The hotel is beautiful and the staff was very nice and kind but it was the bathroom cleanliness that ruined it for me. I know this review will be taken seriously and the hotel will do all it can to fix it. It's a good place to stay. Expensive....yes but the friendly and caring staff made the stay wonderful.
Nice location convenient to airport. I wish the on site restaurants weren't so fancy; I can't imagine families wanting to spend the evening getting a $50/plate steak/seafood meal. Also, lots of hair in the hotel room makes me feel like it wasn't very clean.
Throughout my stay here, I received phenomenal service. All of the staff was so friendly and helpful it was refreshing. The hotel seemed clean and that the staff take pride in their place. We took advantage of their park sleep fly program and the shuttle drivers went above and beyond.
My only note would be that we made the mistake of opening the fridge and someone had left their half drank coffee which then caused the room to smell rancid for a small time.
Loved my stay here, great experience, wonderful welcoming staff. I only stayed one night but they made sure I was comfortable. They still offer room service. The place has a modern feel, very clean comfortable rooms all necessary supplies were available in the room. Maintenance guy (mike?)is wonderful he made sure I knew where to find everything and was very friendly and welcoming. I will make sure to stay here on future travels. Oh AND they have complimentary shuttle service from the airport!! Awesome!
Park and Fly. Room better than average. Parking MUCH cheaper than OHare. They have fast, efficient shuttles and we just called after getting our bags and the shuttle was there 10 min later.
Would 100% stay here again and do this.
Pro Tip: book on Park and Fly website
Make and account but don't book right away
Then a short time later you get a coupon emailed. Worked perfectly.
Overall, me and my boyfriend enjoyed our stay during these trying times. Great location (near the fashion outlets), great service, and a great spacious room with a view over the airport. People should understand and comprehend that hotels are doing the best they can for each and every guest with security and safety in mind. Thank you Loews for making my anniversary very enjoyable during these trying times!!! :)
Lovely hotel. Capital Grille and McCormick and Schmick right there for dinner. We stay at Loews when flying out of O'Hare using their Stay, Park, and Fly option. Shuttles every 15 minutes. Great way to start a trip.
held a group event here and hotel and staff were very professional and took care with all planning details to ensure the group was safe during COVID. Thank you Loews staff for the outstanding service during this pandemic.
FYI: I stayed at the Loews in downtown Chicago NOT this one. I don't not know why it says the one by O'Hare, it was not..
Nice room BUT human hair (not mine) all over room when we walked in. So much dust also. Comfortable bed at least.
Nice hotel but it would have been nice to have a vending machine or two.
This is a beautiful hotel in a very convenient location. The room was spectacular and the food from the kitchen is amazing.
This is a beautiful hotel in a very convenient location. The room was spectacular and the food from the kitchen is amazing.
Me and my family stayed at Loews over the past weekend and couldn't be happier. The room was spacious, king size bed very comfortable, bathroom was clean with a standing shower. Staff was very accommodating. We would definitely recommend this place and we will be back.
Great bar and restaurant, open later than nearby Capitol grille or McCormick and schmicks, and the food and cocktails are quite tasty. This place has become a go-to when hungry after a flight.
The check-in and room were fantastic, but I have to give a shout out to Adrian in security! I called the hotel to find a stuffed toy our daughter had left behind. He personally went up to the room, found it and mailed it to us. We cannot thank you enough! Will absolutely stay here again.
We just stayed at Lowe's and we weren't overly impressed. We didn't get our full package whick included breakfast both days and valet parking. No valet and the restaurant was closed. We weren't told in advance. We were given a $65 per day breakfast credit but we were charged an $11 a day service fee. Not our fault their restaurant was closed
Thank you for exceeding all expectations this visit. The rooms were clean, comfortable, and quiet. Hospitality great in all areas as well. Thank you!
Nice hotel near the convention center and ORH airport. Shuttle service to/from the airport worked great. Large, clean, modern rooms. Plenty of dining choices nearby and within walking distance.
Definitely one of the best experiences I've had at a hotel, my booking was changed due to Covid so I ended up arriving to the hotel at 8 am but they were still able to let me check in early! One the more flexible hotels I've stayed at, would recommend!
Had to find a hotel where my son could park his car and stay for one night before flying back home from Purdue for the weekend. Because I was paying for him with my credit card they had to send A form for me to fill out and send back in. The front desk people were great and helpful my son stayed one night and didn’t have a problem parking his car. The shuttle service took him to the airport and back. I would recommend this hotel to anyone and especially a son or daughter staying at a hotel by themself for the first time.
We stayed here before catching a very early flight. The rooms were very nice. The shuttle ran every 20 minutes and got us to the airport promptly. We loved our stay so much we plan to fly out of Chicago from here on out so we can stay at this hotel again!
Great hotel with great service, I will definitely stay here again when I visit Chicago, it’s near the metro that takes you into the city!
This was a wonderful place to stay. The hotel is beautiful and the rooms are very nice and clean. There are two resturants right at the front of the hotel,and you are within walking distance to the outlet mall and the theater. The food at the hotel is very good as well as the drinks. Here's the thing I'm not sure how the servers divide which tables the wait on. The service is a little slow and too many people are coming to check on you and taking your order,its a little confusing and slows the process,other than that definitely going to stay there agian.
Nice hotel for a late night stranded passenger. Rooms are clean and well appointed. 8 minute shuttle back to the airport to continue the journey.
First time visiting Chicago this past weekend. Sadly, my experience was dimmed after an encounter w/ Manager Nick Madia over the phone prior to my check-in. Not sure what type of day he was having, but his communication and tone were poor and unwarranted. No guest should ever be spoken to as if they are incompetent and/or incapable of understanding. Despite this unfortunate exchange, the rooms and grounds are nice and well kept...a bit dusty inside and surrounding the in room coffee machine. Special thanks to Natalie who assisted me w/ my check-in upon arrival. She was phenomenal! She provided me w/ Five Star service!
