Excellent hospitality and service, family loved it. Aircraft touchdowns were awesome. The view was great too.
Excellent place! Friendly staff, super clean rooms with huge bathrooms. Bed was comfortable and had a great view. Breakfast was really good with some great fresh items. Also has a full bar and restaurant in the lobby.
Shuttle service was running MORE frequently than advertised. Friendly polite staff at all hours of the night. Fast elevators, good rooms!
Very clean, pleasant hotel. The room was spotless and comfortable. The breakfast was by far the best I've ever had at any hotel. I would gladly stay here again the next time I'm in Chicago!
Very clean and modern. Was amazed that even with the planes flying right over it you couldn't hear them. Would stay here again.
We used the park and ride. Best shuttle to airport experience we've ever had. Very friendly staff. No delays. Driver was friendly.
Pleasant, spacious well laid out room, clean. Convenient airport shuttle. No issues.
Big warm smile from the minute we arrived, super clean, transport to the airport.. I highly recommend it
AWFUL! I was extremely disappointed with this location. The room smelled like something had died in it. Come to find the smell is coming from the shower drain. GROSS! I stay at many Hyatts and am usually very happy, but this experience was terrible!
Thought this was going to be a nice little affordable get away.
$20 per car for parking .... when am I being charged to park at a hotel I already paid to stay at? If I could of canceled my booking and gotten a refund I would’ve.
You don’t pay to park at a restaurant to eat at a restaurant.....
Indoor pool was freezing... so that was a waste for getting my kids excited. Why wouldn’t they raise the temperature especially when it’s only 20° outside and snowing
Got into my room tv didn’t have signal...
This was suppose to be a nice little family get away....
unless your shuttling to and from the airport
Would not recommend.
Stayed here to attend the jingle ball and it was amazing!! The room was clean and very updated!! Even with the jets it was pretty quiet!! I can not wait to stay here again!!!
Excellent hotel. Hotel staff at check in was very friendly and helpful. Breakfast was hot, delicious and orderly. The bar was nice and the food option of great taste and portions. My room was clean and spacious. The shuttle service to and from the airport was on time. I will definitely stay here again when I visit Chicago.
Friendly staff and good food. Simple and clean room (8th floor) but the king bed was not very comfy. Felt more like a futon.
I loved everything except the fact that they charge 20 dollars for parking and there is no enough parking space close to the hotel. If its raining it is not very convenient when you have to walk a few minutes to get to the hotel or to the car. Everything else is excellent
Called the shuttle parking when I arrived at 9:40. The lady at the Hyatt said the shuttle would arrive in 20 minutes (10am). I was outside exactly where they have listed in the directions- International Terminal, door 5E. It then became10:10, then 10:15, 10:20 with no shuttle. I called the hotel back asking what was going on because at that point I had been waiting 40 minutes. I then sat on hold for TEN minutes. Finally someone picked up and told me the shuttle would be there in 15 minutes. WHAT? I will have waited over an hour since my original arrival. DO NOT PARK HERE if you have anywhere to be in a hurry after your arrival.
Gotta say, I really appreciated the free earplugs that came with the room. The location is convenient to the airport but - shocker - it's darn close to the airport. Expect that you'll be hearing incoming flights every few minutes throughout your stay. That said, the room was really clean, the staff were friendly, and the location is close to a shopping center with plenty of places to eat. Altogether, I say it's a B+ experience. Bonus points for the free shuttle to the airport.
I can't say enough. You will be very satisfied with your stay! Great, new, well decorated great food, great service, and all at a reasonable price.
I had an enjoyable time at the hotel. The best part is that the rooms are exceptionally clean! Most important part. The restaurant area, lobby, gym and pool were also clean and nice facilities. You can hear a little traffic and some planes passing above but the room is pretty well insulated so it's not that noticable. Bed is super comfortable and the pull out bed is convenient touch. Breakfast buffet is good but not so many choices. Coffee was delicious. The towels were pretty small and not very fluffy but I guess it's alright for 3 stars.
One person said their room had no AC. My room had a remote battery cover that was not secured and kept falling off. Room was very nice. Proximity to the airport was convenient.The 5 am shuttle should begin at 4:30. Great ride to the airport. I would book again and again because I slept well and arrived on time. Proximity means a lot.
Despite being so close to the airport, I was able to sleep without being awaken by the planes flying overhead. The room was clean and everything worked properly. The hotel shuttle service was very convenient and the front desk staff was helpful when we asked for some recommendations. My only complaint is with the bar/restaurant area. My colleagues and I stopped back after working all day for a late snack and there was only one bartender who was trying her best but couldn't keep up. It was quite busy but the food also took much longer than necessary and seemed to only be okay and overpriced.