SD PSF prides itself on providing personal service as a family-owned business. I didn’t receive it and warn others: Don’t believe it.
I booked a stay thru a 3rd-party vendor from 6/12-6/22/2020. Wasn’t able to pick the car up on time and sent a friend to get it the next day. No problem there with the additional day’s charge. I then realized that I had made a $17.76 deposit with the 3rd party but forgot to tell friend about it.
I later explained the overpayment in a friendly, cogent email to the manager, Rene. He replied in a manner analogous to a form letter that there wasn’t anything he could do because the rules described a “no refund policy” 24 hrs after the reservation was made. That was it. No “I can offer you a credit;” “I’m sorry but we can’t...”; “I understand we were overpaid. Let me see what I can do.”
Fortunately, my credit card company immediately issued a credit for the overpayment. I won’t park there again. Don’t believe the claim that you’ll get great personal service from this family-owned business.
Normal park and shuttle service, unfortunately both shuttle drivers did not wear their masks the whole time - one driver even admitted that he thought the virus was a hoax. Did not feel safe.
No shuttle at pick up, which is part of the service I paid for, even though there were a dozen other shuttles at the airport. Told I had to pay for a taxi out of my pocket and would not reduce parking rate, so they stuck it to me twice. First and last time customer.