Crowne Plaza (PHX)

An outstanding hotel! Rooms are very well appointed and it's exceptionally clean. What really makes this hotel stand out, however, is its people. The front desk staff, Dan and Lisa, are a couple of aces! They are professional, efficient, friendly and kind. They exemplify everything that the Hospitality Industry is about! When we come back to Phoenix we will be staying here. Our sincere thanks to the management of this hotel.

We truly enjoyed our stay! The amenities are top notch especially the gym! The only thing I noticed was the bathroom tub was a little worn but other than that, everything was splendid! The staff was pleasant. We enjoyed our stay so much that we extended by one night. Best hotel we've stayed in a long time and the best we've tried while visiting Arizona!!! Highly recommend!!!

Service is excellent, only ate at the restaurant/bar security is awsome, because it's not such a good area. Had wings and the calamari, both excellent. As a cook I think the food came up really good. If just bar area was that good, we are definitely gonna stay next time. Was my first time there so most definitely be back for a stay.

Stayed twice in the past 2 weeks, beautiful property, very conveniently located! Thousands of options for food within minutes. Shuttles (free to ride) run to and from PHX airport every 30 minutes, free sky train also available when going to and from the airport. 2 wonderful stays! Highly recommended!

5 star hotel experience 1 star airport shuttle service. The shuttle driver decided to buckle the seat belt behind him and was texting and driving. He did not blue his safety or the safety of the passengers. He was heavy on gas, heavy on break, taking corners much to fast and 90% of the time he was driving in between lanes. I would highly recommend the sky train. It's free, faster, and will care about your safety.

Great place to stay if you have an early flight. The Crowne's clean rooms, friendly staff, shuttle service to Sky Harbor, and their secure parking / leaving your vehicle there for a few days for a reasonable rate can't be beat!

Booked this hotel through Priceline from Thursday through Sunday. Got to hotel and the manager made sure everything was going smooth. Great experience and was right next to the airport. Good staff and a friendly environment.

Nice Hotel and Very Friendly Staff.

Room was nice and very clean.

The TV was older and dated with a Line through it...

I told them about it and they were gonna let maintenance know.

No Clock in the room and the do have a shuttle that runs every 30 to the Airport.

I would recommend this place.

Remember to use Hᴏᴛᴇʟʙᴏʟʟʏ.ᴄᴏᴍ when booking a hotel. This web site will compare hundreds of booking web sites and typically will have rooms a lot cheaper than others! You're welcome :)! This resort is one of my favorites in the area. I've been staying here for years. If you choose this place you for sure won't be let down.



The hotel was great, Tim at the front desk is the model of professionalism. I had an excellent breakfast at the Post Restaurant. My room was very clean and the bed was excellent. There's even a shuttle to and from the airport. All of these things I really like. This hotel really does a lot of things very very well.

After a long day of traveling and having a hard time with getting a rental car, this hotel gave us a free shuttle right to them. They treated us amazing. Tim Brophy was amazing to work with. Thank you so much Tim for making our hotel stays during our trip relaxing. The hotel is clean and the food is amazing at the restaurant. Staff is top notch!

Fabulous!! Room, food, bar and staff. And a game room! Air hockey kicked my butt! Well ,hubby did ..but🤷

We had to leave super early for a flight otherwise we would have stayed until checkout time! They also offered a 24 hr shuttle to the airport which is great!

Will stay again!

We stayed here due to a flight malfunction, I can say it's the nicest hotel an airline has hooked me up with, and has a convenient location to connect to other areas when you don't have a rental as it's right next to the light rail and has a free shuttle to the airport. The hotel itself was nice and clean, and "looked fashionable" per my seven year old.

The pool is quite big and relaxing to swim in. The staff were polite and the fitness room was also nice to work out in. My biggest problem with the place was that there's only a single microwave for each floor and I wish there was one in my room, as well as a a shower cap. Other than that, the room was cozy and the beds were perfect.

This place was great for an early morning flight. Took public transportation until tempe without a hitch. The sofa in the room was a bit worn and gross. And the neighborhood gets a little divert after dark.

