Where to start. Worst hotel I’ve been in. Dirty, many things broken in both non smoking room we got which were smoked in. Changed rooms twice , both had issues. Lots of weird smells, Mold, wall paper buckled and coming off walls from serious water damage, no smoke alarm, the metal coat rack was broken barely hanging on the wall, the lamps didn’t work, the bathroom door handle was completely busted and falling out of the door, there were tons of dust along the edges of the floor, the curtain rod was ripped off the curtain, there was a coffee maker but no coffee or cups, the tub did not drain, there was a random piece of granite leaning against the wall... I could go on. No idea how this place is still open. Front desk guy was very passive and didn’t get overly worried when I had
DO NOT STAY HERE!!! Management is a joke. Attempted to get a refund for our stay last night and called choice hotels in order to make a formal complaint and was told that it is left up facility management to issue a refund. For multiple safety concerns there is open and exposed electrical wires sticking out the ceiling, sprinkler heads were covered up with napkins, the toilet seat wasn’t even fastened to the toilet nor was the toilet itself fastened to the floor. I went to go use and it moved about 6 inches. Husband took a shower and the climate control for the water was broken so my husband was burned because the faucet moved on it’s own to the hottest water setting. Went to go make a complaint at the front desk and the clerk was no where to be found. We were the only people on the floor we were on and the clerk thought it was a brilliant idea to put a mother and a child in the room next to us when there were multiple vacant rooms on the other side of the hall. Went to go check out and the clerk took our room card but never checked us out till the following morning at 7:59 am when we left the facility around 10 pm the night of the events. Spoke to the general manager and they pretty much said you have 30 minutes after you check in to get a refund if you don’t like the room and was told we were not getting a refund by the general manager. Called choice hotels and they can’t do anything but give you membership points so don’t bother calling if you want to make a formal complaint because you will be told it is left up to the management to give you a refund or not being that all choice hotels facilities are individually owned. So don’t bother spending your hard earned money at this facility or any of choice hotels facilities because they are all a joke and you will be disappointed
There was a COCKAROACH!!! No Breakfast and room carpet smelled bad
A very good hotel for the price. I highly recommend it.
Very clean , lovely bathrooms, soft beds And pillows , clean microwave clean fridge , fast wifi, LOVELY STAFF , bug free . I recommend this hotel this is a very good price I also stayed for multiple nights and no problems yet this is the most peaceful hotel in this area!
I loved my stay here. So helpful and friendly.
I’m writing this review from the hotel now. The only complaint I have is the elevator is down. We was not aware of this until after we paid. But we were only in the 2nd floor so it wasn’t too big of a deal. The bed was comfortable, and clean. The first thing I do in any hotel when I stay is completely take everything off the bed to check it out and spray it with Lysol. The bathroom was decent. The tub could use a major scrub but I once again cleaned it with Lysol cleaner and wore shower shoes, which I do in any hotel. Place could use some updates but overall it is a decent place to stay.
This is the most disgusting hotel I have ever stayed in. We paid for 2 separate nights (several days apart) the room was so dirty
we decide to eat the money and not stay the second night and they charged us a no-show fee!! Even tho the room was already pd in full! The carpet was filthy, the air conditioner had no casing, the wallpaper was peeling, there was a bedside lamp but no place to plug it in. If I could give it less then a 1 star, I would
Place was pretty shady looking to be nice. Room looked like it was lived in already. New room had no boxsprings on the beds.....just 2 mattresses. Unless it's your last option don't do it.
Simply Awful. I slept with all my clothes on to include my shoes on top of the bedding. I was not comfortable at all and it was to late (12:38am) to try and find another hotel. This was a very last minute booking (in town for mother's birthday), I could not even let my daughter stay. I travel for 8 1/2 hours and could not wash my body parts because I was to uncomfortable to use the bathroom. I have videos that I will be passing along to Choices Hotels website. Pictures attached. Yes..the 1st picture is of the shower curtain full of dirt and mold that I draped across the toilet. The 5th picture is of the bottom of the tub. Now who is going to take a shower or bath in that?!?
DO NOT GO TO THIS HOTEL!!!! Me and my girlfriend went a weekend after last. The elevator is broken and I'm sure it isn't in 5he plans to be fixed because they put a brochure table in front of one of the doors. Our, first room the TV didn't work, so we walked back down the stairs. And when the guy was set us up with another room, he took three pictures, I asked him on the third one, why was he taking pictures of the screen, he said to see what rooms were available, the next day someone had create a card in Arizona and was in Walmart trying to buy something. STAY AWAY, GO AT YOUR OWN RISK!!!!
I use this hotel every time I come to Richmond and the last time I came the elevator was down. I wasn’t notified till I paid and signed the agreement with them. I was on the 6th floor which is the top floor. I should have been given a discounted price but of course all they want is the money. They need to fix this location. They have 2 elevators and both are broken!! Completely outrageous. Poor management. If I could give no stars I would.
Great place, parked our car for $20 for a week instead of $$$$ at the airport!
If you pay cash, they will make you pay an extra deposit. Other than that, my stay was decent. I miss the days when it was under Econo Lodge.
Good parking spot if you are traveling for couple of days.
The remote for the TV didn't work,the telephone didn't have a cord to it. The bed was comfortable the pillows was small.. I wouldn't recommended Hotel. Don't see how it got rated a three star. No where near it from my standards.
The rooms aren’t that great, but the management here is awesome! We came as a group of about 50 college students, and they gave us all free breakfast and free gift bags on our way out! I would definitely recommend as an affordable hotel option.
it worked for a night, the employees are nice. Definitely a little sketchy and I smelled marijuana, but when you don't pay much you can't ask much.
Horrible not clean smelly. Need to be updated, need new mattress, pillows, furniture, beddings and can go on and on... its not worth the price, unfair price comparing with other brands
This place needs a lot of repairs. Really run down. Elevator was a little frightening, only one of the two worked, had to get a different room assigned as the first had blood stained sheets and stunk. The second room was better but the bathroom was very grungy. Don't stay here unless absolutely necessary. Its too bad because the staff was very nice, but that can't make up for the state it is in.
Not top notch but good for the $.
Bryan with BWS Massage Therapy
The continental breakfast was great here with all of the options
Dirty (used) wash cloth hanging in the shower. Where they served breakfast, it was so dark, you almost couldn't see what your choices were. Won't be back, won't recommend this place for any one. There was another person complaining of room cleanliness s well
They clean it well. Front desk looks good, but upstairs is average. One of the workers are super nice, the other, I'm not really fond of. But overall, my stay wasn't bad
Rooms need help. Breakfast was very good. Staff was friendly. Only had double beds. Would have enjoyed a good shower but the tub was nasty yellow and the water came out grey. I was afraid the shower would leave me dirtier than when I started. Breakfast was good. Waffles eggs and great coffee!
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