Sarah the manager was very respectful and helpful as always I encourage a tip to the front desk as they go above and beyond beds are so comfy WiFi tv is excellent and they are renovating so I cant wait to see them grow my crew was fond of this hotel aswell and I will definitely bring them back to stay
Please do not use this service. Although cost is minimal, service is minimal as well. I had a broken ankle and upon returning to pick up my vehicle, I was not given the correct area for pick up. And upon explaining that I was unable to move all of my luggage to a more convenient location for the driver who was doing my pick up, I was told in so many words to bad. I was told to go to another location in order to be picked up and then once arriving the driver never bothered to even help with getting my bags to the car. I understand that they are not chauffeurs but common courtesy would have been kind under the circumstances. Upon seeing my struggles another driver from another company got out and helped us out. Oh, by the way I paid as requested for the driver to come back around to pick me up at their designated location. Which still was not good enough for our driver to lend me a hand. So, let me repeat my self PLEASE, PLEASE DO NOT USE THIS CAR SERVICE!!
Pros and Cons of our latest stay at the Roadway Inn in Sandstone.
The rooms and the bedding smelled and felt clean.
The rooms are spacious.
The elevator worked and even though at first it strongly smelled like marihuana, the front desk promptly corrected it due to another customer’s complain.
Front desk was rude, unconcerned and condescending. In a room of 4 people (2 double beds room) there were only 2 bath towels and he refused to get more because “he had to get them from another room” eventually me and my husband were firm (it was 7 of us in 2 separate rooms) so he gave us 3 extra towels.
The towels were extremely worn and rough.
The entire building (except inside our rooms) smelled strongly like marihuana.
The place could use an update, but it’s not a weighing factor in my rating.
Overall I would stay there again if I absolutely had to just because I value the clean and non-odor qualities of the rooms over the bad experiences.
Absolutely disgusting. Wall paper peeling off the walls. Bold behind the wall paper. This place has me speechless and not in a good way.
The front desk customer service are all very friendly. It's always a hi how r u doing . The rooms are kindda big.housekeeping is also pleasant. It's quiet for the most part.
Worst hotel I've ever stayed in. The entire building smelled musty and moldy. The vending area was LITTERED with garbage - at least 20 old ubereats bags/orders, not even in a trash can. The elevator is super sketchy - rickety and felt like it was gonna fall apart as you're going up or down. The carpet in my room (453) looks like it's never been cleaned. There was old food and candy garbage under the bed and what looks like old blood or rust behind the chair.
Horrible experience. Requested a refund and left. First of 2 rooms that we were put in ( insisted on change after the first one) unmade bed, body fluid on walls in restroom and bedside, cig burns in bedding, peeling paint, no working equipment( lamp, sink, AC unit...) trash in rooms and in the ice machine area( multiple BAGS of trash, peeling paint and rips in drapes
Save your time and money and move on. The ONLY positive was that the desk clerk initially gave us a discount.
It was a great experience. The staff was polite and courteous. The rooms were clean and cozy. It was a perfect resolution to the power outage.
Worst place ever the place was filthy the bathroom and shower was so dirty and had stains on the wall. Bugs,dust I can go on. Not sure how they are even open I’m assuming the board of health dont do inspections at places like this. I honestly left walked right out and paid more money for another hotel 2 minutes away
This is a very interesting piece of realestate.
Looks like it was a high class hotel back in the day.
The Owner went out of His way to be accomidating & quite grachious but the 5th floor reeked of skunk weed and was loud 24/7.
Could have just been a special occasion I recon.
I'd stay there again if I had to but shop around for another bargain priced hotel first.
Can't really beat the location of this hotel though.
Used to park car for flights to and from Richmond. Very convenient, helps local establishment, and reasonably priced. Arrived back in RIC 10:30pm called after luggage arrived and in under 10 minutes they were there to drive us back to car. Gentleman also helped getting baggage into car.
