The check-in and room were fantastic, but I have to give a shout out to Adrian in security! I called the hotel to find a stuffed toy our daughter had left behind. He personally went up to the room, found it and mailed it to us. We cannot thank you enough! Will absolutely stay here again.
Lady Dee First of her name
The hotel and staff was absolutely wonderful. The room was clean, smelled fresh, perfect for the 3 of us. The only reason I changed my rating from a 5 star to a 4 was because I was unaware of the parking charges. When they told me to bring my ticket in (when checking in) to "validate it" I figured parking was free. Upon checking out online I got a $70 charge for a 2 night stay which ended being for parking. Just felt like it was a bit misleading, but other than that the stay was wonderful.
Over all nice hotel. Great location for access to the airport and fantastic food. The room had a few challenges that showed the cleaning staff may be falling short. Leftover coffee in the machine, warm refrigerator too. Kinda makes you wonder how much attention to detail was given to the room. Also, the chair in the room is actually a medieval torture device for your back.
I would try the place again knowing the short comings. Still a strong value.
If you just need a high quality hotel close to airport consider Loews. Shuttle takes you to airport every 15 minutes, staff was very polite, room was totally remodeled, furniture, decor, everything is superior. The only negative, complementary internet was painfully slow in the evening. Overall, still five stars in my opinion.
Great hotel. Rooms are well appointed, hotel has a very nice design, staff friendly and helpful. Great location near the airport. Most importantly for me the bed was very comfortable. Had a great night sleep. The bar was very good - I ordered an old fashion, a simple drink yet one easy to not get right but they did a great job. Breakfast was good and the service was outstanding. Definitely recommend!
Nice hotel near the convention center and ORH airport. Shuttle service to/from the airport worked great. Large, clean, modern rooms. Plenty of dining choices nearby and within walking distance.
Beautiful hotel and wonderful experience overall for our work conference. Very comfortable and accommodating for a large group. One issue we had was with the technology which I think was not necessarily the fault of the hotel but the tech team managing the projection of the videos and sound during the conference continued to have problems all day. I definitely recommend this hotel.
Great bar and restaurant, open later than nearby Capitol grille or McCormick and schmicks, and the food and cocktails are quite tasty. This place has become a go-to when hungry after a flight.
Definitely one of the best experiences I've had at a hotel, my booking was changed due to Covid so I ended up arriving to the hotel at 8 am but they were still able to let me check in early! One the more flexible hotels I've stayed at, would recommend!
Nice hotel but it would have been nice to have a vending machine or two.
Davis Family Reunion at this location was awesome! Meet-n-greet hospitality food/drink bar was dynamite. Plus, Independence night fireworks seen from hotel was fantastic. It was all about location, locartion... The best Reunion hosted ever.
Great property with phenomenal staff. All staff members I encountered were friendly and courteous. What is more important, all staff had their head up and eyes roaming. This is important from a customer service experience and expectation because they are quick to greet you, and anticipate a question or lost customer.
The facilities are adequate and plenty large to host multiple engagements. This includes hallways, restrooms, meeting locations, etc.. never did I feel cramped. Speaking of facilities, the room was quite nice and was also spacious. I really liked the large mirror in the foyer because it allowed me to get ready nicely and neat.
Great hotel with great service, I will definitely stay here again when I visit Chicago, it’s near the metro that takes you into the city!
From our arrival to our departure a wonderful experience. The staff teamwork was amazing 👏 💜 Room was pleasant and extremely comfortable any request made was efficiently handled. Will be going back for more extended stay! Celebrating our birthdays and 43rd Anniversary staying overnight after Jazz Concert.
Papa Van Twee
Grading as a luxury hotel. Staff was excellent. Beds were comfortable. Pillows were… hotel pillows, so not bad. Room was large and clean. But shower head was a rain shower kind, and instead of straight down it was shooting everywhere like it needed cleaning. Not sure I like the idea of an opaque door to the bathroom, you can’t turn on the lights in the middle of the night without waking everyone. A rolling door also may not be wise. Small gripes only lose it one star.
