Starting with being double charged when reserved parking space, this time using this company was unfortunately a bad experience. Even after securing a reservation price based on our departure and arrival, we were faced with extra charges on arrival. Super rude customer service woman when arrived back in Phoenix. Very slow courtesy pickup service.
The parking garage was very easy to get in and out of. They offer electric vehicle charging options on the first floor only with a out 10 outlets that are first come first served. When we showed up on a Thursday the spots were all full. The return shuttle was prompt and we only waited about 5 minutes.
Very timely departure and pickup. My flight was about an hour late and my prepaid parking was still honored. Parking price was very reasonable and it is in a convenient location compared to other parking choices. Will always park there.
When I got back into Phoenix, the shuttle driver didn't even help me with my heavy luggage. When we got to the garage, I got a bit panicked because I could not find my car, so I reached out to a few shuttle drivers who actually laughed at me. It's not a very comfortable situation being a tiny 5'1" woman alone at 11 PM in a parking garage in a strange city. And then they charged me extra to leave. I had prepaid for 3 days and arrived before my end time, yet I still had to pay an extra $6 to leave. I noticed the tape on the flimsy plastic gate- someone else at one point just drove straight through and I honestly don't blame them. Luckily, my car was still in one piece. I travel every few months for work, but I am going to pass this company up next time and just pay extra to use the usual Tucson-Phoenix shuttle where the drivers are friendly, there are no hidden fees and I don't have to lift heavy baggage up shuttle stairs with a bad back.
I found this place via my parking app.Good place to park if you can't find street parking in the area.And you don't have to walk super deep into the ground to get to the check in/check out desk.It's two blocks away from Holland Tunnel entrance which is perfect for me when I need to make a quick exit from back to.
Fast, organized efficient, and reasonably priced. A very clean facility with courteous staff and drivers. I used then regularly and very happy with the overall experience.
This garage provides EXCELLENT, FRIENDLY service!! Pricing is in line with the "going rate" - especially since it's indoor parking!! I would highly recommend checking them out if in the area -- or for monthly parking if you live nearby!!
This place was awesome. There was a shuttle waiting when we valet'd and the car was waiting when the shuttle picked us up from which was nearly instant. Our was charged up a day before arrival. All in all, the most magical experience one could expect from airport parking.
Great respectful parking garage attendants, clean and fast in and out . Not a long waiting time. This garage provides EXCELLENT, FRIENDLY service!! MUCH better than a different facility we used recently. Pricing is in line with the "going rate" - especially since it's indoor parking!! I would highly recommend checking them out if in the area -- or for monthly parking if you live nearby!! Advance technology . Reliable and very friendly.
I recommend you to use this company to park your car, the price is very reasonable, the transportation to the airport is only 7 minutes approx. , when they picked me up and my family waited only 10 minutes, I will definitely use their services again, it's cheaper than paying uber think about it
Shuttles run on a consistent schedule. Always friendly. Vehicle is always where I parked it when I get back.
Fantastic service. Clean and readily available buses. Highly recommend.
The shuttle to and from the airport was seamless! We were very pleased and will use PreFlight again! We arrived late in Phoenix on Christmas night and Nate, our driver was super friendly and positive especially after dealing with an angry patron. He didn't deserve the hassle from the other passenger and we wanted to let him know how much we appreciated him working on Christmas night. Thank you PreFlight !!!!
We recently used Pre Flight Parking for a trip and it was the best move ever. They are very convenient and reasonably priced, shuttle drivers are extremely courteous, helpful and prompt. They are my go to when traveling.
Absolutely amazing they were so helpful and friendly it really made my trip bearable
I liked very much everything is good except I have to wait sometimes for pickup.
Excellent service and unbeatable internet prices! I will definitely use them again!
I recently used preflight parking while I flew to San Diego. I ended up being hospitalized the day before coming back so my vehicle stayed about 2 weeks longer. I called and emailed. Everybody was extremely helpful and professional They just asked for a Dr's note with dates and my veterans card. They knocked 50% off the extra days which helped because airline refused to give me a refund or credit on the original flight. Easy 5 stars from me.
Great price, easy access and fast shuttles I have used them monthly since February and always great service
What can I say! This was a wonderful experience not having to worry about who will take me and family to airport. So grateful This company exists. Not only was the driver safe and courteous but very friendly. Great job preflight for hiring great people. 5 stars for the driver Abel.
This was pretty 😎 and well appreciated as my husband and I boarded the bus headed for our private car rental pickup.
The attendants, drivers were polite and dressed in company attire that was clean and properly worn, cheerful and courteous.. drivers used all safety in transportation of our family. We will be using Pre Flight again in our flight plans, thank you Pre Flight...
Fast friendly shuttle drivers attending to well kept, secure parking lot. Reasonably priced with multiple areas/options for off airport parking.
Great service and clean facilities!
