Very, very experienced staff and concierges. Very convenient location, right next to the O'Hare airport. The rooms are nice. Conference rooms and ballrooms are spacious. The only down side is that the little breakfast shop/café has extremely expensive breakfast items. But, I guess that's what you get in Chicago. Overall, great hotel!
Superb hotel, close to the airport and train stop, complimentary shuttle every 15 minutes. Checkin process can be lengthy but staff goes out of their way for guests. Room was clean and comfortable. Restaurant staff was friendly and prompt and food was great. All around terrific stay, and constantly promotes a positive experience each time.
Really great hotel, very close to the airport. the staff was helpful and friendly. The bar food was pretty good all though it was expensive but that is to be expected from a airport hotel bar. the shuttle staff was always on time and the valet staff was amazingly nice and helpful to friends that came to visit me. The TVs in the rooms are HUGE. i would highly recommend this hotel to anybody needing a place to crash for a few nights
Got a good price for the room when we stayed a few months ago. Transportation was close nearby and the hotel offered a shuttle bus. Great room service when we asked for extra towels. Bed was SO clean and comfy! Shower stall in the bathroom was so nice. Staff were great and professional. Totally worth it!
Was here about 1.5 years ago but I’m just getting around to write a review now. Had to stay here for the night as my flight got pushed off until next morning. My stay was complimentary as this was the airline’s fault. A bus took everyone to the hotel. Bus was relatively easy to find. Hotel lobby was superb. Felt like I’m entering a huge mansion! My room was great. It was kept clean prior to entering. Will visit Chicago again in the near future!
Guests rooms were clean, smells good and fresh. Staff is very friendly and helpful. Beds were really comfortable. Great place to stay and near the airport. Train station 5 min walk away from hotel.
Here for an event and it did not disappoint. A class place with excellent service. Great buffet with service to match. Casino is 5 minutes away!
Perfect for our needs. We needed a place to sleep the night before our flight and able to park our car there until we returned. Close to the airport and the shuttle was prompt. Definitely will stay here again.
Very nice hotel and very big. Nice place to stay when in chicago. The rooms are comfy and so are the beds. Staff and service were great. One thing that is great about it is that it is wheelchair accessible so that people in wheelchair could come and go. The rooms had a flat screen tv which was very nice after a very long drive. They have valet parking so that was very helpful. The showers were great and the hotel looked very nice.
I really like this hotel! It is located about 2-3 minutes from the Fashion Outlets. The staff are super nice and friendly. The hotel is big and very up to date. The rooms are clean and spacious! The rooms come equipped with a safe, mini fridge, desk, lounge chair, comfortable bed with many power outlets to charge your electronics, and a huge tv! The restrooms are nice and the shower gets super hot which is nice! I will definitely stay here again.
I came to a wedding here and the venue is beautiful, the entire hotel is breathtaking. The food was amazing, the drinks were delicious and quite strong, the staff was amicable and the overall atmosphere left me wanting to book an event there myself. Everything from the appetizer to the dessert, the music and the service was top of the line. Wonderful job!
Amazing hotel and amazing staff. It was also walking distance from the mall and some great restaurants! I had a blast here. Everyone was so kind and helpful.
Wonderful location. Comfortable bed. Delicious breakfast. Shopping malls and restaurants very close by. Casino not too far away. Fantastic staff!! Perfect if your conference is held here. Airport not far away. Metro walking distance. I love it here!! 2 thumbs up and 5 stars!!!
Was there overnight for an important meeting held in the hotel itself. Good clean facilities near the airport, though it still takes 15-20 mins to get there. Avoids center city traffic. Not crowded - at least the time I was there. Reasonable restaurant. Rooms are good.
Stayed for a conference, location is great near many activities and food, including those in the hotel. Workout facility with nice equipment. Found the bed comfortable. Large tv in the room. Had a fridge. The shower was a bit on the small side with lower pressure than I am used to but was kept neat and clean by the staff.
So happy with this hotel, on time friendly shuttle. Welcoming, helpful front desk staff and a cheerfully awesome lady at the lounge. My room is spotless and spacious, I love it, food is excellent. I look forward to my next few days here.
Highly recommend a stay here!
Spent two nights here for a training even for work. There are two restaurants in the hotel and one grab and go store that offered hot and cold food which can be delivered to your room for a fee. The hotel has a 1970's feel with the architecture and design feel in the hallways. Bed was comfortable, tv was huge, and room was clean! I would give it five stars but the location leaves something to be desired.
Beautiful hotel. We had a great customer service experience. Our room was really nice & clean for the most part (the bathroom faucet looked like it had been sprayed but then never wiped/polished.) The food we ordered from Perks was tasty, yet on the pricey side. I appreciated the bell hop gentleman helping us bring our luggage to our room. The aesthetics of the hotel, especially the grandiose lobby, were beautiful and rather impressive.
Extremely comfortable rooms with huge television. Staff are very friendly and accommodating. The "Perks to go" food cafe has some really tasty fresh food. Overall great and restful stay. Thank you!
I stayed here for 3 nights during a business meeting and I thoroughly enjoyed my stay. The staff here was courteous and they were very organized. I loved how open the lobby area was, which promoted a social environment. The only improvement I’d make is the food. The quality wasn’t there property wide, especially for the cost.
This hotel is conveniently located near O'Hare and offers free round-the-clock shuttle service to the airport. You can also park free for seven days with the special park/sleep/fly rate, which is extremely convenient. Check-in is generally quick and painless. The rooms are very clean and decently sized. There are restaurants on-site, but they're pretty expensive. I'd give this place five stars if breakfast was included with all rate packages.