We just stayed at Lowe's and we weren't overly impressed. We didn't get our full package whick included breakfast both days and valet parking. No valet and the restaurant was closed. We weren't told in advance. We were given a $65 per day breakfast credit but we were charged an $11 a day service fee. Not our fault their restaurant was closed
Originally 1 star (edited to 4 for effort) for one reason only : their redesign includes a designer bathroom sink area with no place to lay out your travel hygiene articles in front of you at a height and level easily accessible and viewable from the stature of a regular individual. There is two small narrow upper glass and stone ledges, but even at my 5'11" standing height it is hard to deal with. As a full time traveler this is a big reason I would normally avoid. But I am stuck there again tonight. This needed a standard counter top like any other hotel for full time travel hygiene article layout. But I bet some hotel executive's child just got out of architectural design school and got the design contract. --> Edit: They added a ledge around the sink by making a table with a cutout for the sink. It is in some of the rooms now. See hand placed on new ledge for size of platform on either side of sink for personal hygiene items. Will see if they are in future stay rooms. Better but small. Someone had to fabricate these custom.
Overall my experience with this hotel was good. Breakfast was great with plenty of food and options, and they even have a Starbucks inside as well. However the bedrooms with two beds are very small. I think there only meant to sleep one person in each bed. But overall a very nice hotel.
Overall this location is prime for meetings and conferences with its 10min shuttle from O'Hare. The rooms are cozy although would appreciate the temperature being set to 74degrees to avoid the heat shock when opening the door for the first time. But.... by far the best thing here are the coffee spoons. You heard me right, these little metallic gems have the perfect curve to their shaft! Allowing the coffee aficionados to maintain spoon in cup while sipping the divine bean! These spoons will have me coming back for years! Bravo!!!
Overall, me and my boyfriend enjoyed our stay during these trying times. Great location (near the fashion outlets), great service, and a great spacious room with a view over the airport. People should understand and comprehend that hotels are doing the best they can for each and every guest with security and safety in mind. Thank you Loews for making my anniversary very enjoyable during these trying times!!! :)
If you are coming to the Rosemont area, this is simply the nicest hotel. The rooms were updated, comfortable, and large. The toilet paper and bathtub size could be improved in the 1 bedroom suite. However the shower and water pressure left nothing to be desired for a hotel. The bedding was the most comfortable I've used in the area.
The service was second to none. I was here for a busy convention and there also happened to be 2 weddings that weekend at the hotel. At no point did I feel Loews was short staffed or made any service concessions as others have. The text service was wonderful and every single staff member I interacted with in person or via phone brought a very high level of professionalism and enthusiasm. They should sincerely receive commendations for their hard work and effort.
I did not like the parking garage. if it is busy you might be parking on the high floors, I wish I utilized the valet.
I only wish it was closer to the convention center. I'll be staying at Loews for all future events at Donald. However, utilizing a shuttle for hourly service or w.e would be a great value add service for a busy convention.
We checked into the Loews today and worked with Norma to upgrade our room so that we could have a place to host our family for cocktails. She could not have been more accommodating and understanding!!! As a result, we ended up in a suite which allowed us to host our family for cocktails, as well as secure a reservation at the Capital Grille, right next door which was an amazing experience as well. Thank you Norma for making our stay in Chicago so amazing. We will be back.
When flying out of Ohare Airport in Chicago. This is one of the most convenient ways to stay overnight and fly out in the morning. They have the option to stay before your trip or after your trip. Makes it very comfortable. The staff were very pleasant and helpful. The rooms were very clean and spacious. The big shower was very nice. Also if you get a room on the west side. You can see all the planes landing and taking off. The location is also very easily accessible from the toll road 294. When visiting. Make time for the fashion outlet malls that are right behind the hotel. Very easy to walk to. I highly recommend this location.
Love this place. So convenient to the airport, shuttle runs every 15 minutes. I love that we can stay here and leave our car while we go on vacation. More cost effective than a surface lot, car is safe, and we can relax before flying out in the morning.