This fine hotel host Smooth Jazz Chicago monthly w/ appearances by popular artists and local talented musicians.
The Phil Seed Fusion Band performed Saturday night Feb. 1, 2020 with two shows 6pm & 9pm. Walter English lll, my son, is the bands keyboard player. This is a nice intimate venue to enjoy great music in all seating areas ! Recommended.
The BEDS! Oh my gosh, the beds. You just melt into them. Five stars. It is also a classy joint. And the prices are more than fair for what you get.
As always, on site restaurant is more than adequate for dining in or late night room service.
Make sure you ask about parking validation (I didn't). As I left the parking garage, I noticed, in addition to the spots where you insert the parking ticket and credit card, there was a spot to insert a 'Validated Parking Ticket'. This would have saved me thirty bucks. I reccomend you ask about it upon check in.
Newly remodeled in the lobby! Beautiful beach! Great Argentinean Steakhouse, Japanese, Thai and Sports bar! Very friendly staff! Love this hotel!
Beautiful hotel and very relaxing. Only issue is some staff were a little off in terms of customer service. But overall worth the price.
Hotel was very clean and nice on the inside with a cozy lobby. Service was excellent, the workers were very nice and accommodating. The room was spacious and comfortable. My only problem was the lack of a microwave or fridge in the room. Also, if you are staying with multiple people, be aware the bathroom doesn't have a lock on it, it's just a sliding door. Google says they have free breakfast, but that's not true. Overall a good stay! The airport shuttle was really convenient.
Great hotel! Love the Capital Grill which is literally attached to the building and the rooms were wonderful and large. Super convenient to the airport. Bartenders and restaurant manager were all wonderful in the hotel bar.
Very nice room and building. Great service too. Had a minor billing issue and they fixed it, no problem. Nice restaurant located inside. There are also several dining and drinking locations nearby as well as shopping and entertainment. Highly recommend
Great hotel. Covered parking, easy check-in, nice bar area, nice sundries and coffee shop. Rooms are spacious, modern and clean. Airport shuttle is good. Tons of dining options close by. Enjoy!
Great hotel. Rooms are well appointed, hotel has a very nice design, staff friendly and helpful. Great location near the airport. Most importantly for me the bed was very comfortable. Had a great night sleep. The bar was very good - I ordered an old fashion, a simple drink yet one easy to not get right but they did a great job. Breakfast was good and the service was outstanding. Definitely recommend!
Beautiful hotel and wonderful experience overall for our work conference. Very comfortable and accommodating for a large group. One issue we had was with the technology which I think was not necessarily the fault of the hotel but the tech team managing the projection of the videos and sound during the conference continued to have problems all day. I definitely recommend this hotel.
Davis Family Reunion at this location was awesome! Meet-n-greet hospitality food/drink bar was dynamite. Plus, Independence night fireworks seen from hotel was fantastic. It was all about location, locartion... The best Reunion hosted ever.
Great property with phenomenal staff. All staff members I encountered were friendly and courteous. What is more important, all staff had their head up and eyes roaming. This is important from a customer service experience and expectation because they are quick to greet you, and anticipate a question or lost customer.
The facilities are adequate and plenty large to host multiple engagements. This includes hallways, restrooms, meeting locations, etc.. never did I feel cramped. Speaking of facilities, the room was quite nice and was also spacious. I really liked the large mirror in the foyer because it allowed me to get ready nicely and neat.
Usually I get names this time I was to peeved to care. When we arrived there were 2 desk clerks ( a male and a female). First neither greeted us, we had to greet them ( bad start) my eyebrows are already going up. The male responds I'm with a guest, they were imaginary (not at the counter), the female looks us up and down then says do you have a reservation? Seriously it's almost midnight, (no we don't we were wondering do you know Jesus.) We check in and go to our upgraded room, with a view of the parking deck out back.
Anyway, the hot ham sandwich we ordered was cold, the chips were doused in pepper, otherwise it was a good stay. We didn't go to the restaurant in the hotel however it looked swanky. The valet kept making my friends move their car while they were waiting for us to come downstairs, must note according too my friends they let others park in the spot they moved them from.
Final impression, nice hotel, staff needs cultural diversity training.
Overall it was a nice visit. Check-in was super easy after booking on Priceline. Our room was comfy and had plenty of free toiletries. We called for knives since the restaurant pizza I drove to pick up wasn't cut. They were quick and courtesy. We were taken by shuttle to airport, everything was great.
Excellent experience! Has a 14 day park and fly service. Shuttle service every half hour through the night every fifteen minutes during the day. The bus was clean and very comfy, driver was very friendly. We were able to painlessly shuttle to O'Hare at 3:30 A.M. Staff behind the desk were cheerful couldn't complain. Room was clean and comfortable.
Had a very nice stay here. Room was nice, outlet mall within easy walking distance if that interests you. Had Sunday breakfast buffett which has a huge assortment of items. Eggs Benedict were delicious. Minus one star because check-in woman barely looked at us.
Excellent hotel with very new and clean amenities and a modern feel.
The staff was very pleasant and helpful with any requests.
It’s also a very short distance from the airport. If you are looking for a place closer to downtown, this won’t be your hotel as the commute into the city during work days can be an hour or more- weekends it’s about 20 minutes.
Very nice hotel. Very clean. Staff is very helpful and friendly. Has a park & fly program. On site restaurant was very good. Shuttle service was efficient and got us to the airport on time. Also very close to the Chicago Outlet Shops and Rivers Casino