Good beds slept greattt just wish they had breakfast
Very kind staff .room were clean would recommend to my friends and family
Great, fast, friendly, service, for parking my vehicle and getting a ride to and from the airport. They make the whole process easy and very reliable.
DO NOT PARK YOUR VEHICLE HERE! I parked mine there for the airport parking and someone tried to steal my catalytic converter. They cut through my exhaust and now I have to go repair it. The owners just give me the run around and keep saying they'll check cameras but never do. Please I know it's cheap but not worth it!
Used long term parking. Shuttle excellent on time
There was a leak in our bathroom coming from the ceiling light. I didn't notice until I woke up and the bathroom is flooded. Ask about a refund or even partial refund and the guy said I have to talk to the manager in the morning at 7am. When I talk to the manager in the morning and he says he can't do anything because we stayed i told him that I told the guy I would leave for a refund. Long story short I wasn't given the option to leave and come back in the morning and get a refund. Was disappointed by how I was treated and will not be back!
Convenient location, staff seemed to be friendly an cooperative.
Where to start. Worst hotel I’ve been in. Dirty, many things broken in both non smoking room we got which were smoked in. Changed rooms twice , both had issues. Lots of weird smells, Mold, wall paper buckled and coming off walls from serious water damage, no smoke alarm, the metal coat rack was broken barely hanging on the wall, the lamps didn’t work, the bathroom door handle was completely busted and falling out of the door, there were tons of dust along the edges of the floor, the curtain rod was ripped off the curtain, there was a coffee maker but no coffee or cups, the tub did not drain, there was a random piece of granite leaning against the wall... I could go on. No idea how this place is still open. Front desk guy was very passive and didn’t get overly worried when I had
DO NOT STAY HERE!!! Management is a joke. Attempted to get a refund for our stay last night and called choice hotels in order to make a formal complaint and was told that it is left up facility management to issue a refund. For multiple safety concerns there is open and exposed electrical wires sticking out the ceiling, sprinkler heads were covered up with napkins, the toilet seat wasn’t even fastened to the toilet nor was the toilet itself fastened to the floor. I went to go use and it moved about 6 inches. Husband took a shower and the climate control for the water was broken so my husband was burned because the faucet moved on it’s own to the hottest water setting. Went to go make a complaint at the front desk and the clerk was no where to be found. We were the only people on the floor we were on and the clerk thought it was a brilliant idea to put a mother and a child in the room next to us when there were multiple vacant rooms on the other side of the hall. Went to go check out and the clerk took our room card but never checked us out till the following morning at 7:59 am when we left the facility around 10 pm the night of the events. Spoke to the general manager and they pretty much said you have 30 minutes after you check in to get a refund if you don’t like the room and was told we were not getting a refund by the general manager. Called choice hotels and they can’t do anything but give you membership points so don’t bother calling if you want to make a formal complaint because you will be told it is left up to the management to give you a refund or not being that all choice hotels facilities are individually owned. So don’t bother spending your hard earned money at this facility or any of choice hotels facilities because they are all a joke and you will be disappointed
There was a COCKAROACH!!! No Breakfast and room carpet smelled bad
A very good hotel for the price. I highly recommend it.
Very clean , lovely bathrooms, soft beds And pillows , clean microwave clean fridge , fast wifi, LOVELY STAFF , bug free . I recommend this hotel this is a very good price I also stayed for multiple nights and no problems yet this is the most peaceful hotel in this area!
I loved my stay here. So helpful and friendly.
I’m writing this review from the hotel now. The only complaint I have is the elevator is down. We was not aware of this until after we paid. But we were only in the 2nd floor so it wasn’t too big of a deal. The bed was comfortable, and clean. The first thing I do in any hotel when I stay is completely take everything off the bed to check it out and spray it with Lysol. The bathroom was decent. The tub could use a major scrub but I once again cleaned it with Lysol cleaner and wore shower shoes, which I do in any hotel. Place could use some updates but overall it is a decent place to stay.