We stayed here before catching a very early flight. The rooms were very nice. The shuttle ran every 20 minutes and got us to the airport promptly. We loved our stay so much we plan to fly out of Chicago from here on out so we can stay at this hotel again!
This fine hotel host Smooth Jazz Chicago monthly w/ appearances by popular artists and local talented musicians.
The Phil Seed Fusion Band performed Saturday night Feb. 1, 2020 with two shows 6pm & 9pm. Walter English lll, my son, is the bands keyboard player. This is a nice intimate venue to enjoy great music in all seating areas ! Recommended.
Check in was fast super friendly person the room extra clean and beautiful. The bathroom was over sized different sort of sink just don't turn it on full speed but the shower is wonderful. Beds comfortable but small extra soft pillows. We got the shuttle to airport in the morning runs every 15 minutes on time. There are 3 restaurants on or around property. They are all kind of high end in price but good food. We ate at there personal restaurant and enjoyed our meal. Will definitely use this hotel again for future travels. Also parking in in a garage so cars not left out on lot.
Wow! Room was oversized and clean. Decor was nice, bed comfortable, bath and shower amenities all great. Lobby was also pleasant. Small Starbucks in lobby. A/C system needs some work though. It lets you set a temp below 70 but room never cools off below 70 degrees. Ate at Maria’s just behind the hotel. Van shuttle to Ohare runs 24 hours every 15 minutes. Excellent stay.
It's flashy and shiny, everything is sparkling and sterile looking. Artwork is everywhere, the hotel is well known for this and all of the meeting and ball rooms are named after famous artists.
There are three restaurants conveniently around the hotel grounds, all with different price ranges. Rooms are spacious, and expensive, no microwave but at least there's a room safe and a small refrigerator. Beds are comfortable but super soft, it reminded me of being swaddled like an angel baby.
Enjoy your stay!
Great hotel! Love the Capital Grill which is literally attached to the building and the rooms were wonderful and large. Super convenient to the airport. Bartenders and restaurant manager were all wonderful in the hotel bar.
I stayed in a double bed room. The service could have definitely been better and the hotel lacked a pool which could be a breaking point for some. Overall, the hotel is beautiful with restaurants on site. Not sure if I would attend again.
Had a great weekend there. Clean and good beds. Breakfast a little on the high side for breakfast but decent. Bartender is great! Close to everything in Rosemont.
A bustling but quiet and charming Hotel, beautiful decor and atmosphere. Whether you are in Chicago for one night with or without plans there is always interesting events happening at Loews. Stopped in at their beautiful bar in the lobby for a drink and enjoyed a great meal at the restaurant attached to the hotel.
Great location! Very Clean and spacious accommodations! Highly recommended hotel to stay in when visiting Chicago.
Lovely hotel. Capital Grille and McCormick and Schmick right there for dinner. We stay at Loews when flying out of O'Hare using their Stay, Park, and Fly option. Shuttles every 15 minutes. Great way to start a trip.
Had to find a hotel where my son could park his car and stay for one night before flying back home from Purdue for the weekend. Because I was paying for him with my credit card they had to send A form for me to fill out and send back in. The front desk people were great and helpful my son stayed one night and didn’t have a problem parking his car. The shuttle service took him to the airport and back. I would recommend this hotel to anyone and especially a son or daughter staying at a hotel by themself for the first time.
Reached the hotel at 2pm but was informed that the room will only ready at 4pm. When checking out, there will be a surcharge if you stay past 12.30pm. Though I understand the manpower shortage that the hotel is facing, I have to remove a star from the rating.
Nice hotel for a late night stranded passenger. Rooms are clean and well appointed. 8 minute shuttle back to the airport to continue the journey.
The Loews O'Hare was fabulous! Shuttle service to and from airport was incredibly convenient. Staff at front desk and assisting in hosting our corporate event were super friendly and helpful. They allowed for a very smooth set up and experience for hosts/guests. The rooms were very sleek and had strong product in the rooms, such as lotions/shampoos, great pillows and everything. Would highly recommend for anyone who is coming in town who needs an incredible place by the airport. They were also fairly close to many dining options for dinners/lunches.