NO one to help checkout...could not use a coupon from website---they refused to adjust the transaction next day
Easy to find. Easy to park. Signage are clear and properly displayed. Friendly driver and staff. Shuttle clean. Very close to airport. Less than 5 minute drive.
Drivers going and coming back were very nice and explained everything. I was confused on the way back of the pick up location but he waited for me when I figured it out.
I parked here weekly but today is the first since covid19. Why isn't your driver wearing a mask?
Easy to get into and out of, no hiccups with the website or any of the barcodes and gates. Once I found this place, I always parked here when flying out of PHX
Easy and affordable. Friendly staff.
Turo hosts use this facility as a parking lot, shuttle is free to airport
Wow, wow, so easy, and even at 4am they have someone answering the phone. That blew me away, look forward to next trip just to experience more fantastic service.
I've use this place twice and had no issues thus far. Parking was fine and shuttle was on time. I will use this place again.
Finally fed up with this place. Called 6 times over 20 minutes to get picked up and no one would answer the phone. Finally had to stop a driver who was there for someone else. Patk somewhere else. These people do not value their customers.
Would give 10 stars if I could. The whole experience was painless from start to finish. The shuttle service was prompt, and I didn't have to wait more than a few minutes. Will definitely continue using PreFlight Airport Parking in the future!
We flew from Phoenix. The parking is conveniently close and easy to get to. Once we had parked the bus service was very prompt and the driver was helpful with our luggage. It took less than 10 minutes to be dropped off at PHX.
When we returned the courtesy bus was prompt and again the driver was very helpful.
The check in and out procedure was easy once we had figured which part of the machine to scan our prepayment and parking tickets.
This was all done at a good price that made 3 weeks parking while we traveled affordable.
This is a great service.
They're very reliable and I wasn't worried about leaving my Porsche there for 3 weeks. When I arrived back it was just fine.
I always park here and I travel a lot they are always so nice and the shuttles leave all the time no waiting! I also use my points to get my car washed and they do a great job :) they are always so helpful here once my batterie died and they helped me out getting my roadside assistance in it was so smooth and easy. Highly recommend place to park if u travel.
Always easy to find a good parking spot. The shuttle's are clean and always on time. It is much faster to get out of Preflight than the much more expensive decks right next to the airport.
Have used their facility several times. I have found their team members very polite and helpful. Excellent service and convenient.
We had a good experience, convenient, clean, very friendly staff. Debra, who greeted us gave us good advice about booking. We had booked thru a 3rd party, not paying attention to the site, so we paid more than if we had booked direct. Will use them again for sure.
Best place ever with super friendly staff. Say hi to Carlos and Eddie
The best way to go and so conveniently located. Service great!!
Excellent location, easy to access, frequent shuttles to the airport, good price when booked very early, an all-round terrific service. Suggest better signage for and location of airport pick-up spot, and write date year/month/day for clarity, especially for international travellers.
Convenient, shuttles are frequent, prices were good too. Used with family. Easy to park, very professional service, the driver was very nice. Had opted outdoor parking, but it was good.
We usually park at the airport, however the fees have gotten out of hand. So we thought we would try PreFlight. We did the booking beforehand and choose top level parking. When you enter the garage you need to scan your ticket three times to make it to the top floor. There was plenty of parking up there and I found a secluded spot. We chose the bus, which was prompt.
Keep in mind if you arrive in the airport after hours you need to call them and arrange for ground transportation.
We also found out that you can take the airport train to the transfer station and walk over to preflight, there are some stairs so keep that in mind and it is nice to walk once you get off the plane. Good place to park.
We have been using preflight to park our cars for the last year or so. It always feels safe and secure, the shuttle drivers are polite and helpful and there are always waiting, or if you call will arrive within a couple of minutes. We prepay, so it is fast getting in and out of the lot.
So glad I found this place a few years ago. Always quick and easy to and from the airport. Easy on line reservations. Best prices as well.
Be sure you're aware what the price is of where you park. I was in a hurry & didn't care the cost but had I known there were cheaper spots I would've parked elsewhere. The shuttle drivers are the reason I'm giving a Lot of stars. They rock. Thank you Gary and Frank! God bless 💌
Four minutes away from the airport! The staff is professional and friendly. They have been very helpful when I needed help entering the parking lot. The prices are very reasonable compared to other parking facilities. With PreFlight you don't wait more than 5-7 minutes for a shuttle. It will always be my choice for affordable off airport parking.
The manager, Mike, provided excellent service to me! Their lot was the only one that would accommodate my truck camper in the area. I highly recommend this place for fellow RV people, planning on leaving their RVs in Phoenix, while they travel. The lot was secure and the price was great. Make sure to book online, as it's much less expensive.
I was really worried about leaving my car at a structure over the weekend but this place is great. Super secure. You need your paid ticket to get in and out on every floor! Pick/drop was super easy and convenient. Literally waited all of 5 minutes, if that before I was picked up. Be sure to take note where you are parked or you'll have to walk around on your floor. Customer service was great and the drivers were super helpful. Will definitely park again with them!!