DoubleTree by Hilton Richmond Airport (RIC)

Good hotel and great staff. It's a little loud due to the airport, but that's the cost for convenience of being close to the airport. Also a ton better than a lot of hotels in the greater Richmond area. Super close to WAWA for food and gas.

Clean and quiet hotel near airport. Shuttle is not reliable for non airport commitments like weddings at the Mankin Mansion. Not sure why the lounge is closed on a Saturday night.

I called a week before my stay to confirm that this DoubleTree would have full breakfast service. I was told yes, but when I checked-in on Sept 1, I was told there would only be grab/go. I could have stayed in any hotel in Richmond and picked this one because of the breakfast. The employees I spoke to that evening knew nothing and could not explain anything about the breakfast service.



When I arrived back home and reviewed my bill, it was incorrect. I ate dinner at the hotel because my Diamond status with Hilton comes with a daily food/beverage credit. The credit was not on my bill. I called and was told that the general manager handles the credits, and that she would process the credit the next day (Friday) and contact me. It's now Tuesday. I'd heard nothing and had not received the credit, so I called again. This time I was told that the general manager is "gone for two weeks."



It's sad because the accommodations were fine, but the total incompetence of the staff and their inability to handle the basic things described in this review totally ruined my stay.

Room with a king bed was just over $200. For that price we weren’t offered anything at checkin (all other doubletree I’ve stayed at provided something to drink and usually some cookies )



We made our way to our room, hotel hallways could use a little revamping but nothing terrible until we arrived to our room.



The room we were in smelled like extreme cigarettes, we immediately walked out and asked for another room.



The new room we got smelled like someone just dumped 7 gallons of cologne in there and the smell was over powering but we decided at this point to deal with it as we were leaving. We left the AC on and bathroom extractor on to help mitigate the smell. When we got back several hours later it still had a slight smell of this awful cologne but we were tired so we tried to go to bed.



My girlfriend was cold at night so we called the front desk and asked for a blanket since and additional blanket was not left in the room. We were told at 1 AM when we were in our pajamas that if we wanted another blanket we had to come get it from the front desk. I have never stayed at a hotel not willing to bring up needed supplies.



Needless to say will not be staying here further and will caution others against it.

This is an excellent location. The staff is friendly and professional. There is also a nice food store on site along with a bar and restaurant. The bar and restaurant was closed this trip due to covid though.

Very kind service. They advertise being family friendly but there was no crib available. They advertise as full breakfast included but they just had a “grab and go” with cereal, milk and yogurt. They said it was because it was the weekend. The rooms were very nice and clean.

Staff are amazingly helpful ! The hotel itself is a little shabby and could use a little revamp but our stay was very pleasant.

Front desk staff were wonderful.

Very helpful and accommodating. Thank you to Sean and Missy

Rooms very clean. Coffee was good.

Now the bad

Cost 200 for 2 queen beds

No pool no bar no food no wifi internet

We were traveling thru made reservations on line. It said nothing about what wasnt available.

Overall stay was great. Room was very nice No complaints. Still no restaurant services right now. But there are many restaurants in a short driving distance.

Had to travel for work and it was my first time staying at this particular hotel. The staff was amazing and welcoming! The room was clean and spacious.



Unfortunately, as to be expected there were very limited food options available outside of water, soda, wine and candy bars at the little bistro but I do understand the current environment we are in but additional prepacked items would have been more beneficial than having none at all.

Very clean, door to room is sealed to let you know room has been sanitized before you enter. Staff are professional and friendly. Very exceptional place to stay next to Richmond Airport. Plus there are rides to Airport.

Adequate but nothing to brag about. The room was nice but there was a half drank soda in the fridge. Breakfast on day one was mediocre at best and day two was worse...

They're advertising a continental breakfast and handing out muffins for breakfast. I don't think that's very honest, but comfortable stay overall

Richmond airport DoubleTree was very helpful to get me a place to stay and work through a confirmation issue with booking.com.



I also recommend booking with DoubleTree Hilton directly NOT with booking.com

I wish I could give this zero stars. This has been the worst experience ever. I have been a guest here for 5 day's now. They wouldn't clean my room, and the two front desk ladies were extremely unprofessional and rude. Then my keys wouldn't work and the customer service behind that issue was unbelievable. We are dealing with Covid and for the staff to not even clean is ridiculous. I have been staying in hotels during this whole Pandemic and this is the first time this has ever happened. Also to know that the manager Jessie was 1 of the staff members that were not truthful about the house keeping is alarming. Why would the Doubletree even be opened if they are not able to provide cleaning.

DO NOT STAY HERE AT ALL. BBB and the health department should know about this. This hotel has to be looked into.

It was a pretty good experience... My only complaint is I don't knows why there wasn't a shower curtain in our bathroom... So that was the only problem I had...

I wish I could give this zero stars. This has been the worst experience ever. I have been a guest here for 5 day's now. They wouldn't clean my room, and the two front desk ladies were extremely unprofessional and rude. Then my keys wouldn't work and the customer service behind that issue was unbelievable. We are dealing with Covid and for the staff to not even clean is ridiculous. I have been staying in hotels during this whole Pandemic and this is the first time this has ever happened. Also to know that the manager Jessie was 1 of the staff members that were not truthful about the house keeping is alarming. Why would the Doubletree even be opened if they are not able to provide cleaning.

DO NOT STAY HERE AT ALL. BBB and the health department should know about this. This hotel has to be looked into.

Had to ask for a hair dryer. Was not one in the room. Other than that it's a good place.

Whooshing of the hvac sent me to dreamland. Clean. Minor airport noise before and after sleep hours

Beautiful....clean...great customer service

Hotel was clean. I felt safe. Masks and social distancing enforced. Prices reasonable. I would stay there again if needed.

First time In richmond was visiting my dad and step mom but I booked me a room because their in the military and tree very strict . But This doubletree location is awful pool closed restaurant closed gym closed due to covid-19 some young kids was having a loud party next to my room it was so difficult to sleep I could smell the pot in the hallway cookies never fresh always harder than a rock elevator looks like it belongs in the red roof or motel 6 somewhere front desk and housekeepers where very sweet and helpful found bugs in my room (1 beetle and 4 lady bugs) a/c unit louder than a Yamaha bike doing doughnuts in the middle of the street had to leave in the middle of the night to go stay with a relative close by I will never stay at this location Ever again

Many amenities are closed including the pool and restaurant. Rooms are clean, masks required in public areas. Muffins and water available for breakfast.

First time I said the Doubletree was off Chesapeake Boulevard after my boyfriend passed away and they were so nice to me and gave me a free breakfast every morning of my stay. perfect place to stay

The Doubltree has been the best hotel I have stayed in while visiting Richmond. The attendant at the front counter was incredible. I needed copies of very important documents and she took care of it immediately. I needed a screwdriver to fix something on my daughter's vehicle and she didn't hesitate to get it for me. Incredible hospitality. I will be back.