CLEANEST hotel I have ever been to. Just felt amazing walking in the room. Usually my wife does a bed check and I do a tub check to see if anything needs changed out or cleaned before use but not here. It was amazing and I'd recommend for anyone who wants a five star experience. Thank you again, I'll be booking in any city I see them in. My favorite hotel so far and by far the most clean.
Great hotel. Covered parking, easy check-in, nice bar area, nice sundries and coffee shop. Rooms are spacious, modern and clean. Airport shuttle is good. Tons of dining options close by. Enjoy!
Nice, comfortable and large rooms. Great modern art collection shared in the lobby and the other public spaces. Convenient parking and the plus of two good restaurants in front of the hotel. Probably the best hotels at O'Hare.
Parking garage is over-priced and I didn't care for the distance between the two separate elevators. Other than that, staff was friendly and room was clean. Bathroom seemed fancy/upscale feel to it. The shower could have been better designed.
Lovely hotel, clean comfortable and well appointed rooms, very quiet. Next to a huge outlet mall with food options. More upscale dinning options located on the same turn around driveway as the hotel. Convenient airport shuttle every 15 minutes. Does not have a pool, I don't think, as I did not see one or signage for it in the hotel. Very nice stay, will choose this hotel again
Me and my family stayed at Loews over the past weekend and couldn't be happier. The room was spacious, king size bed very comfortable, bathroom was clean with a standing shower. Staff was very accommodating. We would definitely recommend this place and we will be back.
This is a beautiful hotel in a very convenient location. The room was spectacular and the food from the kitchen is amazing.
Excellent experience! Has a 14 day park and fly service. Shuttle service every half hour through the night every fifteen minutes during the day. The bus was clean and very comfy, driver was very friendly. We were able to painlessly shuttle to O'Hare at 3:30 A.M. Staff behind the desk were cheerful couldn't complain. Room was clean and comfortable.
Overall it was a nice visit. Check-in was super easy after booking on Priceline. Our room was comfy and had plenty of free toiletries. We called for knives since the restaurant pizza I drove to pick up wasn't cut. They were quick and courtesy. We were taken by shuttle to airport, everything was great.
Brown Bird Events
My husband and I had a quick stop at this hotel which we booked through a 3rd party site. Although it was late at night, the lady at the front desk made us feel welcome and was very efficient at the check in process! The room was intimate and decorated in beautiful Greys. The bed was soft and room service prompt as we had to catch am early flight the next day. I would definitely book again when staying in Chicago.
Very nice and clean hotel! Very modern with great amenities! Bathroom toiletries are excellent! I would definitely stay here again! The only items that were needed and not available were refrigerator and microwave! Very, very nice place! Loved it!
Very nice hotel. Very clean. Staff is very helpful and friendly. Has a park & fly program. On site restaurant was very good. Shuttle service was efficient and got us to the airport on time. Also very close to the Chicago Outlet Shops and Rivers Casino
Got trapped in Chicago for a night after a cancelled flight at O’Hare. I chose Loews because it was the only thing available but I’m glad I did. The free shuttle ran 24/7 every 15min. The hotel was very pretty, the room was large and nice. Lovely bedding and toiletries. I wish I could’ve stayed more than 9 hours to enjoy it. Staff was great and the mobile check in/out was easy.
Had a very nice stay here. Room was nice, outlet mall within easy walking distance if that interests you. Had Sunday breakfast buffett which has a huge assortment of items. Eggs Benedict were delicious. Minus one star because check-in woman barely looked at us.
Excellent hotel with very new and clean amenities and a modern feel.
The staff was very pleasant and helpful with any requests.
It’s also a very short distance from the airport. If you are looking for a place closer to downtown, this won’t be your hotel as the commute into the city during work days can be an hour or more- weekends it’s about 20 minutes.
Thank you for exceeding all expectations this visit. The rooms were clean, comfortable, and quiet. Hospitality great in all areas as well. Thank you!