This is the most disgusting hotel I have ever stayed in. We paid for 2 separate nights (several days apart) the room was so dirty
we decide to eat the money and not stay the second night and they charged us a no-show fee!! Even tho the room was already pd in full! The carpet was filthy, the air conditioner had no casing, the wallpaper was peeling, there was a bedside lamp but no place to plug it in. If I could give it less then a 1 star, I would
Place was pretty shady looking to be nice. Room looked like it was lived in already. New room had no boxsprings on the beds.....just 2 mattresses. Unless it's your last option don't do it.
Simply Awful. I slept with all my clothes on to include my shoes on top of the bedding. I was not comfortable at all and it was to late (12:38am) to try and find another hotel. This was a very last minute booking (in town for mother's birthday), I could not even let my daughter stay. I travel for 8 1/2 hours and could not wash my body parts because I was to uncomfortable to use the bathroom. I have videos that I will be passing along to Choices Hotels website. Pictures attached. Yes..the 1st picture is of the shower curtain full of dirt and mold that I draped across the toilet. The 5th picture is of the bottom of the tub. Now who is going to take a shower or bath in that?!?
DO NOT GO TO THIS HOTEL!!!! Me and my girlfriend went a weekend after last. The elevator is broken and I'm sure it isn't in 5he plans to be fixed because they put a brochure table in front of one of the doors. Our, first room the TV didn't work, so we walked back down the stairs. And when the guy was set us up with another room, he took three pictures, I asked him on the third one, why was he taking pictures of the screen, he said to see what rooms were available, the next day someone had create a card in Arizona and was in Walmart trying to buy something. STAY AWAY, GO AT YOUR OWN RISK!!!!
I use this hotel every time I come to Richmond and the last time I came the elevator was down. I wasn’t notified till I paid and signed the agreement with them. I was on the 6th floor which is the top floor. I should have been given a discounted price but of course all they want is the money. They need to fix this location. They have 2 elevators and both are broken!! Completely outrageous. Poor management. If I could give no stars I would.
Great place, parked our car for $20 for a week instead of $$$$ at the airport!
If you pay cash, they will make you pay an extra deposit. Other than that, my stay was decent. I miss the days when it was under Econo Lodge.
Good parking spot if you are traveling for couple of days.
The remote for the TV didn't work,the telephone didn't have a cord to it. The bed was comfortable the pillows was small.. I wouldn't recommended Hotel. Don't see how it got rated a three star. No where near it from my standards.
The rooms aren’t that great, but the management here is awesome! We came as a group of about 50 college students, and they gave us all free breakfast and free gift bags on our way out! I would definitely recommend as an affordable hotel option.
it worked for a night, the employees are nice. Definitely a little sketchy and I smelled marijuana, but when you don't pay much you can't ask much.
Horrible not clean smelly. Need to be updated, need new mattress, pillows, furniture, beddings and can go on and on... its not worth the price, unfair price comparing with other brands
This place needs a lot of repairs. Really run down. Elevator was a little frightening, only one of the two worked, had to get a different room assigned as the first had blood stained sheets and stunk. The second room was better but the bathroom was very grungy. Don't stay here unless absolutely necessary. Its too bad because the staff was very nice, but that can't make up for the state it is in.
Not top notch but good for the $.
Bryan with BWS Massage Therapy
The continental breakfast was great here with all of the options
Dirty (used) wash cloth hanging in the shower. Where they served breakfast, it was so dark, you almost couldn't see what your choices were. Won't be back, won't recommend this place for any one. There was another person complaining of room cleanliness s well
They clean it well. Front desk looks good, but upstairs is average. One of the workers are super nice, the other, I'm not really fond of. But overall, my stay wasn't bad
Rooms need help. Breakfast was very good. Staff was friendly. Only had double beds. Would have enjoyed a good shower but the tub was nasty yellow and the water came out grey. I was afraid the shower would leave me dirtier than when I started. Breakfast was good. Waffles eggs and great coffee!
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