Horrible experience, the hotel was really nice but checking in was HORRIBLE! There was an older white gentleman named Mark I believe that was checking us in. Right at the start he was VERY RUDE, we had issues with them not accepting our American express and his first solution was to cancel my reservation I booked 2 rooms with a huge family ready to swim for Easter. He was VERY RUDE, I hate bringing up race but he honestly made myself as well as my family feel like it was a race issue. I loved the hotel but I will never stay here again with how we were treated my the older man up front. He seemed to be miserable up there. Definitely needs to change careers or retire at this point..
Would definitely stay here again if I ever needed a place in Phoenix. Beds are way comfortable. Rooms are awesome. Separate living area with a bedroom door separating the bedroom. Awesome place.
Clean and comfortable hotel in good location. Easy freeway access near to CVS and gas station. Easy access to dining. Rooms are spacious and have fridge and coffee machine. Beds very comfy. Small pool area with hot tub and two firepits. Traffic can be heard outside. Lobby very nice.
Very large suite rooms which had one room with a couch, chairs a small refrigerator and a desk. The back (2nd room) had 2 queen beds, a sink with a great vanity mirror and a small, out-dated but adequate bathroom. The lobby is huge. It's where they have their business center, their cafe seating, a bar and check in. The pool is very large, a jacuzzi tub and lots of outdoor seating. We had a good stay.
We just checked in, the room is very clean and spacious. Suite has two queen beds in separate room from the living area with a sofa sleeper. Great for families! Still kinda chilly out and people were swimming, asked an employee and they stated pool is heated. Definitely recommend!
My room had a big dent in the floor that I tripped on at one point but other than that it’s great! 🤣🤦🏼♀️
Seriously though, they had good customer service. Well the main guy working the front desk. Everyone else was average at best.
Wish I could remember his name!
Christine Nielson (Darkteeny)
Beautiful Clean room. Great staff. Was an amazing stay.
This Holiday Inn is pretty decent. Rooms were clean and nice. Had a full kitchen, which would be nice if staying multiple nights.
Beautiful. The bathroom is too small and the coffee should be complimentary not 8 bucks. Otherwise awesome
The hotel is old and dusty... they don't have security walking around to manage crowds so even late at night people are making lot of noise specially if your room is by the pool or BBQ area... and the hall ways are very dirty...
Very spacious rooms, comfy beds, loved it. Staff very accommodating to our needs. Provided extra linens. Good central location.
Will come back.
Hotel was great. Super clean including the plastic wrapped towels at the pool. Staff was very friendly and accommodating especially Sabrina at the front desk. Great place to stay!!!
Although the pictures on the website are very appealing, the hotel is in dare need of a remodel. the lobby and exterior of the hotel are very nice, but once you step inside is a different story. The rooms are very old, the lighting inside is depressing, furniture is outdated, the AC is old and you can feel and smell it. Ouside the pool is not inviting (actually I was terrified to go in in these COVID-19 days) and the patio furniture is dirty and stained. Overall, I only stay in because I had prepaid three nights, if not I would have gone to any other of the nice properties IHG has in the area.
American Airlines booked this hotel for us after a missing a connecting flight. Pleasantly surprised by the ambience and the wonderful pool! Loved the room and AC. Chris was also very helpful. My only issue was the AC turning off and on and the racing cars at 2am (not their fault). Overall was happy we unexpectedly ended up at this hotel. Oh yea and the shuttle service to the airport was great.
Van picked me and my daughter up at the airport. Chris was on the busy desk. He asked what kind of room I would like, what kind of food I’d like to eat. He listened then printed out nearby restaurants. Moved some things around and upgraded my room for my Birthday! All of the staff were friendly and attentive throughout my stay. I will recommend your Hotel to everyone. I’ll also visit again soon!
The outside of the hotel doesn’t do it justice, the inside area is landscaped, clean and well maintained. The pool and hot tub are fabulous!! The rooms are well taken care of and you have lots of room! It is pet friendly and we found every convenience needed. I am looking forward to the next time I visit Phoenix so that I can come relax here again.
The Hotel was Clean, Relaxing and Comfortable. Beautiful environment to see every morning and fall asleep to as well. Everyone Treated you with Respect and Dignity. Making sure you felt like FAMILY while you where their. FANTASTIC