Hotel was very clean and nice on the inside with a cozy lobby. Service was excellent, the workers were very nice and accommodating. The room was spacious and comfortable. My only problem was the lack of a microwave or fridge in the room. Also, if you are staying with multiple people, be aware the bathroom doesn't have a lock on it, it's just a sliding door. Google says they have free breakfast, but that's not true. Overall a good stay! The airport shuttle was really convenient.
Beautiful hotel and very relaxing. Only issue is some staff were a little off in terms of customer service. But overall worth the price.
Everything was exceptional except that the phone system in the rooms continues to be a mystery with me. It would be helpful to have some directions in using it.
The rooms have everything I need, even a very comfortable chair with foot rest. Room service was great, food excellent and and hot. The bed was like sleeping on a cloud.
I will continue coming to Loews when traveling through Chicago because of the high quality. It's an exceptional home away from home.
The hotel is beautiful and the staff was very nice and kind but it was the bathroom cleanliness that ruined it for me. I know this review will be taken seriously and the hotel will do all it can to fix it. It's a good place to stay. Expensive....yes but the friendly and caring staff made the stay wonderful.
held a group event here and hotel and staff were very professional and took care with all planning details to ensure the group was safe during COVID. Thank you Loews staff for the outstanding service during this pandemic.
I G (*J*)
This is a nice modern hotel in Rosemont right next to the airport. The staff is friendly and there is bar/restaurant in the lobby in addition to a gift shop. There are also a bunch of nice restaurants and shops in walking distance. They offer an airport shuttle as well.
Stayed in an executive suite which is really just a slightly larger room. There is no dividing wall between the bed and the sitting area. The TV is mounted to be viewed from the sitting area and not as viewable from the bed. The bathroom is modern with a large window but right opposite the bed. There is a large shower but no tub. The closest is a walk in and close to the exit door. The furniture seems odd and ill fitted to the space but modern and comfortable enough. The two swivel chairs in the sitting area appear to have some spots on them but otherwise everything is clean and well maintained.
Plenty of outlets around the room. They do offer room service until 11p. Food in the lobby restaurant was good.
Overall, good place to stay near the airport.
This is a beautiful hotel in a very convenient location. The room was spectacular and the food from the kitchen is amazing.
Throughout my stay here, I received phenomenal service. All of the staff was so friendly and helpful it was refreshing. The hotel seemed clean and that the staff take pride in their place. We took advantage of their park sleep fly program and the shuttle drivers went above and beyond.
My only note would be that we made the mistake of opening the fridge and someone had left their half drank coffee which then caused the room to smell rancid for a small time.
The check in process went really well. Even a week before checking in, when I called to make sure everything was confirmed, every staff member I talked to were amazing! Joann was super sweet and energetic. The room was super clean and room service was quick. Very comfy beds as well. I will definitely be checking in again soon! only thing I would change are the prices of from the menu. It's a bit pricy but overall it was great!
Park and Fly. Room better than average. Parking MUCH cheaper than OHare. They have fast, efficient shuttles and we just called after getting our bags and the shuttle was there 10 min later.
Would 100% stay here again and do this.
Pro Tip: book on Park and Fly website
Make and account but don't book right away
Then a short time later you get a coupon emailed. Worked perfectly.
Loved my stay here, great experience, wonderful welcoming staff. I only stayed one night but they made sure I was comfortable. They still offer room service. The place has a modern feel, very clean comfortable rooms all necessary supplies were available in the room. Maintenance guy (mike?)is wonderful he made sure I knew where to find everything and was very friendly and welcoming. I will make sure to stay here on future travels. Oh AND they have complimentary shuttle service from the airport!! Awesome!
Easy check and convenient covered and secured parking. Rooms were very clean, quiet, and comfortable. Lastly the airport shuttle is fabulous. Definitely will return.
Beautiful hotel with friendly & welcoming staff! The pillows made sleeping challenging & we had a bit of a snafu with the validated parking (minor inconvenience). Otherwise, a lovely place to stay. The parking & shuttle service to/from airport was incredible and a lifesaver!!