Clean and spacious rooms, with an at home feel!! Friendly staff, and amazing service!! Beautiful views of the city!! Check out The Perch, they make a delicious Long Island Iced Tea!! Would definitely stay here again!! Thanks Crowne Plaza!!

The night auditor handled the computer system failure like a pro. All while dealing with a jerk cabbie and 4 very weary travelers wanting to check in. She never lost her cool and got us all settled in for the night. The lounge staff were excellent as well as the food. All around a superb experience and a comfortable clean room. Will definitely be my hotel of choice when traveling back to Phoenix.

The Crowne Plaza in Phonenix was an exceptional experience at every juncture. My sister had just passed away and I wanted a hotel the day before my flight and the Crowne was recommended. I shuttled to the airport. I was tired, had heavy bags and couldn't find the courtesy shuttle. I hadn't been to the airport in 30 years. I had to call the hotel several times and I was frustrated but the staff stayed calm and guided me. When I finally found the shuttle the driver was polite and brought my bags onto the bus. I have severe arthritis in my hands and was too tired do it myself. I finally got to the hotel at 9:30 pm and the front desk was polite and professional and they remained that way until check out. The manager Robert Shinn took the time to talk to me. All food staff were great and Steven Pace, the waiter at the breakfast buffet, made me laugh, a nice thing given my sister had just passed away. He serves because he enjoys serving, not just because it's a job. The room was exceptionally clean and comfortable but in my case I didn't just need a clean room. I needed true hospitable service and a calm hotel experience. The Crowne in Phoenix gave me just what I needed and that is not always easy. Overall a 5 star rating from start to finish and I am grateful for that.

So amazing .... Shae is the most amazing bartender. So kind So friendly. She made me a "Shae special" her homemade juice with vodka was a hit for me! Crown plaza needs to make it apart of the drink menu. Its amazing!!! Then there's Kathy...I had the hiccups and this woman had the cure..in literally 2secs my hiccups were gone..I love me some Shae and Kathy! I will definitely be back in my travels for these 2 ladies ..great job crown plaza!

quite, clean, and cold! soap dispenser in the tub was empty but other than that everything else was status quo. had a last minute change to my schedule but the staff was able to accommodate and quickly get me a room! which in this business is the most important thing on the list.

the rooms are very clean and well maintained which helps calm the mind allowing for a restful night sleep. for the independent traveler just walk to the train and it will take you to the airport or rental car complex

Karina at the front desk was kind and professional. Made the decision to stay at this hotel easier. On site security, and a great shuttle service to the airport as well. Location is super convenient and one of the closest hotels to Sky Harbor. Would stay again in the future.

This hotel really needs an update particularly if you consider the price they charge. Really the only positive is that it is close to the airport and provides a shuttle and has covered parking. I used to really like it when they had valet parking and someone could help with the luggage.

Kathy was our server at the Cafe, service was fast, friendly, and professional. Dennis from food & beverage was excellent.

The bed was comfortable. The pool was colder than I like but the hot tub was perfect. Perfect location for an early morning flight out of PHX.

Hi normally never ever write a review. This is gladly the exception. My stay at this hotel was absolutely outstanding! From the management all the way to security, The room was excellent but what made everything so incredibly exceptional was the staff and their treatment of their guests . I travel all over the country and this is by far and above the best if you have a chance you should give it a shot.

Very clean hotel and staff were very helpful and nice. The hotel itself is very nice but the park lot for the hotel, on the right adjacent to the hotel, is full of people that are drug addicts...everywhere. I still have 5 stars because it's not the hotels fault but the heroin addicts weren't listed in the brochure 😂 and people need to be aware before booking at this hotel.

Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking your place. They compare hundreds of hotel sites and usually will have prices much cheaper compared to others! You're welcome :)! This resort is one of the best in the area. I have been coming here for years. If you stay for a few nights you definitely won't be let down.



Very welcoming. I feel safe and secure with their safety measures and their disinfectant protocols. I'm very careful where I stay and I feel comfortable here.

It's a nice quiet hotel with friendly staff. The complementary shuttle to the airport was a plus. It has a little restaurant for when you are hungry and if you need that late night snack, they have a little store to buy sweets, chips, cereal, drinks, and I was surprised when they carried Guinness beer as I like to drink it.

