ear plugs since we were near the airport and lavender essential oils for calming.
Sheraton has decent sized halls and the staff can be accommodating. The hotel is a bit old and out dated but it's pretty well maintained. A decent place to throw your parties at for a decent price.
To be fair I did not stay a single night in the hotel rooms. Instead, this is my 2nd year attending a 2 day conference in this hotel. I cannot say enough about how wonderful the staff were. Every single person was attentive, responsive and just overall nice people. The parking lot was as quick and efficient as can be. You can tell this place is a well oiled machine. A hotel is only as good as it's staff! Special shout out to Ricky! Thank you for all your help!
Met some out of town friends for dinner in the Flushing Chinatown area. Easy to get around and taste various styles of Asian cuisine. A yummy food feast !
For the price, it is great. While the decor is getting dated, the rooms I’ve had are a good size, comfortable and clean. The staff are friendly and helpful. The breakfast is what you’d expect. A bit of fresh fruit would be nice.
I've been here before many years ago. I had enjoyed my stay. This time it was a seminar, from what I see it still seems like a nice place. But what confuses me is when I see LaGuardia in the name I think its closer to the Airport. Then I guess it's not that far. Plus there's some good local food places in that area.
This place is horrible. If I can give negative stars, I would be glad to do so. We had a little kid, barely 8 and needed to use the bathroom. A really rude attendant kept stopping and saying if we are waiting for a shuttle, go somewhere else. This attendant was very rude and his only argument was we are not guests. He was practically yelling at us to get out.
A hotel's purpose is to show hospitality, but they did the exact opposite. It's just the bathroom. The second floor isn't even in use. So much for being a service that is supposed to show hospitality.
This hotel exceeded expectation from the moment I arrived. My flight was cancelled and even they showed as sold out were able to accommodate me. The check in was fast and friendly and the room was amazing. The lounge attendants made you feel special and made sure I had everything I need. I stay at a lot of hotels and the service here was top tier.