This place was very disappointing. I made two reservations and made modifications to both reservations. As a result I was charged for four reservations. I waited to see if the first two charges will drop but they never did. I called by phone and was never called back. I spoke to someone in person who gave me an email address and I never received an email back. I called several more times and I never received a call back to help resolve this. I will never consider using their services again.
I travel for work often. After some issues with another lot, I decided to give Wally Park a try about 8 years ago. Now, I exclusively use the San Diego Wally Park garage every time I travel. The reservation system is easy to use, with discounts always being available. Every staff member that I have encountered in the hundreds of times that I have parked at the lot has been friendly and helpful. I am always rushing so it’s perfect for me that the shuttle drivers are in and out of the garage often enough that I never have to wait more than a few minutes to be dropped at the terminal. I also appreciate that I have never waited more than 10 minutes for the shuttle to pick me up at the airport. Keep up the great job!
Valet parking does not have the nice amenities of rest rooms and water. Upon return I texted the company as recommended. I waited 25 minutes curbside before the shuttle arrived.
I have changed my rating from one star to four because manager called and gave me two free days to use in the future. He did the right thing. This goes a long way toward turning a bad experience into a decent one. He said he will look into what happened that made my wait so long. Good for him. He’s interesting in improving his service. Well done.
Edit - these guys picked up the ball and got things moving. Appreciate David and Daniel who helped get the refund processed. Best advice for other clients is to call until you get a live person on the phone...VMs and emails were less effective.
Double billed me for parking. I called and emailed hoping that a manager or maybe anyone at the company would reach out so the overcharge could be reimbursed. But after about a week, still no response.
It's good if you are planning to park for a day, maybe more, but
Horrible shuttle service. We waited over an hour to be picked up...it was very cold. We called and text several times and the only reply we received was alrighty!! Will never use them again I rather pay more money per night.
Excellent service for a great price
"A phenomenal customer Service, for both Mike B and Alex S"were so kind, courteous, and professional. With being at the parking garage at early morning drop off, they were very cheerful and most amazing attitude in providing the up-most care in getting us to the airport on time. I would most definitely will used them for all our future trips.
We just finished our second parking experience with WallyPark in San Diego and it will definitely be our last. The first was several months ago and we chose to use Lot 2 because we did not want valet parking. When we arrived for our pre-paid reserved parking we were told the lot was filled and they would have to valet park. We again said we did not want that but were offered no other option and had to get to the airport so we agreed. Our second experience this past week was absurd. We arrived for our pre-paid reservation to find the whole parking lot gone. A sign was up that said it was closed for construction with no directions as to what to do. We went to the parking garage and were told to park across the street and when we asked why we were't notified, they said they didn't have our phone number or e-mail....which was given for the reservation confirmation. No more Wally for us!!!
Was nervous after reading other reviews but my company has an agreement with them. I found the location easy to find and no issues entering lot or finding parking. The shuttle to airport picked me up directly from my car and was there within seconds of me parking. Upon entering shuttle was given a card with my parking spot filled in for me.
The return shuttle was at pick up location with in 5 minutes of waiting and took me straight to vehicle. This was a seamless operation for me.