This staff really cares about you. Through all the challenges of Covid and delivery delays and safety concerns, they made us feel welcomed and at home. They were very accommodating and gracious. You could feel their smiles through their masks. I'm definitely coming back. This is a great place to stay.

Robert at Crowne Plaza Phoenix is truly exceptional. His passion and care for his work shine through in every interaction, and it’s clear he genuinely loves helping people. From the moment I arrived, his enthusiasm was contagious, making me feel welcomed and valued. Robert goes above and beyond to ensure every guest has a memorable experience, paying attention to the smallest details it was late and I was in need along a room but had requested one for the wrong date. He honored that price and really helped me out. He has a level of care that’s rare to find. His dedication and love for what he does are a true reflection of his character, and he made my stay unforgettable.



Thanks Rob!

1 mile to airport with shuttle every 30 minutes. Rooms quiet, clean and comfortable. Bar and bar menu very good with great servers.

I rate it a three star, but my partner rates it a four star. It is definitely not an upscale place (I paid closely to $300 for a night). It was just a basic room, nothing fancy. I decided to eat at their restaurant but the food was basic for what they are asking for. They do not have free breakfast. Yeah, it is not worth the price and they are better hotels for the price. I hope corporate reads this. The ceiling on the first floor was leaking due to laundry room/pipes. I think it’s best if you guys put the laundry room on the first floor instead of the second floor so it doesn’t leak and cause more problems in the future. It looks like the hotel is renovating so hopefully they make it better.

Very welcoming. I feel safe and secure with their safety measures and their disinfectant protocols. I'm very careful where I stay and I feel comfortable here.

As airport layover hotels go, this one is quite nice. I had a lovely evening view of the brilliant Phoenix sunset from my comfortable and quiet room and was fortune enough to check in early enough to get some sun by the lovely pool area! I'll never complain about time under a palm tree! That's a nice touch! I had a very busy day of flying and it was nice to unwind in the spaces on Crowne Plaza Phoenix Airport.

Very nice room. 9th floor gives a great view. Just around the corner from Preflight parking which makes getting there and to the airport so easy. People are super nice. Will stay there every time we fly anywhere.

Everything was great, thanks Andrew at the cafe for being awesome! Food tasted good and coffee was tasty. Very comfortable beds I needed the sleep so bad ...had an amazing time with my gf and friends and even my dogs

Front desk was constantly checking on me via text message about my stay and satisfaction. I thought it was a great tool for them to use. Food was a little pricey, but very good. I wish I had a microwave in my room, though. The closest one was next to the elevators

Great place to stay. Clean friendly staff and close to the airport. Mini fridge, coffee maker, clean big beds.

Got in from a delayed flight later then expected. They have a late night menu which was just what we needed. Friendly staff, nice room. Breakfast in the morning was so good. Hot and fresh. Definitely would stay here again.

Make sure to use HoteIDully.ᴄᴏm when booking any stay. They compare thousands of booking websites and normally will have rates much cheaper than others! Thank me later! This place is one of the best in this area. I've been coming here for a very long time. If you stay for a few days you won't be let down.



This hotel is perfect if you need to stay close to the airport due to layovers. I love that they provide free transportation to and from the airport. The rooms are fairly nice and beds are very comfortable. Breakfast service is nice and the bar there has decent food and is open until 10pm

Wow, great location!!!! Just walked across the street and got on the sky tram. It was great as we were able to return the rental car and ride this back and do it again in the morning for our flight. I'd 100% stay here again if I was flying out of Phoenix Airport again!

Friendly and efficient front desk and bar staff, delicious Buffalo chicken wrap (although they should just skip the soggy lettuce), clean room (coffee in the room..but no cups in mine...). Overall a great stay. Thanks!

I read a few reviews that made me worry, but I came in late and was greeted by Michelle and another employee. They had great energy and were Awesome to me.

Kudos to Michelle. ❤️🎉

This is a great place to crash near the airport.