I had an unplanned stay in Chicago. This place was really nice. A generous room with a large bathroom at a very decent price.
Wonderful Hotel, really enjoyed my stay. The room was modern and clean. The check in process was great. The service to communicate with the hotel were a little weird. Got an email to check in, but the system did not check us in. Same on check out. Then the internet didn't work in the room. But the hotel is fantastic, I will be back.
Easy access. Clean. Nice decor. Comfortable beds. Friendly and helpful staff. Shuttle service on time for pickup. Very reasonable price for services received. Will definitely stay again.
Very nice room and building. Great service too. Had a minor billing issue and they fixed it, no problem. Nice restaurant located inside. There are also several dining and drinking locations nearby as well as shopping and entertainment. Highly recommend
The BEDS! Oh my gosh, the beds. You just melt into them. Five stars. It is also a classy joint. And the prices are more than fair for what you get.
As always, on site restaurant is more than adequate for dining in or late night room service.
Make sure you ask about parking validation (I didn't). As I left the parking garage, I noticed, in addition to the spots where you insert the parking ticket and credit card, there was a spot to insert a 'Validated Parking Ticket'. This would have saved me thirty bucks. I reccomend you ask about it upon check in.
Newly remodeled in the lobby! Beautiful beach! Great Argentinean Steakhouse, Japanese, Thai and Sports bar! Very friendly staff! Love this hotel!
It was my first time at a Loews Hotel and I was here for a conference. The hotel is very clean and modern. Nice facilities all around, friendly and professional staff. There are convenient and frequent shuttles to and from the airport. I also enjoyed looking at the art pieces scattered throughout the hotel. I would definitely recommend staying here.
This hotel is actually very nice. It’s now one of my favorites. Large rooms and close to the mall so you have some easy access to food and activities outside the hotel.
Great room, clean and had all the basic amenities you want. Good water pressure in the shower. They also had a shuttle service every 15 minutes. My only complaint is the walls are so thin that I can hear the neighbors talk and even heard their alarm in the morning!
One of the best hotels I have ever stayed at. Front desk staff was absolutely fantastic. The common areas and the room were immaculate. The bed was extremely comfortable. The hotel was quiet despite being busy. I would stay here again in a heartbeat!
This is truly an outstanding property. From the moment we were greeted upon entering, until checkout, we had a perfect stay. The entire property is spotlessly clean and well maintained. The bed was perhaps the most comfortable we have ever experienced! There is wonderful dining right in front. (McCormick & Schmidt’s was excellent)
We attended the Peter White smooth jazz concert, right at the hotel and was a lovely intimate experience. There also a complimentary shuttle to & from the airport too.
Convenient location for airport travelers! I would recommend an east facing room (these rooms overlook the forest preserve and a view of downtown Chicago!). Flexible and accommodating staff, Starbucks located inside. I would come back!
Stayed at Loews for 1 night for wedding being held at Cafe Lacave.
Modern amenities. But especially loved the comfort the mattress, comforter and pillows. Got in at around 1:00 a.m. Slept like a baby getting up at 7:00 a.m. Also loved the stand up shower (no tub). Great large shower rain head.
Can't go wrong at this Loews!!
This was a wonderful place to stay. The hotel is beautiful and the rooms are very nice and clean. There are two resturants right at the front of the hotel,and you are within walking distance to the outlet mall and the theater. The food at the hotel is very good as well as the drinks. Here's the thing I'm not sure how the servers divide which tables the wait on. The service is a little slow and too many people are coming to check on you and taking your order,its a little confusing and slows the process,other than that definitely going to stay there agian.
It was my first time at a Loews Hotel. The hotel is very clean and modern. The rooms were updated, comfortable, and large. The bedding was the most comfortable. Nice facilities all around, friendly and professional staff.. I would definitely recommend staying here. Everything was exceptional
Select Dates to View Rates
Loews Chicago O'Hare Hotel is unavailable to book on our website. Search for other
parking options available at ORD.