Room is clean, lobby is bit bare/old looking and could use some updating but im not there for the lobby! Also like that they have digital door keys so its a 4.5 of 5 but cant do that on google!
Staff are amazingly helpful ! The hotel itself is a little shabby and could use a little revamp but our stay was very pleasant.
Front desk staff were wonderful.
Very helpful and accommodating. Thank you to Sean and Missy
It was a pretty good experience... My only complaint is I don't knows why there wasn't a shower curtain in our bathroom... So that was the only problem I had...
Noi lights refig didnt kegi did not work
Clean and comfortable, helpful staff! Always enjoy my stay.
This HOTEL IS AWESOME!👍
I drive TOUR BUSES and my fellow MOTORCOACH CAPTAIN, and I TRULY, TRULY, TRULY APPRECIATE the ABOVE AND BEYOND SERVICE provided by the FRONT DESK, and HOUSEKEEPING PROFESSIONALS at this HOTEL.
ABSOLUTELY WONDERFUL PEOPLE, with PLEANTY of PARKING for 2 MCI J4500 MOTORCOACHES!🚍👍
To the OWNERS OF THIS HOTEL, as a PROFESSIONAL MOTORCOACH CAPTAIN, I stay in A LOT of HOTELS, but this hotel SHOULD GET A SUBSTANTIAL RAISE!!!!!!!
FANTASTIC CUSTOMER SERVICE!
Sincerely BLAINE L MADISON, AKA, ATLANTICOCEANWATCH ON YOU TUBE.
FORMER VIP MOTORCOACH CAPTAIN TO A FORMER MEMBER OF THE GENERAL ASSEMBLY OF THE COMMONWEALTH OF VIRGINIA!
HONORABLY DISCHARGED OPERATION RESTORE HOPE VETERAN, UNITED STATES NAVY.☠️⚓️🇺🇲
Overall stay was great. Room was very nice No complaints. Still no restaurant services right now. But there are many restaurants in a short driving distance.
Overall the stay was good. A few things to highlight are; when booking the room through the Hilton app it said that room service was available when it wasn't. It needs to be updated so guests aren't misinformed. Because of the location you will hear the planes flying pretty close by and the noise might be an issue if you're a light sleeper. The room was clean and it smelled good though so kudos to housekeeping. Landscaping and maintenance of the building overall seemed up to date which is highly appreciated.
First and foremost the staff was excellent. A few hickups...TV technology, a window water leak, a broken desk drawer, a missed room servicing. However, this staff made the stay wonderful by doing everything to accomodate these items. I would stay at this location. Exceptionally clean. 👍🏽
Had to ask for a hair dryer. Was not one in the room. Other than that it's a good place.
Whooshing of the hvac sent me to dreamland. Clean. Minor airport noise before and after sleep hours
The staff is professional and courteous.The lobby was clean. Breakfast was pricey and they have a good selection of food items. My room was spacious clean and in need of repairs. Price of the room was good.
Convenient to the airport with free shuttle. Rooms are fine. A decent choice.
The Doubletree Hotel at the Richmond Airport (445 International Center Drive) is a nice new hotel which is very clean and nicely decorated. Most importantly, the staff at this hotel are extremely friendly and helpful.
Courteous and professional staff at the front desk. Clean, nice accommodations. Only criticism was the cost of breakfast was rather expensive.
Richmond airport DoubleTree was very helpful to get me a place to stay and work through a confirmation issue with booking.com.
I also recommend booking with DoubleTree Hilton directly NOT with booking.com
Comfy bed, pillows a little flat but some people would like that. Friendly helpful staff.
We just parked our car here and shuttled to the airport for less than it costs to park at RIC. Good deal!
They're advertising a continental breakfast and handing out muffins for breakfast. I don't think that's very honest, but comfortable stay overall
In best of my knowledge, this hotel is very much safe location, easy to find park infront the hotel, nice fitness room, friendly customer service. Hopefully, I will go back to Richmond with my family & visit this mom again.