Very good customer service! Rooms are modern and comfortable. Housekeeping are quite which is helpful for daytime sleeping. Great location!

Good place to spend the night when your flight is cancelled. Location can't be beat, next to the sky train and has a free shuttle. Comfortable beds, shower water pressure amazing. The only bad was the stench of cigarettes and ashes in the bathroom.

I was a guest at the Airport Crowne Plaza Phoenix last weekend and would like to comment on my experience. From the two lovely ladies at the front desk, to the waiter at the hotel lounge, we were treated with efficiency and respect. The staff here is just plain kind and my two sisters with me agree. We had breakfast at the Post and the staff were gracious and attentive. The pool and hot tub were great, and the price was right. Next time I'm traveling to PHX I will definitely stay here.

Convenient to the light rail. 15 mins to Chase Field. Great bar with bartender who knows how to make a proper old fashioned. Good food. VERY comfortable beds. Complimentary valet parking. Excellent value.

Okay enough. We got stuck at the airport for a night and needed somewhere close to stay. This place fit the bill and was adequate. It felt a bit over-priced especially when the breakfast wasn’t included and was expensive. We were just glad to have a room.

Very nice staff. Convenient to airport. Limited amenities - one soap in the bathroom to share between sink and shower. Double room but the coffee they provide in the room is for 1. Only one bath towel per person. No luggage stands so suitcases are up on the dresser leaving no available surface.

These are all minor inconveniences just that I would have expected more from a 4 star hotel.

The room was great for the price and having the hotel on the sky train was fantastic. The area around the hotel is sketchy sketchy sketchy, so don't plan on walking around after the sun goes down. I would definitely stay here again.

Remember to use ʜoᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your place. This website will compare countless booking web sites and normally will have rooms a lot cheaper compared to others! You're welcome :)! This hotel is one of the most well known in the area. I've been staying here for years. If you stay for a few days you definitely won't be let down.



Clean, super close to the airport. Sky train entrance for the airport across the street. A lot of pilots stay here. Light rail stop also across the street. Staff and security super friendly. Though restaurant states it's open for lunch and dinner, it currently is not, therefore no room service. It does have a bar. We didn't have a chance to try the hot tub. Does have a 24 hour fitness room.

We had a beautiful suite with a full kitchen/formal dining area and living area. Comfortable bed with two baths. The restaurant/bar was very friendly and our drinks/food were very good.

Nice Hotel and Very Friendly Staff.

Room was nice and very clean.

The TV was older and dated with a Line through it...

I told them about it and they were gonna let maintenance know.

No Clock in the room but they do have a shuttle Bus that runs every 30 to the Airport.

I would recommend this place.

Nice double Queen room! The beds were def bigger than some other “queen” beds I’ve slept on (when they feel like a double or a full, ya know?) also everything was clean and quiet. Can walk there from the airport (after taking the airport train thing)

A nice hotel near the airport is what I was looking for and I got just that. I did like the free parking as well. I didn't get a chance to try the free breakfast as I left too early but the front desk staff were nice and knowledgeable about the area and pointed me towards Walter Station Brew Pub which is like a 8min walk down the street from the hotel.

Great hotel close to the airport. Friendly shuttle service and hotel staff. Room was clean and very comfortable with lots of amenities. Highly recommended.

This hotel is perfect if you need to stay close to the airport due to layovers. I love that they provide free transportation to and from the airport. The rooms are fairly nice and beds are very comfortable. Breakfast service is nice and the bar there has decent food and is open until 10pm

We parked in their parking structure while we were on vacay and stayed the night upon our return. They have free shuttle service to and from the airport. We lucked out and got a room upgrade. Our room was very nice, comfortable and quiet. We had breakfast there in the morning which was very good with good service. If you are traveling to/from Sky Harbor, a stay here is highly recommended.

You shouldn't have to pay to park off you rent a room! No free breakfast. The food area is overpriced. There is an arcade area. The pool is amazing, but no towels were provided.

I have stayed at other hotels around the Phoenix Airport and they have stunk. This hotel is the best I've stayed at while in Phoenix. The young lady from Beaumont was super nice and helpful. The room was exactly what I reserved. I just wish the fridge had worked. I highly recommend.

