Specifically stayed here so I could eat dinner and have breakfast within the hotel and not have to leave. When I checked in they said the restaurant opens at 5:30, then when I tried to go to the restaurant at six they said they were not opening because both cooks had called out. I found it kind of odd that both cooks would call out at the same time, you would think they would come up with an alternate option but they didn’t. Then in the morning instead of having hot coffee in the lobby like all the other holiday inn’s they didn’t have any, and they informed me that they had still found nobody to open the restaurant this morning so there would be no coffee at the restaurant either. There are tons of hotels in the area and I specifically chose this one because it had a restaurant and was close to the airport, I wish they would’ve shared all this information ahead of time so that I could’ve stood at another hotel with a restaurant available.
April 18, 2021 I reserved a king size room 3 months ago or more. When I arrived at the hotel they only had a queen size room(which smelled like smoke) They had overbooked. When I tried talking to the young lady at the counter she was Very Rude and Unprofessional. I have e stayed at several Holiday Inns and always been satisfied. On the plus side though I went across the street to a Comfort Inn ,had very Great service and stayed in king size room.
This is one of the best Holiday Inn's that I have stayed at. Not only because it is newly built, clean, and has well-lit surroundings but because I've had the pleasure of getting to interact with Carleen! She has been the supervisor on duty during most of my stay and has gone above and beyond to make it a perfect one. I can't say enough about how much she has taken what would be another typical business trip and made it an excellent and relaxing stay thanks to her attention to the concerns of her clientele. I will definitely be staying here again because of this experience.
I rated this place a 4 because there was a hole in the comforter and food stains on the curtains. Place is fairly new and clean entrance. No complimentary breakfast.
Normally I enjoy my stays. But here had no complimentary coffee in the lobby. So went out to get coffee and got rear ended. Sooo if they had coffee I wldve nvr went out n my new truck and never wldve got hit.
Plus they were rude when I came in for a room. Thank God wasn't a long stay like I do in Hammond. Never again will I come here.
This place is awesome. The customer service is amazing. The manager Ms.Mumbo was very nice. She doesn't know much about New Orleans, LA, but the drivers know a lot. The driver can drop you off or pick you up at certain places not far from the hotel. I highly recommend people come here to stay at the hotel. I will be coming back in the future.
The staff is amazing and sweet. We enjoyed our stay. You’ll more than likely have to request room service for the bathroom. Other than that.. a pleasant stay.
Clean but bathroom could be cleaner. Hotel clerk was also not very friendly, welcoming or helpful. I would return for the simple fact that my room was up to par and smelled beyond amazing. Just a few hairs on bathroom floor. Lobby could use a deep cleaning.
I'm a Spire member. Stay st IHG weekly. This hotel was sad. Front desk awesome. However. My room was horrible. No toilet paper holders just sitting on counter. Shower was dirty. Bathroom vanity looked as they took it out of a dumpster. The wall thermostat doesn't work.