Beautiful....clean...great customer service
This hotel had decent updates. The bathrooms were updated and modern. The beds were soft and the chair wasn't bad either. While the rooms aren't huge, they situated everything nicely. The bar area is decent and the bartender, Barbara, is entertaining. Parking can be a bit rough as there are four hotels sharing the same space.
Good hotel and great staff. It's a little loud due to the airport, but that's the cost for convenience of being close to the airport. Also a ton better than a lot of hotels in the greater Richmond area. Super close to WAWA for food and gas.
Maryanne was EXCELLENT!! She treated us very well. I would definitely be returning back. The young man overnight was inattentive. The hotel was very clean and modern
Very clean rooms and common areas. Restaurant around the corner and food available in the hotel. Right around corner from the airport. Right in the flight path but not very noticable.
Nice hotel, comfortable beds, friendly staff, make-up mirrors, would definitely stay there again.
Had to travel for work and it was my first time staying at this particular hotel. The staff was amazing and welcoming! The room was clean and spacious.
Unfortunately, as to be expected there were very limited food options available outside of water, soda, wine and candy bars at the little bistro but I do understand the current environment we are in but additional prepacked items would have been more beneficial than having none at all.
Hotel was clean. I felt safe. Masks and social distancing enforced. Prices reasonable. I would stay there again if needed.
The Doubltree has been the best hotel I have stayed in while visiting Richmond. The attendant at the front counter was incredible. I needed copies of very important documents and she took care of it immediately. I needed a screwdriver to fix something on my daughter's vehicle and she didn't hesitate to get it for me. Incredible hospitality. I will be back.
This is my second time staying here, and it’s a very decent hotel. Not as extravagant as your normal Doubletree but it definitely isn’t the red roof 😂.
If the rooms had a more modern appeal like the lobby of the hotel I believe I would have given it a 5 but the rooms have a early 2010’s feel to it.
I have a YouTube channel Called Demetrius- The Motorcoach Driver and I’ll do a short review. Great hotel if you’re coming in from the airport, because it’s literally a few miles from it.
If you have a larger vehicle like a Tour Bus or a RV you’ll have more than enough parking spots.
I’ll drop a vid of the parking situation.
3 Star Property for sure, not far from 4 ⭐️
Many amenities are closed including the pool and restaurant. Rooms are clean, masks required in public areas. Muffins and water available for breakfast.
This is an airport-based location, so I didn't have high expectations, but this DoubleTree turned out to be a great experience. We hosted a weekend reunion of WW2 veterans and their families in this facility. They were able to structure their facilities to fit our needs perfectly, they provided meals that all got very positive reviews, and the staff was superb. Everybody we interacted with - from sales to kitchen staff to front desk and housekeeping - was upbeat, friendly, welcoming and helpful. I highly recommend this facility.
First time I said the Doubletree was off Chesapeake Boulevard after my boyfriend passed away and they were so nice to me and gave me a free breakfast every morning of my stay. perfect place to stay
A large airline screwed up quite badly, this is what had caused us to have to get a hotel. At 2am we called and spoke with Angel, it was like it was meant to be. She was the kindest, most caring person we’ve met that day and was willing to go above and beyond. She helped us out with our toddler and was just phenomenal. Another person assisted us in the morning at the buffet and also went above and beyond, unfortunately we did not get her name. The customer service was amazing and I would stay here again in a heartbeat!
My room was very clean the bathroom was beautiful and the tv and bed was perfect for me I stayed an extra day
Had a wonderful stay T the Hilton our waitress was amazing she was the bartender as well. She really made our experience there feel cozy like we were home....
This is an excellent location. The staff is friendly and professional. There is also a nice food store on site along with a bar and restaurant. The bar and restaurant was closed this trip due to covid though.
Very clean, door to room is sealed to let you know room has been sanitized before you enter. Staff are professional and friendly. Very exceptional place to stay next to Richmond Airport. Plus there are rides to Airport.
Excellent location to stay for a clean, quiet experience. I highly recommend for business or leisure. Staff is pleasant, professional and personable.
Front desk staff very friendly and professional. Rooms are gorgeous! Needs some work with housekeeping, toilet and check out is at 11am not 10am, when a housekeeper came in the room. But other than that it's was great