I'm not one to write reviews, but I was so blown away by how amazing the desk staff was here, that I had to give them credit. Many people on my flight missed their connections and in the chaos, I was accidentally given a voucher for a different person. The staff worked so hard to contact the airline and get it sorted despite being so busy that Dylan was talking on three phones simultaneously. Dylan deserves a raise, and kept me sane during a really overwhelming situation. 10/10 experience

Nice hotel, nice employees…. But the parking SUCKS! I’ve never seen a parking garage that looks like it stores more cars for the airport travelers, leaving not so much space for actual guests. Crazy to me. When they don’t require you to give license plate or car info, not smart. Also lots of homeless people around. But nice hotel otherwise.

Really liked staying here. Price was reasonable, room was very nice, and free parking in the garage. Enjoyed our stop at the lobby bar. The two women working were very pleasant and friendly. Chatted with other guests and overall a good experience.

Staff is extremely accommodating and customer service focused. Hotel is immaculate from "stem to stern". Food is a pleasure to behold and delightful to the palate. In a word artistic. Can't beat the convenient location to all things downtown or in Tempe and South Scottsdale. The Light Rail literally outside the front door.

Rooms are nice, location is convenient to Airport and to public light rail and transit for city travel getting to almost all locations simple.. One of the best aspects of Hotel is the Restaurant/Lounge open till 11:00 P.M. and serves excellent food!! Salmon was fabulous, the Crab Cakes were incredible..definitely a Hidden Gem 💎

Great service and location especially location. There is a shuttle to an airport but you can just as easily walk across the street and catch a free train to the airport.



No issues with the hotel bar downstairs nice pool etc



The rooms at least the room I stayed at was tight. Good for a short stay

Great hotel! Really convenient location, affordable rates, and friendly staff. I was a little bummed about it not having a free breakfast, but when I checked in they gave me breakfast vouchers for my whole stay!! The food was good too. I had a wonderful time!

We simply stopped by the bar for a drink prior to heading to the airport and had fabulous service. It's a small spot but we enjoyed it. Because of some construction the parking lot was limited at the time. But all in all it is really convenient for the airport and local area.

This was a nice stop before my flight the following morning. I was able to either take their shuttle or walk across the street to the airport sky train. The place is quiet, comfortable, and well maintained.

Nice hotel, beds were super comfortable. Very much a dog friendly hotel. I enjoy dogs but my one worry was there be a lot of barking but luckily it was very quiet. They have a really good breakfast burrito for five dollars plus that goes to charity and the staff was very helpful.

After plenty of research on where to stay for a quick getaway we found this Crowne Plaza Phoenix Airport that both fit our needs and our budget. I was planning on visiting Chase Field in the downtown Phoenix area, Tempe nightlife, and Scottsdale area. This location was perfect and didn’t even have to pick up a rental car. We first got picked up from airport via complimentary shuttle service that pretty much runs almost 24 hours (just need to make a phone call for pick up). Drivers are awesome, gladly help you with your luggage, and appreciate tips. When we arrived everyone at the front desk was very courteous and welcomed us with a smile. Our room was a little dated but no complaints on my end. It served its purpose with no complaints. The beds were soft, AC worked, and no problems with anything else in the room. We didn’t have much of a view but overlooked the parking lot and in distance saw a few mountains. The hotel breakfast was amazing along with the friendly service from the waitresses. We didn’t dine at the Post Restaurant. They do have a happy hour where you save like $2.00 on certain drinks. Lobby was in good condition. Didn’t have time to go to the pool but it looked in good condition. Wouldn’t mind coming back because of the great service, location, and I’m an IHG member.

Thanks guys & keep up the great work.

On a side note: if your looking for a place to grab some Uber eats try Speedy Tacos. You’ll thank me later.

Clean, super close to the airport. Sky train entrance for the airport across the street. A lot of pilots stay here. Light rail stop also across the street. Staff and security super friendly. Though restaurant states it's open for lunch and dinner, it currently is not, therefore no room service. It does have a bar. We didn't have a chance to try the hot tub. Does have a 24 hour fitness room.